however, when i woke i couldn't go swimming as there were children's swimming lessons in the pool

t tub and sauna broken) the

the wifi was quite slow and many things would not work

there is a spa and a gym so you can relax

room excellent dinner fine breakfast non existent

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

the gym was not as well equipped as our local gym, but it s great the hotel has a gym and swimming

hairdryer in the room spa was horribly noisy with kids and teenagers jumping into the pool and splashing

the room we had, which had everything we needed and more and the breakfast there were great throughout ours stay

also, the pastries at breakfast were quite hard

cleanliness and facilities. ev charging points are a bonus

i like the bar bar staff and locals very friendly.

there is a bar there, you can have food too

bar was clean & friendly, staff were very

it was nice to have the bar available for breakfast and dinner

didnt try the food but had drinks in the bar in the evening

the check in time is very late at 3pm but i was able to request and book a 9am check in at no extra cost in advance by email

nice bar and food

didn't stay for breakfast,however we ate in the pub the night before which was very good and reasonably priced

enjoyed the menu and bar facilities

was dirty, the top bunk had clearly not been cleaned and we were provided with a bag of laundry to make the bed ourselves

trip the earlier than normal check in the bed and pillows are soo comfortable staff are helpful breakfast is amazing with lots to choose

hotel bar is a little soulless hence this time going out

bar is extremely pricey even had additional charge added to the bill for service even though i went

only 3 milks in room and wifi dropping out

breakfast good deal kids eat free

location, staff, rooms all great. ideal place to stay for an early check in at the airport.

easy to get to from the nec and international train station ^^ great room service even when we desired privacy in our

due to this we proceeded to go to our room, called the room service button on the phone to be told there is no room service, you have to come down and

wifi connection was fast and accessible everywhere

the car was parked found it difficult to get to the hotel due to barriers

gym and pool facility can be more modern

good leisure facilities, pool, gym etc

the kids pool was closed on our second day for maintenance which wasn't expected but obviously couldn't

food was excellent and reasonable, the staff were great, the spa was also excellent,the pool heated just

good leisure facilities, pool, gym etc

the takeaways on high st, i only travel up to see my kids

good to find family rooms with separate beds for kids

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

easy check in. added late check out on for only £10 more. close to bars.

late check out however one of the very rude staff members barged in 2

great breakfast and friendly staff. lovely clean room and late check out, loved that.

it was a pain tryna get the gym stuff woman wouldnt let me fi out form whike they

our room was situated next to the gym, we were woken up early by the sound of banging.

kids allowed to run riot but that was the parents fault and the staff did tell them a couple if

friendly staff, clean bar, restaurant and lovely breakfast, location was perfect for resorts arena, would definitely stay again

the tv needs to be upgraded so if kids come an they want to play video games i don't think it would work on the tv an watch cartoons

location to the nec was very convenient and the room service breakfast was the best i have ever had

od is lovely)

steam room wasn't working. small pool and jacuzzi and sauna for size of hotel.

there was a kettle in the room with unlimited tea and coffee and the wifi was easy to connect to

i used the gym too which was well equipped and very nice

cool bar and restaurant area with super friendly staff

issue couldn't be resolved they made up a new family room in the middle of the night & offered kids complimentary pastries for breakfast

small, basic fitness centre (gym)

breakfast was great! lovely bar area, staff really friendly and location was fantastic!

only wish is that breakfast was less expensive for kids - as a family, if we wanted to eat breakfast there, it would have cost us £72 so we ate

we had lots of kids and they were most excited for the pool so it was a big disappointment

hotel is accessible to dining, recreation, shopping and has gym and swimming pool that my family really enjoyed

free bar and car park. great for concerts

whole stay was chilled and the sky bar food was banging as was the thai curry on room service

breakfast was a good quality with plenty of chioce

near the nec and they kindly accomodated early check in too

the family rooms are very comfortable and a good size even for 4 of us (2 adults, 2 kids)

lovely bar staff, and great breakfast

great room 2 double beds and a sofa bed massive tv in lounge area great for movie night with kids dead quiet no disturbances through the

great location. good gym. friendly staff. good breakfast.

