also, the laundry was clean and fresh

food in bar reasonably priced

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

everything, location, staff, beautiful bar area 10 out of 10 from me.

staff very welcoming and accommodated a request for a late check out

all areas around hotel bar restaurant clean

good wifi, very clean and comfortable, great sea view

only small niggle was that the wifi only worked for a few minutes over the two days

bar prices were very reasonable

the food was cold in the restaurant we ordered room service breakfast but the time we ticked on the card wasn't available even though it didn't

the location next to the lovely beaches. excellent breakfast good room service

the newly refurbished bar was not open which was disappointing

wifi reception not great in the room furthest from the reception

how empty the bar was its amazing in there

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

location , plenty parking right on sea front , excellent friendly and efficient staff and fab

early check in as most places won't let you in until after 16:00

they also offer a laundry service

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

i had the top room and was unable to access any wifi

location and free parking was very good

rooms large and clean breakfast great

nice bar eating area breakfast delicious

great location lovely food. great service. lovely sea view. great breakfast.

breakfast is one of the best i have ever had

nice bar eating area breakfast delicious

food at restaurant was first class and bar had live music and friendly locals

the bar was great with lovely bar staff

hospitality, good deals on drinks in bar 2-4-1 on some drinks

good value , clean comfortable. nice bar downstairs doing good food.

bar opened late and easy to drive to

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

great bar area with a lovely atmosphere and decent food

the bar is nice, the breakfast was good

the bar area is comfy and modern

to add to this, the coffee machine in the bar was broken, but i survived

plenty of car parking

new equipment in the gym is excellent.

clean, modern room and free access to the gym.

i can t comment on the gym as we didn t use it

loved this hotel spa was great staff very friendly

my kids loved the room, and the hot pool

had a meal in the bar as restaurant was closed and the service was a bit on slow side

food served in the bar on a sunday evening which is very good

although not a kid orientated hotel the kids had a great time and we will most certainly be back again and again when visiting our family

was surfacely clean :- beds were spotless, bathrooms spotless, reception , bar and spa spotless

great wifi

there is no room service which is a big down for my preferences

room was too hot and there did not appear to be any staff at the desk nor availability for room

lovely staff and big rooms. fab bar next door with a nice vibe

i wasn t too bothered by the noise of the bar but i ll sleep through

location for work, very close to a1 and plenty of parking

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

room service was very good and the room was clean and comfortable

plenty of parking space at the hotel

as golfers could not have been better,two courses in walking distance.

room service was brilliant and staff friendly and helpful

good choice for breakfast

i also appreciated having the late check out option for free by being a member

not allow a late check out and never has

breakfast was nice plenty to choose from

the courtyard for pre dinner drinks and bar are was very comfy

very weak wifi

availability of gluten free and vegetarian options on late room service menu.

the bar was a lovely place to sit and it had outside space which would have been great if we d had

drinks i have bar expensive but to be expected.

fact that the bar shut at 11pm

good value for money, close to city center, nice restaurant and bar around.

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

wifi good signal close enough to walk from gateshead metro or newcastle train station

when i arrived but they made every effort to help me and arrange an evening meal even though room service wasn t available at the time

staff excellent the food at the bar was spot on

fair sized room and quick room service

breakfast had everything you could want, staff also friendly in the restaurant and worked very hard

room itself was very comfortable, breakfast good however the best of all was hayley a member of staff on reception who was so

children loved the pool, and like that it was open to children until 8pm

wifi, i had to take laptop to reception for them to sign me in on a different wifi

location. as a family i like the bunk beds for the kids. restaurant and bar is very good.

free parking free netflix breakfast was delicious everything was just easy and relaxing

if they did room service, this place would be fantastic, but at the moment, they don t.

also no phone in room to order room service but was a

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

value for money and quick and good room service for food

the wifi worked wel

couldn t access the wifi as it was unsecured.

had problems connecting to the wifi.

