our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

overall property very nice and staff great. early check in was great and smooth.

loved the breakfast

the breakfast was delicious, with every nourishing food imaginable

was clean and comfortable and the food in twiggs (the bar restaurant upstairs) was terrific

loved the attention to detail, the historic feel, the coziness, the breakfast in the morning and the complimentary wine in the evening

location was great. hotel had lots of character and parking seemed ssecure.

they accommodated all requests i had and being able to order room service from the restaurant was a pleasant surprise

outdoor facilities, we took advantage of the privileges at the sister property

beautiful property, friendly service, easy parking, clean and quiet with great rooms.

staff and feeling of home and kitchen

the room design was good with a small kitchen and a sofa bed

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a ski

- it was clean, they provided breakfast, and the beds are so comfortable

breakfast was over when i got there; thought i had until 10; ended at 9:30

i understand with having kids, that's why i requested a room on the first floor so we won't get a complain

parking is ample

horrible service probably due to staffing issues with kids back at school and the fall out from the pandemic

so no bath if you have small kids

horrible service probably due to staffing issues with kids back at school and the fall out from the pandemic

room service food came barely warm

great full breakfast in a lovely restaurant space, complementary valet parking, nice fully equipped work out room

hotel is in a good location with friendly staff, valet parking, complementary breakfast and large, clean rooms

mini bar was well stocked with a nice variety of items

love that parking and breakfast are included

loved the convenience and the bar staff was fantastic!

clean fitness center and swimming pool

the hotel was overun with kids that made the pool area unusable as well as the gym

wish they had a hot tub. also the bar service was terrible they need more staff

wish pool was bigger as it was filled with kids

the room was exceptional, bar was great & breakfast was nice.

no oven. in door pool was on the cold side.

we love the breakfast too

room, clean, breakfast, staff

space of rooms and the bar and food were good

would like to have seen more variety for breakfast

the breakfast wasn’t complimentary. would have been nice to eat for free

i like the shuttle driver ozzie

we did like the location it was very convenient did not have breakfast

made the shuttle available to take us to chilis 3 miles away

managed to get an early check in

i do not recall the drivers name( airport shuttle)however, he deserves an honorable mention as well

this time we asked for a late check out which they happily gave us

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i appreciated shuttle to and from the hotel

the breakfast was also nice to have

the suite was very nice with french doors separating the bedroom from the living room & kitchen

liked the location, the warm pool, the size of our room, quiet at night, breakfast was great

breakfast

also the only thing that is missing is a swimming pool

inn , comfy beds, friendly and helpful staff, room service from the excellent italian restaurant next door, great

gym was small, but nice enough for all the basics we needed

on-site gym, lots of extras

excellent and extremely helpful front desk staff. very good breakfast. nice gym.

cleanliness, room , free breakfast

clean, attractive, well located, good shuttle service

the airport shuttle was the key for us. the front desk staff were very friendly and helpful.

shuttle to hotel was very accomodating, 24 hours availability

jacuzzi and pool amazing

nice room, great breakfast. thankful for the shuttle to the airport.

only the bar area open for meals which were not great..disappointed

friendly, plush bed and pillows, bar and grill, room service

the room service menu was weak

i enjoyed how pleasant room service was and enjoyed the shuttle

friendly, plush bed and pillows, bar and grill, room service

fitness center and pool were nicely maintained

i was close by the room service to much noise in the mooring.

it seems silly, but when you have kids this can be a deal breaker

location and shuttle and staff

staff are very nice and that includes the cleaning staff the room service crew and especially the front desk personnel

are in separate buildings so walking to the lobby/breakfast area could be a problem in bad weather

suite size, fireplace, full kitchen, comfortable beds, hot shower, parking right at room

all over the kitchen floor, the curtains did close well enough for privacy, the sink faucet was very loose

yes, the breakfast

complementary breakfast was great

wish i could have stayed for breakfast but i had an early morning flight

excellent breakfast, very comfortable beds.

the pool area, i can't think of nothing else.

son an i loved the pool it was very clean due to the covid restrictions

excellent customer service as well as a delicious breakfast buffet

the front desk folks and shuttle drivers were very kind and helpful!

staff location and they have breakfast !!!

clean, very close to airport, good shuttle service

could walk the mile from the airport. comfortable and helpful staff allowed a late check out.

