was excellent service and clean and fit for a comfortable stay. also a great breakfast

space

good variety of breakfast, kids and adults were satisfied

i wish they had a taller toilet seat. when my little kids say it's low.

we had a big group with lots of kids so everyone was very disappointed

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

the room service was very attentive and resolve immediately.

great staff! customer service excellent! rooms are spacious and comfortable. plenty of parking

plenty of parking

wish the pool was open

i didnt like the fact that the pool, gym or the breakfast was not available

the hotel was clean. the space was good. parking lot was nice.

told the guy at the front desk at check-in that we would not make breakfast because our flight departed at 6am and would have to be checking out around 415am

was perfect, easy access to the highway, lots of parking space, well lit areas with front and rear exits

was really nice and so was the room service people

in like the clean rooms, pool kids loved.

the humble yet friendly staff everyone is down to earth, and the pool area is great.

floor in my room didn't have carpet. very dark in back parking area

convenient shuttle

did not like. no shuttle no breakfast dirty bathroom.

had good selection for breakfast

very clean and the pool and spa were clean as well as the fitness center very well kept

i like the complimentary breakfast, and pool, fitness room available too

great staff great breakfast!!

i like the complimentary breakfast, and pool, fitness room available too

this was simple with an airport shuttle and not bad in the pocket book

shuttle service to the airport, provided by a contracted company

to move us to another room and that would have been great but we already had laid down the kids

nice big room lots of space for the kids

in only one room, so the kids slept in a cold room and the other room temperature was little hot but ok

gym

wish we had time to check out the pool and gym, both looked great

i had a 6am flight, but the 24-hour shuttle service got me there with ample time to spare

laundry room and gym facility downstairs

the proximity to the airport and the on time shuttle

shuttle service to bradley was great with very extended hours

a early check in the second stay, very friendly and helpful

i just wished that the fitness center was a bit larger.

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but neither existed at this hotel

breakfast was a downer

excellent breakfast, very comfortable beds.

and intelligent, actually nutritious breakfast choices — thank you

very clean staff very friend large choice for breakfast

clean. breakfast was very good!

breakfast bar was awesome as was the gentlemen handling it!

everything at your fingertips! comfortable, yummy breakfast, kids loved the pool.

pool is a little small

i booked the hotel for 3 nights just to have the kids go to a pool and when i checked in was when i found out that it was closed

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor pool to free breakfast to location to comfortable bed

hotel was very clean in and out the pool was down the staff was friendly i had 3 kids i felt very welcome the room was cozy bed was amazing i will stay again and recomend my family

offers breakfast, pool, internet, free shuttle, snacks for purchase, great bed and stylish room

the pool water is cold

gym is minimal, but functional

the breakfast eggs and sausage wasn't good in my opinion. but the waffles were awesome!

your mins from places to eat and entertainment, the pool is also fun for the kids

all over the kitchen floor, the curtains did close well enough for privacy, the sink faucet was very loose

room size along with amenities pool,grill

my family loved the breakfast and more importantly, how clean the hotel was

in addition to a very good breakfast, they also offer drinks, and food in the evening making you forget you are staying by an

room with kitchen

staff are very nice and that includes the cleaning staff the room service crew and especially the front desk personnel

great location with a great bar and restaurant.

did not have breakfast at hotel due to cost, i had 2 small kids, not worth $14.99 per person

free airport shuttle. friendly staff

location and shuttle and staff

the taxi man said he would call the hotel to ask the shuttle bus to come and that i

free breakfast was great

definitely made the best of the indoor pool & hot tub

was convenient to i 91 it was quiet and the staff was very nice and added benefit was the breakfast which was included in the price

they shuttled us to and from the airport and to and from the car rental agency

breakfast ended too early

guess, it was room service but when i responded no one there

the shuttle from airport was not available when we arrived

the pool and laundry facilities are a nice plus

no free breakfast

breakfast was good. staff was helpful. glad you had laundry facility!

