wifi in the rooms

hotel was spacious with very friendly staff and had a decent bar too

no bar yet not for familys but clearly states that.

good location for our event at exhibition park. good bar area. just what we needed and clean.

it has also supposedly got room service

wifi was free and staff was available 24/7 to assist and help if you need anything

can use some instructions for wifi access but the staff provided it.

friendly staff, comfy beds, free wifi

lack of wifi in certain areas

on for around 20 mins and has no isolation switch for it either which is rather annoying and the wifi didn't

early to our early check in just on the off chance we could get in

the parking was great onsite

shower was full of mould, mildew and limescale and to top it off, i discovered a fermenting, old bar of soap on

parking provided on site

free wifi

is fabulous, the building, staff, cleaning, and wifi

beds, friendly staff and simple check in with plenty of parking space

they have free guest wifi

clean onsuite shower and toilet free use of washing machine and tumble dryer telly's in room free wifi staff

affordable, tidy, and walking distance for getting any type of food and free parking.

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

the wifi stops working as soon as you get in the room

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to

1 girl upon check in - she was great even though the full thing was a riot n kids were in tears when seen where

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking

let us check on at 930 very clean spacious staff friendly free parking

a small price we had a comfy room with sink, wifi, use of kitchen, free car park, towels and linen, heater, sink

has arses flashed at me and 2 young kids

loved my room with kitchen facilities and the size of the bed was fantastic

the food in the restaurant could of been more to cater for kids

charging for early check in

woman on reception was lovely and bar staff were friendly and very helpful

also a very easy late check out process, rules clearly stated so did not mind paying the extra to stay a few

the lovely lady who served our breakfast made the stay all the more special

standard of food at breakfast was outstanding

good selection at breakfast. children were very impressed with the pancake maker. pet friendly.

good breakfast too

room very good bar staff good when it arrived food (noodles) tasty thanks on first night kitchen service better

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having

late check out is a bonus

value for money lovely and clean comfortable room late check out

clean, comfortable, secure. complimentary biscuits. late check out.

breakfast was also good

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t

kitchen to be more tidy

i didn't use the washing/drying or kitchen

room given, blood on curtains, was rudely disturbed in my room 3 times by cleaner even tho i had late check out

early check in - this was very accommodating

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not

location, staff, clean, breakfast

breakfast was absolutely lovely. so fresh

maybe pancakes for kids,chocolate sauce etc( they are on holidays also ud83dude06)

the breakfast is buffet with ample variety which is very well cooked and tasty

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for

butler robot was brilliant for room service

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

room service available

bed was very hard and the pillow same it was a lovely big bed though the bar food was expensive put poor, weather

the hotel accommodated early check in, had a great location, and had breakfast and other things available to

downsides were there was no toilet brush in the bathroom, we tried to order room service but were unable to get

about the possibility of an early check in and we re told it wasn t possible due to being fully booked the

both bedrooms ensuite, relaxing lounge nice kitchen

which was special as this was a treat for my partners birthday then we received a knock from room service just

i didn't have breakfast

wifi would not connect

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

they have a great gym for workouts

the breakfast was good. perfect location and very comfortable stay. me and the kids loved it.

breakfast was excellent, plenty of choice, all fresh, room was spotless

also, the main bar of the hotel was fab early evening for a cocktail when we first arrived and was bouncing

the bed was comfortable, the wifi was fast and the shower was fantastic

early check in & late check out. window opened much appreciated.

the wifi was also probably the best of any hotel i stayed in, and i've stayed in a lot of hotels for

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the

fantastic value for money. clean rooms, great wifi, friendly staff and in the city centre.

it had a good central location, rooms and public areas were spotless and it was pet friendly

all the food was great, room service was excellent

and helpful staff throughout breakfast and room service meal excellent beautiful decor and surroundings of the

called for room service twice with no answer so gave up and ended up going out for something to eat

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

breakfast was excellent,good choice on the menu no marmalade or jam though

lovely bathroom ,television and fast wifi

very friendly staff, the breakfast was excellent. great location, easy parking.

