could not get wifi in room?

very stuffy, no instructions how to use anything in room wasn't made aware there was a pool or gym expensive

clean despite the bad reviews and the staff where always busy and very helpful breakfast was very

breakfast was a good as any

the gym is a treat, too

breakfast was great, staff friendly parking available bed room was spacious and so was bathroom very bright

nice bar with a pool table downstairs

convienient location, good bus services to the city and the metro centre. free secure parking.

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

didn t get any information regarding wifi. but wasn t needed as we were out for a stag do

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well

hotel bar and restaurant was good as well

room service was quick and the food was lovely

i also managed to make use of the gym which is small but fab

it's an excellent hotel with a superb bar which is part of gino's restaurant

we also travelled with two kids ages 6 and 8 and they also loved this hotel

bed a little firm, wifi needs a boost,

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

will definitely come back again enjoy the sauna, jacuzzi and gym during the day

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us

room service available

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

we have kids & it was our break & lie in to enjoy so we was really annoyed unfortunately

for the first two nights and again in the mornings, there was a large group of foreign kids staying on the same

the staff also allowed us for late check out

a secure car park next door room perfect wifi really good would stay here again any time we visit

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we

was a little cold in the bar area but i think the heating might have been on the blink as there were oiled

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as

central location reasonable price great breakfast helpful staff allowed an early check in :)

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

wifi wasn t great and bathroom light didn t work

parking available comfortable bed good breakfast friendly staff excellent price

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

very laid back atmosphere, free parking, what more could you expect

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

the small fee for the leisure facilities was more than worth it, the kids loved the pool

building is so historic and it is just up the road from the life museum which is excellent for kids

the swimming pool is excellent and large enough to swim in

took payment of the card not a harge so now have to wait 2 weeks for money to feed the kids

early check in, great location and friendly staff.

central location. friendly staff. availability of a gym. well equipped apartment

which was special as this was a treat for my partners birthday then we received a knock from room service just

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

it has a large kitchen/living room and is equipped with everything you need to feel at home

wifi seemed solid and fast enough for work - email, zoom

room really clean and fresh, nice bar area and excellent breakfast

central location breakfast choice was good kids loved waffle's for breakfast

the staff are very friendly, and the wifi signal is strong

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

wifi was down but that was no one s fault!

having to pay for wifi

it s got the most important amenities like wifi, blow dryer and warm shower

the wifi code that you need to pay for only works on one device

excellent wifi and tv

the location and the gym

the hotel is half full with council tennants & some of them have pets, dogs

free wifi:), and the bed was very

room service ended at 10 pm

gym could have been bigger

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having

(at this price point, i also thought the breakfast bags were a nice bonus

spacious than some, the beds were comfortable, there was a large flat screen tv, excellent,fast, wifi and, that

it was like kids breakfast

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in

early check in/ luggage storage

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but

great location, early check in and kate check out, nice tv and bed

check in at 2 pm and 10 pound per hour for late check out

good wifi

had late check out and at 10am cleaner walked in ud83dude21

very friendly bar staff and nice relaxing bar

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

position of room . comfy bed. late check out time.

staff were nice but after asking for late check out which was not carried out we were not happy

the gym was open

honeymoon & my work colleagues had arranged champagne, chocolate strawberries, rose petals on bed & a bouquet

fabulous breakfast. specially catered for in a dog friendly area with our pet

check in reception team, excellent. room service very efficient and friendly.

the cleanliness, the warm welcome, the room service, and great romantic room.

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

free wifi and good design along with comfort bed and desk

staff who were very friendly and polite, good wifi service and immaculately presented hotel

early check in & late check out. window opened much appreciated.

had a great chat with (sorry if we kept you back from your work), and also the young guy on the bar on monday

gym is annoying not being able to go right in and have to go to the desk first

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

very clean, good breakfast, friendly staff, and prime location. great value for money.

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

room service didn t change the bed sheets the 3 nights we stayed

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

the wifi stops working as soon as you get in the room

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a

wifi connection was great too

tv didn't work, flaky wifi. no in room heating contold

very good transportation nearby free laundry

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

another thing is that the wifi on the smart tv doesnt work so therefore netflix and that wasnt working

the bar has a great selection of drinks and are reasonably priced

there is laundry facilities

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

kitchen to be more tidy

i didn't use the washing/drying or kitchen

loved the kitchenette and the bed was comfy

bunk beds for the kids in a separate area, good facilities

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

the courtyard for pre dinner drinks and bar are was very comfy

offered different restaurant however we travelled most of the day, just had room service

booked in the restaurant it was everything we were expecting and more and the next evening we had room service

open wifi network is insecure.

earlier check in options even if pay a little more free parking more room service options

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

this is apparently pet friendly, but has a 20 charge for a dog on arrival

comfortable beds, tv, free wifi, and tea making facilities, what more can you ask for

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

nice common and golf course next door to stretch your legs after a long journey

wifi in the stable block rooms very poor to no reception

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

room was a good size, lots of storage too, shower was good, bar and restaurant are lovely and the staff are very

eaay check in, friendly staff, clean room and despite breakfast not beibg included there was a kitchen/lounge

shower was full of mould, mildew and limescale and to top it off, i discovered a fermenting, old bar of soap on

appreciated handy kitchen facilities

ground floor room provided as requested , good parking

wifi didn t work in my room

lack of wifi in certain areas

can use some instructions for wifi access but the staff provided it.

good wifi and hot chocolate is amazing

the wifi was slow. it was disconnecting again and again.

wifi signal and tv channels signal poor. no complaints otherwise.

