the wifi is strong, i was able to chrome cast my devices to the tv and stream shows

location for chase centre great staff clean, large rooms loved the robots delivering room

), great gym facilities, hotel is walking distance of the giants stadium, automated robot room service to

the gym was well equipped and spacious

rooftop bar and restaurant with super service and amazing food and

gratuity to room service but acted rude when i didnt tip again

one thing to pay for the room/room service but it's other to have to pay $55

roof top bar was beautiful and food was excellent.

server at the rooftop bar seating area

with valet parking, the check-in, the room was beautiful and exceptionally clean, the rooftop bar was amazing

friendliness of staff coffee bar excellent healthy foods clean room

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

fitness room is modern and clean

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

the coffee bar downstairs was nice and convenient

of noise bleed from rooftop bar and no full length mirror

lovely restaurant and roof lounge on the top floor with a beautiful bar at the lobby level

early check in and late check out it was perfect roof top was beautiful scene from the room was

i really liked the gym, which was good size with several machines and lots of windows

rooftop bar wasn't open yet.

in-room service is great

they were not serving room service

the gym is a little small

am not a fan of placing your bar in the lobby so that you have to make your way past a dj and crowd of drinkers to get to your

i also used the room service and laundry services and both overdelivered

nice bar in the lobby

our kids clearly annoyed the bartender by taking at seat at the bar when we planned on a pre-dinner

breakfast was fantastic and so many different options

us an early check in so friendly

hot tub, pool and large size of room

was no room service menu in my room which made ordering room service meal slow and inconvenient

regis staff and a very very noisy experience in the bar area due to the protests outside

the spa was closed until end of the year

no room service, very loud noise and no bespoke orders during the breakfast

no room service, breakfast

gym equipment was excellent

having two kids with us but still having to pay adult pricing is a bit disappointing

which i thought they mjst have great sound proofing, except i was trying to put the kids to sleep and the sound of the lift was disturbing them every time

the fitness center was excellent and was fully equipped like a standard gym

employee we came into contact with was very nice and stayed on the 26th floor was awesome my kids loved it

view was a bit expensive to justify taking kids to eat

room service would be great. you should think about reinstating this option.

to covid-19 regulations in san francisco we could not go to any restaurant, gym due to not being vaccinated this is

the gym at the hotel is awesome.

no room service. i extended my stay and second room shower water took quite a while to warm up.

the gym is small and under equipped.

beds were comfortable and the bar on the ground floor had lovely food at a reasonable price

in a convenient spot, good bar attached to it, facilities were excellent for the price

staff is nice they're just a little pushy on the late check out policy

with rowena going the extra mile to search for plausible options for late laundry to directions and yummy japanese food, the stay was nice

i wanted free parking and breakfast (even continental) and city center inn & suites had all 4 and the hotel was very clean

location was very good and breakfast need a little improvement

simple breakfast, but it was much needed and appreciated.

consistently excellent hospitality and i love the green marble lobby and breakfast bar area.

everything and free breakfast

the gym locks itself out by 10pm, but i don't see a need to

gym was fine for our needs

the gym is well maintained and open 24/7

gym facilities could do with a bit of a revamp and some better air conditioning

mini bar very expensive but they always are.

great included breakfast

great room with a great view - delicious breakfast -central

a lobby coffee bar would have been nice

the fact breakfast was not included for the price is scandalous

the pool is located in the health club & under 15s we’re not allowed which was an issue for our kids as booked a hotel with a pool specifically, and this wasn’t

assisted us with checkout - we were a large group with 2 small kids and they were very nice and patient

the kids loved the vr room and the games

i like the decor and the gym provided

very nice atmosphere with the loft upstairs, bar tenders were excellent

we loved all the activities for our kids and the beautiful artwork theoughout the property

clean room and the gym faciliies

nice beds, nice pool and gym

they were very nice about letting us do early check in

indoor pool and main historical room in lobby were gorgeous

we didn’t use the pool bc we were on a girls trip and it looked like kids were taking it over lol

and although there was a lovely restaurant, they didn't offer room service

wish the breakfast items could have included something a bit more substantial - the pastries and coffee were

wish the restaurant downstairs, perrys, had been open for breakfast

room small, and no amenities like gym, pool or spa

coffee and tea bar was ready in the hotel lobby

when we first got in, we asked for early check in

the staff is a bunch of kids with no service

booked a room for 2 adults and 3 kids upon arrival i was told the rooms only accommodate 2

rooks are small, very modern, great wifi, and great showers

hotel met all the standard expectations and even had the cutest little room service robot that delivered items to your room

excellent new hotel, really well decorated, very cool rooftop bar, good gym

some of the hotel amenities were still a work in progress. couldn't access gym.

