the spa ,swimming pool is lovely

are exceptional from elaine at check in who helped us get a quiet room to all the bar staff who all offered to

wifi was somewhat hit and miss

bed was extremely comfortable and staff was helpful, free parking and room service was very quick

enjoyable breakfast in a pleasant dining room

rapid and type 2 ev chargers in car park

the 2 ladies who were on at the weekend) the bar staff were lovely young men and the spa guy was really

the pool, sauna, steam room, and gym were great

ev chargers not working.

clean and pool good for kids

lovely hotel and super breakfast.

the wifi is not very good

the 5 room service charge was wavered however

free and plentiful parking

tablet to contact reception or room service wasn't working when i got to the room; the staff fixed it for me

late check out helpful after long day at nec show and then work

my husband took the kids for breakfast and swimming as i was having surgery and he said everyone was very kind

wifi worked well

wifi was awful - was on the 4th floor and it dropped out a lot so gave up on it

2 days of a fried breakfast was kind of pushing it for me

room was cold, heating switched on for only a few hours. poor wifi reception in the room.

we had afternoon tea in the lounge area of the bar which was relaxing and chilled out

nice bar which seemed to be always busy in the evening with locals

comfortable room good size staff very friendly and helpful breakfast excellent freshly cooked to

super friendly staff and outstanding breakfast

the takeaways on high st, i only travel up to see my kids

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

only complaint was wifi not great

the wifi was poor and had some trouble with it. it could have been better

the property was quiet, well maintained and clean. i loved the fact it was pet friendly too.

should of got wifi code, it was late and i didn't ask

wifi signal was weak had to unplug a lamp and kettle to watch the tv with a booster , the signal

wifi didn't work

i found the room cold, and the wifi wasn't reliable.

the wifi sgnal is weak it comes and

didn't work, wifi didn't work, shower head wouldn't stay in the holder, shower door wouldn't shut, shower leaked

parking great. close to airport.

and it was quite comfy (the springs were a little proud, but not overly so to disturb sleep) free wifi - it's

great location friendly staff clean rooms good car parking ud83dudc4d

didn't even get a wifi code, no food on offer, the mattress was well past its sell by date

host, lovely warm and comfortable rooms, and a tasty breakfast each morning

breakfast was delicious

the other issue is that the wifi is a bit slow so it took time to download stuff and it was a bit hard for zoom

very congenial host at the bar after a long day at crufts, we put the world to right, lol

is a family run hotel offering multiple services accommodation food and bar plenty of parking within close

free wifi

my kids forgot their jacket and they ousted it before i even noticed it was missing

i would suggest adding yoghurt to the breakfast menu as kids love this

close to airport, good breakfast and wifi, reception staff was good, free shuttle service.

room service was

there was a kettle in the room with unlimited tea and coffee and the wifi was easy to connect to

the tv needs to be upgraded so if kids come an they want to play video games i don't think it would work on the

however, there were no rose petals as stated

great pool

location next to nec and comfy rooms and relaxed bar area. good value for money

no one at the bar area every time we went, with no one around, we had to pay at reception

the bar & restaurant staff were very tentitive and the breakfast choice and quality were great

reception and bar area was nice and relaxed

the dining room and bar were open until late (although i didn t need to use it)

the bar could have a better range of drinks, there were no non-alcoholic options for example

didn't stay for breakfast,however we ate in the pub the night before which was very good and reasonably priced

no tea or coffee in room more disable room to accommodate kids under 5

maybe a safety rail on the kids bunk bed

bit noisy with traffic and car doors which disturbed the kids

friendly staff very convenient very clean breakfast was lovely

friendly staff, clean and tidy environment,free parking, wifi, close to amenities

limited parking but i had no problem

plenty of parking ( free of charge ), very welcoming staff and such a homely vibe

wifi was very weak

pleasant professional staff, good restaurant, secure parking, well decorated and very clean room

we stayed in a family room, for me and my two kids, and the sofa bed was really big

poor wifi signal at this hotel nearly every stay

no room service, but nowadays it's understandable

there was a small gym area so was able to burn off some extra calories, and football was on in the bar

the option of room service was certainly good had i have not eaten in restaurant

spa was shut!