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

parking and access, great location for getting into town and great value for money

this is bit difficult with kids

wifi is free too

doesn t have the luxury feel room service food not great although breakfast was

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

the water pressure was excellent and breakfast was delicious

room service after the bar closure

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in

the broadband/wifi connection was 1 out of 10. it was terrible.

the bed was comfortable and the late check out was awesome

food was outstanding,gym facilities excellent

very very helpful staff. room service food exceptional.

spacious room with all mod cons

no breakfast option for room service.

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

for a late check out, received a call then telling us our late check out wasn t on the list

bar area is a

very good transportation nearby free laundry

staff were helpful and friendly and having a laundry room helped with 3 young children

another thing is that the wifi on the smart tv doesnt work so therefore netflix and that wasnt working

cleanliness strong wifi good location friendly staff

breakfast cleanliness to a high standard staff make the hotel feel like home perfect secure parking good value

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

quiet clean and safe. good parking.

friendly welcome, easy parking

make the parking a bit clearer

that you have to pay extra for wifi

excellent wifi and tv

didnt like that you pay extra for wifi 'and tv' if you book through booking

had to pay for tv wifi

wifi was down but that was no one s fault!

wifi a bit non existent in my room , i was only one night stay so no big issue to me

downstairs bar with pool tables

went into the bar and everyone was friendly

lost count of how many times i went to the bar for a glass of ice water room was clean and comfy wifi was amazing

breakfast was great, staff friendly parking available bed room was spacious and so was bathroom very bright

clean room and good breakfast.

the gym was very small

than one cup, but milk for only one cup which then necessitates going down to reception or having room service

surprisingly the wifi was poor not enough strength to download a newspaper

the view was phenomenal, the room service was spot on!

it's an excellent hotel with a superb bar which is part of gino's restaurant

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

gym is great for a hotel gym

reminds me of a hotel for kids or something

the gym was excellent

watching members twist about the kids having fun in the pool on the monday morning

waiting and bar staff first class

staff, great location, very clean and fantastic leisure facilities my 6 year old loved the pool

location is brilliant for metro and the spa facilities are brilliant

to the shopping mall, swimming pool was a bonus, and their gym was great , bed was extremely comfortable and

the gym was closed and the parking was 6 per night.

the wifi could be faster and less temperamental

room during week only weekend so if like us you stay during the week you have to find alternative spa

they left a card, some sweets and rose petals for us

spa and sauna facilities

location for work, very close to a1 and plenty of parking

comfortable rooms. stylish hotel. great bar area. great stay.

as golfers could not have been better,two courses in walking distance.

was outstanding with great atmosphere although outside city centre , easy access from a1 , free parking , bus

service and a great hotel, good room, comfortable bed, excellent shower and wifi that was good enough to

location, clean, modern hotel with bar and restaurant

everything else! great room; lovely breakfast ( 10.50 each extra); room service was a god-send!

the plus was no carpets we were travelling with pet so these was really handy

delivery & pick-up of hotel laundry in the hotel car park at 6

couldn t access the wifi as it was unsecured.

wifi good signal close enough to walk from gateshead metro or newcastle train station

dirt laundry piled up on floor next lifts on arrival and leaving

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

the wifi in he hotel was very poor

the staff were so pleasant and kind!! would definitely come back! and late check out was perfect

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that

got room service and the food was really nice too

person in the room above, who i think was taking their pet elephant for a sponsored walk around their room at

our room was facing the road and since we were there to get a beak from the kids we spend a bit of time in the

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

the pool sauna gym and all the facilities

wi-fi. bar did not stay open late for residents.

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

loved the pool and heath spa facilities and room service was excellent and

nothing lack of parking maybe

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got

the bad was comfortable, good powerful shower and coffee / tea facilities, wifi etc

free wifi, cleanliness.

parking was a bit tricky but this didnt ruin my stay.

