staff were super friendly, food was amazing, bar was cosy and friendly.

host was amazing, bar had a buzz about it you don't normally get without being full on

the best hotel to adults ud83dudc4c

on the evening the flirts bar is really friendly

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

room service menu was expensive and there weren't many restaurants nearby.

my stay was so enjoyable that i chose to stay in, ordered room service instead of going out for food as i normally do on these kind of

and the room service was excellent, all the staff very polite and helpful i was impressed with your own

be great if there was parking, but completely understand why it is difficult in that location

this was after driving around for 10/15 mins looking for parking

butclose the hotel, nice park and pool is there

information pack in room to explain the spa facilities no room service menu, and no low calorie sweetners provided

kids swimming timing has to be same with adults thanx

the breakfast is quite basic and kids shouting and running was sometimes disturbing

one niggle, i could not connect to guest wifi , but i did manage to connect to the conference wifi which satisfied our needs

the bed was super nice ,room perfectly clean and the breakfast was good

lovely staff, bar area was clean and comfortable

accommodated our requests for 3 rooms next to each other and our request for a late check out

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

couldn’t get the full breakfast menu due to co i’d so it’s understandable price for alcohol is expensive price for

lovely,clean room. room service was quick. food was lovely. great value for money.

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff, great

wifi was slow

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

little thing was wifi, because i was there for a course and wifi was very much needed but was non existent

location was ideal for the black country museum and the peaky blinders bar was excellent

loads off parking room.an close shopping centre.

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

doors in my room shut very quick which can be dangerous for little kids, they are also very loud

plenty of parking

fab all round service and a superb pie and chips in the bar below

clean room friendly helpful staff cleaners and bar staff were great

the atmosphere in the bar and restaurant is fantastic

friendly staff, great bar & restaurant with fantastic food

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

for room service was very helpful don t know her name think she was polish

no kids tv channel

lovely quiet area, the pool was a bonus and the kids loved it in there

and bed very small bathrooms the pillows also forgot to mention very very badly stained inside room service breakfast and evening meal delicious especially the chicken burger yummy

value for money and pet friendly. had own parking too which is what i always look for.

most hotels cover room service orders whilst in transit

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long hallways

- full english but plenty of choice convenient location for the city centre free on-site parking

breakdown buffet was great and kids are free

the bar area.

check in was quick and they serve a good continental breakfast at the bar next door on weekends

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn't have been any more helpful & nicer, looked after us really well , nice continental

we were allowed early check in which wasn’t an issue for them to offer

check in was easy with liv in the bar next door

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

poor wifi

plenty of parking and good wifi connection

great staff, great breakfast

bar opened 24hrs

it would be a plus if this was complimentary especially for the price paid, there is no hotel breakfast and the thermostat in the room is a bit funny to use, it doesn’t display numbers

have been good if there were tea available, even in the tea machine in the lobby, there was no breakfast

the hotel did not have restaurant or breakfast facilities

no food / breakfast options but they do provide bottled water in the rooms.

they dont have a menu for food/breakfast

excellent breakfast great staff and comfortable beds

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

the staff were friendly and welcoming, the room comfortable and the breakfast outstanding

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

large period room with a comfortable bed, plenty of pillows and a whirl pool bath

lovely room with all needed for a great stay. bar fantastic atmosphere and lovely time.

nice bar and restaurant

wifi in room did not work

barry and the other bar staff were lovely

very friendly check in experience, the wifi code i was given didn't work, the mattress was very old and uncomfortable

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

to allow older kids in same room when searching universities as it is an expensive time

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

the gym and pool area was very clean

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

easy location, nice to have kitchen facilities

gym was rather basic but some decent equipment

the apartment was spacious, clean, and well-equipped, making it perfect for travelling with kids

good to have laundry facilities

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could be explained to guests who have already

excellent breakfast

breakfast is next door in the bar, the food was delicious and the bar again very well presented

breakfast was a lovely bonus

went for a few drinks in the evening and breakfast the next morning

amazing room and secure parking

poor wifi

bath in the room with a big tv was amazing, very comfy bed and plenty of private parking

great staff member on reception, smiley, helpful and delivered my room service.

