weak wifi signal. and not enough irons.

no soap the hot water was scorching and no food at all tho they did offer room service but no

access to the family suite we had booked was great with ample parking right outside the door

easy to access and love the private free parking

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

hotel was really nice & very quirky, each room was different & the bar downstairs was fantastic with a nice open

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was

double beds the second room was to much the same standard but with a king size bed as ther were 3 adults so 2

parking was tight onsite but there was an easy alternative site opposite which worked well.

low wifi connection

you could have done , but lots of kids running about the halls after 11 pm and before 7 am , but all in all ,

poor wifi

amazing and funny receptionist mani, clean and spacious room, very cosy and welcoming bar area, good parking

the bar staff the bed was lovely and the breakfast was great

complicated instructions to using wifi

breakfast & staff where exceptional

wifi in room did not work too far from reception so couldn t work in the room

location for us, able to take the pet dog, good size room, lovely reception staff they were very warm and

i considered bar prices were very high for this location eg

no breakfast

early check in use of gym & swimming facilities

comfortable and breakfast was really nice with great selection was great

location facilities - room service evening food

prefer separate beds for kids instead of a double pull out bed.

were very pleased with this hotel, it was very comfortable and the added bonus of the use of a gym

i enjoyed breakfast and room service whilst there and the food was excellent

friendly staff, clean room, excellent facilities, wifi excellent and secure parking.

only constructive criticism we wanted to highlight was the room service,the sandwiches we ordered were soggy

unfortunately we were not there long enough to see breakfast/restaurants or any of the spa/gym facilities but

i used the pool and spa which was amazing

it was easy to get to. parking was good. room was great. if you need anything you just asked.

staff were super friendly, food was amazing, bar was cosy and friendly.

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame,

i brought a friend who stayed in the room for a few days working online with their good wifi

friendly nice bar comfy room

cosy rooms and beds nice pool and spa very good lovely hotel best if you can get a good deal on room

pool was closed 7pm exactly the time we arrived and the kids were anxious to go there

on corredors, we could sleep well, the welcome staff, the receptionist morita and mandy in spa and the staff of

the wifi could be better

liked that it was a nice distance to places and it was great to go explore and come back to the spa and

value for money, shower and wifi. warm and comfy.

value for money, ample parking, good choice of food and friendly staff

property is quiet area opposite the park free parking near to shops and staff is very calm

great with the kids, park across from kingstanding inn again great for kids

was clean and the shower egrets, didn t eat or have a drink in the bar as i wanted to get an early night

a proper little kitchen with everything we needed, even a washing machine

it was comfy , airy, bright, fully equipped kitchen, would definitely stay again.

needed more kitchen supplies more pots and pan

falt was so clean and nice, kitchen equipment, bathroom etc was greatly organised to make us as comfortable as

i had asked for a last minute early check in and staff were really happy to help

clean room friendly helpful staff cleaners and bar staff were great

fabulous hotel. lovely clean room. food was great. plenty of parking.

since had to email owners because her clothes were ruined there was a table full off screaming kids running

parking was tight when we arrived as the restaurant was really busy but managed to get a space

the bloke behind the bar twice over charged for the same drinks

the service and friendliness from conor and james in the i the sky view bar .

friendly staff and a lovely sky bar with a helpful barman

for money, good rooms, great views, good food, good room service, seamless check in and check out, polite and

great location for work rooms are comfortable wifi connection is good

the free parking aswell

didnt have breakfast

fact that they have a bar and are able to cook food un till 4am

wifi did not work, but i did not complain to the staff and did not ask for help.

nothing special on food menus , asked for chips for kids - not available

great stay for family, just the wifi could be better. room was tidy and suberb heating

wifi was breaking

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i

parking a little difficult

we had room service dinner and it was delicious, so was the breakfast

be great if there was parking, but completely understand why it is difficult in that location

off road parking

wifi was a bit iffy

really liked the property with mature trees and private parking

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

the garden is lovely and there is plenty of parking available

good value, i really like the kids bed is a proper comfortable bed, not a sofa bed.

gym is great

also room service stops at 11pm with last orders earlier

liked, the facilities, there s a gym and restaurants and bar

spa was lovely and the pool very nice

we had salmon and pork dishes for our dinner and a full english breakfast in the morning

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too

everything the staff were friendly the room was amazing the bed was comfy breakfast was

bar area was excellent as was the food for dinner and breakfast

is not a purpose built hotel, although the bar and dining areas are well-thought-out modern additions

was no laundry facilities it stated on the website that there were was dissapointed

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

location and friendly staff - lovely breakfast and great location for town and plenty parking

comfy and clean breakfast, was excellent

6 for the premium wifi is

kitchen work top was stained or faded

the laundry facilities and games room

doors in my room shut very quick which can be dangerous for little kids, they are also very loud

and dudley black country museum and the canal world and all the major attractions around add car parking to the

you are a hotel, you offer room service every day, not on demand

check in was straight forward with free wifi access

not clear where the car-parking is when you arrive.

