lots of parking

good food and drink, plenty of parking

the carpark is small for the amount of patrons and again is not well lit making parking in the tight spaces in

it s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the

clean and games room with free pool tables.

ample parking, convenient for dudley

poor wifi

can say is what a change and how lovely this place now is,,,, well worth checking it,,,, also the bar is something

rooms are excellent food tremendous all staff really friendly peaky bar is excellent games room is great, laura

parking a little difficult

wifi was breaking

the parking was great, rooms clean, breakfast was nice

this was after driving around for 10/15 mins looking for parking

room service menu was expensive and there weren't many restaurants nearby.

the availability of a spare toothbrush, hair dryer and iron. and breakfast is included.

tv seems outdated, should be smart tv offering now considering wifi is free.

not a complaint but arrived back hoping to have a drink at the bar but unfortunately closed

prices in the bar were stupidly expensive

friendly staff, comfortable room and good choice of breakfast

everywhere was clean, loads of parking, staff were great, bar was cheap

size of the room was big bed comfy bathroom immaculate restaurant great also room service was good staff on

hotel and parking were excellent, the bathrooms were a wee bit small, but would stay there again

also a bar & large reception area with comfortable seating

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would

host was amazing, bar had a buzz about it you don't normally get without being full on

excellent hotel in a great location and brilliant value for money. secure parking too.

friendly nice bar comfy room

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

would highly recommend this place to all adults

pool, hot tub , sauna and steam room and comfy beds

for so spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa

good choice at breakfast

loads of parking

location with great bar and food menu located across the waterfront to bars and restaurants all in all great

lots of doirs slamming and kids playing in the corridors making lots of noise.

ve loved the facilities, the spa and gym

having the swimming pool and gym included was a good pass time in the evening too

hotel, a little dirty in the main corridor but that was where alot of families were staying and kids running

was clean, staff were friendly (except one female) however breakfast was lovely and the bar was brilliant

only disappointed, the kids can't go in to the pool.

variety of things to eat at the breakfast was great

staff were really helpful and friendly room was comfy and clean had a good spa gym facilities

room was comfortable and gym was well equipped.

a really lovely room with patio area and staff were lovely welcoming and friendly breakfast was lovely too all

really liked the property with mature trees and private parking

huge bathrooms to boot which is great when bathing kids

wifi codes on door old/not updated

has car parking at the back of property

beautiful hotel, staff lovely good location with good parking

nothing was too much trouble, there was a lovely friendly atmosphere, the wifi was free and fast

is no laundry facility in the hotel

good bed,lovely breakfast,clean room,excellent staff

enjoyable breakfast in the morning

you could have done , but lots of kids running about the halls after 11 pm and before 7 am , but all in all ,

the hotel has a free wifi and a large car park

wifi was so slow.

car parking is generally more than adequate although sometimes there are several larger vans

breakfast was superb,hot and plentyfull, staff were friendly and very helpful, plenty of car parking spaces

wifi in my room (217) was very poor - ok in the bar though

low wifi connection

double beds the second room was to much the same standard but with a king size bed as ther were 3 adults so 2

was clean tidy , nice staff , parking onsite but not very spacious.

great bar and dining room

most amazing breakfast and kind staff

wifi in the room was easy to access and was strong

the staff were friendly, and the breakfast was varied and good

kids enjoy the

staff were very friendly and helped massively, and the room was spotless and very cosy, breakfast was delicious

breakfast which was free

nice bar area to enjoy a gin or two :) staff were so friendly and efficient

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too

breakfast is plentiful -and fresh

the bar area was a little small and too close to the dining area

very clean , friendly staff and excellent breakfast

wifi was a bit glitchy.

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

lovely breakfast room and bar area

nice little bar

a slight problem with the wifi, but staff sorted it quickly for me

choice of breakfast, comfy bed, good sized towels, easy check in and out, good gym,didn t try the other leisure

pool was cloudy and the chlorine strong

kids enjoyed the pool area.. plus’s was easter and stuff done a little egg hunt for them

the swimming pool

easy to find ... lovely pool and spa ... friendly staff ... food was lovely and good prices .

my room had wifi, tv, shower and bath, a kettle and a comfortable bed

i was in the car with 3 kids and i was booked for a dinner with a group of friends

no room service

rooms need better soundproofing if staying with kids

i ate at bar sunday evening and it was quite tasteful

the lift wasn't the best either but worked ok bar the door not opening very well

secure car park, bar , clean spacious room, tea and coffee in room

the wifi was a good speed and worked well

the staff make sure that uf anything they can help you with they will good support right through parking facilities

plenty of parking

didn't like that the wifi didn't connect

were excellent and very accommodating even allowing us room service at a late time

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

we didn t have a good wifi signal, and didn t have a place where to cook.

we booked for us couple and 2 kids under 2 years

loads of free parking, great location, not far from the city centre

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

ground floor. free wifi. large screen tv.

