breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

although no towels available in the spa area you, you need to bring them from your room

good wifi

hotel nice and clean comfortable beds good wifi lovely bathroom great gym sauna steam room swimming pool sky

good parking

its a convinient location, but not a nice one next to a run down and shut down pub and opposite a gym

really nice staff, comfortable room, fab shower! quiet, good parking and wifi

no wifi for a couple of days and fire alarm going off a couple of times.

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

lovely clean rooms .. polite staff … lovely breakfast

effective with parking included

the water pressure was so pathetic in the shower. the wifi kept losing signal

unable to open so got very hot & suffie in the room so had no real sleep drew to this & got no wifi in my room

food at restaurant was first class and bar had live music and friendly locals

driving in city centre is a nightmare so base yourself in longship (free parking) and take the cheap metro in

or coffee making facility, you could get one tv channel for a very short time and the internet wifi signal was

poor wifi, the connection would break quite consistently 4

wifi weak.

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

good wifi

great location air con wifi nice reception staff. comfy bed

no music in the gym

the room the bar the restaurant were all very good

the guest laundry seemed to be getting used for staff/hotel use, which wasn t too much of a pain as we had

staff were amazingly helpful and facilitated an early check in; knowing the rugby world cup match was on

the sea view and bar downstairs

only thing would be room service an maybe later drinks for residents

in the evening the bar was lively and well stocked with plenty of seats inside and out

location. as a family i like the bunk beds for the kids. restaurant and bar is very good.

room service would have been nice, would have preferred to have had dinner on my terrace rather

wifi dropped after midnight

golf room was very comfortable with a lovely shower room

clean hotel, with parking, short walk from the metro to go into newcastle as we was watching the rugby, the

not a massive problem but there was no wifi connection in the extension(could not use ipad but used

good parking

a bonus also, i loved using the pool, jacuzzi sauna ect, the food was delicious, drinks in the bar were reasonably

is great with great beach walks and a spa gym swimming pool jacuzzi steam room and sauna

all staff where so friendly and our room was beautiful big comfy bed, room service was delicious and the spa

breakfast was brilliant, plenty of choice. kids loved being so close to beach and amusements.

the staff were incredible when i explained my situation (as i had to ask for an extra day of parking)

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

staff, great menu options for room service nd really good food, bed was very comfortable, room and bathroom was

was fantastic, wasn't expecting a suite, but the spa bath and 55 inch tv was a great surprise, would definitely

upon arrival was very friendly, facilities were excellent, staff member young guy on reception in spa /pool didn

breakfast was in a spacious dining area (with access to an outside seating area) that was again -

food and room service was fabulous!

me & the kids cried

wifi was a bit problematic but i was told it was an issue that day, rather than an ongoing problem

great bar on site. stunning views. quirky decor.

liked that there was a good bar on site that served meals

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

with my little dog a plus for me for welcoming dogs i would not stay anywhere not taking pets however the hotel

location and free parking was very good

breakfast hospitality fantastic was by far the best pet friendly guest house we have ever stayed in thank you

i had the top room and was unable to access any wifi

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

great location, great staff, bar great, breakfast superb

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not

room was nice enough and had a good bar showing sports and restaurant

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

parking position of hotel. the room was amazing.

bed was so comfy and breakfast was so tasty and fresh. location views were also lovely.

it was so nice in the entrance and in the rooms, the restaurant and bar was lovely too.

and it was impossible to fall asleep with 2 kids before the party was over

i suspect that having to serve a large coach party led to an overstretched kitchen

there s parking within steps of the hotel which is a bonus

wifi requires repeatedly completing a login form for every device you use, in order to harvest your

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got

this is apparently pet friendly, but has a 20 charge for a dog on arrival

parking wasn't great, not enough spaces

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

was superb, nice to have a bar downstairs and food was great

room a bit dated and wifi hit and miss

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

food was amazing would definitely recommend the women were absolutely amazing with our 3 young kids

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

drinks i have bar expensive but to be expected.

offered different restaurant however we travelled most of the day, just had room service

