pool was nice

pool was closed the lights in the parking lot were not working breakfast could have been a bit

parking a bit spread out. no breakfast.

staff accommodated our requests with courtesy and speed, even providing a pass to a nearby gym

burglary of multiple cars in parking lot made us feel unsafe in the area

they also allowed these kids to ride their bikes up and

it was a spacious room. comfortable for my kids.

there were very noisy families with multiple kids making constant excessive noise

of cigarette from just walking in, hallways, rooms everything smell like pure cigarette and my kids were coughing the whole night

early check in

only thing was the pool

i love the pool time with my fam.

breakfast was great both mornings

and breakfast was very good

use but liked that it had a pool and used it to help teach kids how to swim via local partnership with local business

the pool is always nice for the kids

the complimentary breakfast is good

pool was great

the water temperature in the pool could have been warmer. it was quite cold.

loved the beds and pillows, very clean and great breakfast.

the breakfast was the best that i've ever had in a hotel... well done ! :)

kids loved christmas decorations and crafts

it was also nice to have a kitchen with the refrigerator, microwave and mini stove

the room was amazing especially free breakfast my kids love that so much and the pool was wonderful

pool was not working properly so it was cold

i felt very safe, parking was good, front desk clerk was great

easy parking and good

clean, quiet, easy access, plenty of parking, central location...

the parking was also close to our room which was great

cleanliness, room service from excellent italian restaurant next door, nail salon next door - handy as i had

swimming pool is very small size

room & breakfast

was no one at the checkout desk and i asked on of your employees who was setting up breakfast for help

very clean nice size pool for the kids and the breakfast was great

the breakfast.

coffee is always available in the lobby, free breakfast was tasty and the spa is beautiful and gym is great w free water bottles and chilled towels

to covid procedures, you need to park in the parking garage about a block away

mini bar was well stocked with a nice variety of items

staff was amazing, hotel was stunning, their breakfast was out of this world…the attention to detail is unmatched

gym was super nice and had a lot of equipment

breakfast was great, the room was beyond clean and the entire hotel was spotless

i even went the gym and its was spotless, with disposable cleaning items to use on the equipment

the free breakfast offered many good options

no access to da pool but otherwise great stay

the breakfast was good

breakfast was good, but very crowded

i like the small work out room and pool

hotel rooms are big with kitchen amenities. pool great for kids.

the pool was not warm enough and the pool area was chilly

it was very noisy with kids revving their cars and going fast down the street

yes pool and gym was closed

the pool and gym were in disrepair and it was not relayed to me by booking.

the gym and pool are out of order

the gym is not good the machine are not perfect condition some machine plastic found damaged.

gym

great location. nice and clean. staff very helpful. pool and gym is open.

awesome first floor for hangout with bar and tvs

salt water pool and late check out accommodation

kids playing in the parking lot and trash/dog poop all over the property

pool, bed, new netflix and other internet availabilities on tv.

the gym is available 24/7 which is convenient when you have a jet lag

the pool and hot tub were my favorite party

card not working to open the gym

clean, friendly, great continental b'fast, fantastic patio & pool! we had lots of fun!

pool, room,breakfast

great time, only downside is 12pm check out with no early check in option if they are full

they have a small gym, nice breakfast in the morning, the had free newspapers

i loved everything especially the complimentary breakfast.

delicious hot breakfast, beautiful view of state capital.

the only thing we didn’t like was that we could hear our neighbors that had pretty loud kids.

very unfortunate for the price that the hotel does not offer any type of breakfast offerings or room service

room service and restaurant was closed

lovely bar with great jazz band on sat night

missed having room service

a single bottle of water is charged... for a luxury hotel.. no room service

there very nice staff and lots of things to do fire pit bar dinning and swimming

no free breakfast for the kids.

the pool was warm and the pool room had a nice atmosphere

pool and room

pool was very nice

helpful staffs! we arrived early at 10am, they let us early check in!! super :)

l bar in lobby was great

location was good for new years activities. pool was great for the kids. room was comfortable.

friendly bar also

hotel bar opened late and starbucks.

free breakfast

why charge for the breakfast when it should be free for all guest that stays at the hotel.