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

no noise, incredible facilities, spa and bar staff were wonderful

staff were lovely and friendly especially the bar staff they went above and beyond to help

we loved the decor of the whole hotel. stylish rooms and relaxing bar area.

room w was only an over head waterfall with no other shower head option which is not suitable for kids

excellent location, nicely refurbished and bar on site

staff were helpful and friendly and having a laundry room helped with 3 young children

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

very good transportation nearby free laundry

laundry , storage everything available, breakfast at cheaper price, if not included

breakfast was brilliant, plenty of choice. kids loved being so close to beach and amusements.

had a bar meal which was quite poor, very small portions and not very hot

no room service available

huge rooms , great wifi, stunning views

and free parking

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

the decor is so lovely and the bar has really good vibes

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but i knew this before booking as had contacted the hotel directly

oven out of use for room service so couldn't order a post gig toasted sandwich

room service was limited and over priced

wifi was really slow to use.

ambience and was lucky to get an early check in

room was very clean with a really nice bar area to relax

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

late check out at 12 is very helpful after a hen do

due to a heavy night on the tiles a late check out was no problem for the staff

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for my sisters birthday and she was treated to a

gym is a bit snug

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

tried room service that was quick and good food from the downstairs restaurant

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

we booked the townhouse room which was perfect for a family of 4, our kids ages 9 & 7

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

ey are small), staff went in with an empty laundry trolley and told me i could take the stairs or wait for it to come back up

room service menu extensive and excellent value

all the food was great, room service was excellent

were very happy to receive a much larger room than expected, the most comfortable bed ever, free wifi and an absolutely fabulous bathroom with exceptional bath and shower

even the police were called after young kids had checked into the hotel with the boys parents unaware

the room was in a great location and very comfortable and clean. breakfast was lovely

bar menu limited, would have liked more choices

helpful reception staff good breakfast selection clean, quiet room for good night’s

service, after travelling all day we just wanted to shower & put on pjs but had to order from bar

they had same day laundry service

young kids couldn’t manage the numbers and no one in management position to oversee

early check in was available 4 hours prior to check in time

where fab way kitchen best hotel iv ever stayed in was fantastic reception where very helpful and

no bar due to refurb

loved my room with kitchen facilities and the size of the bed was fantastic

room service for meals was very good and the food great

breakfast was room service due to covid but was on time and very nice

the breakfast was superb, i highly recommend the continental platter

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

the bar area was lovely for an evening drink/ meal

excellent location, restaurant was modern with open plan kitchen. very clean throughout.

both bedrooms ensuite, relaxing lounge nice kitchen

foods been great, cocktails on the evening were great, the hotel room was pristine with a mini bar too

wifi would not connect

location was brilliant , staff were excellent with early check in and parking .

lounge bar didn't last long enough

breakfast was sooo good, so much choice

early check in was a bonus

we also travelled with two kids ages 6 and 8 and they also loved this hotel

lovely room and offered upgrade and early check in

lovely host and yummy breakfast with lots of choices

fantastic ,people were really lovely couldn t do enough for us everything was fab, location and parking really great lovely garden for sitting out too will def recommend to friends and

the property, the welcome, the staff, the room, the bed, the breakfast, easy parking it was just really good

*upon arrival we weren't told about breakfast time, or wifi connection, then couldn't connect because we had been given the wrong password

we had an excellent meal in the evening and a great breakfast

very good breakfasts plenty thing's for adults and for kids

location of the is perfect for families with kids specially who are planning to visit discovery museum or life science museum and commuting by

excellent breakfast

early check in for ihg members. room was spotless. check-in was fast and very helpful.

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

wifi hit and miss in some areas

couldn't get wifi in the room.

great bed. decor excellent. lots of parking. great setting overlooking the seafront.

thing i can think of was the wifi was terrible

wifi doesn t work in bedroom at all

didn't work for room service so i went to the bar to order and still got charged

one we were overcharged for room service and second had booked a meal for sun night and inquired if possible if could have

very comfortable room, good wifi, and plenty of parking, and enjoyed the breakfast

was so delicious!!!the breakfast

the spa is so nice

with lots of school kids/youth near the park etc

and 1 small apple as well as kids apple juice

the bed was comfy room was clean staff very friendly good late check out

quiet and no kids running around got a room with window that opens

the grab and go breakfast was handy too

early to our early check in just on the off chance we could get in

kids even commented

my kids are disgusted

shared toilet/bathroom facilities as we had kids

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

there’s a bar downstairs where you can relax on an evening

went into the bar and everyone was friendly

bed was ok to sleep and they allowed early check in and later check out

nice bar with a pool table downstairs

lovely stay lovely bar lovely people, really nice for a nice little get away!

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in