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

good wifi throughout

the food is lovely and the bar area has a good vibe

wifi reception naff

lovely bar downstairs does very good and affordable

great location, lovely staff, pet friendly. great breakfast in the morning.

i also have received two parking fines from smart parking despite booking in the vehicle on arrival

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

room service food - had to wait 1 hour 20 mins for food

hotel bar very expensive but they usually are at all hotels

good value for money, close to city center, nice restaurant and bar around.

we had a couple of drinks at the bar and sat in the outside terrace with great views of newcastle

gym very small but okay to get it chucked in for free with your

hotel claims to be pet friendly and the only thing in their policy is that charges apply, and only a certain

had problems connecting to the wifi.

close to millennium bridge so easy access to the quays relatively cheap ev charging overnight.

the plus was no carpets we were travelling with pet so these was really handy

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

also they had kids and you could hear

the gym was open

the room service choices. especially for kids.

and it was absolutely beautiful she even cried when she seen the hotel & the room & the rose petals on the bed

didnt like that you pay extra for wifi 'and tv' if you book through booking

value for money, 24 hour desk, not noisy, helpful staff at desk, free wifi

wifi was down but that was no one s fault!

having to pay for wifi

had to pay for tv wifi

there is laundry facilities

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

personally i like wifi charging available everywhere in hostel, very useful

our room was located right over the bar and we were a little concerned about sleeping

cheap, great wifi, like minded guests, just an awesome place for the money

it's an excellent hotel with a superb bar which is part of gino's restaurant

the location, the room, the attention to detail, the room service

restaurant which you can have for room service

i also managed to make use of the gym which is small but fab

no pet free rooms

no bar on the premises but lots of the close by

the hotel is pet friendly and the dogs had their own welcome pack in the room

also visited the spa there which was excellent

slight disappointment was that the spa wasn't open during our stay

great place and location. great decoration, and they left a gift for my dogs. very pet friendly.

room service excellent service

weekend rate with free drinks vouchers, free wifi and decent car park price and very convenient location for

loved the balcony, great views, great location, great wifi, staff were friendly and helpful, has parking

than one cup, but milk for only one cup which then necessitates going down to reception or having room service

nice room, good location and it has a gym!

bar & bistro are lovely, food good and great selection for breakfast

very petty i know but the gym was a little run down but nothing to really complain about at all.

extra big bed and late check out options were worth the extra cost

there is also a mini gym and mini starbucks coffee bar

sound proofing between rooms is fine for any normal stay young kids and loud tvs at 10pm/late next door

i d emailed the hotel as it was my fiance s birthday so they set up the room with petals and drinks for us

fabulous location, gorgeous bar and staff, super comfortable bed

the customer service was very friendly and bar was well furnished, good value for money

lovely bar and breakfast area

fantastic value for money. clean rooms, great wifi, friendly staff and in the city centre.

luckily, i'm not too sensitive with noise but my kids took a long time to go to sleep due to noise and hot

joined rooms for the kids. free minibar.

serve breakfast with really helpful staff

not being able to use swimming/gym facilities due to covid restrictions

kids really enjoyed staying over and they really enjoyed their activie

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

bar menu limited, would have liked more choices

breakfast was amazing and the kids enjoyed it

friendly staff, they have arrange an early check in for me(it was very useful as i have take about 18 hours

did not use wifi

arrived we got a complimentary upgrade and late check out

late check out option is an added bonus

access to the swimming pool and gym facilities

next time i will order something from the kitchen and avoid the

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room

nice staff and clean rooms and an aced gym

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on

we didn't have the food, but there is an option for 24 hour room service of basic meals

if you ask for early check in, you get an automated response saying they will try their best - they don t

the gym was a very nice bonus

provisions inconvenient having to go down to reception on ground floor to collect key to use gym to n first

there was no mini bar in the room so even for our own drinks we could not keep them cool.

and affable, special mention to daniel and victoria at reception as well as to the lovely bar staff

very friendly staff, spacious rooms and great location for town. nice gym also.