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was top

location, gym, and pool

thing was we wished the restaurant stayed open longer for breakfast by the time we woke up it was already

went there and was able to get late check out

everything was good good breakfast staff clean room

liked that they offered a continental breakfast, though i did not participate

it's not an issue for guests, but if this had been a family trip, this is stuff i don't want my kids to see

really don't have anything to say i like everything about it you know breakfast is great but at least they served coffee and snacks other than that no they're absolutely

kids enjoyed all the fresh cookies at check in

very clean, love the indoor pool.

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

the pool was a little dirty and no towels in gym area

bed, good ac, breakfast and pedestrian bridge to park where dragon boat festival was held

enjoyed everything except for the breakfast

near highways and one thing weekends breakfast should stay open till ten am

close parking

they had wifi so i could work.

really no complaints it had a refrigerator microwave and coffee maker in the room and breakfast was

we loved our stay this will be our go to hotel from now on also had a full kitchen in the room and breakfast

however maids and kitchen personnel were friendly and helpful

staff very nice, breakfast was great

the hotel has an indoor pool, gym for working out, offers wifi and has parking

gym facility was good

the pool was very nice

pool was closed for maintenance

pool was freezing for being indoors. wish they had a heater in it to make it more enjoyable.

beautiful hotel, comfy beds and a good breakfast

unfortunately i didn’t have the breakfast. slept late

the room it self it was nice and clean, everyone fit it wasn t uncomfortable, and mostly the pool, it was a good size not crowded with people

comfort

was amazing , building is so clean and fresh , the pool and hot tub are warm and not at freezing temperatures , i loved every minute of my stay

the bar was not open except for in the evening

no room service unless requested and someone before me smoked in non smoking room

the back side of the hotel days inn berlin turnpike has a clean pool and a small gym with breakfast included

everything i see was great especially the breakfast in the morning..

i liked the gym, i did use it, felt great

clean facilities, free breakfast, and the vending machines and laundry facilities are very

shower worked great. raisin bran for breakfast. nice italian restaurant next door.

the only thing that i didn't like was that they only had an outdoor pool which was closed .

good area. comfortable beds. love breakfast.

staff was great free breakfast was so easy with the grandkids, pool was very nice

enforce the mandate wearing of the masks inside wasn't being cleaned after the large groups of kids where in the food area the toilet kept backing up

the wonderful breakfast

coffee mate at breakfast and happy hour

the fact that it had a kitchen so we could our own food.

was excellent, except the dining room was not cleaned in a timely manner for those coming in for breakfast

hot breakfast items could have been hotter

the breakfast was good and the evening 'snack' could be your

location, fun decor, good breakfast, pet friendly, great parking and easy entrances, ac worked well on the hot day

had lots of parking available

friendly evening staff,ample parking, fridge and microwave already in room.

breakfast could offer a little more variety.

was lovely and helpful gym had no water pillows very uncomfortable-wish i brought my own very

staff, good breakfast included in the price of the room, nice walking area outside the

staff was supper nice, we locked our selves out of the room when we went to the pool and housekeeping called to front desk and let us right in

woke up late and housekeeping was very accommodating for the late check

kids had to sleep on floor in lobby till they found a

perfect for a family with young kids who need big space to run around

very cleaned for covid thank you for great service good breakfast

theres a pool, a gym, what more could you want

bathtub didn't hold water. could use more tables for breakfast.

i love my stay with kids we enjoy are self

was very friendly it was my 6 yr olds little pool party and the gentleman at the desk brought the kids warm cookies to have

breakfast was funky coffee in room not good. could leave creamers and more sugar in rooms.

unfortunately due to covid, no breakfast

the room in the facility were clean and the breakfast provided is wonderful

very friendly staff. decent breakfast. large king room. a frig and microwave. comfy bed!

were expecting continental breakfast, but woke up to a hot breakfast

the food at the sports bar and service was excellent

clean, well staffed, comfortable, nice gym and pool, good restaurant. staff was very friendly

good location ! great bar and restaurant !

the pool was nice and much time was spent there

we appreciate in particular the facilities: access to pool, gym, and restaurant, all in one location

the breakfast wasn't even worth going too

continental breakfast was extremely disappointing

old tv- included continental breakfast was lacking' little to no food available - stated it was 1 mile from venue and was more

said breakfast online but there was none

missed breakfast because it ends at 9am. not even any coffee in lobby.

