long time to get to use ,i did ask them where it was apparently a large order had gone into the kitchen before ours

it's nice hotel and my husband happy and my kids as well.

the odd night, very dog friendly (including in part of the restaurant) and increased number of ev chargers since our last stay (although there is a but

there was a large car parking area with ev charging points, however they hadn’t been advertised

bar food and atmosphere staff friendliness food great, clean everywhere and great

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

if smoothies could be provided at breakfast. more varieties of dishes for supper would be nice.

ordered room service breakfast but was disappointed with its quality especially for the price

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

room was good with 2 double beds for 2 adults and 2 kids

breakfast was delicious and the staff were lovely and very helpful

poor wifi

obviously this meant we couldn t order room service

great check in staff- very helpful indeed, breakfast great, bar great, sauna, spa jacuzzi great

room service didn't have much selection

ich was wonderfully warm) sauna, steam room and jacuzzi

great breakfast

the excellent customer service and room service food

not sure if it was just this weekend but the wifi was rubbish in the room

all i would suggest was a disabled area for parking but we did managed to park close to the door each time we returned to the hotel

golf-course and grounds are beautiful

lawn mowers on golf course

bonus points for late/early check in and out

room was lovely and clean overlooking the golf course

we ate our main meals and breakfasts in the bar area and the food was first class

well done kitchen

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell from cupboard next to

staff, good selection of breakfast items, comfy room, lovely swimming pool

loved everything form the warm reception and quick check in the pool was a great success with us all then we had food from the hotel and it was very tasty and it

when i went to the bar area for dinner, i was well looked after by the staff, and the food was very good

good pool and gym facilities. room was nicely refurbished.

the gym and spa facilities were an added bonus

food and room service was brilliant staff really nice booked to stay again

the location was ideal for holywell golf club

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

friendly staff , bar and reception area , cleanliness

polite, friendly and helpful at all times, there was a very nice atmosphere at reception and the bar which made you feel comfortable and welcome

lovation , room , breakfast and bar free parking

breakfast ud83dudc4d,staff ud83dudc4d

the complimentary tea/coffee in the bar area was a nice touch

the wifi could have been better.

the room was lovely & room service standard was excellent

suite was luxurious and room service polite and helpful

room service option

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

if it were not for that i properly would have been in the bar enjoyed

bar service was first class all through our stay and great prices too

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

evening meals are excellent and room service is very quick

access was great and a much bigger window for kids than other hotels we have stayed at

the restaurant, breakfast, staff, free late check out

room service food was excellent

we enjoyed the pool and had pedicures at the spa

the location was great, very central. staff were super and very helpful. nice bar too.

staff impeccable, from checkin/out to the bar staff

top floor room had slanted ceiling so only ideal for short kids not adults

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

bar area for chilling

good wifi reception

a concert we didn't fancy joining the throng and with a lack of residents bar so rang down for room service

cost of mini bar that is the only thing

the wifi didn't work for me but wasn't important.

room service was totally hassle free & easy

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

room great bar good didn't have any food there but was told it was excellent by other guests

restaurant and bar had plenty to choose from

breakfast great bar staff great, location brilliant

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

the following day we ordered room service at 12:30pm but we did not get our food till 2pm

5 for room service and 5 to hire a robe to wear in the spa

we ate in the brasserie bar and the food was great and well priced, same with the drinks selection

nless you are having a treatment) staff

hotel and room, spa/pool were really good size and the gym is the best hotel gym i have been to

room service was confusing at first due to having to find the menu within the tv menu, and the gym was very devoid of any useful equipment

enough to have staying in some smart hotels around the world room - fab - super comfy bedding wifi worked a treat

in room prices for snacks such as crisps and nuts were a bit eye watering and the bar prices were a little steep but if you come to a hotel like this you can expect that

bar area very relaxing

wonderful and friendly staff, the room was exceptional and room service and all the experience was perfect

poorly maintained ie * outer window screwed open so effectively single glazed * glitchy tv * poor wifi signal

we also enjoyed breakfast in the morning

breakfast was not good as they told us they had no milk and had run out of black puddings breakfast

there was no menu for room service.