, staff was so nice and friendly, this is my second time staying in the property i love it,my kids love it and we recommend it very

the staff was nice, parking was good, bathroom was clean

cleanliness. super comfy room. friendly staff. great deal. free wifi and parking.

place was filthy, the parking lot was sketchy and i made my husband move our car

clean, gym was ok

i loved the laundry facility as

the restaurant and bar were only open 6a to 10a and 5pm to 9pm monday through wednesday.

it's worth the money if you have business locally, in house bar and restaurant

i appreciated shuttle to and from the hotel

the bar was nice and food

staff were great we were allowed a late check out as we were attending a family funeral - no

wish they had a hot tub. also the bar service was terrible they need more staff

the bar and restaurant area

loved the convenience and the bar staff was fantastic!

the family really enjoyed the fire table/bar out back

the room was exceptional, bar was great & breakfast was nice.

room, clean, breakfast, staff

all the amenities were very nice: pool area, bar, fire pit

thrilled with the complimentary breakfast buffet, but other than that i was very happy with my 5 day stay

pool and gym

restaurant staff were great. my kids loved the pool

location. close to highway price was good. great breakfast

was great scenery was beautiful pool was big and my son enjoyed it upgraded bathroom coffee was

was closed the whole day we booked just to swim with my kids

fitness area and pool

atmosphere depressing in bar and food poor

no room service

friendly, plush bed and pillows, bar and grill, room service

room service was quiet and unobtrusive

use the pool or hot tub because there was too many kids in it

we did pick a bad day since there was a bus of kids for playing sports so didn’t get to use it

services not available, bar closed due to staffing.

she was very nice and accommodating when we needed a late check out.

the pool and jacuzzi was also perfect

breakfast was little to be desired

breakfast. gym coffee in room pleasant staft

very clean, great breakfast, staff very helpful

friendly staff, decent breakfast, clean and comfortable

the breakfast was not great

of a good hotel are covered , perfectly clean , new , staff super friendly , location x 3 , breakfast , fully recommended

staff was friendly. great pool and breakfast options

breakfast had a good selection and there was plenty of seating room for guests

location, excellent design scheme, friendly staff, great continental breakfast

the pool and the bed

i loved it and would definitely go back again with the kids

in addition to shower wood be nice and better air conditioning is needed as well as extended pool hours

they gym did not have hand sanitizer or water

location. cleanliness, breakfast and front desk stagg

enjoyed my stay there were warm cookies every evening and waffles for breakfast

old furniture in the kitchen, water leak spots in the ceiling and most of all minor hot water to

there were nothing in the kitchen area

stayed in a suite with kitchen facilities and yet i had to preorder cookware, dining ware, utensils and i had to bring my

breakfast was great, fitness center is nice but a few things were broken on the cycling machine.

the bed really comfortable and breakfast really good

bed was very comfortable, continental breakfast was no good, staff was exceptional

the breakfast wasn't even worth going too

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there was dried up vomit in front of the elevator

continental breakfast was extremely disappointing

they didn't have breakfast or a gym

the location is good, with easy access, parking on the waterfront although my room was looking at the

parking was good and there were places to eat and drink in walking distance

laundry facilities weren t utilizable

the parking was well lit and felt safe

their partnership with uno restaurant allowed us to order as room service

have offered a shuttle service to/from the new mgm springfield casino

luckily we have kids so i was able to wipe a lot with baby wipes

kids loved the pool

and breakfast was far better than the competing hotels

the kids loved the pool and i enjoyed the shower and the breakfast!

center hope the manager was so amazing, breakfast buffet amazing room & bathroom were spacious, pool was ok, will book

pricing and the king sized bed are wonderful access to the downtown area is confident in door gym and swimming breakfast is always fresh and fulfilling

had a gym

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

they offer snacks and water bottles to take up to your room, my tired kids loved this

breakfast was everything you could want

didn’t get to check out the pool but i suggest you do

we had to say there was something we didn't like it would only be that the pool was full at the 3 times we went there

the pool and gym

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was top

the room and staff and casino and food. it's a great place to stay.

