bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

breakfast was fantastic with plenty of

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

great bar and dining room

lovley hotel short walk from town centre,very clean ,staff welcoming, great breakfast x

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was amazing, i could not eat it all, this hotel is definitely value for money & beats

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

early check in on christmas day fulfilled so i was able to return for the night later and get

also i arrived a little late but there was still some service at the alcohol bar which was good

the atmosphere in the bar and restaurant is fantastic

fab all round service and a superb pie and chips in the bar below

clean room friendly helpful staff cleaners and bar staff were great

the bloke behind the bar twice over charged for the same drinks

friendly staff, great bar & restaurant with fantastic food

was good and very reasonable, £6 for continental and £9 for full english per adult, and kids eat free

staff were very friendly and helped massively, and the room was spotless and very cosy, breakfast was delicious with various choices available

kids banging on doors banging walls (understandably a one off thing) but staff didnt resolve the

from around the wolverhampton earlier & i had to wait to check in, i was allowed to stay in the bar bit until my room was done so i could remain safe rather than wondering around the street

good breakfast more than enough

to get to free parking and free breakfast included

early check in use of gym & swimming facilities

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

pool was cloudy and the chlorine strong

the pool, the food and the value as the kids go eat free!

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

an early check in time of 2pm was very handy, and self check out just as convenient

we were asked for early check in payments!!! first time i heard of this. no breakfast available

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

huge bathrooms to boot which is great when bathing kids

the different type of function they had daily the kids love seeing ud83dudc40 that

also room service stops at 11pm with last orders earlier

amazing massage, room service was great, amazing big bed, lovely breakfast

great staff. great food. easy to find and lots of parking. the spa facilities were fab

early breakfast finish.

perfect room if traveling with kids/babys

and friendly, particularly the receptionist who checked me in, and leslie who looked after me at breakfast

the bar wasn't managed very well, and a few of us left and went across to the bar opposite

the room window was very old fashioned with the brass bar to hold it open but personally i love this, gives a bit more character to the hotel

tea and coffee making facilities in the room and a tasty, freshly cooked english breakfast

no longer seating in bar area - removed during covid & would be nice if it was reinstated.

plenty of car parking, small bar adjacent to a lovely restaurant with a good range of well presented and well prepared food

a very comfortable night and enjoyed a great breakfast

with lovely clean and fresh rooms, superb friendly

is not a purpose built hotel, although the bar and dining areas are well-thought-out modern additions

convenient car parking

location and friendly staff - lovely breakfast and great location for town and plenty parking

claudia on reception and the bar was so friendly, chatty and helpful

nice little bar

gorgeous breakfast

secure car park, bar , clean spacious room, tea and coffee in room

also there’s a nice little bar next to reception that’s open til late

the welcome area and bar already look like they’re making big improvements

sports channel put on request to watch in the small bar

the lift wasn't the best either but worked ok bar the door not opening very well

would highly recommend this place to all adults

friendly nice bar comfy room

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

on the evening the flirts bar is really friendly

staff were super friendly, food was amazing, bar was cosy and friendly.

wifi very poor. noisy water heater in the night.

poor wifi

doors in my room shut very quick which can be dangerous for little kids, they are also very loud

availability of kitchen facilities makes it very suitable for myself travelling with family and kids

only bad thing: poor wifi

it had everything within a 10 min distance the pool breakfast and rooms were great

having the swimming pool and gym included was a good pass time in the evening too

45pm only to be told that kids were not allowed into the pool after 6pm

loved the facilities, the spa and gym

staff / room / gym.

the free parking available is not much but not a big deal.

parking could have been better.

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i normally do on these kind of

breakfast was delicious and we really enjoyed the room service

we had room service dinner and it was delicious, so was the breakfast

i enjoyed breakfast and room service whilst there and the food was excellent

there is a great spa and gym

the ev charging provision was excellent

fact that the spa didn't come with package that i booked as it was my main reason for booking it

excellent hotel , very good staff , most enjoyable. good parking in a nice location.

wifi poor mattress too soft

good breakfast and staff were

parking.

00am saturday morning and was glad the breakfast finished at 10

the room service phone in our room didn't work so we popped downstairs to let them know and they said

accommodated our requests for 3 rooms next to each other and our request for a late check out

friendly staff, comfortable room and good choice of breakfast

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

we were able to check in early and every effort was made to ensure the kids were happy

kids acknowledged and given gift bags

breakfast i enjoyed and restaurant i too, room service was very helpful.

wifi could be faster, but can t complain for the price we paid

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

wifi was a bit temperament

bathroom light kept going off then the wall lights in the room also wifi kept going off and there was a buzzing from the light switch & also a bit noisy from people

:) the breakfast was 10 out of 10 too

to room acoustics were very poor and questionable present wifi arrangements were very slow and originally an extra

kids loved the stay

our room was spacious and clean, the gym for a hotel is very good with new equipment and the

the girls at the bar and reception were nice, decent and friendly

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

staff are so friendly, premises so clean and bar food is excellent

staff were excellent, and the bar and beer gardens were superb

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

check in was easy with liv in the bar next door

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn't have been any more helpful & nicer, looked after us really well , nice continental

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

great room, great bar with roof terrace at the adjacent button factory

button factory bar and restaurant next door nice too

it would be a plus if this was complimentary especially for the price paid, there is no hotel breakfast and the thermostat in the room is a bit funny to use, it doesn’t display numbers

there's no breakfast however there are cafes close

no food / breakfast options but they do provide bottled water in the rooms.