here anytime we are working in the area ideal for workmen with free parking rooms are always clean and tidy and

the welcome area and bar already look like they re making big improvements

the lift wasn't the best either but worked ok bar the door not opening very well

really lovely staff, great parking, brilliant breakfast. very helpful people

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

it was clean and good size with kids

nothing really as i felt that it was a nice experience and sort of kids / family friendly

we were able to check in early and every effort was made to ensure the kids were happy

no info in the room of bar facilities or room service

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

there was no room service. aftet a tiresome day, that would have been truly helpful.

wifi was slow

was excellent, the staff were very friendly and helpful, plenty of car parking, a very pleasant stay, would

parking was superb too

the wifi was not great but it did not affect the trip

no wifi

location and parking excellent.

staff are so friendly, premises so clean and bar food is excellent

ample free parking

he was on duty for breakfast next morning and really attentive

kids decided they didn’t want to share so i ended up sharing the sofa bed but wasn’t due to

would have liked a bath in the room for the kids as it was a family room.

had bed and breakfast and ticked the boxes

facilities available are cafe bar with drinks , food and tea coffee , spa with sauna & plunge pool , steam room

cooked breakfast was

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

the lady serving behind the bar was very pleased and kept making sure that i was alright during my stay, just

great breakfast and spa

couldn't work wifi

you might be tempted to pop down to the bar for a few pints

the bed was very comfy too and a great selection of beers in the bar

plenty of parking. near town. staff were friendly

the check in process with the lady behind the bar was easy and she showed me to the room, giving me all the

wifi was terrible

check in was easy with liv in the bar next door

reception and bar staff lovely. room clean and bathroom new. good teamaking facilities

bedroom was lovely,bed comfortable,very clean, tv and wifi worked well

room was very clean and well furnished; there was everything i could possibly need (hairdryer, wifi, tea and

requests for no room service on a day that i could sleep in from work, were ignored by the reception

was more than adequate, check in was amazing as we required an early check in and this wasn’t a problem, room

plenty of parking early check in and decent breakfast with friendly hosts.

go up anf down the stairs even for the checkout there was nobody to help with the bags me and my kids who are

with basically a mini kitchen, sink, fridge and coffee machine

comfy bed. wifi

they dont have a menu for food/breakfast

the carpet in front of the self contained kitchen was wet the skylights were dirty so i was unable to see out

i had to pay £20 for early check in

early check in available if you purchase room via their own website and key/ room functions all

have a kitchen cloth handy to dry crockery and cups

lovely room, aircon, kitchen, sofa, bed everything was fantastic

was expecting room to be small but there was plenty of space! great to have a kitchen.

the breakfast was lovely and hot

kids were in room 212 and there was a peeping sound that refused to stop

breakfast was cold

my boys liked the gym it was small, but all that they needed

my kids enjoyed the breakfast

the wifi worked, and we were comfortable during our stay

room service price was expensive as well as the hotel parking but there was complimentary drinks so

hotels location was lovely and the bar was great too

the wifi didn t work.

limited room service menu that didn't include breakfast.

easy location, nice to have kitchen facilities

easy walk to bars, restaurants and nearby convenience store

although we would probably have a 2 bedroom next time so the kids had a more comfortable bed as they slept on

good to have laundry facilities

spotless, plenty of space with a family bathroom and a bathroom off the bedroom, fully kitted out kitchen, loads

friendly staff, relaxed atmosphere, dog friendly and breakfast excellent

unsecured wifi network meant i was unable to work easily

very week wifi

will impose a parking fee of 100 pounds if you dont register visitors vehicles, i think that needs to be

breakfast busy

unstable wifi . very disappointing.

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

also being signed up for the holiday in club for free late check out was very

late check out

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

room service excellent

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

sofa beds for the kids were really uncomfortable

unlimited juice bar good location

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

it was no toiletries in the rooms we asked for toothpaste, shower gel, room service refused to give us and

evening dinner & breakfast were excellent quality & delicious

the bar area was lovely to relax in (like a big lounge with comfy sofa and armchairs) and the breakfast in the

great little bar! original features, nicely refurbished, decent gym and friendly welcoming staff

good quality hotel with great staff. facilities good, and gym a bonus.

excellent breakfast

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past -

the car parking is 15 for 24hrs, also drinks at the bar pricey, 2 champagne cocktails 30

the room service food was fast but not very nice.

wifi was abit slow.

bar could do with a better choice of spirits

the room , bathroom was amazing, and the staff , especially the two lady's on the bar was outstanding , polite

beverages and snacks available marvellous power shower pet bed and bowls provided