place locked up 9pm on sun evening. no bar area open.

the room had a tv and there was wifi

decent wifi

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

very pleasant staff and professional,very secure and plenty of parking.

weak wifi signal. and not enough irons.

though it's by the road it's so quiet, plenty of parking space , food is lovely and pulls a lovely pint of

free wifi that wasn't a hassle to register

from the shower, and the tv was not connected to the internet feed, and didn't take the hotel wifi password

the second room i was assigned the tv didn't work and at no point was i given the wifi code

was clean, easy to find, convenient free parking, spacious room, powerful radiator to warm up, quality shower

parking is next to the shisha lounge, and guests have to come through the car park to the front

i had asked for a last minute early check in and staff were really happy to help

window in the kitchen was shattered completely

a proper little kitchen with everything we needed, even a washing machine

could do with more kitchen cooking utensils really

great room, wasn't expecting a kitchen too

friendly welcome and efficient room service

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

and clean, very spacious with good parking facility

the windows easily opened and unsafe for kids and the mould round the window was disgusting

breakdown buffet was great and kids are free

check in was quick and they serve a good continental breakfast at the bar next door on weekends

button factory bar and restaurant next door nice too

bedroom was lovely,bed comfortable,very clean, tv and wifi worked well

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn

great room, great bar with roof terrace at the adjacent button factory

food and breakfast is served in the pub/restaurant next

the poor wifi would prevent me booking here again, i had a considerable amount of work to do and was unable

we didn t have breakfast

went for a few drinks in the evening and breakfast the next morning

we arrived early and i enquired at the high field pub about parking and they gave me a free pass

of the rooms in the new space are not connected to the main venue making room service or going to reception

no room service for breakfast

room service 10/10 for cocktails i told the receptionist

bath in the room with a big tv was amazing, very comfy bed and plenty of private parking

tidy room, plenty of car parking, excellent

were friendly, accommodating and made us feel welcome - it s also really handy having private parking during

and the speakeasy vibe of persian bar is amazing

the onsite parking was great for arriving by car

no room service was available, this is a non issue but should be advised

beautiful property, very quirky, quiet location, onsite parking.

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

late check out was no rushing around in the morning

good wifi, just an overall good experience

excellent breakfast which kids enjoyed and clean room

no free wifi !

lounge and kitchenette perfect with a fridge

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

i had to pay £20 for early check in

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

was expecting room to be small but there was plenty of space! great to have a kitchen.

the hotel did not have restaurant or breakfast facilities

with basically a mini kitchen, sink, fridge and coffee machine

have been good if there were tea available, even in the tea machine in the lobby, there was no breakfast

no food / breakfast options but they do provide bottled water in the rooms.

and showers could have been warmer and the extraction fan in the bathroom and kitchen were

one lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were

great location kids loved it the breakfast was lovely

long queue at bar for a while.

breakfast was also great and went on to a decent time- 11am

quiet gym. iron in room. good breakfast. helpful staff. air con.

even a pancake machine which impressed the kids

wifi was very hit and miss

room service food

wifi was extremely slow, for working professionals difficult

location was fabulous, but expensive room and breakfast was not included.

adults, we were in a double bedroom room which meant we could all be together and as it had a kitchen we cooked

wifi was not working, they were having issues and was being fixed but we were charged the full

the apartment was spacious, clean, and well-equipped, making it perfect for travelling with kids

the gym could be bigger

early check in

hotels location was lovely and the bar was great too

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

kitchen extractor outside window was a little noisy but didn't affect our sleep

the wifi worked, and we were comfortable during our stay

was located next to the kitchen extractor so was a little noisy

early check in is always a bonus when available and the location is great

i even had room service which was the best i have had, it was still hot as i ate it

the staff were very helpful when i checked in i was told i had to get another room because i had kids

kids- how about a children s play area - this could be great for bored kiddies

the free wifi was necessary and utilised

lovely clean and spacious with nice bar area and breakfast

) and great little bar area - staff very friendly and helpful

were friendly, the room was a good size for a family of 4 the kids loved the fact you could see trains and trams

was able to book late check out when we first arrived

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

got woken up in the middle of the night by the phone - room service dialled wrong number

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

great location friendly staff. bar open till 2 am. nice clean rooms

could not get food any other time of day as restaurant closed and no room service

the bar area was lovely to relax in (like a big lounge with comfy sofa and armchairs) and the breakfast in the

gym was a bit rubbish; machines didn't work properly.

excellent breakfast

the rooms were spotless staff friendly and helpful breakfast fresh and tasty. lots of options

evening dinner & breakfast were excellent quality & delicious

i loved the spa in the basement it was my favorite place to be in the hotel

the spa is a nice, relaxing area (except when there are kids in)

above

this is not kids friendly or even adult friendly for those who can’t swim

sad that there was no flexibility on my kids being able to use the pool.

