pool smaller than i thought, but can't hold that against the hotel

was some young kids having a party in one of the rooms but i will say that the staff resolved the

breakfast was absolutely delicious…lots of choices

vey nice breakfast . staff very courteous and friendly

gym, pool, breakfast closet to other shops

good breakfast

the breakfast was good not as big as chicopee but still was amazing

the pool was just the right temperature, and size to allow multiple families to use it at once

decent breakfast and nice lounge areas, pool and fire pit

nothing was open , as in pool and gym

charged us 20$ for pet fee, we have 2 cocker spaniels

the shower curtain bar was broken so the curtain would not stay in place

very convenient location, good bar and breakfast selection. very comfortable bed

we didn't make it to the pool , unfortunately, we had been out in the rain all day and needed to get warm

hotel near the center of the springfield the room is comfortable breakfast is good more parking area hotel price and accommodation balance is very

close by and convenient to the mgm casino

location was close to casino and highways beds were super comfortable.

need some better and less 3xpensive options for a quick coffee and breakfast.

breakfast buffet wasn't as good as the individual menu we had last time we stayed 7/18/21

great king bed. sauna was a nice addition to the pool/gym area.

the pool is a great size for my kids to go swimming

we really would have liked hot tub and continental breakfast!

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

bc for us it wasnt a huge deal we couldn't use it for one night without our kids, but if we were staying longer or had our kids with us it would have been a deal breaker for

location, cleanliness and pool...staff was great too!

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

important details when traveling with kids

we have stayed at a lot of casinos and the smell of cigarettes just really kills it for us

the smoke free casino and the room was great

casino-bright, clean,

staff was great, don’t need to leave the hotel casino has everything you need inside

lost money at the casino

the free breakfast was great

they need to update breakfast foods available at least a couple days as week.

the pool was the best part because our kids had a wonderful time, and the staff was very friendly and attentive

breakfast was very good and the location was perfect

i had carried food for my kids that ended up going bad

the pool was a bit cold for our little guy

the kids loved the pool and i enjoyed the shower and the breakfast!

the pool wasn't open when we arrived for our stay and also that the choices for the free breakfast was

the gym was very nice and the breakfast was good

breakfast was great, staff was friendly and hotel was close to where we needed to be.

comfortable clean just sad due to the spa and pool being closed because honestly thats why i came but i still enjoyed my time

staff was lovely and welcoming very helpful the breakfast was great lots to choose from the local bar and restaurant adjoining to hotel amazing had a great time

the location is perfect, located in the same parking lot as the basketball hall of fame and less than a $10 uber ride to mgm springfield and the

the pool and food was awesome

service was way to slow and the bar across the parking lot was fun for one

breakfast that's included was not very tasty

it came with the kitchen and all utensils

large spacious rooms , and beautiful large heated indoor pool a bonus

we didn’t have the time to use the pool but we were able to use the gym and that was also very clean even

very pleasant breakfast workers

pool was closed

swimming pool of course!

pool smaller than expected

great location. room was well appointed and very clean. wonderful breakfast choices.

breakfast was hot and delicious with plenty of options which is important to me

the rooms clean and spacious, beds comfortable, breakfast was outstanding

breakfast was amazing

would be nice to be able to access the pool 24hrs like the gym

also the gym was locked by appt only and even though it was empty that same staff member refused us entry or

looked the pool. bed was comfortable, bought the pillows they were perfect.

location, near shopping stores and restaurants. good breakfast

was clean smell the clean me and my family enjoy it and furbaby dog they even had breakfast in bags that was

breakfast was good. coffee excellent.

fitness center could use a new set of dumbbells

and it comes with complementary breakfast

the indoor pool and hot tub were really nice after the workout

excellent room. fine breakfast. close to dining choices.

the breakfast was great!

had dents an the over head light was crack an pulled all the way out just wasn’t happy my kids an i cleaned up it was my daughter bday i did call down to front desk an they said they will

the place was very clean and salt water pool was awesome!

clean, convenient..:. breakfast included...free parking... friendly, respectful staff

breakfast was great, i like the pool, awesome jacuzzi

was great, i like the pool, awesome jacuzzi

kids had a blast in the pool

very friendly staff, nice room, clean, great value, and such a great breakfast buffet too

breakfast was delicious, the location was perfect & next to walmart supper shopping, the place was

staff, very comfortable bed- clean, spacious room- great breakfast- perfect location right off turnpike

pool was perfect for what i was looking for as was the room

good amenities: parking right in front, breakfast included with various choices

the room, breakfast was just what we needed

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

there was a lot of food choices in the area and was pretty close to the mgm casino.