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money

there is a bar with everything you could need

good location for our event at exhibition park. good bar area. just what we needed and clean.

wifi in the rooms

the wifi is very poor and there is no signal in yhe room

kids menu

drinks/ bar selection cheaper room service more on the menu

to charge for wifi in room nowadays when in cheaper guest houses all over the world this is free

paying for wifi. we only stayed one-night and 8 seemed q bit steep.

spa and gym facilities were excellent

the wifi was also good

the water pressure was excellent and breakfast was delicious

size, cleanliness and comfort of the room. late check out. location

ev chargers in the car park

projectev 7kw chargers and one projectev rapid charger (although could not get this to work) for ev charging

parking was available and for free

they have free guest wifi

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

is good in the property clean rooms, very good wifi and lovely staff, it is very beautiful and the hotel is

free parking

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before

good parking and good location

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door

comfortable bed , nice large tv and free wifi

basin had part hanging off hard but comfortable bed not a great kids choice on menu from spy

hotel room had been recently refurbished, the wifi was great and the facilities were good and staff were great

lovely bathroom ,television and fast wifi

lovely modern room great gym for hotel pool and sauna work food amazing

staff food very good room clean and excellent value will use the hotel again especially with the golf course on

they don't offer breakfast room service.

pool and gym very nice and close to the rooms

was a bit noisy- but that waa just the wedding party's kids who were bored and running around bless them

wifi was not very good in our room

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

we were in was very comfortable and impeccably prepared too, with easy access to the reception, bar and restaurants

wasn't informed about dog being charged 15 pet night until arrival

wifi, very weak and reception in general very poor.

lovely kitchen, master bedroom & bathroom

the black horse for a wedding the marquee was far better than i expected it had its own bar, kitchen & toilets

food delicious, lovely atmosphere in the bar and beautiful room. loved the bath!

more plates, bowls, cups and baking trays in the kitchen

the evening meal we had in the restaurant was of the finest quality and we thoroughly enjoyed breakfast

food at the adjacent stables bar was great

the initial room we were allocated. no view, over the back of the kitchen.

wifi slow.

order for dinner did not reach the kitchen so long wait and slightly chaotic, untrained staff

not over priced, breakfast very good a lot of choice, the hotel was quite , well decorated wifi very good

value for money,perfect location for our visit requirements,free parking,very helpful staff,always happy and

secure free parking

food at restaurant was first class and bar had live music and friendly locals

bar opened late and easy to drive to

good access into the city centre and free parking.

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where

seemed safe for my 2 kids

my kids are disgusted

shared toilet/bathroom facilities as we had kids

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared

room service left over trays and items from night time orders were still outside room doors (in

wifi speed

comfortable hotel, reasonably priced, close to newcastle airport. good facilities. good wifi.

hotel very near the airport the staff were very friendly my grandson loved the kids corner with toys

clean rooms friendly staff good value. great late check out time.

was easy to find, well positioned for easy access to the a1 and the town with plenty of parking

lots of free parking available at the hotel

was outstanding with great atmosphere although outside city centre , easy access from a1 , free parking , bus

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

had to ask for wifi password and times of breakfast

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

street parking right outside

loads of parking and easy access to the tunnel to north shields

free wifi signal was very weak in the room but ok in the hall downstairs

good wifi

although no towels available in the spa area you, you need to bring them from your room

bed very clean and modern room and bathroom modern looking hotel excellent small gym facility other leisure

location. parking. rooms and food

breakfast was fantastic.. gym, pool and spa wonderful after a long journey.

spa facilities great

explain how amazing the hotel and rooms are ,right on the door step to the main street ample car parking plus

very clean room comfy bed kitchen good

everything, clean amazing staff are friendly and a fabulous bar attached.

food good room parking was good jeanette welcomed us and very chatty and helped us settle in very

restaurant and bar were not open until the specified time in the evening, went over for a drink at 8pm and they

there was a little noise from the television in the bar area at night, but if you book above a pub, what do

parking limited but adequate

parking was a bit limited but adequate

wifi was a bit in and out

webs & spiders, no wifi, no parking,smelt of damp,couldn't regulate heating, bed solid, pillows no bounce,

plenty of parking, great bar area, lots of tv screens and a pool table

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and

very clean friendly staff good food and bar prices reasonable

area is brilliant, people were so friendly loved the breakfast.

good old fashioned b&b . great breakfast.

rooms, plenty of space, exceptionally clean, good temperature, nicely decorated, comfy beds, room service

gorgeous food the spa wow will see you all

beautiful hotel and spa facilities, was a lovely start to our holiday

that i dint like but think the spa for hotel guest should be included even if u added the pool to the booking

comfy room - arrived late but all good. made my pet and me feel very welcome

and wifi was top notch

renovated castle very good heating spacious rooms gorgeous breakfast friendly staff good wifi

absolutely beautiful and spotlessly clean, setting is amazing in a quiet part of town, ordered room service on

the bar was very relaxing and the restaurant was soothing

my kids loved it

size room, bathroom clean, breakfast, we have lovely night and rest on a journey across england

staff were incredibly friendly and helpful, and the restaurant next door was nice and great for kids and adults

lovely breakfast

no cooked breakfast but only because of the government guidelines.

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

room very comfortable and pet friendly

didn't pay for wifi, was free in the lobby

the wifi

the bar & seating area were comfortable & so was the bedroom

there is a good bar reasonably priced with offers on drinks on certain

wifi was poor for my boy(i left a day early because of it)

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff

pet friendly too so happy doggie

early check in as most places won't let you in until after 16:00

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.