parking was a bit of a problem, luckily we got parked down the

bit of noise in corridor but sounded like kids.

value for money, clean, comfortable, free on street parking

early check in really helped

my partner as its close to the playhouse that we like to go to now and then & ice rink with the kids

the metropolitan i stayed in last night was fantastic, clean, spacious rooms, wifi, parking.

wifi in and out needs better connection

wifi connection not very good.

wifi worked very well

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

the room, breakfast, parking, and the location was spot on

lovely bathroom ,television and fast wifi

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

really liked the parking at the back and the decorations

was perfect nice big tv easy to access wifi bed was so comfy black out curtains

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

kitchen to be more tidy

price of my pet dog was added to price of accommodation on arrival

great location, plenty of on street parking

a very pet friendly hotel

in site free parking

especially steve in the bar and laura who was in reception and helped my daughter change room as hers was not

we were given a late check out 2pm, so managed to visit the life centre too

could have been more fruit, nutella and pancakes for kids.

the staff also allowed us for late check out

could have been more fruit, nutella and pancakes for kids.

liked location close to metro - we went to tynemouth wifi we couldn't access it said likely to be

breakfast was absolutely lovely. so fresh

as a member the early check in and late check out was a massive bonus

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

the breakfast was included and was self-service

location, staff, clean, breakfast

no bar due to refurb

pet-friendly, and they even brought up a dog bed and roll of poop bags

the location, cleanliness and room service options were excellent

early check in was available 4 hours prior to check in time

enough for our group, ice available on corridors, rooms were modern and clean, food facilities in kitchenette

had trouble connecting to wifi but i didn't really need it, otherwise i am sure the staff would have assisited

friendly staff, good parking, fast wifi, bathroom clean, bed comfy and superior double room was quiet, lovely

the grab and go breakfast was handy too

nice, good takeaway breakfast, clean facilities, comfortable beds, quiet room, good last-minute availability,

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt

evening meal unless you book you only get a bar snack.

the actual location of the castle is amazing, great sights of the valley or golf course from any window

or, if you prefer, a golf club or cricket grounds or a stream to fish in for entertainment

my kids loved it

parking was not very good, there was quite a lot of parking but it was spread around the

staff went over and above to make sure we had a wonderful stay - even finding us at the bar to tell us there

staff were so friendly and made our stay lovely , also pet friendly which was a must for us

property is easy to find, good amount of parking and has the cutest dining area with fountain

were very friendly and attentive, rooms are cosy and comfortable, very pet friendly and accommodating, breakfast

no wifi in the rooms

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

the wifi stops working as soon as you get in the room

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

breakfast was great, staff friendly parking available bed room was spacious and so was bathroom very bright

free parking

wifi signal was poor

convienient location, good bus services to the city and the metro centre. free secure parking.

lovely stay lovely bar lovely people, really nice for a nice little get away!

friendly staff, comfy beds, free wifi

wifi signal and tv channels signal poor. no complaints otherwise.

wifi sometimes gone down

on for around 20 mins and has no isolation switch for it either which is rather annoying and the wifi didn't

can use some instructions for wifi access but the staff provided it.

push/pull bar or handle on the inside bathroom door would be ideal, as with the condensation and steam from

opening the window helped some but then the exhaust from the kitchen air vent from the chinese restaurant next

kettle in the room but there is a shared kitchen to make hot drinks and toast and biscuits

lounge/kitchenette area to prepare food, eat and watch tv

good customer service clean lovely kitchen

nice breakfast

area is brilliant, people were so friendly loved the breakfast.

very clean friendly staff good food and bar prices reasonable

great location bar area and bedrooms immaculate

lovely bar fantastic staff and great location room basic but nice

parking available comfortable bed good breakfast friendly staff excellent price

quiet clean and safe. good parking.

wifi was shocking cleanliness was poor

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

wifi wasn t great and bathroom light didn t work

the hotel staff, bar and pool table

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money

couldn't get wifi in our room. not a major problem as we were hardly there.

good location for our event at exhibition park. good bar area. just what we needed and clean.

the wifi needs a booster