rly morning) but there are times when it is very slow

location close to office, walking distance to nearby food places, or nice restaurant and bar inside to grab a bite to eat

clean, attractive rooms convenient to absolutely everything free parking

you have to pay for parking

liked the gym

just wish the pool & jacuzzi were open later than 10pm.

also, we could hear a lot of noise from the pool/hot tub

t a little small), friendly and helpful staff, great location close to the airport and some

also to set up free wifi was complicated and intermittent

that it had on-site bar and restaurant

nice people run it free parking, wifi, and 24 hour coffee coin operated laundry room nice lobby and courtyard access to

beds were nice and comfy. staff was really nice. i liked having a 1st floor room with kids.

hard to relax in the spa or pool with kids running around

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

i promised the kids we were going to swim

breakfast was good, but i think the team working on replenishing the food was not prepared for a

nice gym, friendly staff

large breakfast area

the heaters was loud. their breakfast should be prolonged until 10:00 a.m. at least.

clean and breakfast

the dryer didn’t dry so well in the laundry room!

not good value for money for a company that has only virtual staff - laundry uses coins and doesn't have detergent, rooms are small, no facility apart from parking

laundry needs a boat load of quarters, which means it's as good as having no guest laundry

and free laundry

the 24 hour help #…she gave me a code for a “concierge closet” which turned out to be a laundry room with two locked closets… so no tv for our two night stay

i hope that your facilities never lose this authenticity which raises the bar from other hotels i ve been to

we loved the price-worthiness, the full kitchen, the spaciousness and the layout!

the accessible lift for the pool wasn t working

free wifi did not work

the only thing i would have wished for would have been a jacuzzi but they do have a heated pool.

we enjoyed the pool and whirlpool

pool wasn't very clean

they offer free hot breakfast which is better than i expected

free parking and breakfast

) & breakfast was awesome

need menus in rooms for the room service

i used my hotspot as it was secure. free wifi wasn't secure

for soap bar but got shoe scrub instead - comforters were too old and saggy - paid parking - no room

wifi worked, the tv actually had channels that i watch

if they had wifi they never said it and i never knew i had to pay for parking until i got there

no explanation on early check in

also, don't be fooled by the claim that they have ev chargers

i didn't like was some amenities were closed like laundry, ice machine were off or empty

my daughters loved the hot tub and gym

clean room nice gym

points - size of room - comfortable bed - view over the lagoon - quiet area - pool & gym - good restaurants nearby less good - expensive car parking and breakfast - noisy

peaceful and safe location, 24-hour gym, large room size

convenient 24h gym with free weights, cardio machines and a pulley

the staff let us bring our own food and drinks one night and another day by the pool

nice gym but more equipment would make difference

the gym facilities and the bar area

pool

also the pet fee is $75 not $50

i loved my stay at this hotel pool and gym were vey clean i had a good rest it was very quiet

too much chlorine in pool. the bag breakfast.

24hour gym

breakfast was good, the staff was friendly

the bed was comfortable to sleep and breakfast was great and service was friendly

the breakfast is great

everything about it was amazing. breakfast was sooooo good also.

breakfast was great. staff was nice!

the breakfast was the best i've had in quite a while

they offer a smaller gym, relatively large rooms and a complimentary breakfast

service and breakfast

the breakfast was extensive and wholesome

heated pool

good location, nice big room, nice staff, good breakfast.

provided dishes and a big enough table for the kids to eat at

all in all, the kids and i had a wonderful time and we will definitely be back

very comfortable suites, well equipped kitchen

the kids in the pool and jacuzzi

cold water in the swimming pool

free wifi in the room.

free wifi. movies on demand. quick service. decent gym with pool.

the pool was extremely warm!

breakfast was very good

free hot breakfast and pool for kids.

breakfast had lots of options for everyone

also, we did not like that we could not use the pool in the afternoons due to the swim classes going on

food, room, facilities, steven at front desk even did my early check in and boarding pass on

close to sfo and had a shuttle clean and well maintained

room was clean and big. location is good and so is the shuttle service

excellent decor, quiet, large room, good facilities, extremely comfortable bed, airport shuttle

shuttle bus didn’t show up after waiting for an hour an air crew staying in double tree advised

is shuttle bus to/from the airport

hotel has an airport shuttle which picked us up at the airport and took us back to the airport the next day

d $26+ breakfast buffet was amazing- best i've encountered in years

great room, gym good for hotel but could be updated

i requested for the late check out at 1pm and it was granted that day

business woman), kind/helpful staff throughout, excellent on-site hotel restaurant & bar with extended hours

room new bedding good airport hotel shuttle bus also good and the drivers were very helpful with our

i loved the inside swimming pool. specially for the kids.