breakfast was a downer

dunlavey was extremely helpful and went out of his way to ensure we would have 4 am shuttle service to the terminal

the proximity to the airport and the on time shuttle

the airport shuttle started at this hotel so was guaranteed a seat/pickup

laundry room and gym facility downstairs

laundry room and gym facility downstairs

the breakfast eggs and sausage wasn't good in my opinion. but the waffles were awesome!

wouldn't be so bad if the kids stayed together

the pool water is cold

no outdoor pool

all of the staff was extra friendly, also friendly w the kids

shuttle service to the airport, provided by a contracted company

shuttle service to and from airport was excellent

airport shuttle starts at 3:15--a real help for my flight boarding at 5:15

the shuttle was

did not offer breakfast even though the website says it does, pool didn't have water in it (kids were bummed), the other bedroom did not have ac

lost some point because of the laundry room

breakfast was absolutely amazing

close to rail & buses not far from city centre laundry facilities

free tea / coffee/ juices/ breakfast

i liked that it had a gym, and the location was good. the front desk staff were great!

breakfast was great, rooms were comfortable, clean and quiet. excellent for traveling with kids.

the pool staff was extremely friendly and helpful room was super clean hotel itself was clean

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

we had an issue with extremely loud kids across the hall and the front desk clerk took care of it immediately and we never heard them

quiet, breakfast was great! thank you hotel employee!

the pool and work out room amongst the option to use the computers and the bar

pool wasn't available

we didn’t have breakfast.

pool was cold and not appealing to swim in but the hot tub and sauna was great

didn’t get to check out the pool but i suggest you do

comfortable bed, large room / suite. clean accommodations. good restaurant. good gym.

i also liked the wine bar restaurant attached to your hotel

quirky but nice room was spacious with a kitchenette and a sofa, and had a small snack offering in the room which we used as we were

room service and restaurant was closed

restaurant and bar had excellent food and cocktails

no breakfast,small swimming pool.

the water pressure in the shower was good, according to some of my family the gym and pool were good

staff accommodated our requests with courtesy and speed, even providing a pass to a nearby gym

sink was clogged in bathroom. gym is not very well appointed.

no breakfast, no pool & no fitness center ud83dude1e

the gym equipment was good too (not a huge space, but quality)

nice suite with kitchenette area

indoor swimming pool is adequate; too small to swim laps, especially if others are in the pool

in addition, the pool and hot tub made the evening g lovely

use the microwave to heat up bags for my back so it was very inconvenient to have to go into the kitchen to heat them up

food options were too highend if traveling with kids

l bar in lobby was great

friendly bar also

helpful staffs! we arrived early at 10am, they let us early check in!! super :)

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

kids running up and down halls causing noise at night

unlocked doors leading into the hotel by the parking lot.

breakfast no shuttle service and not told about pool or pool hours

in like the clean rooms, pool kids loved.

close to airport. spacious, gym room

the kids enjoyed the pool so much

the pool and the breakfast

oatmeal is back at breakfast !! staff were all very helpful and pleasant!

everything was easy to access from the swimming pool to the gym

kids enjoyed all the fresh cookies at check in

told the guy at the front desk at check-in that we would not make breakfast because our flight departed at 6am and would have to be checking out around 415am

was no room service , room was very filthy upon arrival bath tub full of pubic hairs webs on the ceiling ,

the breakfast was pretty good too, not like other hotels

breakfast & comforter

also pool wasn't available for the kids

i like the fact that they had a outside pool and an inside whirlpool and breakfast was included in the price too

- good number of choice, hot (egg and sausages ) and continental gym - small but has basic machine bed - comfortable size of the room - reasonably good parking -

rooms, bed, gym

staff was soo friendly and the pool was nice

service, room was top clean, breakfast was great

breakfast was great, fitness center is nice but a few things were broken on the cycling machine.

the staff was friendly and we loved the breakfast variety -- something for

had issues that needed fixing: closet door wouldn't stay closed, kitchen had loose floorboards, carpet needed shampooing, toilet needed a new tank lid, light over

it was so clean the staff was great and the continental breakfast was amzing.

there were nothing in the kitchen area

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there was dried up vomit in front of the elevator

of marijuana when i went for breakfast in the morning and shower curtain was torn which permited water to go on bathroom floor

the breakfast wasn't even worth going too

missed breakfast because it ends at 9am. not even any coffee in lobby.

