early check in granted immediately after requesting it

very good breakfast, especially waffles

bigger breakfast but it was good enough

breakfast was plenty, small assortment

very basic breakfast: just a packed cinnamon roll and drinks.

asked for an early check in and i got it with a smile ( around noon )

the room was very clean, the gym well equipped, and the lobby/bar attractive

for families with kids, there is a park right next door which is great to burn off

free laundry

the room had incredibly good heat, the bed was comfortable, and there was easy access to the gym, which is open 24/7

super early check in. really appreciate that!

they let me do early check in and late check out free of charge, which was great

not a ton of parking but it worked out v

they let me do early check in and late check out free of charge, which was great

room size was good and thankful for wifi

there was no wifi

we were offered early check in as well

clean, fresh bedding, amazing kitchen

it had everything we could possibly need for our 4 day stay with a well equipped kitchen, lots of white fluffy towels, lovely bathroom products and super comfy beds

balconies and kitchen!!!

the guest house was quiet and they had a wonderful kids menu which allowed us to get a pack and play, a play mat and baby bath

early check in was appreciated

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

the wifi didn t work

even my kids noticed that he was unpleasant

it was close to a lot of pan handling and scared my kids

was very impressed that we were given early check in and the check in process was very easy

the breakfast was varied and well presented

the pool was great and the location made it easy to move around chicago

kitchen, bathroom (soaps/ shampoo)

queen suite was extremely roomy with a full kitchen

need to pay for everything example request for early check in need to pay $30

came to the door with special service like breakfast accommodations

no breakfast but they did offer coffee in the room

cut fruits in breakfast

improve the breakfast offerings

i arrived early and they arranged an early check in which was much appreciated

adjacent tavern on rush restaurant and bar was a nice bonus

room service due to being too busy - not great for lone females late at night trying to get

the team at the front desk upgraded our room, gifted us a bottle of wine and allowed us to have a late check out which was so appreciated

the bar atmosphere is really cool and the drinks are top notch

location, friendly staff. early check in allowed.

excellent free wifi and friendly staff

the gym is dark and a little depressing.! was much better when it was at bloomingdale s

location fantastic. bar area superb, warm and friendly. staff were all great. check in was easy.

room service was not cleaned the room even we asked and remembered many times to reception

beds you ll find , stylish room could have an early check in , great service i will definitely come

we were honored an early check in, but there is also complimentary luggage storage if needed

they gave us an early check in that was very helpful and the staff was always very nice

requested early check in and they accommodated which was so gracious and welcome after a rough early morning

free update to a king size bed + early check in for free

attentive, great location, spacious rooms, accommodated early check in and luggage storage for check out

allowed early check in, room design perfect and a special shout out to the bell staff for humor and

early check in

pleasant helpful staff accommodated early check in

the staff were friendly and they allowed an early check in

early check in at 9am was greatly appreciated

early check in after a super early flight in from boston was very much appreciated

our room was ready to allow us an early check in

i had a room and i got my kids a couple rooms and their rooms was better than mine

we stayed was the night of the festival of lights parade, so the hotel was very busy with tons of kids

early check in was lovely

i really liked the bar and restaurant on property

thing was excellent but if i was to find a fault it would be that the bar closed at 11:00 every nite

the location and the gym

the indoor pool and spa area was great

room was confortable and we asked for an early check in and when we arrived we got it.

rafes of both)

no room service but the operator still forwards the call to them

pools were ok for kids if adults are with them

room comfort , the great location , the gym and the swimming pool the terrace is really great for take a rest or having

early check in was really appreciated, also that i could leave my bag after checkout perfect

they were great about early check in and late check out. clean. pleasent staff.

would say the fact that they charge for early check in and the fact that the main entrance is unattended almost all day, specially at

we were allowed an early check in so that was nice

early check in

front desk staff was very helpful at check in

the offered early check in for a fee which was convenient for us

paid for early check in

even though they had rooms available, they wanted a $50 early check in fee

staff was also friendly and we were offered an early check in for $30

$40 early check in fee from 11 am to 2 pm, $25 early check in fee for 2 pm to 4 pm; also $9

wifi, early check in, having a microwave, everything really! love this hotel.

early check in, and location

hotel provide room available at early check in time. excellent location and services

great staff and location. they gave an early check in.

the staff was kind the spa was nice the view was amazing the bath towels were huge and soft early check

were thoroughly cleaned on a daily basis , water pressure in the bathroom was ideal and early check in was

early check in and an upgrade to magnificent and panoramic room 1902

the staff were always welcoming and even able to assist with early check in or hold your baggage till a room is available

the room service was perfect and the gym was good for ladies

especially appreciated the early check in and late check out

wish the restaurant/room service menu had more selection

it did not have a lobby, no gym and the ice machine in our floor was not working

bar had a great selection of upscale beverages and food

room service was excellent

in: staff wanted to charge $50 early check in fee when i had a confirmation for $31

early check in cost an extra 50 dollars, rankled a little

we were offered early check in with no fee

the gym. the breakfast. having a fridge

also comes with decent gym and breakfast and wifi for free

loved that they have this option for an early check in and luggage storage

ood size ) - the common area was nice and kinda cool with all the decorations - there is a kitchen with fridges in case you needed to cook or store food

kitchen

but if we didn’t have kids, we honestly would not have noticed

not all beds have access to lockers - someone stole my labeled food from refrigerator - very slow wifi

early check in fee was annoying

hotel staff, breakfast, location.