great location, above average gym. room service was good

bathroom lock broken. no room service for second day stay.

room was clean. front desk staff was terrific. the gym was better than most.

and free shuttle , 5 minutes to the airport

the breakfast is superb room was clean, comfortable bed, easy access from the lobby

close to airport, airport courtesy shuttle service, breakfast included, quick access to freeway

only thing we didn't like was not being able to get shuttle service from the airport to the hotel

nice clean rooms and hot breakfast buffet

location is fantastic and the gym was top notch!

it is so clean and huge! also, we like the pool.

bit more expensive than others in the area but great for kids and shuttle bus was perfect for a next day 6:30am

the bar is open late, and christopher is a superb and attentive bartender

9 floor open space in the center of the hotel just off the elevator nerve wracking when you have kids

they gave me an early check in which set the tone for the day

and comfortable with a view of the bay, lots of natural lighting and good lighting inside room, laundry facility on site is super helpful, free coffee and tea, free use of luggage carts, free use

the staff everyone from front desk to ladies taking care of breakfast buffet friendly and professional

room was clean and very spacious for 2 adults and 2 kids

i know there's never a guarantee of an early check in, but it did seem surprising that even though the hotel knew we had arrived early in

nothing. despite advertising bars restaurant and pool etc there was not even a laundry

we arrived at the airport after midnight and the shuttle arrived within 15 minutes

has a great view of sfo runway! has a clean safe bar area for food with a friendly staff.

location and shuttle service to sfo

full room service

hotel didn't respond to my questions around hotel shuttle service or early check in previously posted twice

great breakfast, great price, great location. breakfast and service were fantastic!

breakfast was very basic

free breakfast, close to a walking path by the water and the gym was fine.

shuttle was on time

the accommodations and services were impeccable a great location so close to the airport and the shuttle was right on

,late check out, beds were amazingly comfortable, staff very helpful, great lounge/ grill in hotel

loved the stay with clean room, good bar and restaurant.

wish i could have enjoyed the bar downstairs but i will definitely be back

loved the real gym: great updated equipment (i

great for kids, shuttle

clean, spacious, great shuttle service, super close to airport

really liked the lobby area, there were things for my kids to do (play games/pool) and they enjoyed the indoor

friendly and helpful staff; convenient airport shuttle; super comfortable room

shuttle to airport

parking. great breakfast. friendly staff.

room service menu tried to order some dinner on the room service menu, but they asked a lot of

very clean, large size rooms and great to have coin operated laundry onsite

great service. free electric vehicle parking

location was in a busy street and getting in and out of parking lot was difficult

good gym

room service pizza was overly cheesy and dry

rooms are great, staff are great and friendly, very high quality common areas, great gym, great bathroom in the room with large shower and great space

great view! good service! happy smile! all is perfect for my kids! they are all exciting!

i loved the nespresso coffee in room, the great gym and floor to ceiling windows stretching the length of my room with a beautiful sunset view

breakfast was great.

kind of staff and they have somewhere you can do your laundry

room window alongside a walkway

it was so clean, the beds were comfortable and the breakfast was great

stayed two nights, wifi cut off after one night

ove, oven, dishwasher, full-size refrigerator, large counter space, utensils, pans etc)

wifi was slow and was so much trouble to connect . cable was awful, it kept lagging.

they were nice to give me a late check out as my flight had been canceled and i wasn't leaving until later in that

very courteous staff, quiet and comfortable room, late check out and 24/7 check in

weights in the gym were too small for the heavy lifters.

early morning flight, free shuttle, super clean, friendly staff, room large and roomy, included breakfast

i also thought that the extra payment for late check out at 4pm was quite reasonable

to airport for early morning flight, free shuttle, super clean, friendly staff, room large and roomy, included

morning breakfast bar to grab and go since we left early the next morning

location so perfectly close to airport, free shuttle, staff so nice, room clean and comfortable

comfortable beds, clean stylish rooms, balcony access, beautiful pool and bar areas.

hotel is new and very clean pool. also staff are so nice

not able to order anything from the bar or restaurant until 4 pm, while by the pool

not able to order anything from the bar or restaurant until 4 pm, while by the pool

the bar tenders were fantastic. very knowledgeable about menu and drinks.

speaking of eating, the breakfast buffet is well-presented and hearty

breakfast was only good

the gym equipment is very dated

they hadn’t extra bad for kids under 2 years old

my partner was hoping for eggs for breakfast...

enjoyed the rooms and the well equpped gym. hip

didn’t get to the bar or restaurant, but will be back

we loved the liquid soap in the bathroom instead of the bar soap

only sprinter treadmills not normal treadmills in gym (very minor!)

