10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

we arrived at 2am after a long flight and lasted just ten minutes before leaving because the kids were scared the mattresses were stained and there was what appeared to be drug users across

seemed safe for my 2 kids

has arses flashed at me and 2 young kids

kids even commented

the room arrangements, i was able to stay with my kids in thesame room on different beds.

freindly staff great location and great pool/gym

30 as next door had a room full of kids and we're so loud also next doors room had a friends across the landing which were also loud

i hate to think of all the wasteful laundry that will be needed

ordered breakfast in the room whilst hubby went to gym

spa and gym facilities were excellent

early to our early check in just on the off chance we could get in

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

bed was ok to sleep and they allowed early check in and later check out

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

nice bar with a pool table downstairs

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

loved all the car parking availability too

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

the grab and go breakfast was handy too

the nicest part of town and there was a lot of noise from a bar close by, locals (kids and people arguing in the street

(at this price point, i also thought the breakfast bags were a nice bonus

could offer early check in and late check out

staff were really friendly and the breakfast in a bag was fine was near town so could walk in without having to take the

staff are helpful with an early check in

clean comfortable, bar meal was beautiful thank you

nice bar & restaurant

we had a bar meal it was delicious and also a drink good price

nice location lovely staff nice bar and food

shark bar downstairs is great, short walking distance to

early check in was available 4 hours prior to check in time

the gym was clean and the machines were good

gym was small but equipment was workable but the tv x3 were not working but didn t spoil the

love the sandman , and the sharks bar

the beds are comfy and kids are happy

the breakfast was included and was self-service

staff helpful with early check in and late check out as we are ihg members

central location reasonable price great breakfast helpful staff allowed an early check in :)

very good breakfasts plenty thing's for adults and for kids

we were told there was a shared kitchen but weren’t shown it, in fairness we didn’t need it and didn’t ask either

kitchen to be more tidy

off wall radiator didn't work desk extremely wobbly iron board had no cover just metal frame kitchen was dirty with pots of green food on cooker very noisy at night, steward left keys for

i didn't use the washing/drying or kitchen

i also liked that we were offered early check in

internet/wifi speed wasn t fantastic but it was decent.

sat down; higher quality coffee; sky movies/netflix available in the room; more vegan options via room service; recycling bins

very good breakfast, reliable wifi

clean room, big shower. good air-conditioning and wifi. extra pillows available.

opportunity to eat there as friends had made dinner reservations but the smells coming from the kitchen were heavenly

wifi was excellent as well, hardly dropped at

very friendly staff, early check in was not a problem and good value for the room

t i had unlimited data so i didn't bother asking for help) and the plug in the bath was not

though a lot of information was available via

gym is a good size for a hotel with a small pool

a very bright smoke detector flashing all night. noisy spa area full of kids.

comfy bed, good gym , very clean, happy staff.

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

breakfast had a choice of hot and cold buffet

2 staff on when we arrived were excellent lots of friendly banter , got in room early plus got us late check out with hampton honours , perfect location, breakfast excellent, room nice particularly

the bar prices are excessive.

the kids bed sofa bed and was made so couldn't even sit on that

friendly helpful staff, accessible to where needs to be great breakfast everything was spot on

excellent location and late check out

didn't expect a living room as well as spacious bedroom and room service was very efficient.

called for room service twice with no answer so gave up and ended up going out for something to eat

excellent location. good value for money. spa facilities excellent.

restaurants and bars

wifi connection kept dropping out

lovely decor and beds are super comfy and the late check out was great.

early check in & late check out. window opened much appreciated.

location and welcome,early check in

the customer service was very friendly and bar was well furnished, good value for money

due to a heavy night on the tiles a late check out was no problem for the staff

wifi a bit slow. no seeds at breakfast.

the breakfast was superb, i highly recommend the continental platter

personal delivery of breakfast by one of the lovely team

rooms are cleaned everyday. view looking over the tyne. food and bar service very good.

the gym was very small

good wifi

spacious room with all mod cons

lovely bar next door

very very helpful staff. room service food exceptional.

