signal for tv and wifi was extremely poor

pet friendly but charged and extra 30 on arrival for having a pet

parking directly outside

in site free parking

price of my pet dog was added to price of accommodation on arrival

wifi was a bit slow, so i was forced to use my mobile data, but that is not much of an issue

friendly staff early check in at no additional cost free parking free wifi complimentary shampoo & conditioner

friendly. great wifi. relaxed atmosphere.. good decor. modern facilities. comfortable bed

the wifi was free and worked quite adequately

friendly staff early check in at no additional cost free parking free wifi complimentary shampoo & conditioner

andrew was amazing and the late check out really helped us to plan our day

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

the metropolitan i stayed in last night was fantastic, clean, spacious rooms, wifi, parking.

wifi in and out needs better connection

wifi was strong and fast

many dogs our room had a smelly odour and we had requested non pet room so had to change rooms cleaning of rooms

smell of dogs in room (should have realised its pet friendly) proximity of room to noisy metro line

incredible wifi speeds

no bath in the room and trouble with wifi

friendly staff, great location, excellent facilities, delicious food and pet friendly.

rooms large and clean breakfast great

great view and parking plentiful

great food at breakfast and in the dining room

wifi for card payment a bit temperamental, but i am being a bit picky on this to be honest as all

breakfast options you can t fault what you get which is included in the price

big free parking

we got room service breakfast was cold

location, friendly bar and restaurant staff.

located on sea front with walkway to fair not near enough to hear it park opposite fair with boats and a

203 is above kitchen extractor fan and smells greasy when opening window to watch the waves crash

pet friendly too so happy doggie

parking was no issue and free

i had the top room and was unable to access any wifi

it was helpful that there is a free parking just next to the hotel

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful

excellent wifi reception

parking arrangement not good

the wifi worked in reception and ground floor, it did not in my room

location , plenty parking right on sea front , excellent friendly and efficient staff and fab

had to go to bar area to order/eat food no menus in room for room service

was my second stay here, the things i like include the location, easy to get too, parking is simple

free wifi signal was very weak in the room but ok in the hall downstairs

poor wifi, the connection would break quite consistently 4

great wifi

or coffee making facility, you could get one tv channel for a very short time and the internet wifi signal was

as with all of britian the parking spaces could have been wider

to add to this, the coffee machine in the bar was broken, but i survived

good parking facilities

hot and powerful shower, ample parking, great dining facilities, gorgeous views

wifi is a bit weak

food at restaurant was first class and bar had live music and friendly locals

secure free parking

the bar was great with lovely bar staff

effective with parking included

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

great with the kids

i manage a golf club,i'm well aware of what it costs to run such an operation and i always tell my staff to be

clean and decent sized room. staff friendly and welcoming and the hotel was very pet friendly.

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

noisy kids next door...

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

wifi was free

excellent location - great bar next door - friendly helpful staff

limited room service.

difficult to find the wifi code once i was in the room, hidden on page 6 of the information under internet

clean towels were only provided on the second day after we met the housekeeper and requested room service

this is bit difficult with kids

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd

while they say there maybe somd noise from the bar below, the room was quite quiet, even with the windows open

gave us a room far away from everyone else because we had kids which was good.

it was also handy to have an ev charger

breakfast was very nice

amazing room, spacious parking

spacious family room, gorgeous cosy beds, superb breakfast, lovely staff

our stay was good,we enjoyed our room service.

it has a nice gym, swimming pool, and bar.

liked the facilities such as gym/pool and bar/restaurant area

clean, modern room and free access to the gym.

bed very clean and modern room and bathroom modern looking hotel excellent small gym facility other leisure

although no towels available in the spa area you, you need to bring them from your room

good breakfast, comfy bed. ev charging

gary, the bar manager went out of his way to help

location good breakfast pleasant staff

i also appreciated having the late check out option for free by being a member

very impressed with the breakfast and service, the staff were very friendly and courteous

