wifi didn't work.

it was our wedding night and they put rose petals on the bed and a free bottle of champagne

a very friendly hotel close to shops and good parking

excellent friendly staff, large room , free parking and great value for money

breakfast was lovely, cooked fresh and red hot

great bar food was lovely and great value for money, all staff really friendly very timely service,

didn't know at the time of booking the had a spa or i'd have had a massage, great parking, could see bike from

25 charge for pets 10 charge for parking per night 15 per person for breakfast 5 charge for room service

the wifi didn t work in our room.

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

wifi usually strong for working

nice and comfortable bedding spotless, shower,bathroom lovely and clean, no problems with free wifi all in all

although the commissioners have pet friendly rooms they are every bit as smart, clean and well maintained as

wifi registration was intrusive and not really as advertised

had got wet so a bit damp smell and wifi dropping a bit, unsual for them as usually good, they are always quick

was a do-it-yourself kind of deal but you were allowed to use the kitchen

location, ease of parking, very friendly and helpful host, very nicely appointed room, superb

very friendly, accommodation excellent , good location, very handy for train or car parking

no parking in front of guest house so had to shoodle car about but not really a complaint.

the room we had included a small kitchen area with sink unit, cupboards, microwave and toaster with tea, coffee

it was clean and had a pool for the children

room itself was very comfortable, breakfast good however the best of all was hayley a member of staff on reception

large clean room great service many facilities and round the clock food and room service

wifi was very slow at times which is not ideal when you need it for work

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was

purely personal but the bar had no pumped beer. plenty of lager and one pressurised keg bitter.

i don't have any bad comments - apart from maybe the bar being open later!

great food at breakfast and in the dining room

the breakfast is amazing - especially the mushrooms

couldn't hear the bar downstairs at all from the room

breakfast was amazing and all freshly cooked

shower was a bit too hot, couldn't find the wifi

room was a decent size and clean, breakfast was good, wifi excellent.

nice room, good free parking, good breakfast, very helpful staff.

spacious bar & restaurant

staff were extremely helpful and polite, with really nice facilities like indoor pool, gym, sauna etc

my kids loved the room, and the hot pool

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

room service menu could do with updating

wifi wasn t secure, you just log straight on

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

was easy to find, well positioned for easy access to the a1 and the town with plenty of parking

to much noise, loud music and screamimg kids in eating places

service and a great hotel, good room, comfortable bed, excellent shower and wifi that was good enough to

wifi was free

staff are helpful with an early check in

it is basic but comfortable. the wifi is not that great but you do get 20 mins free.

why so many hotels fail to provide condiments (salt/pepper/vinegar/sauces) when ordering room service, i ordered

pet friendly hotel which allowed us to stay close to the airport.

clean comfortable, bar meal was beautiful thank you

a very pet friendly hotel

was happy to find the property was pet friendly

wifi a little bit slow with it being so big but didnt make much of a difference

i did not know it was pet friendly..

would maybe book direct next time so could make sure room has signal and wifi

was great parking was available, staff very helpful and friendly, would definately consider returning plenty

wifi was a bit slow, so i was forced to use my mobile data, but that is not much of an issue

fantastic place. with bathroom inside. very friendly reception. and thanks for early check in.

good sized well appointed room with tea/coffee facilities and toiletries comfy bed and excellent wifi second

location with free on-street parking

wifi in and out needs better connection

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

wifi connection not very good.

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi was a little slow and unstable. water pressure for shower could be stronger

the kids loved the swimming pool, which although small was never too busy and always quite warm.

nice that it has a 24hr bar

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

and chips room service was not at all good

wifi unreliable & situated only near trading estate so felt cut off

clean , toilets clean , use of a kitchen and warm room (heater if needed) tv good (smart tv), parking provided

noisy guests letting their kids run around the corridors till 1am.