there was no room service even though it said it was available on the website

lovely hotel. very modern and staff were very friendly. great atmosphere at the bar with the dj

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

hotel bar and restaurant was good as well

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

excellent location, nicely refurbished and bar on site

bar area is a

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your own

our room was located right over the bar and we were a little concerned about sleeping

cake there is a small bakery also very nice all things can be taken up to your room or orders on room

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

room was small. no room service after 9pm

food in the bar is of high quality, rooms cleaned to a high standard, great atmosphere

limited room service.

not allow a late check out and never has

location good breakfast pleasant staff

the breakfast didnt have the best options

very clean, good location and nice breakfast.

gary, the bar manager went out of his way to help

the room, breakfast, parking, and the location was spot on

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door at 8:30 for no apparent reason, double parking, beds not the most

the hotel has it's own parking in a backyard, it's quite close, so maybe your car would be blocked or you'd block one's

e spy bar etc) but in the evening there was no one around so there was no noise at all from bars etc when

comfortable bed , nice large tv and free wifi

we loved the decor of the whole hotel. stylish rooms and relaxing bar area.

the room service choices. especially for kids.

no noise, incredible facilities, spa and bar staff were wonderful

room during week only weekend so if like us you stay during the week you have to find alternative spa

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

wifi kept disconnecting

room was clean and had all the requirement of a comfortable stay liked having a gym

had problems connecting to the wifi.

free wifi:), and the bed was very

everything else! great room; lovely breakfast

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

good wifi and shower was hot every morning

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

going to order room service, rand restaurant

room service provided blow heater

got room service and the food was really nice too

offered different restaurant however we travelled most of the day, just had room service

good wifi throughout

room service was excellent!

all amenities were included and all our needs catered for including both breakfast and dinner on room service

loved the pool and heath spa facilities and room service was excellent and

i manage a golf club,i'm well aware of what it costs to run such an operation and i always tell my staff to be

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking and chemicals

hotel, good breakfast, and swimming pool and sauna with gym were all free for us and kids really had a great time swimming before their breakfast

double room it was lovely we went half board and the meal was amazing also nice breakfast spa was

still get on wifi, have a beer and dinner and then a good nights kip

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

the wifi wasn't that good but i wasn't to bothered about it

very poor wifi and no breakfast included in the price.

wifi not great

had room service and this was very quick and the food was lovely and reasonably priced

was near the main road ,had swimming pool gym spa facilities all in one place perfect for a got away

the pool was great, we had an hours slot each day which was plenty for our 2 young kids

the pool was great, we had an hours slot each day which was plenty for our 2 young kids

you put the pool table in best choice for all ages , may be 2 /3 kids video games in a kids corner

equipment provision in kitchen could be better

all staff we encountered whether it was bar staff, cleaners, check in staff were extremely friendly and made us feel so welcome

breakfast wasn’t too nice. but a lot of choice

we had a very nice meal in the restaurant the evening we arrived and then, after a good breakfast, were all set up for our day out the next day

brilliant breakfast

lovely bar with original features and nice outdoor seating area, dog friendly

was some choice language from some of the locals at the bar

lovely bar area

bar area was comfortable with plenty of entertainment on the weekend evenings

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

definitely recommend for all people especially with kids

stayed there to be close to a party which was being held at a nearby golf course and was suitable for needs

noise, kids running around the corridors at night, bathroom very old and needs updating and draft coming

bar staff and restaurant staff where great and friendly

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

microwave or bar fridge in room

good value , clean comfortable. nice bar downstairs doing good food.

hospitality, good deals on drinks in bar 2-4-1 on some drinks

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

the bar was great with lovely bar staff

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated easily but struggles to find confirmation of this when checking

staff, great menu options for room service nd really good food, bed was very comfortable, room and bathroom was spotless clean

the spa facilities were great and the breakfast.

ease of parking, plenty of room, gym facilities and pool are an excellent bonus

the spa is so nice

the bed was comfy and the spa was nice

location. parking. rooms and food

the spa area

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

) however, the guest information in the room stated that there was 24 hour room service