excellent hotel in a great location and brilliant value for money. secure parking too.

greeting, private onsight parking, allowed to check in early, very easy check-in and check out

would highly recommend this place to all adults

host was amazing, bar had a buzz about it you don't normally get without being full on

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

the prices in bar and food a bit over the top?

breakfast queues and good run out

was clean, staff were friendly (except one female) however breakfast was lovely and the bar was brilliant

there were alot of kids who were left unattended by their parents

ve loved the facilities, the spa and gym

parking appeared to be just on the road outside of the hotel which is very narrow and very limited

parking could have been better.

facilities in the room were fantastic with reliable wifi and a 49

the staff were amazing, room service breakfast was so good

the free parking available is not much but not a big deal.

easy to find ... lovely pool and spa ... friendly staff ... food was lovely and good prices .

handsworth golf club was only a short taxi ride away

the staff and room service charge

there was free wifi, tv with access to netflix and disney (using our own log ins) bbc iplayer etc

wifi/tv signal kept dropping so when logged in to our own accounts, would be kicked out and unable

friendly staff, comfortable room and good choice of breakfast

a strange problem with wifi

lovely staff, bar area was clean and comfortable

the free wifi and breakfast make it really

staff, the use of parking, the breakfast and speedy check in/out

the character, friendly staff, comfortable, meals available, full english breakfast and parking

parking was tight onsite but there was an easy alternative site opposite which worked well.

breakfast was fabulous

great bar and dining room

great value for money with a top notch breakfast included (great fry-up, chef

wifi password, breakfast times

then about 9pm there was lots of noise in the car park adults and children shouting and screaming this went on

was excellent, easy to find and plenty of parking

there was no room service. aftet a tiresome day, that would have been truly helpful.

alarms going off in the night and most the night i had loud guests up and down the hall way and kids running up

you could have done , but lots of kids running about the halls after 11 pm and before 7 am , but all in all ,

poor wifi

complicated instructions to using wifi

very lovely bar and restaurant stuff ud83dudc4c

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

parking was a problem as there was no reserved parking for hotel guests or staff

the carpark is small for the amount of patrons and again is not well lit making parking in the tight spaces in

parking area, clean modern rooms, bathroom small but good shower, friendly staff overall was very

since had to email owners because her clothes were ruined there was a table full off screaming kids running

fabulous hotel. lovely clean room. food was great. plenty of parking.

the bed was supremely comfortable and the small kitchen was well-equipped

great room, wasn't expecting a kitchen too

the room was really nice, a reasonable sized bedroom, good shower room and a small kitchen and seating area

falt was so clean and nice, kitchen equipment, bathroom etc was greatly organised to make us as comfortable as

i had asked for a last minute early check in and staff were really happy to help

poor wifi. poor food at bar

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

clean and kitchen and laundry

and dudley black country museum and the canal world and all the major attractions around add car parking to the

parking good. location good all ok

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

reception was poor and my room was a fair distance from reception so couldn t connect to the wifi

early check in on christmas day fulfilled so i was able to return for the night later and get

access to the family suite we had booked was great with ample parking right outside the door

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

the owner is very helpful and a good laugh as well add the ladies behind the bar

there was kids running and jumping and screaming in room above or next door with pare ts yelling at them all

friendly staff, great pub within it, plenty of places to eat nearby and free secure parking

kids play room was not open due to fixing it up but park across the way done the same thing

value for money, shower and wifi. warm and comfy.

bedroom was lovely,bed comfortable,very clean, tv and wifi worked well

we were allowed early check in which wasn’t an issue for them to offer

check in was easy with liv in the bar next door

reception and bar staff lovely. room clean and bathroom new. good teamaking facilities

great room, great bar with roof terrace at the adjacent button factory

location and free parking very helpful staff

was really rude if you have toddlers who like to play do not go there as she approaches my kids instead of or

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

we haven't tried the restaurant but the bar offered a nice selection

room service

ground floor. free wifi. large screen tv.

the room had a tv and there was wifi

lots of free parking. half hour walk into city centre.

there are several available parking

wifi not working

have a kitchen cloth handy to dry crockery and cups

had a kitchenette, sofa, bedroom, and shower room

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

early check in available if you purchase room via their own website and key/ room functions all

our room was fab. we upgraded so we had a kitchen and sitting area.

with basically a mini kitchen, sink, fridge and coffee machine

the fact that the hotel doesn't have breakfast.

the breakfast is good & i enjoyed the use of the gym

it would be a plus if this was complimentary especially for the price paid, there is no hotel breakfast and

the kitchen and lounge area, in particular, really impressed me

wifi connection was good and hassle free to connect to, without any annoying ads and service

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were

gym was only small, but i often had it to myself, the equipment was decent enough for a workout

couch bed was not comfortable. ok for kids but not for teenagers.

lovely hotel, very clean and comfortable and great bathroom. breakfast was 10/10

only had a sandwhich via room service, but couldn't fault it

thing that could have been imporved for me would be more vegetarian options in the restaurant/room service menu