i wish i would've checked out the gym

i was so happy with the amenities in the room: plenty of very high quality shower products, spa grade towels and bath robes, comfortable and spotless clean bed with 4 large pillows, even a

the room was amazing, the gym. tim was very nice

the $10 food card is not useable for room service which is my preferred way to dine after work and alone

the lack of a restaurant/room service was a disappointment, nothing else was

had landed after 24hour flight and requested for an early check in

they gave us an early check in and gave us an upgrade. that was amazing.

i had to pay for early check in

no room service.

kids aren t permitted use the gym either and there s no pool

morning coffee bar and early evening cocktails were much appreciated

a big deal as there were plenty of breakfast options nearby but would have been nice to have the option of having breakfast in the

gym only fits 2-3 people comfortably but the day i used it there was just one other person there so

higher bandwidth wifi for a hotel that seems keen on business

great room service menu

the gym

i expected to have access to free wifi but that wasn't the case

we also needed a late check out because we were waiting on friends to arrive in town before heading to napa

a better room than was selected, to the personnel being friendly and courteous to one of the best gyms in any hotel i have stayed at

gym was top of the range

great gym but as it’s smaller can get crowded in the morning

great facilities, great location and loved the spacious gym and christmas themed hotel bar.

ds will be kids

i felt like i was staying in a boutique, spa hotel

close to powell station staff very helpful and able to pay for late check out

gym needs update and repairs.

no laundry

i'm not sure if it was dirtness or just a bad laundry softener

the property has a wonderful lobby and beautiful bar setup which i was hoping would be used for serving better breakfasts than we to go pastries

that the in house bar and restaurant wasn't open. other than that everything else was great

got to hotel ,it said full bar and restaurant which no longer is in use

also the bar and restaurant wasn't completed with renovations so looked empty and not too organised

we arrived at 1pm and were told that there wasn’t a room available yet but we could pay for an early check in and then we could have a room

staff allowed early check in and late check out

early check in and late check out (one hour łatwe) possibile

very nice located and they allowed to do late check out.

it was impossible to plan ahead: i asked for early check in and was told i should ask again on the same day of check-in

for a late check-out it was the same spiel: we were told to ask again in the morning of the check-out

can request for late check out until 1pm

also they were under construction and the gym wasn't

under renovations for improvements, no gym at the time.

they claimed it covers the wi-fi and gym (which are billed as free amenities)

nice little gym too

extra charges on basic amenities like gym and pool.

no room service, and the restaurant isn't open all day, but since i am there for meetings

the anza restaurant was amazing went to the bar to have a few drinks and bartender john was very attentive

also, the access to the lounge meant free breakfast and more less free drinks/dinner if you were happy to make a meal out of all the

front of house, check in, pilates reformer at the gym

the area of hotel was clean and we felt safe with our kids

breakfast buffet was a little high in price.

the wifi connection was weak and constantly dropped.

denied early check in late check out, no vending machines, room service was limited or non existent, bar service was

it seems that it charges for that which wifi should be included in the facility

there was a very basic restaurant/bar, a decent sized gym and a very small business center

too expensive breakfast and valet parking a real rip off

we enjoyed the in-room service for breakfast, but it was very difficult to get into the $80/room budget

above and beyond for kids. they created our son with a stuffed animal upon arrival.

above and beyond for kids. they created our son with a stuffed animal upon arrival.

the damn covid restrictions no in room service yet and room could have been a little cleaner dust settle in certain places but for

it s the same with exorbitant charges for laundry services

for the price we paid, you d expect free wifi

staff was exceptional from housekeeping, front desk, room service 5 stars and stuart in baggage is amazing

room service was fast and breakfast was great

the same with calling to check on room service

little tablets to order room service or cleaning services are brilliant, aesop toiletries outstanding

food very innovative gym great decor amazing

roof top bar is exquisite

loved being able to order room service

loved the office space in my room. the gym on the top floor had an amazing view

e asked for it) and we had to order room service as we arrived almost at midnight and the restaurant had just closed

with two young kids and a lot

room view, top floor gym

hotel had a convenient location to the bart and the cable car system

the gym although small had the basic equipment needed for a quick workout

good location, helpful staff and late check out.