very nice place, very clean, comfortable, quite, good breakfast.... they treated us really good!

the room was spotless, the beds were really comfortable, the breakfast was more than adequate and the view from the dining area was simply lovely

staff, coffee maker, fridge, fitness room, laundry, clean rooms and affordable

pool and gym were fine - gym would be better with all-in-one machine or smith machine but dumbbells and

could have been better i tried to get dinner but there was no one at the bar to order my fiance said the pillows were too

was great scenery was beautiful pool was big and my son enjoyed it upgraded bathroom coffee was

great location, friendly staff, clean, large rooms, good gym facility

the pool area was great the kids had fun swimming and i was able to relax

great staff. clean everywhere. pool fridge microwave :)

i didn't try the pool or anything but it i did check it out, nobody was in there all the times i checked, they had a

good pool and fitness center

clean, good customer service, great breakfast.

i liked the spacious room with the kitchenette. pool was great! breakfast was good!

breakfast was great, room was big and clean, price was proper

breakfast buffet was superb

breakfast buffet was excellent and the hotel location was right near stores and restaurants i would

breakfast and coffee

early check in ( hilton honors) was the best perk because we travelled a long distance

hotel suites & spa several times and have never been disappointed

) my husband used the gym and was pleased with the equipment, but we didn’t visit the pool

rooms, pool and hot tub, little gym and breakfast.

the next day i went for my complimentary grab and go hot breakfast

the spa is an absolute plus

the rooms were spacious, and the hotel had an adequate continental breakfast

quick and early check in. friendly staff.

space

my kids were

also, breakfast was nice, staff constantly cleaned the dining room after guests

plentiful breakfast buffet

in it ud83dude35‍ud83dudcab and we were disappointed with no workout area not even a small gym with some weights would have been nice

hotel is charging full price for the rooms knowing that the pool, front desk and some other amenities like the availability of drinking water or certain

close to airport, van shuttle so easy with little wait time both & back

the kids woke up too early. lol

there are plenty of parking

laundry onsite is convenient but you'll need to bring quarters

assholes that leave barking all day dogs in room when not there multiple abandoned stolen cars in parking lot dont waste time complaining to staff/owner they laugh and say oh

the pool was great!

great staff! customer service excellent! rooms are spacious and comfortable. plenty of parking

location right across from the bradley airport with a shuttle

wish pool was open kids really want to swim when we come.

i didn't like that breakfast was not served until 630am. i had to catch a 620 am shuttle.

breakfast was adequate. staff was exceptional!

no pool

no restaurants were open. had room service for dinner and it was great.

i enjoyed how pleasant room service was and enjoyed the shuttle

the early morning room service delivery man is excellent.

only the bar area open for meals which were not great..disappointed

friendly, plush bed and pillows, bar and grill, room service

could walk the mile from the airport. comfortable and helpful staff allowed a late check out.

shuttle service to bradley was great with very extended hours

front desk staff fantastic. also, shuttle driver right on, friendly and organized.

the shuttle to the airport was excellent

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but neither existed at this hotel

did not offer breakfast even though the website says it does, pool didn't have water in it (kids were bummed), the other bedroom did not have ac

down side was that our shuttle bus driver to the airport was not very friendly and a little cranky

in only one room, so the kids slept in a cold room and the other room temperature was little hot but ok

shuttle driver did not ask passengers to wear a mask

to move us to another room and that would have been great but we already had laid down the kids

the airport shuttle started at this hotel so was guaranteed a seat/pickup

at the hotel and it was quiet i will stay again when i come back to town and the man driving the shuttle was so nice for the ride to the

gym, room set up

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

i like the rooms and access to the gym and laundry services

very good breakfast and friendly front desk

breakfast buffet is perfect

staff, good breakfast, very comfortable beds , very clean , good location

the gym was closed

loved the breakfast

clean, comfortable, great breakfast, close to town.

were very happy with our stay and enjoyed the ev charger, breakfast and pool amenities

booking description says hot tub. there is no hot tub, just a small pool.

my daughter really liked the swimming pool

breakfast was awesome! lots of options including non dairy milk and gluten free.