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

sure it was just frustration with the kitchen errors or something

staff, early check in to help with birthday night away for my boyfriends special day

the tv had wifi with netflix, disney, youtube etc

very kind staff and clean property. good parking place

make a cuppa, 3 teabags not wrapped, 1 milk, socket with exposed earth wire, no hair dryer, no wifi in the room

parking and easy to get to and great place for a short visit

comfy bed, free parking

were great, we reserved a parking space and we had a 1 bedroom apartment for the 4 of us and the kids slept on

a guest laundry, staff available 24/7 and a bar were all appreciated

spacious apartment, well located, good wifi, flexible check out (if you pay), good ac

my kids were thrilled with the ice lollies on arrival and having the car park booked in advance made

kids friendly-they have additional on request if needed the location is about a 10-15 minute walk

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was

the wifi was disappointing as it kept dropping out.

the windows easily opened and unsafe for kids and the mould round the window was disgusting

efficient reception staff and room service.

lots of kids running round in breakfast room

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

the breakfast was adequate, but did the job.

was good except : room service was not great, towels & bed sheets were not changed and room was not cleaned the

could not get food any other time of day as restaurant closed and no room service

no room service

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

top tier no fault attentive and kind to my kids

the reception staff are very helpful and worked very hard to accomadate our early check in request, we really

screen mirror didn t work and casting was pants as wifi not great

sofa bed in family room was a little uncomfortable for larger kids

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

kids especially loved the pancake machine

pet dog was made very welcomed

good location clean helpful staff comfortable nice bar nice breakfast

loved the gym was modern and big

wifi not great from the room

hotel was very comfortable and spacious clean and friendly staff they gym and steam room was lovely the breakfast

breakfast at the restaurant was excellent

room service was excellent and very kind

room service excellent

great food, free parking, great

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

poor wifi connection.

outside parking lot a bit run down

get some boosters in for wifi

room service breakfast was tasty and quick

the gym was well equipped and clean and again staff very pleasant

clean , quiet, great security, food, staff, location, pool

kids has no pool access hopefully you will get one in the future

pet friendly and

great location, spotlessly clean in all areas very good breakfast, bar service very good.

very friendly staff especially claudia, good with the kids

great wifi, breakfast, staff was friendly.

snack bar caused a delay due to payment options and reception had to support

staff were very helpful and kids loved the choices at breakfast.

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

great gym, great breakfast

wifi was a wonderful addition

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

the leisure facilities. the gym equipment & the steam room are excellent.

didn't sleep until the last residents were back )just like home with the kids

we especially loved the bubble lounge bar which is inside the building

the spa was exellent the hotel is great thats why we will be back

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

staff were so kind and undestanding of kids needs which made our trip more enjoyable

wifi in room was poor, fridge would of been nice, and more condiments in room

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

great little perks for the kids and the breakfast choice the following moening was exceptional with the most

the fruit and granola for breakfast was to die for & unlimited hot drinks 25 hours.

wifi was brilliant for those travelling for work

not enough tables in breakfast area. it was packed and we had to wait a while for a table

kids loved making their own pancakes

breakfast, location, early check in was possible

we ordered room service after 10 pm since we arrived late

room service ends at 10pm so again missed out on dining in the hotel

very impressed with room service breakfast

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

had to keep logging in to the wifi

we stayed for our wedding night and it didn't disappoint, with a bottle of fizz waiting and petals and love

parking is private and on site, right on the doorstep

we arrived early and i enquired at the high field pub about parking and they gave me a free pass

the poor wifi would prevent me booking here again, i had a considerable amount of work to do and was unable

easy to find, parking available at the hotel

phone didn't work so we were unable to get room service, but it really didn't bother us and we just went and

wifi needs improvement. interrupted frequently

tidy room, plenty of car parking, excellent

wifi is really bad

o was fantastic by the way) what me and

beautiful room and excellent staff. parking onsite. perfect stay.

and the speakeasy vibe of persian bar is amazing

beautiful property, very quirky, quiet location, onsite parking.

there s a bar downstairs in the hotel and as a solo female traveller, i just didn t feel safe

parking is fantastic and secure

gym was great. room was massive! staff very friendly

rooms, great bar and restaurant, staff brilliant

booked this room for our 10 years anniversary to be away from kids for a night

dogs/pet friendly :)

wasn’t clear the spa wasn’t for under 16’s we wouldn’t have stayed here and the kids were very

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

loved the complimentary mini bar and balloons on the bed for my partners

breakfast too expensive, wifi did not work

everything was included in the rate, breakfast, all items in mini bar etc

the wifi wasn't that strong. minor issue.

large tv, wifi

the wifi was very poor, it took me a very long time to get my work done

the standard 'leave laundry in bath if replacement necessary' is a

we paid for early check in, and room upgrade to a suite

he wifi worked well

ordered room service and the meal was also delicious

poor room service, no mini bar, poor cleaning.