it has a super little bistro and bar serving excellent food and of course the main restaurant wine open has a michelin star rating

gym was a poor attempt

i always stayed at a bar after a dinner

location and cleanliness modern. price and no pet fee were huge great deal.

rooms are very small, as is the gym

breakfast can be improved

room is very clean, it comes with a complimentary breakfast, wine for happy hour, and the orange water is very good

comfortable beds, and hotel offers complimentary continental breakfast and happy hour

access to pool from our room was a real hit with our kids and made it so easy for us

location, good room service, heater in the premier building bathroom, consistently good dining at the daily grill

i even hit up the gym again after i checked out, just to stay a little longer

great location, we were upgraded, nice room, no view, nice pool. classy hotel.

room service was good

no mini bar either

much atmosphere at the hotel, no bar to get a drink in the evening

irish bank bar right across the street is fun, lively and perfect

we also walked to the exploratorium which is a must if you are with kids

gym was limited to a few cardio machines

it was too cold for us to use the pool and spa but it looked great

the ice machine and coffee the gym and the pool the most as well as the hot tub.

hated the room service solution

pool & hot tub so clean

i can t finding spa room

wifi kept saying it had a security risk and only go on it if you trust the site so avoided that

wifi was very unstable.

i was charged $50 for early check in even though the room was ready when i arrived which did not sit well with me

one thing i didnt when room service was doing routine when we were that they were touching our belongings

the room was quiet and attractively furnished, the bed comfortable, tv and wifi adequate

the gym was well equipped

facility are very nice, good gym, clean room, perfect location

wanted to add from my previous review that the gym is very nice on the 2nd floor

the gym had great equipment

microwave was provided on call as always, this time though, i didn't use the gym unlike last time because i only stayed there for 1 night to save a little money

decor, lovely products in the room, good lighting, great bar area and menu

the bar wasnt open hence the happy hour but otherwise everything was great!

do understand that due to covid, the restaurant and bar must stay closed, but those were two ammenities that i was looking forward to experience and i

you have mobility issues you won’t have any problems i’ve noticed the hotel had a super cool bar on floor 2 (where coffee was in the morning

bar / lounge upstairs had a very cool vibe

early check in avail which was really appreciated since i had been up since 230am to be at the

the bar team was equally impressive personable, attentive, and a pleasure to interact with throughout

in was easy and they were able to accommodate early check in

bar closed earlier than expected

bar area is a little underwhelming but if expectations are managed it's fine

staff, large,clean room, and many extras like breakfast, free wine and chees of an evening, and free tea and coffee, including cookies at night

breakfast was simple but good

breakfast fare was the same every day - i would have liked some variety.

a lovely breakfast is included in the price

friendly staff, helpful and great hosts, breakfast included (delicious and plentiful),

is perfect, room is comfortable, the gym is quite nice

if it has extra facilities i didn't see. maybe a gym would be nice.

great location, great service, early check in, comfortable room

the wifi spotty

aware you are charged for wifi a fee per day although it advertises it has wifi

in the morning when i left, they charged $45 for the fact that they have the internet, a gym, a laundry room that i didn't even go to

things like stained carpet, worn paint work and unmarked signage for spaces like the gym and laundry really let it down

was placed in a room that i assume was next to the laundry room

i asked to use the laundry, and was sent there even though it was not open yet

in the rooms are really uncomfortable wifi is sporadic laundry services were not available itvwould have been nice to have a microwave and at least one

within the hotel -douglas bar and the cafe staff were equally friendly and very

was nice, good hotel bar opened til 2am, with nice drinks, great location, confy, nice bed, nice

the vintage vibe and the coffee shop and bar downstairs.

:) little gym is also a bonus

the gym is horrible. no ac.

upgrade to a higher floor, cozy bed, good gym, quiet inside, fun and bustling outside

price of drinks in bar max breakfast price.

room was a bit tight with two people and a king size bed. limited weights option for the gym

strike action prevented facilities like room service which was annoying for the price paid

no room service the dining room services

elk members have access to an amazing bar on the 4th floor

no room service but they had a delivery service

coffee and sherry a nice touch. good wifi. helpful staff.

the wifi is very weak

would have been very nice to have room service, or food onsite that was easily available

room service is also professional

my kids ate some peanuts and potato chips and we were charged $13

beds, great room service selection, very friendly and helpful staff, fantastic

the staff were very helpful with early check in. much appreciated.