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

room was huge, clean and had everything we needed. spa is amazing.

we especially loved the bubble lounge bar which is inside the building

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

room, excellent breakfast, and kind staff who went out of their way to honour requests

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

room service ends at 10pm so again missed out on dining in the hotel

room service options through the night (we got peckish at 2am) are a little limited however i

no kids menu, shower floor could have done with a scrub as the grout was very discoloured.

tasty breakfast . bar open late . comfortable room

wifi kept saying not connected but annoying

there could have been more hand sanitiser stations and a resupply of wipes in the gym

room service

slow wifi, not really stable.

room very functional, nice bar area and very good value. staff friendly and helpful

easy parking and local to city centre

hotel was really clean and beds were comfy can't beat a free car park and free wifi

we had no room service on the second day so the bins were not emptied

first room the wifi was very poor and intermittent, partly due to distance from router and also due to ongoing

no matter the time you will hear kids running up and down, the ground floor is the worst you got a kitchen

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

very quiet. good, free parking. pleasant staff.

great location easy to find restaurants bar and casino within walking distance

our family pet could join us.

room service breakfast was tasty and quick

kids aren t allowed in the pool

the bar area could do with more non alcoholic alternatives

above

you could order room service and the nespresso machine was an added bonus complete with pods

the location was excellent. food was very good. early check in was no problem which was great

the check in and check out where seamless and the receptionist was friendly and allowed early check in

screen mirror didn t work and casting was pants as wifi not great

poor service in bar when returning from concert

location was fabulous, but expensive room and breakfast was not included.

kids friendly and pet friendly.

sauna, steam and gym

rooms were very nice with free tea, coffee and wifi

even a pancake machine which impressed the kids

was clean, easy to find, convenient free parking, spacious room, powerful radiator to warm up, quality shower

good location, free wifi & hot shower

good parking directly behind the hotel.

from the shower, and the tv was not connected to the internet feed, and didn't take the hotel wifi password

make a cuppa, 3 teabags not wrapped, 1 milk, socket with exposed earth wire, no hair dryer, no wifi in the room

free wifi

wifi could be better

room was brilliant staff were really good early check in brilliant

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and

thank you for the late check out

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly

kept awake by loud singing in the bar at 4

selection at breakfast,staff very friendly and helpful

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to

the bar was a good place to meet visitors

room was elegant and spacious, the staff were helpful and welcoming and the room service breakfast was delivered

staff very lovely and pet friendly. amazing location.

the wifi was fine

also beware in house bar prices

adults, 2 kids, 7 & 9) stayed overnight and were very happy

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

we paid 201 for 2 nights with breakfast and free wifi

per hour per room early check in

very friendly staff especially claudia, good with the kids

order food from room service pizza worst i have ever been given sent it back inedible a under estimate 14 pound

location was great. staff were really friendly and helpful. they were lovely with the kids.

must have been a problem with the kitchen on our first morning as we had to wait forty minutes for our food

visited a number of times in the past, but this was the first time i have had to pay a fee for parking overnight

very friendly staff and a good breakfast. nice bar facilities

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

less people using the wifi ud83eudd23

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

no wifi in the rooms

no room service, no cleaning,

great location, room and facilities including the gym were exceptional

fabulous breakfast and good gym space

gym & hotel room

tea/coffee making)

booked this room for our 10 years anniversary to be away from kids for a night

ordered room service some food was cold and pudding was hard as a rock

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn

wasn’t any chocolate spread so my kids were not happy

great value for money with a lovely bar and private gym

nothing! although the lounge bar was really warm when working in there in the day.

pounds a night for wifi is expensive

they charge 5 for wifi access, which i thought was a bit rich

location was great, wifi connection brilliant

a late check out and then having to re do key activation again after 10am m

the free wifi is limited. however, it can be additional purchased.

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with

no wifi no check out before 8am

good stay except wifi connectivity and it's too hot in summer.

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an

wifi was hit and miss

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

the leisure facilities. the gym equipment & the steam room are excellent.

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

no free wifi !

excellent breakfast which kids enjoyed and clean room

the wifi reception not that great had to use my mobile data

location with fantastic breakfast on the top floor

but on first night was told by gentleman on reception that since covid we haven t offered room service

some of the spa facilities were out of use

lovely efficient staff, wifi good. excellent location and facilities.

breakfast is well done, staff are generally helpful and the location is very good. wifi is good.

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service,

excellent breakfast with plenty of choice

huge bar and restaurant with plenty of charging points and looked great downstairs

large room, able to sleep well. good wifi, luggage storage after checking out

clean hotel with really friendly staff couldnt fault it at all,breakfast was really good with plenty of choice

with 2 very tiring kids… i really don’t know what to do … the hot water finally resume around 10 pm but

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even

staff couldn t do enough for us great view very clean and fab breakfast

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very