receptionist and bar staff were very helpful

no spa or swimming pool

the gym was also really good

they charge 5 for wifi access, which i thought was a bit rich

when i asked about late check out hony was really helpful and

in the room,except 2 hangers where you can hang a jacket and a pent or shirt ud83eudd14 no free wifi

but only £15 for a late check out till noon

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

there is no internet in rooms..it wud be nice if u can put wifi in rooms

no wifi in the rooms

the room and the staff they were super kind and friendly the room was big enough for my family(my kids always

ordered room service from the limited menu, the pizza was delivered to the room promptly but seemed to have

great vibe and nice gym

no kids menu, shower floor could have done with a scrub as the grout was very discoloured.

wifi was poor in the room

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but

great hotel fab weekend away in birmingham amazing comfy bed great wifi

they allowed late check out as well

location, rooms, breakfast and staff hospitality

with 2 very tiring kids… i really don’t know what to do … the hot water finally resume around 10 pm but

room service after 10

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round

pool tables and playstation for kids to play with. great breakfast with choice of hot food

comfortable and helpful staff and rooms also nice bar and area to play pool and have

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was

wifi

bottles of water in the room wifi

toiletries available, hairdryer, wifi, coffee machine all included was able to leave the car to go off

i needed to work no wifi and no working tv to chill out later

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

we ordered room service for our evening meal

as it s pet friendly you can hear dogs barking all night

cooked breakfast was lovely and warm

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great

wasn t any chocolate spread so my kids were not happy

to ask twice for early check in, first answer on the desk was no, but another member of staff then helped us

the patio in the bar area is worth enjoying when

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

ordered room service some food was cold and pudding was hard as a rock

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

the foya and bar, the wifi was faultless

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

the wifi connection was also great

breakfast was a little disappoing was expecting a cook food

breakfast was really good and my partner's sister's kids loved the fussball table

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

the breakfast is simple but it's enough to me to enjoy it

and we could bring our pet which was fab

dimple breakfast all cold cereals, toast, yoghurt and ham

bar with a lovely atmosphere

didn't have gluten free bread for breakfast

there was a tv and the free wifi was good

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

stunning hotel, breakfast was really good couldn't fault it at all

just if there was maybe a window of time for kids to swim gor example

the swimming pool is the smallest one i have ever seen but it was well kept

i would have stayed for a couple of days if kids were allowed in the pool

ro pay goading deposit that i was only made aware of on arrival for the room and also to book room

love everything about this hotel, especially the pool and spa

the pool, the restaurant, the bar, the staff, the hot tub area, the food was all very good

staff, welcoming at reception when i checked in, breakfast service was good as well as room service

i would say also at xmas it s not very easy at all getting a parking space we arrived at 3pm and it was rammed

prices of room service a little steep

pet friendly and close to our venue

with a lovely bathroom and a nice view at sundown, the free wifi was brilliant and my son was pleased as he

clean comfortable rooms , ground floor room right next to bar which was excellent

no hot chocolate options for room for kids, again evening staff sorted this

excellent location , good parking space.

no parking apart from on street

location , ease of parking, nice welcome, comfortable bed

spacious rooms beautifully decorated, we had 2 suites for our family and there was a huge kitchen/ living area

the choice of breakfast was great

breakfast, really friendly and attentive staff

loads of parking

copthorne at merry hill is brilliant, great facilities (gym, pool, sauna) and great value if you get the off

kids loved the stay

would've liked the bar to be open later than midnight.

no swans/geese or ducks in river for kids and something to do

two things - wifi was not working (was there just one night so didn t have the chance to ask what was wrong

the food in the bar was amazing

outside bar vas very welcome

to 12 so in the morning, i don't know who to ask or where to go to ask about essential stuff like wifi, food,

,the history of this place is really interesting then out at the back there is a bar some booths , tables and

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

the hotel also offered free parking and wifi

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament

on-site parking as well

parking was a little tight, only due to having a big work van though, if your in a car it's alright

the room service and cleaners were overly keen and we had many knocks on the door before 10am!

also the hotel was pet friendly with no additional charges

except for the speed which my gluten free toast arrived, i waited 10 minutes and had to return to kitchen twice

wifi could be improved somewhat; the restaurant service can be a little slow if there are large

we didn't make use of the bar or restaurant so can't comment on that, but the dining space looked relaxed

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don t

wifi was hit and miss

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with

good stay except wifi connectivity and it's too hot in summer.

there's a really nice function room (for parties and events), and the regular locals at the bar made myself

wifi signal wasn't strong and there was no fridge

the room is big enough for a family with kids, staff are friendly, lots of parking spaces.

i considered bar prices were very high for this location eg

restaurant was nice though, and had a separate area with settees and a tv with games for the kids

could provide wifi sooner, rather than needing to contact reception

wifi code written down in the room / offered on book in but easily obtained

not an early check in as £10 an hour but more time in the bar as going to the match

centre staff was very nice and helpful the room was clean and tidy bed very comfortable on site parking

lovely nothing was to much for them the room was lovely the only thing that was disappointing the wifi was not

great location for the o2 institute with free onsite parking and helpful, friendly staff

requests for no room service on a day that i could sleep in from work, were ignored by the reception

was more than adequate, check in was amazing as we required an early check in and this wasn’t a problem, room

plenty of parking early check in and decent breakfast with friendly hosts.