clean, comfortable, welcoming staff, easy parking. bar & restaurant has amazing food and drinks.

my only complaint was that we would have had to walk outside to go to the indoor pool and in november that wasn't happening

no pool in building and breakfast was not that great

i like the fact that the rooms were clean, access to a pool, hot tub, and breakfast.

only dislike, which is really only an issue of convenience, was the pool/hot tub and restaurant they offer their guests is located in the hotel/building next door so

dust on top of fountain drink machine that is used during breakfast

loved the breakfast

old furniture in the kitchen, water leak spots in the ceiling and most of all minor hot water to

the bed really comfortable and breakfast really good

location was nice and the jamaican lady who worked in the kitchen was a sweet heart

breakfast spread is very good.

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a ski

the room was spacious and the area was quiet, there were good options for breakfast

breakfast was scaled way back, supposedly for covid, but did everything have to be disposable

staff and feeling of home and kitchen

we think someone left the kitchen job suddenly and unexpectedly

the pool and gym were very clean

kitchen could have a few more utensils, forks,etc

easy to find, safe, ample parking

the room was so nice the kitchen area was a plus !!! the pool was very nice as well.

bed was very comfortable and the size of the room & kitchen made it comfortable

she helped us with the check in and also with a late check out

the size of the room was great . breakfast was decent and the staff was very cordial helpful.

pool was closed and fire pit outside wasn’t working

the room and pool kids loved it as well

i was disappointed with the pool

comfortable room and bed with a restaurant and bar in the hotel

ordered room service one night and the food was delicious

was not cleaned on the only day when i was returning there that evening

pool is the size of a thimble!

the pool is very nice

then the third visit, i asked for a late check out at noon

more gluten free options on continental breakfast please please

our kids loved the pool and we all enjoyed the food at the restaurant

the bar and restaurant were enjoyable and the staff was very welcoming and friendly

only thing i didn’t like was the gym

love tea and coffee service laundry is great

breakfast was decent

being able to get up and have breakfast

serve hot breakfast until 9:30'but i couldn't get my lazy but up lol i have 0 complaints and the staff was

was a beautiful property wish it had continental breakfast and pool but it was beautiful nonetheless

was way over chlorinated the first night to the point where it hurt your eyes bring in there, kids eyes hurt after swimming

close to waterbury very clean , has everything i need gym and swimming , friendly staff

staff great breakfast - i like this idea of actually ordering what you want instead of wasting food by putting

was remarkably quiet was able to get the rest i needed and the fact i was able to get a great breakfast

open breakfast until checkout

was amazingly friendly and accommodating when i mentioned my partner was coming in late and we wanted a quiet room and late check out

was good, but the breakfast could use some improvement

enjoyed my stay there were warm cookies every evening and waffles for breakfast

location. cleanliness, breakfast and front desk stagg

nnis and indoor pool)

breakfast

beautiful property, friendly service, easy parking, clean and quiet with great rooms.

loved the attention to detail, the historic feel, the coziness, the breakfast in the morning and the complimentary wine in the evening

continental breakfast was very good! wide variety of choices.

lots of space and having a full kitchen is a bonus for a longer stay

kitchen was great with table, bench, chair and nice large window

i liked the kitchen, although we did not use it

have the bar open all day. provide a wider range of food for lunch and dinner.

the family really enjoyed the fire table/bar out back

1 grab bar in the bathtub is not enough

i wish there was a bar and place to eat downstairs.

for 2 hours , water wouldn’t get hot, sheets on one bed were unchanged, right across from the gym

the pool wasn't open, and had no bar inside

managed to get an early check in

the breakfast wasn’t complimentary. would have been nice to eat for free

i like the shuttle driver ozzie

would have loved free breakfast

would like to have seen more variety for breakfast

the hotel shuttle was very good

the bar was nice and food

the hotel was overun with kids that made the pool area unusable as well as the gym

front desk staff, staff at the bar area, room was and overall experience was great.

wish they had a hot tub. also the bar service was terrible they need more staff

staff were great we were allowed a late check out as we were attending a family funeral - no

only complaint is that the pool was closed

welcoming, the room was very clean and cozy, food in the morning was amazing, the pool and gym was very nice and overall is worth the price

breakfast was excellent

breakfast

breakfast had a good selection and there was plenty of seating room for guests

the pool and jacuzzi was also perfect

she was very nice and accommodating when we needed a late check out.

