size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

great bar area with a lovely atmosphere and decent food

to add to this, the coffee machine in the bar was broken, but i survived

good food nice rooms friendly bar staff the big lad chris is very good

the bar is nice, the breakfast was good

nice bar eating area breakfast delicious

purely personal but the bar had no pumped beer. plenty of lager and one pressurised keg bitter.

breakfast is one of the best i have ever had

i don't have any bad comments - apart from maybe the bar being open later!

nice bar eating area breakfast delicious

historic , unique , great room , loved bifold doors great breakfast and guinness

lovely host and yummy breakfast with lots of choices

the wifi works well in all areas

we ordered room service and both got the lamb, the best meal we have ever had

breakfast was lovely, cooked fresh and red hot

the leisure facilities and the evening meal options and breakfast

the swimming pool, sauna and steam room are available till 9

we all enjoyed the pool and sauna / spa area

very friendly and made fuss of the kids

there was a spa, gym and pool available for useand the location was just off a main route but far enough to have no

poor wifi and disorganised check in

spa treatments on site, very relaxing massage

wifi in the lodge dropped off and i lost five emails that had been drafted

didn't know at the time of booking the had a spa or i'd have had a massage, great parking, could see bike from window and was relaxed from start

room service very good

also, the laundry was clean and fresh

here often lovely hotel good parking, pool and gym are good

beautiful hotel and spa facilities, was a lovely start to our holiday

there was nothing open much when we arrived no kids menus for food either

double room it was lovely we went half board and the meal was amazing also nice breakfast spa was

although not a kid orientated hotel the kids had a great time and we will most certainly be back again and again when visiting our family

nice clean and spacious room- lovely relaxing bar and restaurant area

food in bar reasonably priced

staff very welcoming and accommodated a request for a late check out

good value for money we especially liked the ev charging and the building was lovely

lovely bar downstairs does very good and affordable

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

location for work, very close to a1 and plenty of parking

room service was very good and the room was clean and comfortable

we booked room only - it was good & quiet. plenty of parking.

good food, bar and breakfast area within the hotel

nice public bar area and good selection of drinks

we enjoyed a full cooked breakfast in the morning before resuming our journey up the coast

we ate dinner and breakfast and both were fantastic

lovely staff, cosy pub and nicely fitted out. breakfast hot and freshly cooked.

breakfast was amazing and all freshly cooked

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches (+)breakfast was very good,friendly staff (+) great breakfast (+)breakfast was nice...good choice. (+)loved everything about this place from the receptionists, the breakfast staff etc , etc (+)bed was so comfy and breakfast was so tasty and fresh. location views were also lovely. (+)hotel, very clean and comfortable, food was delicious, both breakfast and evening meals (+)breakfast sea view (+)staff friendly free breakfast was lovely (-)was told breakfast finished at 9 30. went at 9 to be told just finishing so had toast.

staff in the restaurant and bar are super-efficient and friendly

relaxed atmosphere in a spacious bar area

cent) wifi, good food and extremely friendly and

night in the bar and had friends visiting so couldn't talk very easily to them

we had a parking space but it is first come first served which was great

no room service for food and drinks is there only down fall. would make loads off room service.

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

parking was a little difficult an the top floor was a little too warm

there is no room service which is a big down for my preferences

coffee machine in bar not working.

nice location lovely staff nice bar and food

the drunken man in the bar very abusive the member of staf male sorted it straight out

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

paid for an early check in as we arrived on an early flight

loads of free parking around, too

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

the location was ideal, the breakfast was excellent, wifi was easy to connect to

free parking

the hotel was right on the seafront and the free parking was very useful

the bed was screwed together didn't feel that safe to sleep on the wifi was very poor

code that didn t work for wifi when reported told there was a problem and we should have been given the staff code

room was nice enough and had a good bar showing sports and restaurant

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not work in room

has arses flashed at me and 2 young kids

the room arrangements, i was able to stay with my kids in thesame room on different beds.

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

very impressed with the breakfast and service, the staff were very friendly and courteous

only one fast ev charger, which i struggled to get on as always in use

good breakfast ate in fratellis restaurant one night which was surprisingly good helpful having ev charger on site although not cheap to use given also a 10 parking

doesn t have the luxury feel room service food not great although breakfast was

were very comfortable room very clean good wifi excellent service at breakfast staff very friendly would stay there again

microwave or bar fridge in room

hospitality, good deals on drinks in bar 2-4-1 on some drinks

the bar was great with lovely bar staff

good value , clean comfortable. nice bar downstairs doing good food.