the location and that it had breakfast included...which was good and had a lot of choices!

the elevator buttons allowed kids to hit them all sending a person on a long ride

room was smaller than expected, wouldn't bring the kids.

let us do early check in which was so nice traveling with young kids

style, easy check in process, clean rooms, love the kitchenette in every room, helpful staff especially the bell attendants

we just would head up to the continental breakfast to get coffee

i wish the upstairs bar would’ve been open later than 10 o’clock because i’m from wisconsin and we do not have

room was very well-appointed with a kitchenette complete with dishwasher, refrigerator and freezer

second major reason was the early check in accommodation

allowed early check in

pool is shallow but definitely not a problem if you have small kids

woke up before 8am by 2 screaming and crying little kids, that sounded like they standing at the connecting door

from all the attractions in the city center and close to the subway station) - swimming pool and gym available for the

allowed us an early check in without a fee

wifi wasn't available in our room, which is minor considering we were out exploring most of the

were placed on the sixth floor (with three kids) and the pool was right above us

the suite with double beds is quite roomy-plenty of space for kids to spread out and not trip over each other

they have a restaurant connecting to the hotel with a bar on site

did request an early check in but didn't get to check in until 2:50 and my appointment was at 3:00

let me do early check in around 1p

ensure that my stay was pleasant and comfortable, accommodating numerous requests - including an early check in and late check out

an early check in if possible and was told the room would not be available as early as i wanted, which

we needed an early check in and were happily accommodated by friendly staff

accommodates early check in request

the location, the easiness to check in and out, and the gym.

gym is nice

the rooms were very clean. loved the large gym! location was perfect.

the musuem in the hotel was interesting and i loved the bar & restaturant

there’s a fee for early check in

and comfortable accommodating with early check in when possible location breakfast roof

not to mention that he gave us an early check in so we could enjoy the city without carrying around our luggage

from early check in to late check out to a nice man at the breakfast bar getting me a to go cup for my

have been travelling for 40 years and this was the first time i was charged 50 usd for early check in

staff was super friendly and they allowed for an early check in without additional fees

allow me for early check in

after booking our room, i asked the hotel for an early check in

they had room already ready same as i was walking out another person showed up and was offered early check in

they were super accommodating about early check in

location, some staff was very accommodating room was ok and quiet not good at check in i came in early and lost a night they could have allowed early check

requested early check in, they didn't have any rooms available, which was fine, no big deal, but we drove

was happy that i was given an early check in. the view was great. location was great as well

was no daily room service to empty trash or tidy up the room

wifi was not working properly

one thing i loved about the hotel is they have early check in for your bags in case you have to wait a few hours for your room like i did

they even accommodated my early check in

early check in.

the breakfast is very delicious and i liked how the breakfast items are switched up so we didn t have

smaller than advertised mattress too soft room service does minimum

allowed us to do an early check in so we could explore the city without worrying about carrying our bags

like that the property was able to update room for early check in and add a sofa sleeper

like the location close from the river walk price is reasonable i came 11am they let for early check in breakfast is ok gym is good reciption is very good and

like 69 a night elevator was broken only one working… breakfast extremely packed no pool the gym is small too the room was small had a suite just as small as a double queen

best of all were the breakfast team

good location in the down down, close to the shopping, restaurants and caffe shops, early chaco on and cheap out, they give us early check in

didn't like the fact of no early check in, i feel that some rooms should be available, if you arrive before 3:00pm, the lobby

early check in would have been nice.

great location!! check in process easy and they accommodated a super early check in!

the location is great. the staff accommodated early check in

think the cost for an early check in (45 minutes) was a bit much since they said the room was ready (+)friendly staff. excellent location. early check in and luggage storage options. (-)wasn t thrilled with having to pay a fee to check in early, but they were at least clear about the fact that they charge a fee for early check in (+) early check in and nice staff (-)early check in fee (*) first, as others have mentioned, there is an early check in fee that seems absurd (+)next time better early check in required or request

good wifi

kids loved the big bear!

the pool was great, breakfast was great.

clean, strong wifi helps me a lot to join the business meetings, bed is perfect for sleeping, table and chair is

the room was large; early check in and the bed was very comfortable

beautiful rooftop bar was beautiful and open in the morning for coffee

for safety reasons, there should be a bar in the bathroom so one doesn't slip and fall.

valet parking 70$. food/room service ends at 11pm.

to become a true luxury property 1) maid bothering us at 9 am on a holiday weekend 2) room service attendant bothering us to come get the tray/cart ~2 hours after breakfast