they didn't have breakfast or a gym

laundry onsite is convenient but you'll need to bring quarters

this heat wave,the pool

there is a laundry room and a gym

laundry and exercise equipment in operational for indefinite time

most of the facilities are shutdown including the lounge, the restaurant and now the laundry area

the breakfast had a lot of choices and was tasty

didn't realize i booked a room with one king bed and we are a family of two adults and two kids

was glad the pool was open

the only thing this hotel needs is a bigger pool

location and we got an early check in

greeted kindly, the staff was excellent, it was quiet, and was very clean, the breakfast was great, god bless the great staff at comfort inn

the rooms were spacious, and the hotel had an adequate continental breakfast

kids in a separate (attached) room on the pull out couch with their own tv

breakfast had a good selection, again not fancy, but just what you would expect

falling asleep one night because of the neighbors and another morning i was awaken by loud kids

they also allowed these kids to ride their bikes up and

other people kept interrupting my sleep and kids yelling hitting doors walls

early check in

it was a spacious room. comfortable for my kids.

however if you choose to do laundry the hotel does not provide required change to use their

place with great staff and an excellent breakfast

only laundry was broken but accepted money

only thing i would say is you should offer salsa at the continental breakfast everything else was

free hit breakfast in am and pool

lost a half hour of pool time.

comfort

the pool was nicely cleaned and heated

the bar only open 5-10

told me i shouldn t have parked near the neighboring hotel

it was clean. had a pool. had a small bar in the nice, up to date lobby.

pool was a bit small and would have been nice to have some pool toys

kitchen area floor was sticky crumbs in the chair. all else was great including the jet tub

coffee mate at breakfast and happy hour

breakfast was amazing

the fact that it had a kitchen so we could our own food.

ud83dudc4f ud83dudc4d front desk and bar staff members were very friendly and helpful

gym, pool and bar area

the pool was nice and much time was spent there

was pretty good no complaints about the hotel, it was clean, easy to get to and had lots of parking

room service it was cold when arrived

the price the breakfast was sufficient

if i had to say something- it would be you need to use the pool next door at the double tree.

breakfast was fine (make your own waffles, normal buffet items (but not real scrambled eggs)

i only spent one night ,i didn't get time to use the gym.

only dislike, which is really only an issue of convenience, was the pool/hot tub and restaurant they offer their guests is located in the hotel/building next door so

pool and gym were closed

the gym is not good the machine are not perfect condition some machine plastic found damaged.

breakfast was very limited

gym

free parking, good free breakfast

enforce the mandate wearing of the masks inside wasn't being cleaned after the large groups of kids where in the food area the toilet kept backing up

the wonderful breakfast

breakfast was exceptional of a variety of foods cooked well very clean

a kids cereal, muffin, milk and yogurt if it was even available

no indor pool or any kids attractions

kind staff great breakfast and service.

early check in ( hilton honors) was the best perk because we travelled a long distance

breakfast was great, room was big and clean, price was proper

very clean and the pool and spa were clean as well as the fitness center very well kept

comfy beds! very quiet, appreciate the gym and pool areas!

wifi signal was weak

excellent job with room service everyday which was very nice

the room tempature and the optional late check out was great and the price was affordable.

was no breakfast due to covid, but i did have a good cup of coffee in my room

the breakfast was very nice

breakfasts were not always ideal in previous years

the pool area was clean and well maintained

breakfast great! service was professional and friendly.. i will recommend to friends and family!

the free breakfast offered many good options

no access to da pool but otherwise great stay

1 waffle iron and kids

the staff was really friendly and helpful, and breakfast was amazing.

the pool was working perfectly

the pool was open , plenty of breakfast options

small breakfast

price. pool

great location. nice and clean. staff very helpful. pool and gym is open.

was a bit bland and expensive for 2 adults 3 kids

and really enjoyed the pool and hot tub

was very surprised that the pool and gym have no changing rooms or showers attached

our room was extremely roomy and comfortable. breakfast was delicious.

than the kitchen breakfast snafu, we were more than satisfied with our stay

breakfast was good with a nice variety to meet different ages taste and wants

the breakfast was amazing

the cute little kitchen and nice big shower

really nice gym facilities

i loved basketball court for teens and can’t wait for pool to open gym it was nice stay

sack breakfast was ok.