-bad food services -very poor gym

breakfast and staff were outstanding

breakfast was great but the food was cold

the rooms were large with kitchen,very nice

were not expecting a kitchen in our room, and it was a pleasant surprise

staff were helpful, breakfast was good felt safe staying here.

rooms were fine, good amenities, breakfast included, staff very helpful.

the wifi barely reached my room on the 5th floor.

gym is very small

it is a very clean hotel and the amenities that i used, such as the gym were more than adequate

pool because unfortunately was closed for maintenance,our girls was planning to go ,even though i

very clean. quiet and close to airport. shuttle service on time.

i like it the place was good and quite there’s a cute nice little pool and fitness room

it’s a great place for a little rest n recovery. love the spa tub

the facility was clean and well kept and i was given a late check out.

swimming pool was closed, i think (for repair

very convenient from the airport, service shuttle is amazing too

i’m flying out to japan and the airport shuttle is so convenient

the pool was closed.

hotel no frills heated clean pool , next to costco and mcdonald’s fine dining in walking

one laundry room on site

free shuttle is awesome

only thing was that the shuttle driver took a 1/2 hour to find us because he wasn't told we're to look

very overwhelmed by the front desk staff and the shuttle drivers

friendly staff, free airport shuttle, nice room

very close to the airport and the hotel provides free shuttles every 30 minutes

staff were nice, and i really like that their gym is 24 hours

having a bar and restaurant

staff was really good! gym was also good enough.

clean rooms. convenient to the airport. good bar and restaurant. great staff.

handy for the airport bed comfortable rooms big gym decent

also i wish each floor had laundry service

room was next to the laundry room and it was very loud

liked the fitness room

i was able to get early check in and late check out

i was able to get early check in and late check out

great breakfast before our shuttle to the airport!

i would have to reserve the shuttle

didnt plan enough time to use the fitness room

very close to airport. (friendly and helpful) shuttle service. reception friendly.

-because of covid the airport shuttle didn't work (but they called a taxi for us❤️) the laundry was not working and the breakfast was kinda poor

parking was 23$ plus tax. wifi was 6$

we were assigned room 101 - a first floor room opposite the laundry, and next to the stairwell

complimentary shuttle bus and laundry room

wifi speed is not bad

the restaurant was closed. no room service. couldn t get a decent coffee in the morning.

accommodations, beds, kichenette, laundry availability

we're not so sure if there are kids in there i told my husband what's up with the parking fees

the laundry machines here are also free to use for guests, which was a welcome surprise (i knew they

everything. clean staff was great. laundry facilities were free. kitchenette was perfect.

appointed room with kitchen and work desk

the peiple at the bar were cool

was the ten floor room 2023 because the first three floors were packed with family with lots of kids

great breakfast!

the room above us had kids running and jumping all night.

i was told that covid is why there's no hosted happy hour, but the full service cash bar is staffed and operating at 4:30

improvement - could have more amenities outside room, like swimming pool/spa/games room for kids

desk lady could be nicer to kids and more welcoming

the breakfast each morning was superb

it has a really nice laundry room and business center

hotel was in a great location for accessing the freeway and the breakfast buffett

breakfast is served buffet-style by kitchen staff to keep covid risks at a minimum

the suite was perfect with kitchen area and freezer and fridge

the kitchenette was perfect for my needs

also i didn’t like they had not enough chairs in the breakfast lobby, people who still stayed in line, already grabbed the chairs and wouldn’t let you

clean and super spacious, breakfast was good, location was nice

spent thanksgiving there in 2bdrm 2 bath suite, full kitchen, we enjoyed.

breakfast was amazing! the staff was fantastic! we really enjoyed our stay.

doing laundry for free and having good breakfast.

very clean, friendly service and prompt shuttle to and from the airport

great for a family visit since the kids have their own space

it made a difference as we have large kids who can't share a full

the atmosphere at the bar was very welcoming and i was able to have a late dinner

floor at the pool was a poor choice, it was extremely slippery

the kids kept joking about how rich they must be to stay in a hotel this nice lol

bad side was the pool was very small and it did not seem clean

was one of those with a door connected to the next room and one night there was a family with kids and a baby that were loud

a little bar downstairs that we were able to get some fries before bed and they were delicious

breakfast options are starbucks and pay as you go

gym was bad, breakfast hours weren’t helpful.$15 to park nightly.

the hotel also has a self-service laundry facility