there is a bar and restaurant, service is great from the hotel

gym was nice with a sauna

scary being so close to tenderloin for young kids

staff was friendly and helpful for an early check

however, we were walking with our two young kids and some of the homeless were pretty erratic so we kept them extra close to us

com for breakfast - 2 adults 2 kids, hotel would only give vouchers for two adults

breakfast bar would be nice

this makes it so convenient when you have hungry kids all the time

the room is quite spacious and the mini kitchen is a nice touch

the gym could be made better.

room location very central close of union sq & cable car the sauna & spa pool even thought we were surprised to see that men&women had to use different saunas

hotel is beautiful with amazing art and a delicious restaurant and bar

the gym was also quite good and clean

young adults in our party enjoyed the gym

not feel this was a good hotel for families with young kids

the lighting is very dark inside the hotel which my kids thought was a little creepy, but i liked it

o bar, room service, any food at all)

wifi there was not the greatest and i ended upn using my hotspot most of the time

no facilities in hotel really

no laundry. no longer offering free shuttle to airport

guess for san francisco it was reasonable, but it was a tiny room without room service for $400

gym bed was comfy

i have 2 kids and i stayed in suite in 15 floor and really worried about the windows because there is no

hotel bar drinks were ridiculously priced. $13 for a draft beer?!?!

distance from union square and to forget the receptionist was very cooperative and allow us for early check

the bar was also doing a free wine tasting during our stay

good free wifi

the concierge and room service staff and were so sweet and welcoming.

very happy with the stay , me my wife and 3 kids stayed and i chose the executive suite

lacked information about the restaurant/room service on check-in and had to search for that ourselves

and great walking distance from shopping, massages, diner, sushi, pizza, bars, coffee

great breakfast included

the breakfast buffet offered a great selection, including eggs, sausage, bacon, cereals, bread, coffee,

24 hour gym and coffee/tea

breakfast was excellent

bed was extremely comfortable ================== we didn't use the gym or the conference room but had breakfast daily ( 7 days)

free wifi wine hour

really - may have been nice to have own bar and restaurant instead of in the italian attached but not really a problem

would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early

the gym was amazing!

also, warning there's a $25/day facilities fee

accomadated us for 2 beds, high floor and late check out

from the the doorman, to the front desk, to the coeannng staff they are setting the bar high in this highly competitive market

the gym was good and their complimentary coffee was too

staff, early check in

location staff room design amenities gym

gym was away from the hotel and cost $15 per visit if being picky. a touch expensive.

were very kind to allow a complimentary early check in when i arrived in the morning after a long haul flight

small gym also available but you gotta be there early to be 1st

no decent gym or pool & no bar or restaurant in the evening

we usually book hotel with a gym but this trip did not use one because short on time and did an incredible amount of biking and

fun games room for the kids

travelled with 4 kids between ages 7-13

two double beds, rather than anticipated separate sleeping area for the kids

fun games room for the kids

recommend the rambler restaurant for food and drink connected to the hotel and the bar on the other side with live music

great bar to unwind at the end of each day - complimentary sangria too

staff were very welcoming, we didn't drink in the bar but the decor of the whole place was very trendy

i like the bar too

really enjoyed the bar and happy hour

bar downstairs was great

was ok, it would be nice to have at least some thing for breakfast, but its ok i recomendado it

hotel facilities offer gym, laundry, free coffee and tea in their lobby, and water dispenser

the wifi was fast and strong for all my virtual meeting and emailing needs

hs)

is amazing, services

happy hour every afternoon was also pretty awesome and you can use the full gym downstairs which is affiliated with the hotel although you have to book to use the pool

we are provided with early check in and even breakfast on our arrival in the morning

best area, gym and breakfast ever

happy hour at night in chesty's bar (included) is great and seems right out of a movie (-)10 th floor bar and restaurant were particularly awesome we had complimentary drinks when we arrived as we (+) a real bonus was the happy hour from 4pm to 6pm in the bar on the 12th floor also (-)the bar we met two bartenders (+) the breakfast and bar on the 12th floor was really nice (-)i wish the bar was open later. (+)happy hour in the top bar is brilliant (+)rooms are a good size, staff is great and rooftop bar and dining has a killer view!

very charming with clean rooms, nice staff, fast elevators, quality breakfast and access to free laundry and water

sadly we couldn’t move as our kids were in a room next door

no kids facilities. kids got nothing to do there and breakfast was overpriced

distinguished historic great bar the front of the house- valet, bellman, room service waiter amazing

the spa was closed

expect a pool & at minimum a spa in a five star resort