very noisy. difficult parking.

the parking is ok it's just weird due to the way the building is made.

ants in the room and dirty swimming pool

bad water pressure, no refunds, difficult parking, cold water in the pool

no wifi signal in room 9

of swimming pool was to cold for me one night i couldn t sleep because the air conditioner of my neighbor

wifi does no reach the room we stayed in, no room service and there is no cold water running from the shower,

the pool is very well maintained and in an excellent position, with an infinity edge overlooking the

wifi does no reach the room we stayed in, no room service and there is no cold water running from

great view of lake, and the breakfast was fantastic

the breakfast on the terrace was great and we had the pool to ourselves most of the time

breakfast and staff very good. attention very good

one additional suggestion: more wifi router as we were having difficulty to connect to wifi at some spots

the breakfast on the terrace was great and we had the pool to ourselves most of the time

breakfast and staff service

the pool was good and have a great view to the lake

i like the bathroom and the pool.

the gym was small but comfortable

wifi didn't work

staff is nice, location is great, pool area is nice.

also parking was limited at night so we had to park off

only one bar was open!

service was excellent, all staff were very friendly. the spa is the hidden gem here.

there was a tv show shooting while we were there, definitely no place for kids

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

giant swimmingpool perfect both for swimmers and for little kids

not enough towels at pool

the building, swiming pool

the breakfast is also really good and all the services they offer (laundry, ironing, etc) are very useful

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

the pool was freaking cold, the lake had better temperature than the pool at any given hour

the pool area is very nice!

are 3 things i didn't like: the swimming pool is really cold so as the outdoor jacuzzi

they have created a large lush tropical garden in the middle of a golf residential development

the pool is not heated

very nice boutique hotel, beautiful pool and gardens

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

perhaps have more options in the restaurant menu and more service at the pool.

the hotel is so nice, relaxing, meet with nature at the pool and chill music

pool is like a little oasis without any disturbing noises from traffic or constructions etc

the pool looked amazing and also the jacuzzi, we

it would have been great if there was wifi in all rooms.

poor wifi and cell phone service

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

you need to work remotely then the wifi internet connection may become an issue for you

great historical buildings and lovely grounds/pool

swimming pool is small but nice and warm

they offer breakfast that is served outside so it can get a bit hot

breakfast was very nice to be enjoyed in the beautiful garden

the pool is beautiful and rooms are large and comfortable they feel brand new

very confortable space and amazing attention. feels like home. great pool

wifi only worked in the lobby and restaurant

quiet nice swimming pool

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

the pool has no heating, so it was always cold you could only get inside in the hours the sun directly

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t

the pool is great, although it lacks heating

garden and pool area as well as the room.

ordered room service for breakfast, it came after 1

the gym is really not a gym but a bunch of old equipment thrown in a dark room

there could be more social activies for both adults and kids.

main pool only opens friday through sunday

parking lot was flooded the draining is deficient along the property the pool was cloudy the pool bar menu is

location was very good. swimming pool, gardens and views were very nice

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

the pool ., the garden., everything outside the room

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

pool where swimming classes are not held daily felt like heated water, very relaxing

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

we enjoyed walks around the grounds and were able to take time to use the pool several times

beautiful swimming pool and jacuzzi

spa is amazing

facilities are great, food is good (a little bit pricey) but the spa is excellent

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

awesome pool and jacuzzi

the staff, the room and the pool was amazing.

the possibility of using a small gym and tennis courts free of charge was nice to have

the pool was a bit crowded.

spa services below average, very cold while performing massage, poor service and massage person not

garden and pool are nice. althought it was busy with family and kids

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

location. pool was great.

the property is clean it was good wifi connection

the pool is not actually a pool, just for kids

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

the way they have the fountain and pool

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

rooms are clean and cosy. the breakfast is really good.

breakfast was very good and the food was delicious

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

lovely swimming pool

however, we enjoyed spending the weekend at the hotel, enjoying the pool, walking around the garden and eating

wifi is not working in the rooms

spa and breakfast were amazing

breakfast is amazing, the hotel rooms are good size, grounds always clean

nice place with outlaid garden, pool, bar and restaurant

a nice garden with view to the pool

wonderful pool, quiet room, and good wifi

a liquor bar service by the pool could be great in the evening hours

no food service apart from breakfast.

really wanted to swim but the pool was covered up

breakfast was fabulous with coffee, juice, fruit plate, eggs of many styles and sweet breads

there is parking inside the hotel and the breakfast is quite good

also, the staff is very kind, and the breakfast is delicious

parking was tight on leaving early in the morning.

they can organise local laundry service

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

this is charming but requires youthful fitness

the wifi coverage was very good on all levels

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the water in the swimming pool was perfect

garden and pool

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

pet friendly, we had our cat with us

they didn t have spa facilities

the pool and gardens outside are maintained extremely well

the pool was a great plus

friendly staff, good restaurant, nice pool area

parking

best massage in the spa by elena garcia. mejor masaje en el spa por elene garcia.

and loud music could be heard till late at night from the bar next door, in addition to noise from the street

hospitality is great, everyone very polite, room service, pool service, etc.

narrow parking access

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

beautiful property with garden and pool

i asked for room service and everything was delicious

gym needs a tv

don't get me wrong, i love kids but it was the only place in the whole

with a drink at an open space, restaurant terrace, pool side, etc there is no restaurant, bar nor room service

to the garden, the room was so clean, the bed was comfortable, tastefully decorated, there was a pool but we

beautiful grounds, excellent breakfast, comfortable rooms

i think the parking lot should be a little bigger.

the included breakfast was phenomenal

poor wifi signal level in the room

beautiful garden and pool, stylish room, great location. nice breakfast included.

nice bar - no bartender

wifi didn't reach my room

wifi was bad

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

loved the swimming pool

breakfast was in front of a deep blue swimming pool surrounded by foliage

garden with a pool, nice historic decoration and very centrally located, just short walks everywhere interesting

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

great pool and restaurant with very landscaping

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

reliable wifi at all

i was able to get hot water from the bar downstairs

in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff

parking area too small and you should leave your keys

the restaurant served an excellent breakfast, and lunch

the pool is warm, and well located so it has shade and sunlight

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

housekeeping did our room service but they didn t changed our towels so we had to put them outside to get

gorgeous little gem with friendly service, beautiful rooms and pool

the pool and gardens are beautiful

the breakfast that was included was very generous, fresh, and delicious

pool is lovely, rooms are huge, balconies are gorgeous

the pool was really nice, and the quality of the food and breakfast was great

delicious dining al fresco - free breakfast

the pool was really nice, and the quality of the food and breakfast was great

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

no hot water for the shower. water in swimming pool was also cold.

wifi is working badly, only 2 sockets for the hole room

little one was sad that the pool was too cold for swimming

the wifi never worked