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

parking was a bit restricted although i had no issues. on road parking is available too.

we stayed only one night as we were with kids and tired after long travels

easy to find, ample parking, decent facility, good room size

wifi good in bar but no signal in room. very helpful and friendly staff.

kids loved making their own pancakes

wifi is free but slow

breakfast was great

hit and miss not great on checking in but excdllent service checking out and arranging late check out

little masks left on the bed for kids and towels made into an elephant delighted them

wifi connection - poor

room service and dinner was

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

the gym was ok

given kids packs on arrival location great and close to bullring shopping

the spa faculties; superb large room with fabulous views; staff were super friendly and nothing too

wasn't very pleased with the bar upstairs closing so early, when brought 3 business colleagues back for a drink

there wasn’t a fixed light in the actual room which kids disappointing but it was nice

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

great to relax & swim without having to put up with kids everywhere

superb wifi, very comfortable bed, good tv and excellent breakfast

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

breakfast items was very slow, however there were a lot of guest eating so a busy

free wifi and access to smart tv for kids

breakfast was delicious and the cleaning staff was so friendly and accommodating and loved how the

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

room was huge, clean and had everything we needed. spa is amazing.

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

location is great, stuff friendlyand spa amazing!!!

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs,

wide room service menu selection

don’t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

menu system, plenty of power sockets (both usb and 3 pin) good shower, friendly staff, good wifi, comfy bed,

we got early check in and complimentary cocktail each

room service excellent

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

location and bar area and breakfast and comfortable bed great hotel!

being very picky they closed the bar too early,

rooms and breakfast were great

wasn't open the evening we stayed and it was a bit difficult to get room service - all worked in the end though

dined in the bar twice and food was delicious

also the hotel was pet friendly with no additional charges

might be best to room teachers in same area as kids

of mix ups meant a room service order was delivered to our room by mistake, member of staff took some persuading

parking was readily available and easy to use

they charge 5 for wifi access, which i thought was a bit rich

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

a late check out and then having to re do key activation again after 10am m

late check out that was really good as we check in very late at night, so because of that we could

you have to pay extra for tv and wifi etc

the wifi was very poor, it took me a very long time to get my work done

tv and wifi all worked well good

room service food good

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

breakfast was included with my price, it as excellent and extensive, self service

24 hour bar and late check out at 3

room service after 10

great location, great friendly staff and allowed early check in

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for

toiletries available, hairdryer, wifi, coffee machine all included was able to leave the car to go off

wifi

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was

bottles of water in the room wifi

i needed to work no wifi and no working tv to chill out later

there was a horrible smell in the toilets near the bar near reception

clean hotel with really friendly staff couldnt fault it at all,breakfast was really good with plenty of choice

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

irish guy behind the bar was really friendly and attentive

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service

no wifi in the rooms

free wifi only available in public lobby areas

the ony channels i could watch was 1 or kids programs all the others were jumping

wifi not available in rooms. only public areas. but i had my 4g so, no problems with that.

no remote for tv, had to ask, menu for room service, but no phone to

possibility for early check in we arrived at approximately 8am couldn t check in until 3

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

breakfast was great, and there was plenty of choices on offer, i also used the room service and ordered some

the cost for a pet was near as much as i pay for 4 nights

the bar could have had a better selection of beers

kids liked the bunk bed

we paid for late check out ontop of this but kept getting disturbed

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental

breakfast was a little disappoing was expecting a cook food

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

i didn't like the breakfast. not that much choice

wifi bandwidth is

they also let us have a late check out at 5pm the day of leaving also only £10

one lift working, car park very tight and a number of spaces taken by laundry carts

the fact they charge per night for pets when other main hotel chains charge per stay

if i was to be picky the wifi didn t work on the tv but not a major issue, can t really fault anything else

and in particular the manager running the bar - extremely helpful and lovely

the room was tiny but big enough for one, the wifi was great, and the breakfast more than adequate

breakfast was very good location for the o2 was excellent

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

no spa or swimming pool

clear that pool is outside hotel but still very convenient

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

com that the spa and leisure facilities were in a completely different building a 5 minute walk away

great comfort, free access to nearby victoria swimming pool, and friendly staff.

parking on the street wasn't great and didn't feel the safest only complaint about the room was

breakfast was amazing

food pleasant staff friendly and very helpful car parking easy & free

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

the breakfast in the morning was exceptional, and had a great variety of options available to choose

didn't use the gym but the option was nice

helped with early check in

wasn t any chocolate spread so my kids were not happy

ee signal there not great, but having wifi made up for it

everything beautiful hotel.. welcoming entrance beautiful room, nice restaurant and bar area

of a pub and the noise was terrible, from people shouting outside and underneath the window to kids running in

kids play room was not open due to fixing it up but park across the way done the same thing

room was clean, spacious, tv worked and well heated (controlled in room), friendly staff, good wifi, nice shower

there was free wifi and it was within easy driving distance of the city

was amazing and bar facilities was great