wifi signal was very weak

kids loved the pool & during the morning it wasn't busy which was perfect for us

room was away from the main reception and wifi was so poor as well as 4g signal, so we couldnt plan our trips for next day, had to go to the

bar and food options were minimal, there was a delayed delivery for alcohol, which dampened the

the swimming pool was brilliant and the kids played for ages in there

kids chicken nuggets were especially good, very good portion size

great location, clean. nice bar area. great kids could use the pool

the breakfast was lovely the only suggestion is could they provide cereals for kids.

front of the hotel, walking distance to almost every thing , great spa,sauna,steam room, gym and pool

thought staff was helpful and breakfast was great and the spa was so good and relaxing went in to bar and watched football until we went for a meal in chester next time i will do couple of days

car parking charges. wifi a bit slow and unreliable at times.

excellent breakfast and free for kids

laundry services available for a reasonable fee

one answered my whatsapp for room service so i had to go to the bar

fashioned but modern everything was - it was very family friendly and had a lot of space for the kids

room service, great choice of breakfast

spacious room, room service, pool, staff

room service and the breakfast was plentiful. spa area and facilities were excellent.

the beds where comfortable and room service great

enjoyed my stay and so did our 4 yo son he loved it ,young bar lady

lovely room, great spa & pool area, fantastic brekkie!! ud83dudc4d

location was great. breakfast was delicious. nice room & lovely staff.

breakfast was excellent, and the location was just right

staff were very friendly, breakfast was superb. very comfortable and clean.

no bar open

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

hotel with a great bar area

they have kids swimming lesson and kick you out of the pool

it was unfortunate we ran out of time as the children would have loved to have used the swimming pool - it is on our list for our next stay

as we returned to a parking ticket for every day we were there due to registration not going through properly

the single beds were very comfortable and the large screen tv is easy to operate and wifi connection to the hotel system is very good

2 out of 3 towels stained and dirty. bed sheet had holes in. kids cannot use spa facilities.

hotel is located in very large compound. lots of parking space. excellent buffet breakfast!

no kids eat free

no netflix, and the wifi wasn t the best

and cots in plenty for kids and parents

the pool is great

pool and gym facilities were good

the hotel facilities including the spa were lovely

117 it is at the top of the stairs so you can hear everyone coming and going and kids running up and down the stairs

friendly and helpful staff beautiful grounds and location gym swimming pool bar restaurant everything you can ask for

love to hear atmosphere in the bar and restaurant

the room was beautiful, very clean and had everything we needed and the breakfast was really nice

great bar and food

spotless room, exceptional breakfast, super friendly staff at all times, highly recommended

delicious breakfast

we were able to park our car right beside our room

of the staff were amazing, from checking in to the bar and restaurant staff they really went over and above to make our stay perfect rooms were lovely

honestly surprised by the value for money 35 a night wow nice little bar too and carvery

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our rooms were ready and we was given an early check in

dining room good, room service excellent

hotel just 15 mins out of chester , nice & quiet,plenty of parking first class breakfast, beautiful property try it

independant ev charger on site is poor

loved all areas of the hotel,from the outside terrace & gardens to the bar & restaurant

liked the grounds after a nice walk around we had a nice drink in the bar , the breakfast was lovely

fantastic had amazing view and food was excellent as were staff and used pool and booked kids on kong ropes which was

the wifi and phone signal was not great at all.

there's poor phone signal there but wifi service is great

facilities as relaxing as ever, very welcoming staff throughout the entire hotel, and a lovely breakfast the following morning

golf is great, staff are very friendly, good value for money, great room for kids to play various games and watch

live jazz music in the bar on the friday night

games room is ideal we played a few rounds of pool

nice spa bath

the staff are so welcoming, and the beer in the bar is beautiful

food served outside of restaurant hours (breakfast/lunch/dinner) no room service or bar snacks

plenty of onsite parking

friendly staff, clean & spacious room. nice location. wifi spot on... will stay here again...

staff were lovely and very helpful. food in the restaurant was fantastic! plenty of parking.

staff were incredibly helpful, we arrived extremely late and they opened the bar just for us

parking especially when afternoon parties are running

to order room service, and was told the kitchen was too busy

free wifi was somewhat problematic in our room but we didn't go there to spend hours on the internet so

to the wifi

the spa and restaurant weren't open due to covid, but the room service food was excellent

breakfast was delicious with a very wide selection of food amazing staff, spa and swimming pool was lovely and very clean

i can honestly recommend this hotel for families of all sizes and kids

the man at the bar and the lady on reception made me feel so welcome

value for money pool for kids clean an friendly helpful staff

great views of the canal, brilliant and friendly staff and warm swimming pool!

