wifi didn't work.

food was very good indeed and obviously the word is out as the restaurant was busy as was the bar and patio

very comfortable & interesting hotel with lots of parking nearby

fantastic ,people were really lovely couldn t do enough for us everything was fab, location and parking really great lovely garden for sitting out too will def recommend to friends and

breakfast was lovely, cooked fresh and red hot

the bar is nice, the breakfast was good

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

to add to this, the coffee machine in the bar was broken, but i survived

the bar area is comfy and modern

good food nice rooms friendly bar staff the big lad chris is very good

kids really enjoyed the swimming pool, and the breakfast was exceptional

kids can’t use jacuzzis

room, facilities (pool, hot-tub, sauna, steam room, and treatments), ev charge points, food (+) also have ev chargers on site (+) it was also handy to have an ev charger (+)was very nice, clean and tidy, breakfast was very good quality, the car park and ev charging was excellent (+)friendly and helpful very clean comfortable room the fridge was a great addition in the heat ev chargers on (+)good easy to find location with ample parking. ev charging was an unexpected bonus

tractor fans presumably) thankfully we were moved to a

was fantastic with gym facilities

staff were very welcoming upon arrival, free wifi in the hotel was good signal, shop just around the corner, very convenient, would definitely

wifi was a bit slow and there was a strange drain type smell in the room when we returned late

spa treatments on site, very relaxing massage

reasonably priced rooms, staff were lovely, room service, comfy bed

met up with our sons family and our daughter and her boyfriend came and is 2 kids we had a lovely meal and drinks which i paid for of course lol

thing i can fault is the vegetarian breakfast the sausages are not quorn or linda mcartney like i’m used to they look like vegetables

purely personal but the bar had no pumped beer. plenty of lager and one pressurised keg bitter.

nice bar eating area breakfast delicious

the breakfast is amazing - especially the mushrooms

rooms large and clean breakfast great

here often lovely hotel good parking, pool and gym are good

beautiful hotel and spa facilities, was a lovely start to our holiday

there was nothing open much when we arrived no kids menus for food either

double room it was lovely we went half board and the meal was amazing also nice breakfast spa was

although not a kid orientated hotel the kids had a great time and we will most certainly be back again and again when visiting our family

the food was good, we ate in each night bar one when we went to seahouses

only thing was our room was right above karaoke in bar but it did stop before 11.00pm

room, friendly staff, excellent cooked breakfast included

lovely staff, cosy pub and nicely fitted out. breakfast hot and freshly cooked.

spacious bar & restaurant

location for work, very close to a1 and plenty of parking

plenty of parking space at the hotel

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably priced and good selection

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

clean comfortable, bar meal was beautiful thank you

we had a bar meal it was delicious and also a drink good price

nice bar & restaurant

coffee machine in bar not working.

also, the laundry was clean and fresh

noisy guests letting their kids run around the corridors till 1am.

seemed safe for my 2 kids

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where we were stuck

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

has arses flashed at me and 2 young kids

room service.

the room, breakfast, parking, and the location was spot on

parking was a little difficult an the top floor was a little too warm

this hotel has decent parking - a must have for me in

i wasn t too bothered by the noise of the bar but i ll sleep through

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

all areas around hotel bar restaurant clean

everything, location, staff, beautiful bar area 10 out of 10 from me.

staff very welcoming and accommodated a request for a late check out

food in bar reasonably priced

cleanliness of hotel, free wifi and comfortable rooms

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

really comfortable bed!! very friendly bar staff.

hotel staff very accommodating and gave me late check out when i asked the breakfast is self service and best i have seen in a while

recently refurbished easy parking ev charging easy walk to city centre

there's a fairground for kids and plenty of fish n chip shops

room service is fast and food stunning , great choice at breakfast

the food was cold in the restaurant we ordered room service breakfast but the time we ticked on the card wasn't available even though it didn't

bar prices were very reasonable

helpful staff beginning with reception through to waiting staff and room service

very good transportation nearby free laundry

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

clean hostel with a nice bar and pizza s are lovely

laundry room has no venting

have stayed here regularly with and without my kids

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few hours

that it had a balcony in the room to smoke also a kitchen with everything washing machine hob

the location is fab and the bar below is brilliant.

the wifi in the room was poor on the tenth floor.

