wanted to use the pool, but we needed a swimming cap and flip-flops

there was no hot tub or jacuzzi, just a small pool which was not available and didn't look clean

has a nice cold pool to refresh after a long walk

the pool was amazing and the location too.

it was also stated that the spa and pool where included just to find out that the jacuzzi had to be paid separately and the pool was by

the bar area could be a bit more comfortable

the advertised room service was not available..

breakfast was excellent the bar was excellent overall a very enjoyable stay

we had an end-of-the-hallway room and the wifi was a little slow

wifi good

the breakfast contained a very good selection that should suit all tastes

breakfast was a small buffet but nice quality food

breakfast was very good

breakfast was good

breakfast selection was very good

the hotel wifi was fast and everything worked well

wifi was not good enough to support streaming or downloading tv shows

the fact we arrived sunday the restaurant and bar was closed

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

a late check out was 5 per hour also

the location on the river was very good and the wifi worked very well.

good wifi

high-speed wifi very nice personnell complimentary coffee machine in the

location and bar / restaurant

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

ite) and dinner were all

loved the bar restaurant area which was full of locals

restaurant was great. the staff was quite friendly and helpful. room service was very good.

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

private on-site open air parking

we were not met by concierge, no luggage racks in room, no way to indicate room occupancy, no spa/restaurant menu available in room, spa area not fully functional

breakfast was one of the best i've ever had

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

excellent choice at breakfast

good breakfast , nice room ,great view

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with lots of

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for continental

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

great atmosphere in the bar and restaurant

beautiful sea and beach views. great bar downstairs, open until excellent staff.

allowed early check in

felipe at the bar was friendly and professional

bar and restaurant on site, both available until 11pm

breakfast was very good and a very good verity of food items both continental and english

breakfast was good plenty of variety and fresh.

rooms, good shower, good breakfast with late check out

seating at bar table uncomfortable for evening meal

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

chairs in the bar area could have been more comfortable

we liked the hotel bar which was open until 23:00

everything in the room was nice, the play area is excellent for kids.

only slight negative was lack of shade around the pool.

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

bar & restaurant in building, so all convenient

no food or bar facilities, closed down

the bar was lively

parking could have been better food in the evening could have been provided

excellent location. really nice little bar with good food.

views are stunning from the garden where you can enjoy a drink and bar snack

lively bar but no noise in rooms

i slept well every night

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

wifi not functioning, no attempt to get it fixed

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

old fashion room. no wifi in the room. very expensive room, not worth the price.

poor breakfast and poor wifi

the staff were friendly and despite the global wifi meltdown checked us in efficiently

kids screaming in the hallway which the hotel can t control but yes a bit noisy

wifi could be better

the bed for the kids was not so good and their room lacked air-conditioning

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

a slightly late check out was accommodated and luggage stored until my departure time

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

room service food was quite average

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

massive

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

dog not allowed in the bar which was empty!! shame

fi)

they even let me have late check out (subject to surcharge)

irport shuttle), comfortable bed, nice pillows, big room, kettle and coffee machine, good wifi

dog friendly, and with ev charging in the garage.

surprisingly there was also a gym (could not find that info)

especially the gym with complimentary fruit and water

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

also a very nice gin & tonic bar in the next

the staff was very helpful especially they helped us for early check in

the service, location, warm pool, cleaning, restaurant

imming pool)

like reception and room service didn't really have a good handover

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

the cocktail bar and hotel restaurant were great, and the azian restaurant, also on the hotel premises, was

on site gym was equipped well enough to get a workout in

on one occasion we had room service, we didn t have to wait too long and it was delicious

the pool is tiny not like in the photo

location, the comfort of the room

best sleep we had in months (away from the kids…), breakfast delicious, wonderful location

beds, having breakfast in the lovely garden, we where allowed to park our motorcycles inside the gates by the

great location on the camino; wonderful breakfast; fast laundry service.

breakfast is croissants, pastries, yoghurt, and an assortment of jams and pate, etc

over priced cleaning for laundry

maybeca little more light in the bar/sitting area for breakfast time.