swimming pool and changing facilities were clean and lovely

excellent facilities too - we used the pool while there which was fantastic and had a meal in the restaurant which was lovely

beautifully presented, handy location, amazing spa facilities.

liked the swimming pool and spending time with my mum

breakfast was lovely

was lovely stay.clean. warm.friendly staff. breakfast was delicious

sofa bed wasn't great solution for my kids but only option

staff were really friendly & good with kids.

nice pub next door and bar in hotel

wasn’t far from the city centre and ghetto golf which was our planned weekend

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

the customers in the bar were very welcoming

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls very thin able to hear

excellent place no issues lovely staff and the room service people were excellent

reception, bar and breakfast xx thank you 10 star service

wifi speed unusable in the room

prompt room service, great location, style and room

considering the likelihood of kids in this room

late check out helpful after long day at nec show and then work

option of a late check out and reduced rates at pool

this visit too busy with kids and noisy corridors after midnight.

i had also paid for late check out until 1pm

car parking cost & dinner/room service costing

outside bar vas very welcome

lovely bar and restaurant area and good food

the food in the bar was amazing

the bar was lovely especially the outside seating which was spacious

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

breakfast very good

hotel good breakfast and lovely staff had a great stay 2 minute walk to star city where the bus takes you into

bar open and we’ll stocked

the food at the bar was really good and fantastic choise looking fotward to my next

everything was fine from the bed to the breakfast used to use travelodge but not anymore

oo many pre arrival messages which are overwhelming and annoying in

gym could have more equipment in it

my only complaint, if pushed, was the lack of a wc at bar level which meant going downstairs to use the loo

had some problems linking to wifi on mobile

bar comfortable, live music and reasonable priced drinks

tasty breakfast . bar open late . comfortable room

bar staff great too

good rooms and had a gym

very good breakfast. rooms nice and large. comfy beds. couldn't hear any noise from other rooms.

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

parking £15 rip off and £10 extra late check out 5pm excellent

very engaging and were very good with the kids

service, didn’t expect a 24 bar and restaurant

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

continental breakfast available

the water pressure in the shower was amazing. it was warm and cozy. the bar was very nice too

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

lovely bar

staff very friendly great location clean brilliant gym and pool

wifi was abit slow.

the room service food was fast but not very nice.

wifi was poor

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't initially recognising it

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

late check out is great

would be excellent if self-service laundry facilities were available

breakfast was fine i had trouble sleeping and went out for a cuppa and your night security really

the breakfast room wasn't too busy and none of the food was depleted

ere is a paid laundry service but the prices are very unreasonable)

breakfast was great, and there was plenty of choices on offer, i also used the room service and ordered some food on my last night which was lovely to finish off my long weekend

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

room service food was excellent as was service

wifi signal not great

room service menu could be some better than the one in room.not any choice

no room service, no cleaning,

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

no remote for tv, had to ask, menu for room service, but no phone to

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

the worse night with the kids i ve

the gym and the staff - particularly receptionist & cleaners

how people would go ans use the gym past 1am aa j couldn't sleep

with 2 very tiring kids… i really don’t know what to do … the hot water finally resume around 10 pm but this is

clean hotel with really friendly staff couldnt fault it at all,breakfast was really good with plenty of choice,was in a perfect location for shuttle bus to pink

comfy bed , good room service .

lovely hotel & very nice breakfast.

parking, hard to find a place.

easy parking. good welcome. pleasant staff. comfortably furnished room.

breakfast was excellent

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

the wifi cut out every so often but not enough to really annoy me

the wifi was fine

we paid for early check in, and room upgrade to a suite

the bar was a good place to meet visitors

i enjoyed the mini gym

didn t use the gym or eat there

24 hour bar and late check out at 3

bed was very comfortable and room service was very quick and

we requested a welcome slate for mu partners birthday which was lovely. early check in

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

when i asked about late check out hony was really helpful and

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

late check out that was really good as we check in very late at night, so because of that we could

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

the breakfast is very good , nothing is cheap it’s all quality and the staff are very good

couldn't fault breakfast, plenty of choice and high quality ingredients used

small bathroom, not much space. no gym

sonya served and attended us superbly to avery good start to finish breakfast

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

fantastic room service

i loved the spa too

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for a fancy looking bedroom to make

booked this room for our 10 years anniversary to be away from kids for a night

booked this room for our 10 years anniversary to be away from kids for a night

good location. spacious room. free wifi. good bath/shower.