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

room service was excellent!

bar wonderful, we didnt have breakfast

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

the bar was a lovely place to sit and it had outside space which would have been great if we d had

bar was nice and quiet, amazing restaurant with excellent food and staff

the hostel has a free laundry service with washing machine and dryer

excellent location, nicely refurbished and bar on site

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

very good transportation nearby free laundry

laundry , storage everything available, breakfast at cheaper price, if not included

spa closed too early.

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

room w was only an over head waterfall with no other shower head option which is not suitable for kids

beautiful hotel quality food .leasure spa , beautiful

the hotel's bar is very cool, and the rest of newcastle's nightlife is within just a few minutes' walk

room, view, facilities, wifi.

great helpful staff lovely clean rooms fantastic wifi would stay again

hotel bar very expensive but they usually are at all hotels

we even got free late check out which was very much appreciated

the wifi in he hotel was very poor

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

kitchen to be more tidy

i didn't use the washing/drying or kitchen

a little bit on the gym and bathroom sliding door privacy.

charging for early check in

love the sandman , and the sharks bar

wifi in our room

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

lovely bar and breakfast area

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

early check in & late check out. window opened much appreciated.

the customer service was very friendly and bar was well furnished, good value for money

early check in/ luggage storage

check in at 2 pm and 10 pound per hour for late check out

very very helpful staff. room service food exceptional.

room service was limited and over priced

the bed was so comfortable. breakfast was tasty and the spa was luxurious

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms, which we didn't get and we had a 4 hour wait for the

provisions inconvenient having to go down to reception on ground floor to collect key to use gym to n first floor better to just leave it open as only guests can access lift anyway to get to

amazing room service presentation and lovely dinner

very friendly staff, spacious rooms and great location for town. nice gym also.

butler robot was brilliant for room service

got an early check in by chance

couldn t access the wifi as it was unsecured.

gym very small but okay to get it chucked in for free with your

value for money and quick and good room service for food

location, clean, modern hotel with bar and restaurant

nice hotel, staff all friendly and helpful, breakfast was very nice and good choice

luckily, i'm not too sensitive with noise but my kids took a long time to go to sleep due to noise and hot rooms

the small fee for the leisure facilities was more than worth it, the kids loved the pool

pool and jacuzzi

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the hotel, style throughout hotel

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 12pm check

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they have a great gym for workouts

breakfast and gym were both on the second floor

it was an excellent location and had a gym which i was not expecting and was free to use

early check in, late check out. clean room and friendly attentive staff.

hudson restaurant offered room service, which was friendly, quick, and tasty

we didn't have the food, but there is an option for 24 hour room service of basic meals

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room service

central location. friendly staff. availability of a gym. well equipped apartment

efficent, easy room service and spacious, clean rooms

the location, the room, the attention to detail, the room service

fitness room is modern and thoughtfully designed - better than most hotel gyms

the hotel clearly has wifi but

also the free wifi is really straightforward to connect to, and it's fast

early to our early check in just on the off chance we could get in

facilitated early check in prior to graduation ceremony which we were very grateful for thank

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out added on

the beds are comfy and kids are happy

excellent staff lovely breakfast

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

i never found the gym ...does it exist

surprisingly the wifi was poor not enough strength to download a newspaper

good wifi

breakfast was a good as any

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

i didn’t want to call reception and ask for someone to sort it as it was late and i needed to sleep

will definitely come back again enjoy the sauna, jacuzzi and gym during the day

very friendly staff clean room with a lot of space. fabulous breakfast

have good time with 2 kids, room is big enough for kids to run

great value and excellent room and breakfast

quiet and no kids running around got a room with window that opens

value for money lovely and clean comfortable room late check out

clean, comfortable, secure. complimentary biscuits. late check out.

breakfast was good

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

nice bar with a pool table downstairs

bed was ok to sleep and they allowed early check in and later check out

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

lovely stay lovely bar lovely people, really nice for a nice little get away!

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

reception staff always friendly and helpful , great facilties in hotel. parking close to hotel.

however the pool was nice and it was an added bonus to staying

value for money including the use of gym, swimming pool, sauna, and steam room

as we walked through the doors we felt as home with warm welcome the room was amazing so was the pool and food we didn't want

being able to use the spa facilities really made it a great

freindly staff great location and great pool/gym

ordered breakfast in the room whilst hubby went to gym

the late check out was great, the bed was really comfy and the breakfast was amazing.

pool, steam room and saunas are good as is the gym

pool, spa & location