spa swimming pool shouldn’t be full of small kids screaming and jumping in and throwing things around

staff food very good room clean and excellent value will use the hotel again especially with the golf course on site

hotel was clean , easy to get to and plenty of parking

one person serving in the bar..i work in a bar and wanted to help them.

th access to an outside seating area) that was again -

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

friendliest bar manager and staff we have come across in a long time

definitely recommend for all people especially with kids

big car park with enough room to park my truck

the drinks at the bar were a bit expensive

good location good parking

plenty of car parking

clean, modern room and free access to the gym.

there are few chargers in the parking lot, with only one having built-in cables

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

gym very small but okay to get it chucked in for free with your

very clean, early check in available staff very helpful

which i am one) - good car parking, excellent check-in, available facilities

room service

room service ended at 10 pm

had late check out and at 10am cleaner walked in ud83dude21

very friendly bar staff and nice relaxing bar

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

room service provided blow heater

going to order room service, rand restaurant

offered different restaurant however we travelled most of the day, just had room service

all amenities were included and all our needs catered for including both breakfast and dinner on room service

all the staff from the manager and reception to the bar tender and maids were so polite and

the bar is festive and the barman, jack, was friendly and super interesting to talk with

earlier check in options even if pay a little more free parking more room service options

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

room during week only weekend so if like us you stay during the week you have to find alternative spa

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

room service also excellent

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

could not get wifi in room?

room service excellent service

wifi a bit slow. no seeds at breakfast.

breakfast was a good as any

complimentary room upgrade, a superb and spacious room, good cardio gym, loyalty membership and very professional and friendly staff

efficent, easy room service and spacious, clean rooms

the room, very clean, the staff. particularly the staff at bar and restaurant.

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in our room which was perfect

wifi: you must become a

room service was quick and the food was lovely

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

microwave or bar fridge in room

hospitality, good deals on drinks in bar 2-4-1 on some drinks

the bar was great with lovely bar staff

good value , clean comfortable. nice bar downstairs doing good food.

good stay ideal for the arena good room very clean great temperature breakfadt and bar good too

breakfast was sooo good, so much choice

gym is a good size for a hotel with a small pool

perhaps the spa was a bit noisy as the kids was playing in the pool

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

pleasant staff - breakfast room service was really nice!

was pretty much perfect except wifi is very poor

wifi in the room wasn't working for us but it wasn't a huge deal

was very good from all staff service food drinks location and very helpful could get drinks in bar and take up to room not a

the decor is so lovely and the bar has really good vibes

see or try the pool, was only there for christmas shopping

all the food was great, room service was excellent

room service was very good and the unexpected and quite large amount of courtesy items for free in

the swimming pool is excellent and large enough to swim in

fault) but staff sorted it quickly and

great use of the gym as well

late check out on sunday was particularly good

breakfast and gym were both on the second floor

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

the bar prices are excessive.

central location. friendly staff. availability of a gym. well equipped apartment

great location, comfortable, affordable and a great gym.

toaster in kitchen, no dishwashing liquid to do dishes by hand

though a lot of information was available via

were able to leave our bags there and on return after asking if we could go and freshen up in the gym, we were told we could have a courtesy room to have a shower and change - i thought this was

there is laundry facilities

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage baps secure lots of hot water chill out area bright modern

clean hostel with a nice bar and pizza s are lovely

laundry room has no venting

early check in & late check out. window opened much appreciated.

lovely decor and beds are super comfy and the late check out was great.

ambience and was lucky to get an early check in

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

lovely bar and breakfast area

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

early check in for ihg members. room was spotless. check-in was fast and very helpful.

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

as a member the early check in and late check out was a massive bonus

there's nothing to fault at all apart from the kids said the pull out sofa bed was not comfortable and you could feel

the breakfast is buffet with ample variety which is very well cooked and tasty

brilliant breakfast - good selection of buffet hot elements and more than food

of the breakfast was amazing, loved the 24hr room service and staff were extremely

gym is annoying not being able to go right in and have to go to the desk first

i also liked that we were offered early check in

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

kitchen to be more tidy

i didn't use the washing/drying or kitchen

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

bed was ok to sleep and they allowed early check in and later check out

there’s a bar downstairs where you can relax on an evening

downstairs bar with pool tables

lovely stay lovely bar lovely people, really nice for a nice little get away!

nice bar with a pool table downstairs

late check out is a bonus

the bed was comfy room was clean staff very friendly good late check out

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in the street

with lots of school kids/youth near the park etc

clean, comfortable, secure. complimentary biscuits. late check out.

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

wanted early check in

hotel and the area was scruffy and graffiti everywhere, nowhere to eat in room, despite having a kitchenette

room service was overpriced and food was not that great so would choose to eat out if re-booking

gym said open at 6.00am but was still closed at 6.45am

the food bar not being open till 1pm

car park, gym even a complimentary kit kat at such a good price

extra big bed and late check out options were worth the extra cost

bar & bistro are lovely, food good and great selection for breakfast

small gym

early to our early check in just on the off chance we could get in

downside would be the wifi is not very good in the room but worked better in the

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

area is well set out and the food was very nice good portion sizes nicely presented the bar / lounge area was comfortable to relax after a nice meal and a busy day we also liked the fact

wifi, very weak and reception in general very poor.

tv back dated no usb connection no hdmi connection poor wifi

e spy bar etc) but in the evening there was no one around so there was no noise at all from bars etc when

lovely bathroom ,television and fast wifi

cold, we left the card in the door to keep the heating on but it didn't warm up, they don't offer room service as we would have liked breakfast in bed, don't have a lift, reception could see we had

free parking & wifi is included and there is a great choice of

trip as uber is really cheap, the bussninesses nearby were really busy during the day

food delicious, lovely atmosphere in the bar and beautiful room. loved the bath!

there is only this cottage and the nearby black horse beamish restaurant and bar that belongs to the same property

breakfast wasn’t too nice. but a lot of choice

all staff we encountered whether it was bar staff, cleaners, check in staff were extremely friendly and made us feel so welcome

kitchen was very adequate for our

location is brilliant for metro and the spa facilities are brilliant

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

location, food, excellent service, very clean late check out

pool, steam room and saunas are good as is the gym

spa and gym facilities were excellent

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

golf room was very comfortable with a lovely shower room

pool and gym

wifi was excellent

swimming pool area amazing and so helpful bar area clean and again friendly staff location and parking

and free parking

food ordered room service food was pricey for what it was

wifi, i had to take laptop to reception for them to sign me in on a different wifi

for the price, maybe drinks could be included or room service

free parking breakfast was amazing staff so

the view and been able to take my dog with me in the bar and for breakfast

also no phone in room to order room service but was a

this place offers room service which is a plus to me

dirty plates containing unfinished food and glasses from room service had been left in the corridor for hours

i had to buy one of each pack of crisps and the staff took an order for room service from the adjoining bar/ reateraunt and 35 mins later told sorry we aren't doing food

room service was very poor, the bath room was cleaned once during our stay, the refill of toilet

modern design, room was decorated beautifully and the bar and restaurant facilities were exceptional

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

location next to the golf club i was visiting

great location with great transport links nearby, and plenty of parking if you bring your car

room service didn t work

location for work, very close to a1 and plenty of parking

the wifi is a tad slow but usable. parking can be tricky if it's busy.

well decorated, good wifi. very clean and tidy.

free parking

they also offer a laundry service

location and free parking was very good