they dont have a menu for food/breakfast

the breakfast is good & i enjoyed the use of the gym

the breakfast was lovely and hot

breakfast was cold

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

my kids enjoyed the breakfast

breakfast is included for all customers, and there is also a small gym in the basement

only had a sandwhich via room service, but couldn't fault it

a late check out until 1pm was really helpful

couldn't connect to wifi for whatever reason and the tea at breakfast was a weird brand that didn't taste good

thing that could have been imporved for me would be more vegetarian options in the restaurant/room service menu

room service price was expensive as well as the hotel parking but there was complimentary drinks so

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

time telling when the website said alcohol at the bar was not available at 22:40 informed it was nearly 23:00 when restrictions started

kitchen two rooms bed n bedding gym laundry

were very clean and equipped with all kitchen utensils, although we didn't cook anything

adults, we were in a double bedroom room which meant we could all be together and as it had a kitchen we cooked our own breakfast, it was very comfortable and the price was

dining table in same place as the bed and having to go next room to get clothes out of wardrobe bar closed at 9pm: we arrived back from a dire football match needing a night cap but were too late

not worry, no

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

wifi password hard to find. pillows could have been better.

the wifi connection was terrible.

brilliant breakfast

sofa bed in family room was a little uncomfortable for larger kids

drinks at bar could have more choice

check in a bit late at 4pm and no early check in

good location clean helpful staff comfortable nice bar nice breakfast

the bar has a decent pint to drink too

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long hallways

location was great. staff were really friendly and helpful. they were lovely with the kids.

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

very friendly staff and a good breakfast. nice bar facilities

food, lovely bar and restaurant ,was extremely comfortable

lovely pub across the road and cocktail bar opposite

the breakfast was amazing

in the restaurant rather late although they were fully booked they reserved us a table in the bar area where we still had the service as if we had been in the

great breakfast value for money

we had room service and breakfast which were also 10/10

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and breakfast room staff as well

room service with hidden 4 delivery charge. air con not working so well.

no breakfast room service

room was huge, clean and had everything we needed. spa is amazing.

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert (icecream) we went bed that

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

poor service in bar when returning from concert

kids- how about a children s play area - this could be great for bored kiddies

i even had room service which was the best i have had, it was still hot as i ate it

great break highly recommended spa facilities all worked very friendly helpful staff

the spa is a nice, relaxing area (except when there are kids in)

not to mention the pool

sad that there was no flexibility on my kids being able to use the pool.

room was spacious and the bathroom quite nice too

the gym is small, but seems to have everything you'd need

breakfast at the restaurant was excellent

expensive parking, room service difficult to contact and poor value for money.

the lobby smells of figs and always looks smart and there s a great area for kids to play without making the rest of the place look messy

big room, good breakfast, great wifi.

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

and bathroom decor lovely, staff very helpful and allowed late check out as

the gym facility was great and not busy. the room was clean and spacious for two persons.

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

location and bar area and breakfast and comfortable bed great hotel!

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

room was very comfortable and had a gym.

the room was so clean and comfortable bed nice shower the pressure of the shower was good and the breakfast was so much options and good quality and the staff were amazing at the breakfast

breakfast. bedroom was spacious and bathroom was lovely.

great location, spotlessly clean in all areas very good breakfast, bar service very good.

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

breakfast was great and very generous

given kids packs on arrival location great and close to bullring shopping

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

the gym is empty and too old

staff very friendly great location clean brilliant gym and pool

location, price , good bar in hotel & bars on campus

decorated rooms, friendly and very helpful staff, great location and enjoyed using the nearby pool facilities

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't initially recognising it

access to university gym and pool, walking distance to restaurants, bars and shopping

breakfast included hot options

selection at breakfast,staff very friendly and helpful

nothing - maybe the bar could stay open a little later

maybe a bigger range of cooked breakfast.

really enjoyed staying on level 16 kids enjoyed the view

to allow older kids in same room when searching universities as it is an expensive time

nice hotel. very nice staff. surprise cake for my daughters 4th spacious rooms and has a gym.

no free wifi !

wifi was free

not a problem but would like to know we had a spare especially with kids

dogs are not allowed in a restaurant, but no problem as we could eat the breakfast at bar area

good rooms and had a gym

there had been a function, so breakfast was really busy and had to sit in the bar area

slick and easy check in and late check out

free pool table at the bar was a nice touch

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk was off by morning

large tv, wifi

unable to order room service as there system was down

comfy bed!, central location, room service

room was elegant and spacious, the staff were helpful and welcoming and the room service breakfast was delivered on time and

afraid i can't remember the staffs names but the bar staff young guys was amazing and the young black gentleman who work at night i believe soon to

wifi only connected when sat on the floor near the room door

we got early check in and complimentary cocktail each

th usb and 3 pin) good shower, friendly staff, good wifi, comfy bed, air con, working lifts, close to city centre

the spa hot tub wasn't brilliant but it's a minor quibble.

went for a few drinks in the evening and breakfast the next morning

breakfast was a lovely bonus

was perfect - the staff, the rooms and facilities and the bar next door

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality will definitely stay again

location, with stunning bedroom, easy check in, great pub next door for complimentary breakfast

wifi was poor - most of the time not good enough to watch netflix

the breakfast, bar, room service described in the website do not in fact exist any more

bath in the room with a big tv was amazing, very comfy bed and plenty of private parking

wifi was pretty slow

poor wifi

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

room service menu could be some better than the one in room.not any choice

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

bar, breakfast and restaurant food was outstanding

the spa faculties; superb large room with fabulous views; staff were super friendly and nothing too

great to relax & swim without having to put up with kids everywhere

room service breakfast at no extra charge

the top floor bar with it's dj in the evening were a great touch

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

when i asked about late check out hony was really helpful and

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on