nice beds. the wifi was really bad which was disappointing from a work perspective.

kids were in room 212 and there was a peeping sound that refused to stop

brakfast choice, thie kids loved making their own waffles with whiped cream and chocolate sauce and sprinkles

gave us a late check out, thank you

the breakfast was amazing!the room was nice and happy with the gym

good little gym, good staff

wifi was very hit and miss

the gym was not really well equipped, for me i would have liked barbells

very good breakfast. my family love the food

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot they're still talking about him and he also knows his job

hotel was very comfortable and spacious clean and friendly staff they gym and steam room was lovely the breakfast was

breakfast. bedroom was spacious and bathroom was lovely.

long queue at bar for a while.

breakfast included was lovely, the room was spacious with twin beds which were comfortable

great location, spotlessly clean in all areas very good breakfast, bar service very good.

room was very comfortable and had a gym.

bathroom light kept going off then the wall lights in the room also wifi kept going off and there was a buzzing from the light switch & also a bit noisy from people

we decided to have dinner in our room and again the bar staff were fantastic in helping us

i went with 2 kids and we could use the pool etc after 8

friendly staff, comfortable room, reasonable prices and easily accessible with free parking.

wifi is fine as was our view over the canal basin

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

very comfortable beds, great quality room service, very central location

called to enquire about room service, was to

room, breakfast, gym, friendly and helpful staff

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given monster truck stickers, chocolates and biscuits which was a lovely touch

had a small kids play area

not worry, no

staff were exceptional very helpful breakfast was great rooms spotless carparking great couldn't fault our

location, car park and late check out

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

only wifi is not that stable as expected, it gets disconnected from time to time

whole experience was excellent from reception, the gym, right through to housekeeping

the spa is a nice, relaxing area (except when there are kids in)

great free wifi

no mini bar in room. no drinking water available in spa without stepping into reception

kids friendly as they have prepared some crayons, colouring paper and some toys at the lobby

staff, clean and the option of a free late check out

nothing - maybe the bar could stay open a little later

little masks left on the bed for kids and towels made into an elephant delighted them

my kids get treated like family

there was an excellent choice for breakfast

the bed was extremely comfortable, a great night sleep and excellent room service

breakfast was great and very generous

hotel was brilliant staff where lovely breakfasts was amazing could get served at the bar till late anything you needed for the room was put in right away thanks for the great

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

kids running around late at night

very clean good location to city centre really nice staff late check out free till 1pm

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

check in a bit late at 4pm and no early check in

spa area was a little tired

lovely bar and the room was perfect

attended a concert and returned to the hotel at eleven and the room service selection was very poor

around major roadworks, keeping bags safe for us and even carrying them out to the car, and the bar staff and breakfast room staff as well

lovely boutique hotel with a chilled spa in the basement.

thought you could of added hot snack like chicken wings and more of selection alcohol to room service

they then mentioned we could get a drink on room service

balcony was unreal with the view and everything and everyone was so freindly and even got room service

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

everything was included in the rate, breakfast, all items in mini bar etc

the restaurant and bar downstairs is so convenient

everything about it & the bar staff being so amazing!

tea/coffee making)

fabulous breakfast and good gym space

appreciated the early check in and key drop off for check out

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

good if small gym

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

location and bar area and breakfast and comfortable bed great hotel!

room, excellent breakfast, and kind staff who went out of their way to honour requests

when i asked about late check out hony was really helpful and

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

but only £15 for a late check out till noon

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

room service breakfast was delicious, but wasn t as i d ordered

was fantastic, we had a little trouble with room service, the computer system went down but they soon sorted it out

perfect situated in the centre of birmingham good working wifi , with also airco in the room