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

parking. comfortable bed. very clean. excellent decor

taking kids out until after 11 at night

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

bar was nice and quiet, amazing restaurant with excellent food and staff

good wifi throughout

the courtyard for pre dinner drinks and bar are was very comfy

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

the only issue we had was the wifi was buffering when watching poldark on the telly

breakfast was lovely, cooked fresh and red hot

it was our wedding night and they put rose petals on the bed and a free bottle of champagne

parking is free in a well maintained public car park at the rear

the decor and the location. love that it is pet friendly

were not very helpful, room was freezing, bed was very uncomfortable, no late check out

going to order room service, rand restaurant

room service provided blow heater

dirt laundry piled up on floor next lifts on arrival and leaving

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite

the room service choices. especially for kids.

and it was absolutely beautiful she even cried when she seen the hotel & the room & the rose petals on the bed

amazing decor, super friendly restaurant and bar staff

staff were lovely and friendly especially the bar staff they went above and beyond to help

gym was indeed very small, good having the facility but some equipment wasn't working so didn't get

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned

10 charge for bringing a pet, staff condescending, even though said pet friendly when booked, no parking spaces

pet charge isn t mentioned on booking

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

location, clean, modern hotel with bar and restaurant

a perfect location, very walkable to the shopping centre and the bars and restaurants

cheap, great wifi, like minded guests, just an awesome place for the money

staff were helpful and friendly and having a laundry room helped with 3 young children

free laundry

the wifi is slow

the bed was so comfortable. breakfast was tasty and the spa was luxurious

was in town for a conference so did not take in breakfast, room service meal options were limited but good

slight disappointment was that the spa wasn't open during our stay

check in at 2 pm and 10 pound per hour for late check out

the hotel offers room service, the room was very nice, the bed was comfortable

that you have to pay extra for wifi

it s got the most important amenities like wifi, blow dryer and warm shower

value for money, 24 hour desk, not noisy, helpful staff at desk, free wifi

having to pay for wifi

wifi was down but that was no one s fault!

it had a good central location, rooms and public areas were spotless and it was pet friendly

late check out at 12 is very helpful after a hen do

the charge for having a pet should be stated in the booking

hotel very friendly and helpful staff room very clean and comfortable room excellent wifi just made our trip

lovely bar and breakfast area

room service didn t change the bed sheets the 3 nights we stayed

excellent breakfast, very helpful and pleasant staff

early check in fee - 40 gym - small accidentally double charged - sorted out but inconvenient

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

didn't try the restaurant/bar or the gym so cant comment on those but the hotel was lovely as were the staff

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

kitchen to be more tidy

staff were lovely, great location, lovely breakfast and great late check out time

no early check in available

restaurant menu is simple but tasty, room service is a nice touch after a long day

the room was really spacious with its own kitchen and living area

just didn t feel comfortable when we got there there was fake eyelashes on the floor and rose petals still on

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in

i also managed to make use of the gym which is small but fab

pets welcome with open arms :) right next to river tyne with lovely views

didn't have brilliant success with the wifi

the room, very clean, the staff. particularly the staff at bar and restaurant.

took payment of the card not a harge so now have to wait 2 weeks for money to feed the kids

the small fee for the leisure facilities was more than worth it, the kids loved the pool

a problem with the hotel but kids running up and down in a room above me untill 10pm and started again at 6am

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an

nice bar too

excellent location and late check out

breakfast - fresh waffles machines made the kids delighted

the bar prices are excessive.

had trouble trying to contact the hotel to request and earlier check in and late check out until the morning of

all good i never used the wifi . good breakfast , very polite staff excellent all round

location. as a family i like the bunk beds for the kids. restaurant and bar is very good.

pet friendly

a fridge in the room and room service would be good

tea/coffee hair dryer and free parking was an added bonus

not much parking

were able to leave our bags there and on return after asking if we could go and freshen up in the gym, we were

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

gym & breakfast

front desk staff very friendly and gave us early check in. room was very clean.

central location. friendly staff. availability of a gym. well equipped apartment

20percent off dinner was very nice and breakfast was fresh and tasty

free wifi

:) was tempted by room service but i already had dessert that day

could not get wifi in room?

customer service, from reception to bar to breakfast staff

lovely room and offered upgrade and early check in

nice warm pool and kids can access the pool all day so my daughter loved it

the wifi was poor despite being advertised as high speed. it struggled to stream video.