excellent customer service as well as a delicious breakfast buffet

clean neat rooms, friendly staff and breakfast was decent

excellent breakfast, very comfortable beds.

we enjoyed the location - and the breakfast and the pool.

pool

we were there for 3 nights total so no room service was needed and 2nd morning at 915 am housekeeping was knocking on my door to see if

breakfast and the pool for the kids

full breakfast and gym

wifi was almost non existent

ported to front desk);

my family loved the breakfast and more importantly, how clean the hotel was

i had 3 people with me including kids so we used a lot of things

all over the kitchen floor, the curtains did close well enough for privacy, the sink faucet was very loose

breakfast selection

breakfast was better than average, lots of choices and well maintained by the staff

wifi free

did not have breakfast at hotel due to cost, i had 2 small kids, not worth $14.99 per person

free airport shuttle. friendly staff

though we were a family of four

they have room service in the breakfast is dee-licious

your bar was closed

reasonably priced, including the good tavern food and bar - indoor and out

and the concierge’s let us stay an extra hour for a late check out since we had arrived very late the night before due to snowy & stormy weather

lovely bar too

it has so much charm and a bar that dates to 1786

breakfast was a bit of a disappointment

was not feeling well, and did not have breakfast

shuttle driver 10/14 was exceptionally friendly and helpful with suggestions of where to eat

pool, gym, atmosphere.

shuttle to hotel was very accomodating, 24 hours availability

for the breakfast i would add fruits and veggies . the wifi wasn t working.

floor in my room didn't have carpet. very dark in back parking area

hotel s wifi wasn t working

it was supposed to have shuttle to airport and did not

exit door to the parking lot next to our room slams shut when people come in and out

the hotel also boasts a fitness center and a convenience store for added convenience

front desk staff, staff at the bar area, room was and overall experience was great.

fitness center was outstanding - lots of treadmills, good variety of weights

the bar and restaurant area

was woken up at 6am to kids screaming & running up and down the halls

only complaining is some of kitchen utensils are missing or needed to be replaced, such as spatula

my kids loved the pool & snack area

the included hot breakfast was also very much appreciated

we initially were very impressed by the size of the kitchen and living area during that stay

the gym was great to have and so was the pool

breakfast ended too early

we were able to get a shuttle to and from the airport even at very early hours in the morning

they also had yard games for the kids to play

the shuttle from airport was not available when we arrived

would like to have seen more variety for breakfast

too much to like - shuttle was unavailable to airport - which is why i booked this location

clean, gym was ok

the pool wasn't open, and had no bar inside

the restaurant and bar were only open 6a to 10a and 5pm to 9pm monday through wednesday.

pool, no staff for the bar and restaurant for the fourth, one night the man at the front desk seemed more into his phone

clean and as seen as pic the food omg was properly placed food was hot clean and cooked well pool area was very clean staff was cool

the suite was cool, felt like home. nice pool & whirlpool. liked the place a lot

that the pool close at 10 it should close at least 11:00pm

the pool sign up and the price of the rooms

complimentary breakfast

the kids loved the heated pool/hot tub

the pool temperature was cold for an indoor pool.

clean, quiet room. wonderful bed. close to umass and easy access. delicious breakfast.

swimming pool and a small gym is there for their guests

nice that there were laundry machines on site

the pool

very clean and attractive. i appreciated the fitness center as an amenity.

pool is tiny

also has an indoor pool and fitness

also has an indoor pool and fitness

could us a bar in the shower for added safety.

great bar and restaurant in this historic inn right on the main square/green in amherst

warm reception, great restaurant and bar staff. best location.

the bar is great with a lovely outdoor seating area, and the restaurant food is delicious

fitness center was small but adequate

location was great and breakfast was just right.

breakfast was quick grab but other than that everything was beyond our expectations would

bed & breakfast

breakfast

outdoor facilities, we took advantage of the privileges at the sister property

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

the pool is very nice

the bar and restaurant were enjoyable and the staff was very welcoming and friendly

the pool was warm and sunlight streaming through the windows there created a lovely experience

our two bedroom was perfect for our family. pool/jacuzzi great for us and the kids.

laundry breakfast

we left before breakfast was served. was a quick overnight on a road trip.

the room was beautiful, clean and spacious enough for my 2 kids and i

convenient location, quiet, room very nice, very good breakfast included

didn't have the breakfast, nice location, plenty of parking, nice shower.