the location and friendless and the pool area

very comfortable bed, the best i have had. very helpful friendly bar staff.

pool

a grab bar would have helped immensely

had a family medical emergency and they gave use late check out upon request

air conditioning in the gym was not too good

carpets were clean, the gym was newly renovated and nice; it felt clean

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

the suite was perfect for a small family breakfast during the holidays

very spacious, nice layout, beautiful bathroom and kitchen areas, and an amazing (and extra huge

breakfast had many options, the staff were great, and they hustled, my only advice is to work on

the suites and them accomadating me for early check in

we especially appreciated and enjoyed the complimentary warm breakfast with the wonderful options

the customer service the dining area bar area was excellent

my server was delivering room service while the restaurant was virtually empty

the bar was closed earlier than expected.

i had dinner at the bar and the the bartender was also friendly and professional

clean and comfortable, we had apps and drinks at bar on site the bartender kevin was great!

amenities galore include fridge and microwave in each room, ice machine, breakfast, dependable internet and cable, up to date heating and cooling adjustable in each room,

was a very quaint fun experience. breakfast was great!

very clean, great breakfast, staff very helpful

the hotel is clean and safe, nice gym and good value for what you pay

they tried to tell us breakfast closed 30 minutes before the posted time.

quite early in the morning for appointments in hartford and wish there was either a continental breakfast or a morning breakfast restaurant available

more items in the breakfast.

they have a swimming pool

the breakfast options were limited or not restocked

the non 24 hour gym/pool facilities. the window/sliding door hadn't been cleaned in awhile.

has a laundry room

pool was comfortable

the taxi man said he would call the hotel to ask the shuttle bus to come and that i

shuttle driver 10/14 was exceptionally friendly and helpful with suggestions of where to eat

free breakfast was great

shuttle service.

staff are very nice and that includes the cleaning staff the room service crew and especially the front desk personnel

chlorine/ph in pool was very high and burned the kids eyes.

though we were a family of four (two adults and two kids), there was only enough toiletries and towels for two people

great location. good wifi. nice restaurant with the hotel as well.

loved having the two room suite with two tvs and kitchenette

suite size, fireplace, full kitchen, comfortable beds, hot shower, parking right at room

other than that i requested 1st floor near pool

room was spacious for the kids to run around.

the breakfast was scrumptious too

clean neat rooms, friendly staff and breakfast was decent

excellent customer service as well as a delicious breakfast buffet

the breakfast and the pool were great.

excellent breakfast, very comfortable beds.

wish i could have stayed for breakfast but i had an early morning flight

my room came with a kitchen

at the hotel and it was quiet i will stay again when i come back to town and the man driving the shuttle was so nice for the ride to the

airport shuttle roundtrip with added bonus of wake up call! thank you!

kitchenette with a full-size fridge, large desk, comfy bed, clean bathroom

close to airport and with free shuttle service--both appreciated

no restaurants were open. had room service for dinner and it was great.

only the bar area open for meals which were not great..disappointed

liked that you had a little fitness area

friendly, plush bed and pillows, bar and grill, room service

there wasn't room service but i understand due to covid

the breakfast. no bananas.

the front desk lady and drivers of the shuttle were very polite and helpful.

a early check in the second stay, very friendly and helpful

breakfast

i love the breakfast selection.

shuttle driver did not ask passengers to wear a mask

shuttle service to and from airport was excellent

down side was that our shuttle bus driver to the airport was not very friendly and a little cranky

shuttle service to the airport, provided by a contracted company

nice big room lots of space for the kids

pool was perfect for the kids

big room. airport shuttle. breakfast!

no outdoor pool

very clean everywhere. beautiful pool but we didn't have time to try it.

gym is minimal, but functional

breakfast could be improved

i have not tried the pool yet because at the time i went there were just too many kids hollering but they seemed to love it

property by the rear parking lot had a lot of trash

told the guy at the front desk at check-in that we would not make breakfast because our flight departed at 6am and would have to be checking out around 415am

pillows were uncomfortable and due to subpar cleaning of the rooms and laundry services, would not stay in this hotel again