the whole location was awesome nice parking good size room good pool

complementary breakfast was great

it down that i called to complain about it so i didn’t get charged extra but i went with my kids so being in the room for 3 nights was an issue

kids looked forward to this and wasn't super fun

, and i like the fact the hotel have a pool and my kids was able to play basketball ðŸ

the pool was too cold

and daughter loved the breakfast

the bar next door

staff was pleasant, breakfast was decent and pool was big.

the pool

staff members disrespected me in front of my kids swearing knocking on the door very rude never

i loved the pool. the rooms were clean and the bed was very comfortable.

the room was clean, the mattress was very comfortable, wi-fi was fast, and breakfast was good

great room, clean, large and nice breakfast

never ever take your kids to this place i had to leave early in the morning because the smells are so bad

didn’t eat breakfast but it was relayed information

it's not an issue for guests, but if this had been a family trip, this is stuff i don't want my kids to see

lovely clean decor and full breakfast

that the pool was closed for maintenance

the pool was warm and the breakfast very good. the room was clean and spacious.

breakfast customer service clean room pool was fun

just liked the location and the gym but other then that the service sucked and the breakfast was terrible enough to skip it

good customer service clean room, clean towels, and clean bed linens :) parking breakfast started early

was never told or given breakfast

was good except for the breakfast

close parking

excellent breakfast and staff

hotel smells really good, affordable laundry that works great

the back side of the hotel days inn berlin turnpike has a clean pool and a small gym with breakfast included

clean facilities, free breakfast, and the vending machines and laundry facilities are very

the “gym” was in the smoking area, the bed was springy and lumpy and the drain in the shower didn’t

no bicycle rack for cyclists to park a mountain bike. there is no pool , and there is no gym.

they have a couch with a pull out bed so convenient if you are traveling with kids

we first arrived, the person at front desk gave my kids a speech about the rules of the hotel

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the premises when i asked where it was i was told there was none

pool was closed for maintenance

nice pool, spacious room

close by and convenient to the mgm casino

location was close to casino and highways beds were super comfortable.

the location is good, with easy access, parking on the waterfront although my room was looking at the

the gym area to workout in was really nice

service was way to slow and the bar across the parking lot was fun for one

parking was easy and hotel was easy to get to

room cleanliness and the beds were comfortable. the children enjoyed the pool and gym.

luckily we have kids so i was able to wipe a lot with baby wipes

breakfast was good

have offered a shuttle service to/from the new mgm springfield casino

breakfast was amazing

the casino and basketball hall of fame. the hotel was in a great location!

the smoke free casino and the room was great

did not realize it was a casino hotel

the room and staff and casino and food. it's a great place to stay.

casino-bright, clean,

staff was great, don’t need to leave the hotel casino has everything you need inside

was some type of kids hockey convention going on and a dog show of some sort

eaper) vegetarian

suggest changing them daily or putting them in the fridge), and the room service was extremely overpriced for the quality of food brought

room was comfortable and pool was great for the kids.

gym was nice and clean. pool good for kids.

important details when traveling with kids

service not up to previous msrriott service - room service

shower, gym, pool

one of the best gym/pool/hot tubs i've had in a hotel

the spa and gym !.

the free breakfast was great

breakfast was very good and the location was perfect

in without speaking to us and interrupting the call, which was weird, especially as we were with kids, wet from the rain, and really tired

kids loved the pool

bonus was the free breakfast which they class as continental yet you had the choice of omelettes, sausages, pancakes

breakfast is excellent.

the breakfast was great

the breakfast is good

i had a nice time but my kids were disappointed because the pool was closed

i like that it had gym

then charged it twenty dollars anyway then the toilet constantly ran the supplies were none the kids next door were loud 24/7 n threw legos into my room

breakfast was great

the pool was nice ,the rooms were big, had a king room and a double queen room, traveling with 3

super clean nice breakfast

breakfast was absolutely delicious…lots of choices

and the complementary breakfast was delicious

there was nothing left for breakfast when we went down

didn’t receive breakfast great location nice area clean outside

it was clean, had a kitchenette and staff was very friendly and helpful

the breakfast was good not as big as chicopee but still was amazing