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

i didn't use the washing/drying or kitchen

kitchen to be more tidy

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

room service was excellent!

offered different restaurant however we travelled most of the day, just had room service

got room service and the food was really nice too

earlier check in options even if pay a little more free parking more room service options

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

early check in & late check out. window opened much appreciated.

location and welcome,early check in

due to a heavy night on the tiles a late check out was no problem for the staff

clean room, big shower. good air-conditioning and wifi. extra pillows available.

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest of the staff were

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for my sisters birthday and she was treated to a

very clean, good breakfast, friendly staff, and prime location. great value for money.

good wifi

lovely bar next door

slight disappointment was that the spa wasn't open during our stay

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

also early check in or late check out available for 15 pounds per hour, give me a

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

at least we could get wifi on our ipad

very attentive staff in both the bar and restaurant

amazing decor, super friendly restaurant and bar staff

services for kids were amazing

early to our early check in just on the off chance we could get in

well decorated, good wifi. very clean and tidy.

tremely) weak on the top floor, dust on window handles & blue vases

i had the top room and was unable to access any wifi

wifi was poor for my boy

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

good wifi and shower was hot every morning

position of room . comfy bed. late check out time.

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

paying those prices for it super friendly staff aswell verry clean rooms great signal on wiffi bar and drinks are cheap would definitely recommend paying the extra for a river view

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

were lovely and so kind, especially the woman that signed us in was a lovely place to stay and bar was 10/10 cheap drinks too which is unusual will definitely be back

the bed was screwed together didn't feel that safe to sleep on the wifi was very poor

how empty the bar was its amazing in there

just the lighting in the bar is very strip light bright. not very atmospheric

great location, great staff, bar great, breakfast superb

location, value for money gym facilities and swimming pool

the swimming pool is excellent and large enough to swim in

room service was delicious and delivered quick

and great breakfast

great location brilliant breakfast and friendly and helpful staff

the only downside of the hotel is the bar prices a little steep

the bar prices are excessive.

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

breakfast - fresh waffles machines made the kids delighted

late check out on sunday was particularly good

wonderful lounge with fully equipped kitchen

were able to leave our bags there and on return after asking if we could go and freshen up in the gym, we were told we could have a courtesy room to have a shower and change - i thought this was

i didn't have breakfast

rticularly the room service team who were great ambassadors for the hotel)

location was brilliant , staff were excellent with early check in and parking .

room had a phone and there was room service, unlike other budget chains

, nice bar and good and really friendly bar staff

there was a gym to keep the other half occupied, breakfast was simple but catered for allergies very well

everything else! great room; lovely breakfast

loved the gym, very small and nobody there

hospitality, good deals on drinks in bar 2-4-1 on some drinks

microwave or bar fridge in room

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

the bar was great with lovely bar staff

bar opened late and easy to drive to

as a member the early check in and late check out was a massive bonus

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

breakfast can be better

the buffet breakfast was fabulous as well, and everyone was very friendly and helpful

i also managed to make use of the gym which is small but fab

lots of space and good room service from the in house restaurant

also the free wifi is really straightforward to connect to, and it's fast

restaurant which you can have for room service

room service was quick and the food was lovely

the gin bar provides food where we ate a few times

pool a bit small and there is no sauna although there is a steam room.

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

issue was breakfast no waitress or staff to help or serve

access to the swimming pool and gym facilities

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in the street

was more like a kids toilet the mattress was old and knackered no glasses in the room staff were very unfriendly

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt of dampness

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

clean, comfortable, secure. complimentary biscuits. late check out.

drinks for room service ?,

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

lovely spacious and spotless room, parking available, lovely staff, delicious breakfast, great wifi, loved our balcony fantastic stay

breakfast was great with plenty of choice.staff were really friendly and helpful.

could not get wifi in room?

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

nice bar with a pool table downstairs

bed was ok to sleep and they allowed early check in and later check out

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

lovely stay lovely bar lovely people, really nice for a nice little get away!

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and overall very pleasant

freindly staff great location and great pool/gym

nice bar

we also enjoyed using the pool with sauna and jacuzzi

clean rooms good price value for money swimming spa all clean will go back and stay