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before

good parking and good location

loved all the car parking availability too

room service was speedy and good quality

no room service.

nice location lovely staff nice bar and food

there is a good bar reasonably priced with offers on drinks on certain

the wifi

kids can’t use jacuzzis

the facilities were amazing, i had a full body massage that was offered by the spa and it was heavenly

were amazing, the hotel was very clean and well presented with brilliant spa facilities

room service food was expensive

i struggled to get on wifi and catherine talked me through it and i always find the rooms very clean

room a bit dated and wifi hit and miss

drinks from bar great location excellent view of the angel of the north from our room free parking

massive car park ideal when towing a 6m trailer with a van

big car park with enough room to park my truck

it wouldn't put me off visiting again but would probably avoid xmas time if bringing kids

hospitality, good deals on drinks in bar 2-4-1 on some drinks

good value , clean comfortable. nice bar downstairs doing good food.

good access into the city centre and free parking.

the water pressure was so pathetic in the shower. the wifi kept losing signal

ease of access when we came back at 12. comfortable. plenty of free parking.

pet friendly rooms that were easy to access from our car, fantastic breakfast with lots of choice

liked the golf facilities and excellent food

wasn't informed about dog being charged 15 pet night until arrival

wifi, very weak and reception in general very poor.

free parking plus a little patio outside most rooms so quite convenient

parking can be a bit of an issue due to the central location but this is a generalisation not a

dogs in the property although clearly mentioned pet free

pleased with the early check in considering our room was available after 4pm

loads of parking and easy access to the tunnel to north shields

great wifi

staff, great menu options for room service nd really good food, bed was very comfortable, room and bathroom was

room ,good parking facilities were great although i didn t get a chance to use as i was working ,staff very

opening times for the gym, would like to see open earlier.

breakfast, hotel facilities room bed was comfortable

it was dirty, tiny and full of kids dive bombing into the pool

we had a very nice meal in the restaurant the evening we arrived and then, after a good breakfast, were all

breakfast was pretty good too

the cooked breakfast next morning was delicious and full of top class ingredients

only 1 toilet roll old pint of milk left in fridge was moved to another room still not clean no wifi

food delicious, lovely atmosphere in the bar and beautiful room. loved the bath!

wifi poor but some could say that is a benefit, however we face time and unable to get a connection

the room, staff, room service were excellent

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

excellent car parking

was advertised as room with garden view but the view was of the kitchen wall.

car parking available and a convenience store across the road in case you forget anything

via the outside stair fire escape which leads s=directly onto street level which is handy for a pet who might

parking was a bit limited but adequate

parking extremely accessible and the landlady recommended a lovely walk nearby to the most

was some choice language from some of the locals at the bar

good location good parking

seems a bit mad to offer room service but not provide menus in the rooms!

it has a nice gym, swimming pool, and bar.

great price. didn t use the gym however looked good

on-site swim and gym facilities excellent

there is a gym on the ground floor which must have been directly below our room

and tidy, friendly and helpful staff, good parking facilities, abundance of information, breakfast at local

explain how amazing the hotel and rooms are ,right on the door step to the main street ample car parking plus

the breakfast was very excellent, 10/10 not forgetting the customer service from the kitchen as well

the hotel was quiet and it had a gym for which a 5 day pass could be purchased

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff

location was great with the added bonus of parking free for whole weekend

couldn't get logged onto the free wifi for some reason but it didn't cause me a problem this visit

it was helpful that there is a free parking just next to the hotel

were there for 7 days and twice had to ask for more toilet rolls - room service didn't seem to check this, or

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches

down side with the room we were in was the constant noise from the kitchen and bar fans

everything,hotel room, reception staff and kitchen staff were spot on.

parking excellent

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches

my partner as its close to the playhouse that we like to go to now and then & ice rink with the kids

wifi could be a bit slow, so i was forced to use my mobile data, but that is not much of an issue

clean, location, vfm, free parking.

the on street parking was a bonus

parking easy & close to hotel with no fees