1 hour 20 mins for room service to arrive

couldn t connect to wifi for some reason but it didnt bother us!

sky bar on the 5th floor was absolutely full at 5pm

the website which wasn't clear not allowing kids in the pool..

hearty breakfast with plenty of choice

excellent value breakfast. we had cold buffet which was brilliant.

very clean comfortable room and the breakfast is exceptional good value (kids eat free)

the wifi was excellent. the room was quiet and had a comfy bed. the staff were friendly.

location, staff, rooms all great. ideal place to stay for an early check in at the airport.

fabulous reception/bar and breakfast area

great room 2 double beds and a sofa bed massive tv in lounge area great for movie night with kids dead quiet no

early check in available. very early and such friendly staff. all brilliant!

breakfast was exceptional

realised they wavered the parking charge & extended the parking stay as we had requested a late check out

gym was too small

check out was at 12 so didn't have to rush perfect location for concert at nec comfy bed nice bar area serving

it's a pet friendly place, with treats for doggos and just a great energy

wifi reception in my room good but very very very slow, tended to use iphone option as this was

didn't no there was a gym until i left ud83eudd26ud83cudffb wish i knew lol

recently a gym has been opend

with 2 kids and luggage not great to walk to

no room service

staff looked like they couldn t be bothered serving facial expressions said a lot , no room service available

had to go downstairs to get water as non in the room and my kids got very thirsty since room was very hot even

the bar is convenient to get to and stylish along with the spa that was great to relax at in the evenings

we had drinks in the bar on our return which was good

an item of laundry that was not mine was sent to my room the kettle in the room did not work was a queen room

the hotel is exceptional and we had free use of the spa for the weekend

breakfast could have been included in room rate

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come

the rooms are comfortable, good tv, good wifi

playground facilities good for the kids

it was in a quite location, the staff where lovely, had a great selection at the bar and the food was amazing

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come

free wifi which actually works

the vending machine where you could get anything. 24 hour bar with a really good guinness

the beds were really comfortable, rooms very clean. bar prices and food were good.

after midnight with sleepy kids and the two wonderful ladies working the reception made everything so easy

good variety of choice for breakfast

breakfast was excellent and room service was great!

the breakfast was lovely. the wifi connection good there is also a very pretty back garden.

the bar was a great place to unwind after a long day

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good

the location is credited as being pet friendly and that was enforced by the number of bites i d accrued on

the staff said that there will be no more as the room service left

to many young kids drinking alcohol and shouting

comfortable bed very quiet gorgeous extensive grounds fabulous breakfast loads of free parking

plenty of parking, lovely grounds, peaceful, and also a delicious

not great if it's night time and you have kids to look after

staff very welcoming, breakfast was very good, we had our dog and very pet friendly

the bar area was only what you would expect from a private residency and not a public one

plenty of parking, nice bar and lovely outside garden. inside is old but very clean

easy to find, plenty of parking. quiet and 20 minute drive from nec

good wifi signal

quiet and comfortable. good amount of parking.

lady behind the bar was so welcoming and would have loved to stay another night

a lovely bar meal and took part in the pub quiz, very welcoming locals

and chips with the lightest, most delicious batter), very comfortable, luxurious rooms and free parking

easy to get too and there was free parking

i like the bar bar staff and locals very friendly.

very helpful, very clean, looked like it had been refurbished recently, the room was very ample, wifi was good

there is a bar there, you can have food too

shame to kitchen was being renovated as quo od have been good to have food at the venue.

about having a breakfast to be advised no it doesn't look like anyone has turned up in the kitchen

wifi was disappointing.