lost money at the casino

did not realize it was a casino hotel

casino-bright, clean,

the casino was awesome-we won

close by and convenient to the mgm casino

location was close to casino and highways beds were super comfortable.

food options were too highend if traveling with kids

there had to be 50 kids and 30 adults in pool area at all times

it has swimming pool and little gym

helpful staffs! we arrived early at 10am, they let us early check in!! super :)

bar has a crummy wine list and mediocre snacks

limited space in lobby and breakfast.

hot breakfast. nice clean room. helpful staff.

the free breakfast was great

we asked for early check in and a later check out, she was gracious and accomdation

i had carried food for my kids that ended up going bad

good location downtown. nice design and good bed. good wifi.

the bar and restaurant were both closed and there is no room service

missed having room service

restaurant or bar really poor continental breakfast

very unfortunate for the price that the hotel does not offer any type of breakfast offerings or room service

clean, good. clean. breakfast options great

also perhaps to have breakfast open later than 9am,

at breakfast was totally the highlight of the stay, especially for my kids

several doors were propped open so the kids could run from room to room

breakfast nice, with eggs and sausages

room service's refusal to accommodate substitution of meat side dish for a

take caution with kids using water in their own

hotel is very nice, just not suitable for young kids

out in the hall by our room there was a tray of food that someone had ordered from room service that was sitting out there for over 24 hours

kids jamming up the elevators all night playing games with no staff trying to control that issue

one of the best gym/pool/hot tubs i've had in a hotel

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

important details when traveling with kids

only thing that i would complain about was that the pool and jacuzzi area needed to be cleaned

garage, amenities, easy location, room service, and the 2:00 p.m. check-out.

all the towels were rather small and very thin—perhaps this reduces the laundry burden and helps the environment—if so then it’s a positive and not a negative

the bonus for us was the coin operated guest laundry which made travelling easier

had drinks at night at the bar and the bartender kim was supper friendly and made you feel very comfortable

we didn't make it to the pool , unfortunately, we had been out in the rain all day and needed to get warm

room was nice, clean, comfortable. only stayed one night, kids had a blast at the pool.

i loved the whole vibe. the property was very cozy. good parking and easy to navigate.

breakfast was an added luxury

delicious continental breakfast, and the restaurant was fabulous as well

but it s obviously more of a bed and breakfast than chain hotel

building, easy access and parking, ev charger on-premises, own restaurant, friendly staff

they need more tables by the pool

no salt or pepper in the kitchen

the laundry room was clean and very useful

full kitchen, huge bed, huge bathroom, living room

hot breakfast items could have been hotter

i wish the pool were open. the gym was tricky for me to work the equipment by myself.

the pool and whirlpool tub were very nice and relaxing

the lady that provided the breakfast was beyond outstanding

free breakfast was also nice, only a little disappointed with the fact they had no potato option for

pool, room,breakfast

love the pool and also the breakfast is all you can eat for $10 dollars and the variety is

the room it self it was nice and clean, everyone fit it wasn t uncomfortable, and mostly the pool, it was a good size not crowded with people

the bar staff was awesome and the front desk clerk was the best

it was clean. had a pool. had a small bar in the nice, up to date lobby.

the bar was available late enough to enjoy a cocktail while visiting with family

overall property very nice and staff great. early check in was great and smooth.

the pool was warm and sunlight streaming through the windows there created a lovely experience

restaurant menu could have had a few more simple options, like kids foods

was clean and comfortable and the food in twiggs (the bar restaurant upstairs) was terrific

our kids loved the pool and we all enjoyed the food at the restaurant

the breakfast had a lot of variety

the location, the room, the decor, the breakfast - all beautiful

great room service

a bit pricey but worth it. small parking lot.

great full breakfast in a lovely restaurant space, complementary valet parking, nice fully equipped work out room

very nice place, very clean, comfortable, quite, good breakfast.... they treated us really good!