wifi was terrible and the food choice in the bar was poor

the bar was a lovely space to relax in, and the food was delicious

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could continue doing work in the room

room service was soooo good

the kids were exhausted and we did the check in earlier

paid £30 extra for early check in but room was not properly ready

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

breakfast was lovely

drinks at bar could have more choice

lots of noise from 25th floor champagne bar & restaurant through the night

no room service available as specified on the website.

great room. great breakfast and really convenient

everything was included in the rate, breakfast, all items in mini bar etc

the wifi could be better

advertises as a hotel b/ b but has no kitchen but still charges as b/bit is also a pub so have loud music until 1 am on friday

dog friendly, but no kitchen facilities yet.....?

were very welcomed on arrival, the girls behind the bar were amazing, couldn't fault our stay at all

staff at the hotel were amazing very welcoming and cheerful the bar was lively great atmosphere people enjoying themselves

one for an event down the road, and got to know the locals on the second day and drank in the bar etc

room service and bar was nice

the gym was ok

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

friendly staff, free parking, comfortable bed, bath, good food, gym, size of room

allowed late check out to which we thought was great

the fruit and granola for breakfast was to die for & unlimited hot drinks 25 hours.

not enough tables in breakfast area. it was packed and we had to wait a while for a table

location and breakfast were nice.

hit and miss not great on checking in but excdllent service checking out and arranging late check out

the room and the gym facilities were very clean and

above

view was excellent, and the room service was delightful.

gym & spa facilities were great

lovely clean hotel. very comfortable. lovely food in bar and room service. staff were excellent.

wifi not so good.

wifi connected but was so slow was unable to download photos on facebook etc.

staff were exceptional very helpful breakfast was great rooms spotless carparking great couldn't fault our

private parking, very clean, great staff, great breakfast

sofa beds for the kids were really uncomfortable

staff are so friendly, premises so clean and bar food is excellent

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

i love the bar also, they didn’t charge for the tea or coffee because we were staying

the staff member who served us at the bar at around 1am was also very friendly

facilities are fantastic, wether you enjoy the gym or enjoy a comfortable room ; their breakfast is outstanding, you can have anything you can

couch bed was not comfortable. ok for kids but not for teenagers.

late check out at 12 and breakfast till 11 is perfect for me

breakfast was great

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert (icecream) we went bed that

could be on lower floor next to the gym

location, facilities. bed was comfortable. shower was excellent. room was large. wifi was good.

great location on broad street. friendly staff. rooms clean and wifi good.

everything was amazing. room lovely and clean. the gym is superb. the breakfast was delicious.

very clean and well equipped apartment. good facilities in reception also. bar and 24/7 pizza .

staff was very friendly and very helpful, i had paid for early check in and there was no rooms ready but they kept me updated and we had a room withing

liked the fact that there was a small kitchen, and we had a room for three, and that there was a separate room for my daughter, which

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

a) kitchen area quite small b) have to pay for the usage of washing machine and dryer

lovely room with all needed for a great stay. bar fantastic atmosphere and lovely time.

wifi in room did not work

even ordered lovely room service at 1

hotels location was lovely and the bar was great too

wifi

you should not have to register to access free wifi.

slow room service late at night.

sauna, steam and gym

overall we liked everything shower gel provided shampoo provided wifi everything

had the executive suite), the facilities at the hotel such as the lounge area and the on site bar were great

and i even used the gym

breakfast, had an early check in , lee receptionist is sooooooooooooooooooooo pleasant and goes above and beyond

i love this place ,kids enjoyed every bit of it

literally nothing bad to say about this hotel it even has a gym

staff were very helpful and kids loved the choices at breakfast.

have been good if there were tea available, even in the tea machine in the lobby, there was no breakfast

the breakfast is good & i enjoyed the use of the gym

the breakfast is just a picnic in a bag , not what i was expecting really .

there's no breakfast however there are cafes close

no food / breakfast options but they do provide bottled water in the rooms.