receptionist was a little odd, and the toastie sandwiches (bar food) were like kids food

noise from guests, kids running about, much slamming of doors, not needed when you have an early morning flight

didn t get a pet bed but ok as we brought own

difficult to find out about room service and check out no info in room

were unable to get hold of reception or room service when we arrived back from an event at 9

room was great, the food was good and the staff were brilliant, there was loads of parking and there are ev

was excellent, swimming pool brilliant, staff were lovely, and super comfy beds and pillows

wifi was dreadful paid for b&b but was told it was room only

overpriced food for children, power cuts, wifi outage

free parking, free wifi

spotty wifi, and lack of facilities.

room was large and warm there was tea and coffee facilities and free wifi

experienced long waits at the bar on occasions but this is rare and shouldn't stop you visiting

the room was clean and bright but would have benefitted from some info on wifi and breakfast times etc

was wonderful, 24 hour bar yet the rooms were silent

car parking good and nice beer garden

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

we managed to get an early check in which was fab and a parking space which made things very easy

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new

i needed a late check out and that was no problem which really helped me out as i had a young child with me

wifi anywhere in the building, despite being told there was wifi in the bar and restaurant area

bar and restaurant looked attractive too but we didn t use it so can t comment on food/drink

nothing to dislike. from the bar to the bedroom, it was very nice.

very clean and great location. staff were lovely especially in the bar area

wifi didn't work

to 12 so in the morning, i don't know who to ask or where to go to ask about essential stuff like wifi, food,

no visible free wifi

,the history of this place is really interesting then out at the back there is a bar some booths , tables and

tv didn't work as unplugged and no wifi access

no sewing kit in room and room service non existent during late hours

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

free on road parking is a bonus

breakfast!ud83dude29

breakfast was amazing

the breakfast was lovely and delicious however we expected buffet style like other hotels.

free parking

staff were friendly/ helpful breakfast was lovely too

very friendly staff. good location with parking and close to the railway station. lovely room.

although wifi was available it would have been good to be told about this on arrival (there was information

information regarding onsite parking could ve been clearer when booking but otherwise can t really complain

no food available as kitchen being refurbished. wasn’t aware before the stay.

parking is a nightmare best to get there early if going on a saturday as there us a disco and gets

location and parking available perfect if you are going to nec noise from the pub wasn't bad at all and we were

dog friendly, but no kitchen facilities yet.....?

reception, bar and breakfast xx thank you 10 star service

the entrance hall, reception area, dining room, day room and bar were beautiful as was my room

being on the top floor with kids, lots of stairs. bar prices expensive.

prompt room service, great location, style and room

and wifi in room didn't work but that was fine as we had previously downloaded our movies onto the ipad

there's a really nice function room (for parties and events), and the regular locals at the bar made myself

no wifi no check out before 8am

history of an english inn, all the ammenities, wifi , friendly staff & a pub

and little things like having tea and coffee in the room and having a smart guest free wifi

the room was clean,comfortable, excellent wifi & shower had a nice water temperature

bar with a lovely atmosphere

dimple breakfast all cold cereals, toast, yoghurt and ham

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

breakfast was good and location excellent

breakfast is continental but good with excellent coffee

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the

kids play corner was a nice surprise

4)strong and reliable wifi

t anything we didn t like about our stay, however we wish there was the option of a cooked breakfast and

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around

good room with tea and coffee and wifi, fantastic location and excellent staff

breakfast is good

overall stay is good. however no tv channel for kids.

the foya and bar, the wifi was faultless

i really appreciated the people on the front desk, in the breakfast area and the two men on security

also the night staff may not be fully inducted, as when i ordered room service one evening the member of staff

wifi was poor and had to pay 15 to park

we was informed that we will be offered a free complimentary early check in however when we arrived,we was made

is good, stayed at other clayton hotels and my kids loved it

was clean, comfortable and very quiet (despite being in the city centre) and couldn t fault the room service

breakfast was great, and there was plenty of choices on offer, i also used the room service and ordered some

room service for a fan and extra sheet was very fast.