the wifi is brilliant

friendly staff. free parking . clean. modern. nice bed

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee

i also have received two parking fines from smart parking despite booking in the vehicle on arrival

parking right outside

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

many dogs our room had a smelly odour and we had requested non pet room so had to change rooms cleaning of rooms

excellent walk in shower, very comfortable bed, fast free wifi, and free parking

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door

for the oldies: area mobbed with kids out drinking but you can go elsewhere

clean towels were only provided on the second day after we met the housekeeper and requested room service

good size room. wifi quick

chose the hotel for the location and for the ev charging facilities

cleanliness of hotel, free wifi and comfortable rooms

recently refurbished easy parking ev charging easy walk to city centre

hotel staff very accommodating and gave me late check out when i asked the breakfast is self service and best

wifi was poor in all areas

we got room service breakfast was cold

there's a fairground for kids and plenty of fish n chip shops

of free parking

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches

it was so nice in the entrance and in the rooms, the restaurant and bar was lovely too.

the wifi is slow

cheap, great wifi, like minded guests, just an awesome place for the money

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

the bar has a great selection of drinks and are reasonably priced

laundry , storage everything available, breakfast at cheaper price, if not included

problematic connection to wifi in reception area

that it had a balcony in the room to smoke also a kitchen with everything washing machine hob

basicaly the hotel is pet friendly

nice decor, pet friendly

enough for our group, ice available on corridors, rooms were modern and clean, food facilities in kitchenette

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

kitchen to be more tidy

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

i didn't use the washing/drying or kitchen

all the staff from the manager and reception to the bar tender and maids were so polite and

the courtyard for pre dinner drinks and bar are was very comfy

the hotel has a very comfortable lounge and bar near reception, with a cosy fireplace and multiple seating

drinks i have bar expensive but to be expected.

availability of gluten free and vegetarian options on late room service menu.

the customer service was very friendly and bar was well furnished, good value for money

bar hadn't draft beer, the tv was very close to the bed afraid you would knock it off the wall

they also gave me a late check out with no extra charges

staff were more than happy to help with anything and even left us sweets, a note and rose petals on our bed as

late check out at 12 is very helpful after a hen do

good wifi and hot chocolate is amazing

the wifi was slow. it was disconnecting again and again.

can use some instructions for wifi access but the staff provided it.

wifi was free and staff was available 24/7 to assist and help if you need anything

nice hotel, the room was well furnished, budget hotel, comfortable, clean, nice shower and good wifi connection

light and airy feel, the reception area and bar area are well designed and you want to stay and have a drink,

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check

decent size room, good wifi, gym on site even though small

very clean, good breakfast, friendly staff, and prime location. great value for money.

good wifi

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

street parking right outside

on street parking close by and the metro station a short walk away

is unbelievable value for money, the location is perfect, ample parking

would highly reccomend this hotel if visiting south shields loads of free parking big bonus

were there for 7 days and twice had to ask for more toilet rolls - room service didn't seem to check this, or

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff

a little crowded on the top floor, reception area narrow & inconvenient, wifi (extremely) weak on the top floor

wifi was poor for my boy(i left a day early because of it)

and helpful staff free wifi free car park excellent value for money use of kitchen facilities & basic breakfast

liked the value for money and the onsite parking

i think the wifi wasn't working when i stayed there.

free wifi

parking provided on site

wifi in the room wasn't working for us but it wasn't a huge deal

slight disappointment was that the spa wasn't open during our stay

the early check in as standard - and the option to give them a call to see if even earlier is possible

pet fee was a little higher than i expected, i think it was lower a year ago

the bar is just beautiful, the staff were really friendly and welcoming

services for kids were amazing

they left a card, some sweets and rose petals for us

staff were all very friendly - bar food was exceptional and the family rooms were very spacious

the bar staff x x was epic & very accommodating

polite staff. room service was spot on.

only issue i had was the wifi didn't reach the room but it was fully accessible when outside or downstairs

it has also supposedly got room service

the hotel staff, bar and pool table

good location for our event at exhibition park. good bar area. just what we needed and clean.

there is a bar with everything you could need

the hotel was right on the seafront and the free parking was very useful

is that the girl at reception could have go the extra step: i called on sunday at 8 am asking for room service

wifi reception not great in the room furthest from the reception

free parking

excellent wifi reception

room, view, facilities, wifi.