nice clean hotel with free usage of a really good gym down the road.

breakfast was additional 11 euros and was amazing, it had local products

a short walk to the guggenheim museum in one direction and the old town bar district in the other

room service took almost an hour

no kettle in the room , had to ask for a corkscrew. gym off site

very nice hotel with a good restaurant and bar on site

breakfast was too simple for the price they charge

was great, bar tender was a little off

natalia was very helpful. the breakfast was amazing for continental.

good location. nice bar area. staff friendly.

gym could have been better equipped. spa relatively expensive.

excellent location and fantastic breakfast

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

room exceptional .breakfast good .location good

well equipped gym

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

shower, and bathtub were too old room service

tasty meals at lounge bar in the hall, reasonable

the room was too hot and when we opened window got noise from the terrace bar below

there was a strike from the cleaning service during my stay...no room service...no fresh towels

trendy work location for a digital nomad with great wifi and lounge facilities to work from

the kids said the staff were really friendly to them, there were free soft drinks available in the

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

lovely roof bar

brilliant room and free laundry service. excellent gym. fantastic stay!

in addition charge 4 eur for each room service

room was gorgeous. breakfast was very tasty. cocktails were amazing.

excellent room cleaning and room service staff

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

wifi is a little slow for my tastes although not bad

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

the complimentary mini bar was a nice touch

wifi very

location and excellent breakfast

24hr reception and bar area an big advantage

cleanliness, staff was very welcoming and friendly, and breakfast was great.

amazing buffet breakfast with everything you could want

breakfast was great

the gym is fantastic

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

the hotel offers a small gym as well

did not have time to try gym but it seemed nice

the coffee lounge/gym were also of a high standard

everything was great location , room service , restaurant, staff all perfect fabulous breakfast

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came to the room to help me

the wifi is a bit slow and unstable.

gym was very small

room service was prompt and absolutely delicious, and the location couldn t be better just a

my family also really enjoyed spending time in the gym

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

nice hotel at the river. pretty close to the old town, nice gym

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

junior suite perfect for a family (two kids)

breakfast was absolutely fantastic, really delicious.

perhaps book spa treatments before arrival?

clean hotel with spa and gym, perfect location, delicious breakfast

location, nice rooms and the spa was amazing.

breakfast is so nice

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi wasn t working

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

the wifi worked well

wifi is blocking certain network services without giving you upfront or during usage a warning

gym doesn't open until 1000h. shower was a tad narrow.

didn’t use gym or eat breakfast so unsure about those

rarity in spanish hotels because, i

we could not reach room service or the front desk

the location was excellent. having the bar and restaurant in the hotel was a plus.

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

pool not open

how. you have to use the spa to use the pool

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

the gym was small but adequate for a short trip

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

location, view, cleanliness, helpful staff and a great breakfast

however, room service had a nice selection and the delivery was timely

clean, friendly staff, perfect location, gym 24 hours by your room key.

room service/bar food is a disaster

staff very friendly and kind. lovely gifts in the room for our kids.

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

great location in the old town. great sized rooms and breakfast was fantastic

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

given that we were with small kids, this was a huge hazard

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

very clean room, friendly and helpful staff, nice room service

the rooftop bar and gym is closed, essentially most of the amenities

gym doesn t open till 9am - wanted to use it @7

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :) in our case,

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

our room, the bar and restaurant. the staff. the location

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious breakfast buffet with plenty of options & good quality, very friendly

the wifi wasn t very reliable.

the lobby is fab and nice little bar area

fast and easy wifi

the outdoor swimming pool is a real bonus

the pool area was closed but look nice large space when open and i missed that when booking think it is

the spa pool access costs 20 euro, but the spa is lovely - well worth the

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

another surprise was breakfast, which is simple but very tasty

breakfast was basic but sufficient

we didn't have dinner there, but breakfast was fantastic

breakfast was good and staff very helpful.

breakfast was excellent