no breakfast

the breakfast area has a beautiful scenic view of what used to be jam's beach

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

i absolutely loved it and the free breakfast was great, i

pool was closed while we were there, that was a bummer for the kids

the breakfast and the staff attending it was beyond the usual included breakfast

breakfast was absolutely delicious…lots of choices

i love the location and the facilities the pool was exceptional

pool wasn't open.

the pool and pool area was clean and in order

kitchen was prepped well

free breakfast was excellent - just a great

there was nothing left for breakfast when we went down

when my family and i arrived we were told the pool and the gym were unavailable for use due to renovations

clean, good customer service, great breakfast.

no hot breakfast on week days

i had to leave early and breakfast person was accommodating.

no gym. breakfast hot food not really hot

free breakfast. very nice room.

the breakfast was good i thought everything was satisfactory

us one more night due to the fact that we were in pain from our disability and still allowed a late check out the next day

super helpful staff. good complimentory breakfast. clean room. excellent price.

was clean smell the clean me and my family enjoy it and furbaby dog they even had breakfast in bags that was

and it comes with complementary breakfast

breakfast was amazing

the breakfast had so many options and we loved that it wasnt over until 10

the hours of the pool and the the lobby was absolutely beautiful and welcoming.

reasonable rate for a simple hotel room. clean, well maintained, good breakfast. thank you!

sure how breakfast worked because of covid, just grabbed coffee and ate after checkout somewhere else not a

in breakfast if can replace egg and ham with just egg

gym

the breakfast was really good with many choices

the pool and gym were in disrepair and it was not relayed to me by booking.

like that the room has a refrigerator, that it has a pool, sauna and a gym

excellent room. fine breakfast. close to dining choices.

the rooms were newly renovated and the pool was nice and

the fitness room. the kitchen in the room. the size of the room.

breakfast was amazing way more options than i expected they had almost everything you could think

had dents an the over head light was crack an pulled all the way out just wasn’t happy my kids an i cleaned up it was my daughter bday i did call down to front desk an they said they will

the breakfast was decent

enjoyed using the hot tub and the pool and the rooms are comfortable and clean also breakfast was

my wife and kids really liked the pool

location close to the mass pike. good breakfast.

it was nice enjoyed the pool

we came to breakfast right at the end and she went out of her way to make sure the kids got something hot to

spacious room, breakfast was great

very clean, friendly staff, free hot breakfast. snack store opened 24 hours a day.

the environment the use of the pool and gym and access to the dining room was very nice and staff have been very friendly

great 2 bed room suite, fits perfectly for a family. regular breakfast, very close to the mall

furthermore, it snowed quite a bit the day before we departed, but the parking lot had not been shoveled out between the cars leaving it very icy and slippery

no breakfast, no pool & no fitness center ud83dude1e

pool was closed the lights in the parking lot were not working breakfast could have been a bit

burglary of multiple cars in parking lot made us feel unsafe in the area

sink was clogged in bathroom. gym is not very well appointed.

the indoor pool and breakfast area were very nice

many too many breakfast options and the bathroom sliding door came off the hinge so we got stuck in the

ended up having a dark room :( covid had the pool and fitness closed

pool too chilly

breakfast was quite tasty as well

very friendly staff. nice breakfast and coffee. near freeway. comfortable beds.

no pool bcuz of corona maybe they should do time slot for ppl to use the pool

pool smaller than expected

early check in request was accommodated,

hotel is quiet, convenient location, staff very friendly, and the breakfast is excellent

the pool was a great size for the kids

the suite was very nice with french doors separating the bedroom from the living room & kitchen

the pool was warm perfect for the kids

the breakfast was also nice to have

the pool was a great size for the kids

breakfast was great both mornings

no salsa on the continental breakfast

i love the pool time with my fam.

breakfast gym and pool were nice. bed was comfortable.

use but liked that it had a pool and used it to help teach kids how to swim via local partnership with local business