spotlessly clean and gave me an early check in

breakfast and staff

early check in as the room was ready

i had to pay for late check out by hour. which is the first time i have ever had to

they gave us complimentary dessert for our anniversary and allowed a very late check out so we could have a

wifi is not up to standard at all, need to provide decent wifi

there was a horrible smell in the toilets near the bar near reception

friendly staff, beautiful hotel, room was spotless, great night sleep, fabulous breakfast

i needed to work no wifi and no working tv to chill out later

wifi

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was

toiletries available, hairdryer, wifi, coffee machine all included was able to leave the car to go off

bottles of water in the room wifi

late check out, great bar and lounge

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

wifi was fairly weak and the shower flooded.

great staff, good quality price wise , small practical gym included

everything ok but need to provide small bed for kids under 3 year

i requested a pet free room and the staff were more than happy to help and made sure this was the case and

breakfast and had nice meal in the bar area of hotel the night before

friendly staff, very clean and modern hotel. parking facilities were brilliant

the room was impeccably clean and had all of the essentials - a comfortable bed, desk, wifi, some hanging space

food from the kitchen was ok

wifi not available in room, only in lobby.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

no wifi in the rooms

no remote for tv, had to ask, menu for room service, but no phone to

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

room was not as clean as we would have hoped, pet hair very and other debris very evident on carpet next to bed

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

the late check out time of 12pm

dogs are not allowed in a restaurant, but no problem as we could eat the breakfast at bar area

late check out that was really good as we check in very late at night, so because of that we could

decent sleep, good shower, and wifi was pretty decent too

location was great, wifi connection brilliant

free wifi, bedroom was a bit small (but had a good layout to make up for it), very small nightstand

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and

comfy bed!, central location, room service

perfect situated in the centre of birmingham good working wifi , with also airco in the room

the bar area is comfortable where you can relax and have a snack with your drinks

breakfast was great and room service was good

early check in.comfortable beds.

access to university gym and pool, walking distance to restaurants, bars and shopping

no music in bar as background

wifi within room goes slower!

wifi was poor

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

have been a mini bar really at that price to

the top floor bar with it's dj in the evening were a great touch

the spa faculties; superb large room with fabulous views; staff were super friendly and nothing too

the wifi wasn't that strong. minor issue.

breakfast was good and room service was amazing

s shopping staff all friendly and helpful breakfast was lovely would recommend the eggs benedict bar snacks

the room service excellent

the petals i had ordered for our room was also lay out perfectly and the complimentary drink was very

we felt a pet had been in the room before us

i didn't like kids making noise in middle of night

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was

liked the fact that you could get great room service when the restaurant is full

gym is open 24/7

the room service was excellent and great for tired travellers after a long journey

requested a slightly late check out and was shot down without even trying

excellent friendly staff. location ideal for nec pet friendly.

the wifi was very intermittent. but as we were only there for 1 night it didn t matter.

the hotel is super pet friendly

during our stay the tv was virtually unwatchable due to pixelating and the wifi strength was very low

the breakfast was very nice, loved the waitress service

thank you for the late check out

kids loved making their own pancakes

staff very helpful and friendly. excellent bar and food service way into the night.

bright and clean. good breakfast.

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

wifi in room was poor, fridge would of been nice, and more condiments in room

easy to get to. was lucky to have early check in. breakfast was good

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and

room service and dinner was

staff were so kind and undestanding of kids needs which made our trip more enjoyable

lovely boutique hotel with a chilled spa in the basement.

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

i ordered room service and the chips were cold

i was also a bit disappointed by the spa but perhaps i didn't read the

beverages and snacks available marvellous power shower pet bed and bowls provided

clean comfortable rooms , ground floor room right next to bar which was excellent

with a lovely bathroom and a nice view at sundown, the free wifi was brilliant and my son was pleased as he

bar open and we ll stocked

pet friendly and close to our venue

wifi very good

the gym was well equipped and clean and again staff very pleasant

beds, excellent breakfast, great pool/spa, staff very helpful- early check in/late check

spa was incredible service was amazing room was so clean just everything

i was pleasantly surprise on the decoration of rose petal and a swan on the bed, bathroom and happy birthday

kids under 12 not allowed in pool weekday and no kids at all on weekends.

room service excellent