reasonable pricing and ample parking

breakfast was excellent, the fitness/spa pool is top quality- lovely location on the canal

was lovely, tasty and fresh amazing spa facilities breakfast is lush 2nd time here and already booked the 3rd

wifi signal

restaurant, bar area, staff . plenty of parking and free wifi

breakfast was a little cold but selection was fabulous

lion is an exceptionally well presented pub with rooms - the bar area is very attractive and well stocked, the dining room is comfortable and airy and the

a great breakfast!

warm welcome with great food in the bar in the evening and a lovely served breakfast in the breakfast room in the morning, great value

rooms are to high standard. the bar and breakfast was lovely. staff are really friendly.

excellent accommodation. friendly staff. great breakfast..great food. nice bar and beer garden.

a glass broke at next table and they mopped up there was shards of glass left everywhere with kids going about not good and waitress was then back behind bar

and the access to the gym and spa was brilliant

we loved the pool, especially for the kids

breakfast is lovely and all staff is friendly

the offers in the bar could have extended to hotel gests

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

of room, good access to the bar with a great selection of food and drinks

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

such warm welcoming staff, lovely bar and restaurant

had arranged a late check out however someone

i was travelling with two small kids and getting food to hotel room was slightly tricky, although we managed it in the end

the adult fish and chips was awful - kids sized portion of (almost black)chips and a limp, soggy piece of battered fish i could've got

wasn t room service, i d got off a long flight and would of liked food brought to my room

most black)chips and a limp, soggy piece of battered fish i could've got

more information in the room about the spa times and for food etc

when entering the room, we was given free room upgrade with balloons and free drink at the bar due to my partners birthday

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

wifi parking swimming & swimming towels/locker all included

access to the spa next door

bar meals would have been better for us

bar bill was a little excessive but craft beer was delicious

staff so efficient bar restuarant very nice and the staff serving you like a well oiled train, room very comfortable,

the location, room, spa bath, food, friendless of staff and the log fire!

lovely views. accessible on site parking. pleasant staff. birdsong.

the bar is well stocked and offers a good selection of draft beers, etc

exhibition about stuart sutcliffe the original bass player in the beatles in the bar and up the stairs

in the hotel there is a bar area and they also have a restaurant

hotel with a cute bar area and dining room

location, clean beautiful restaurant and bar area

get wifi in my room, which is the first time this has happened in this hotel

central location. fabulous decor. spacious rooms. excellent bar and restaurant.

wifi very poor

dinner at 6:45 there was such a queue for drinks at the bar

fabulous breakfast, great offering. very welcoming host and good service

wifi was hit and miss

loved the use of the gym, pool and spa facilities

we used the facilities such as the swimming pool, sauna and restaurant

bar & grill, bar lounge & restaurant were lovely

restaurant/bar and entrance layout is kind of strange with gym members walking through the restaurant area

modern clean friendly staff late check out good breakfast

i couldn't access the gym?

overpriced breakfast's and room service! quality of food wasn't worth the money!!

room service and paid 12 for two portiins of fries that were served in a small dish and were only

breakfast, room was immaculate, staff catered for our early check in/late check out request

i asked for a late check out and was delighted that i was able to get this free of charge

not enough staff working on the bar after the concert finished.

staff was fantastic, room service on point ud83dudc4f

early check in available when asked

late check out policy makes no sense whatsoever!

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

fantastic breakfast, a wonderful friendly staff!

lovely room with a great view, nice bar area. really good breakfast

great for a walk around albert dock and for the town itself breakfast really nice plenty of

regards room was big, bathroom also perfect bed and it has small gym what is nice

location, beautiful views, comfortable and clean, super friendly staff engaging with our kids, great choice of breakfast, convenient parking

good size room clean decent breakfast .secure parking

stayed with my mum and grandkids for 1 night

poor selection of food available for dinner, especially for kids

drinks etc

gym didn t open until 7am which was too late.

out of the pizza option from their room service menu at 11pm this service runs till 6am

room right no new towels or cups even after it was used for tea they had no streaming services wifi was really

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

location was very good, early check in, nice bar and communal areas.

the room service took some time but this had no negative impact on our stay

the rooms at this hotel are not very clean but we had chosen it because of the ease of using the gym and facilities

fabulous duvet staf very helpful over late check out

we didn't use the gym but it looks quite well equipped