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool

love the spa and wellness centre brilliant location

nowhere to wash clothes. no public laundry.

so not really a family room if kids are a bit older

and modern with good facilities, shower and wifi excellent, room had air con which was great as it was hot

staff helpful with early check in and late check out as we are ihg members

the beds are comfy and kids are happy

travelled with a pet which we mentioned after booking as it didn't give the option at the time of

was nothing we didn't like, kids love staying there, breakfast was lovely and the place was lovely and clean,

the spa facilities are excellent, bar lovely and cosy with a good selection, the staff were very

swimming facilities were fab for the kids, really friendly and helpful staff

welcome and dog friendly room was lovely staff in the swimming pool area amazing and so helpful bar area clean

location central to all seaburn amenities and free spacious parking

to be done about it but car parking was a squeeze

everything from checking in to the wifi signal is perfect we have stayed her a few times over the years

free wifi included

wifi dropped after midnight

the wifi was absolute rubbish!

the wifi was problematic at first, but it got fixed quickly after contacting support

early check in

wifi not secure. no menus in the room.

room service food overpriced ordered a pizza 10

breakfast was really good room was spotless and

room very good bar staff good when it arrived food (noodles) tasty thanks on first night kitchen service better

mostly the staffs attitude, amazing with the kids and really made it worth while

room service left over trays and items from night time orders were still outside room doors (in

was a delay with room service one night but it was quickly resolved and the staff were

shared toilet/bathroom facilities as we had kids

clean , toilets clean , use of a kitchen and warm room (heater if needed) tv good (smart tv), parking provided

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where

it was all it needed to be. comfortable bed, free wifi and cooking facilities.

noisy guests letting their kids run around the corridors till 1am.

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt

and 1 small apple as well as kids apple juice

wifi was a bit flaky, fairly often wouldn't connect or would drop out

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in

wifi was free and staff was available 24/7 to assist and help if you need anything

good wifi and hot chocolate is amazing

nice hotel, the room was well furnished, budget hotel, comfortable, clean, nice shower and good wifi connection

wifi signal and tv channels signal poor. no complaints otherwise.

friendly staff, comfy beds, free wifi

over the door so it was quite light while i was sleeping and took a while to drift off, and the wifi didn't seem

push/pull bar or handle on the inside bathroom door would be ideal, as with the condensation and steam from

very clean good facilities friendly and helpful staff. free parking

opening the window helped some but then the exhaust from the kitchen air vent from the chinese restaurant next

private off street parking gave us peace of mind

be ideal if the restaurant next door was able to offer a separate continental breakfast rate

room was a good size and value for money - appreciated the free wifi which had a strong

and welcoming , room was clean, also cleaned every morning we stayed and loved the complimentary breakfast packs

the breakfast

free wifi

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a

tv didn't work, flaky wifi. no in room heating contold

wifi in bedroom not working which was disappointing

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great

no bar yet not for familys but clearly states that.

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money

good location for our event at exhibition park. good bar area. just what we needed and clean.

was so delicious!!!the breakfast

didn't work for room service so i went to the bar to order and still got charged

room peaceful stay as requested very clean and modern easy parking nice staff relaxed buffet breakfast good

used the gym and facilities everyday of the trip

it is occasionally difficult to find a parking space when it's busy

location overlooking roker beach, easy to get to with good parking facilities

a large carpark to the front and rear of the hotel which made parking easy

there is plenty of free parking, just register your car while booking in

great bar on site. stunning views. quirky decor.

hotel the bar perfect the rooms clean comfortable perfect location the beach just over the road the best

wifi in lobby

clean, friendly staff and good location. nice and spacious rooms, good bar and nice facilities.

we had a fantastic stay including early check in

the room the bar the restaurant were all very good

staff were very welcoming, they gave us complimentary flower petals and water as it was me and my fiance

free parking

breakfast was great, staff friendly parking available bed room was spacious and so was bathroom very bright

a clean, quiet room, free wifi and tv, tea and coffee, a nice ensuite and a cooked breakfast all for a very

there was no wifi connection in the room

the free parking is a huge plus

they have free guest wifi

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the parking was free

parking was available and for free

is fabulous, the building, staff, cleaning, and wifi

friendly welcome, easy parking

quiet clean and safe. good parking.

parking behind

parking available comfortable bed good breakfast friendly staff excellent price

wifi was shocking cleanliness was poor