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

the wifi was very poor, it took me a very long time to get my work done

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean either, staff were

plus the wifi helps a lot in case one has a poor network

there's a bar in reception but we didn't use it

hotel has nice decor, 24hr bar, gym and

lovely hotel had a lovely breakfast

no room service, no cleaning,

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

no remote for tv, had to ask, menu for room service, but no phone to

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

who checked us in and out was extremely happy and more than happy to help and martin the bar tender was amazing at making cocktails and even made us some that weren't on the

gym was well equipped but we do enjoy a very good gym

the staff were always helpful, from the front office helping with my things to the room service keeping everything tidy

time the hotel gym was under construction

room service for a fan and extra sheet was very fast.

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

there is a lack of basic facilities such as printer room and laundry

the room service food was horrible but the issue was resolved very quickly

good size, clean room. excellent breakfast with very friendly helpful staff.

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental breakfast is

breakfast food didn't include many eggs/meat/protein sources

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

breakfast was fine i had trouble sleeping and went out for a cuppa and your night security really

i ordered room service and they delivered the dessert at the same time as the main meal

no air conditioning, or room service etc

wifi within room goes slower!

i did not use the restaurant or bar so can't comment on those but i was offered the option when i booked in

access to university gym and pool, walking distance to restaurants, bars and shopping

they also let us have a late check out at 5pm the day of leaving also only £10

the staff were incredibly helpful and welcoming, lovely bar area and breakfast.

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

buffet breakfast was exceptional

late bar

i didn't get up early enough for breakfast, but the pub is wonderful

dimple breakfast all cold cereals, toast, yoghurt and ham

lovely bar

the water pressure in the shower was amazing. it was warm and cozy. the bar was very nice too

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

dined in the bar twice and food was delicious

no bath parking

the bar facilities are superb, the meals are delicious and very good value

location was great, and there was plenty of parking spaces available

lovely clean hotel with ev charging

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

rude in their approach to when we brought food back to hotel as food menu didn t cater for kids

breakfast bar was delicious and plentiful

to ask twice for early check in, first answer on the desk was no, but another member of staff then helped us with

the kids specifically said they dont like us here and that was painful to hear

very modern with nice bar area and separate dining facility

social aspects, the large open spaces for congregating on the ground floor in the bar and in the restaurant

staff friendly and helpful restaurant excellent for evening meals pretty good gym

there had been a function, so breakfast was really busy and had to sit in the bar area

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

i love the bar also, they didn’t charge for the tea or coffee because we were staying

the girls at the bar and reception were nice, decent and friendly

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

early check in on christmas day fulfilled so i was able to return for the night later and get

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

the bar / restaurant area was nice and the food was definitely a bonus!

have a lift, lots of stairs very awkward to take luggage especially if your with the kids

the pool and jaccuzzi was cold

cleanliness ,lovely grounds and no hassle parking.

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in food to our room as we didn't fancy

have a lift, lots of stairs very awkward to take luggage especially if your with the kids

noisy with a room above the bar but worth it

lots of space to sit in different areas near the bar & outside

the food in the bar was amazing

the bar was lovely especially the outside seating which was spacious

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

the customers in the bar were very welcoming

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

we managed to get an early check in which was fab and a parking space which made things very easy

huge bathrooms to boot which is great when bathing kids

i was afforded an early check in for which i was extreemly grateful

we were asked for early check in payments!!! first time i heard of this. no breakfast available

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

an early check in time of 2pm was very handy, and self check out just as convenient

no hot chocolate options for room for kids, again evening staff sorted this

ideally would have preferred one room as we have small kids

they have their own bar with reasonable prices

staff very friendly. breakfast was excellent. and hotel was very quiet

friendly staff, relaxed atmosphere, dog friendly and breakfast excellent

the breakfast was lovely and delicious however we expected buffet style like other hotels.

bar and lovely garden

very friendly staff, a comfortable room and a delicious breakfast. i couldn't ask for more.

room was spotless, staff friendly and breakfast was good quality

the breakfast was stunning,