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

going to order room service, rand restaurant

very friendly bar staff and nice relaxing bar

the room service was acceptable, but it could be better for a 4-star hotel

that you have to pay extra for wifi

the wifi code that you need to pay for only works on one device

didnt like that you pay extra for wifi 'and tv' if you book through booking

wifi was down but that was no one s fault!

comfy, great location in the city center, the staff were very welcoming, great connection for wifi

the facilities such as the pool and gym, made it more enjoyable staying

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

we had dinner and breakfast in the restaurant, food was amazing and the portion was huge

the spa was open to the public, so the only time we visited, the was a mother shouting at her kids in the pool

the small fee for the leisure facilities was more than worth it, the kids loved the pool

we were also allowed an early check in

the bar was open 24 hours and you could get food 24 hours plus the location was great

small complaint, but tv signal and wifi signal quite poor.

requested for an early check in as we were scheduled to arrive early

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

we didn't have the food, but there is an option for 24 hour room service of basic meals

wonderful lounge with fully equipped kitchen

which was special as this was a treat for my partners birthday then we received a knock from room service just

staff were so kind and friendly, we ordered room service and that was also fantastic and delicious

then they offered us an upgrade and room service as an apology, only to find out i was charged for the room

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

wifi kept disconnecting

free wifi:), and the bed was very

the wifi was a did iffy but that was being fixed the day we left.

loved the gym, very small and nobody there

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you

free wifi

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not

bar opened late and easy to drive to

the bar was great with lovely bar staff

the longship is a green king pub that provides accommodation and has ample parking

wifi only worked in the bar

effective with parking included

historic building, lovely reception, strong wifi.

we've spent night there enjoying alot comfortable room with free wifi and alot of facilities they have huge

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

the parking was free

had netflix and wifi

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well

well equipped and laid out gym

nice little gym too

the room, very clean, the staff. particularly the staff at bar and restaurant.

mini-bar, naughty in that it s just pop and water! don t say free bar. bar means alcohol

00 for me and 2 young kids one night ,very poor value for money ,won't ever return to be honest

it was like kids breakfast

me a while to figure out how to get onto the wifi

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid

spacious than some, the beds were comfortable, there was a large flat screen tv, excellent,fast, wifi and, that

would be good to have one pc with wifi available for guests. just in the lobby.

tables with a fresh bluey rather than swiping around a germ infested dirty cloth from the kitchen 10/10

warm welcome from the staff from the check in at the front to the kitchen and waitering including the spa and

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

tv had a mind of its own, switching to the wifi connect page whilst listening to the radio channels

the wifi stops working as soon as you get in the room

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a

wifi connection was great too

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

breakfast queue for hot buffet too long. needed extra staff for busy times. or two stations.

breakfast was room service due to covid but was on time and very nice

late check out was bonus and well received

comfy beds,clean and room service great.

the bar area was lovely for an evening drink/ meal

the wifi was problematic at first, but it got fixed quickly after contacting support

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty

laundry shot was quite near our room which made a bit of noise

- security of it broken so able to fully open the window on 6th floor so dangerous especiallyif kids are in the

little hotel fantastic food great reception and bar staff was disappointed at 9

stoped at 7pm and all tho the kitchen went out their way to make me something just after 7 it was far from worth

parking wasn't great, not enough spaces

room service

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

nice bar downstairs and if your going out in the town this location is good, it s a 10 minute taxi

price. staff. location. parking.

bed was ok to sleep and they allowed early check in and later check out

convienient location, good bus services to the city and the metro centre. free secure parking.

downstairs bar with pool tables

very laid back atmosphere, free parking, what more could you expect

quiet clean and safe. good parking.

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

make the parking a bit clearer

parking places are available and included in the price

was brilliant, we used the pool and steam room this time too and were not disappointed by it all

very accommodating for both us and the bairn, beds extremely comfy, rooms tidy and loved the fact kids were

wifi hard to get into/ dropout with tv at times

waiting and bar staff first class

the wifi could be included in the price of your stay rather than an additional cost.