no wifi in the rooms

service was excellent, all staff were very friendly. the spa is the hidden gem here.

old gym equipment, far from lake

only one bar was open!

didn't have enough beer in stock at the pool bar, at the pool bar, no beer

said there was wifi in bedrooms but this didn't seem to be the case in all rooms

large gardens for walking, the pool area was stunning, and overall the well maintained charm of the property,

wifi service can improve a lot. is the only issue i see about this place.

'my kids really enjoyed the pool area, it s very big, and has all levels for non-swimmer, 1

the pool is exceptional and huge, built around the old aqueduct and the grounds are beautiful

staff is nice, location is great, pool area is nice.

wifi didn't work

spa is not included which was kinda a big disappointment for us

pool water was not clean and it was cold

the pool was a bit cold

breakfast and staff service

hotel administrator-receptionist-accountant-bell boy-valet parking is a nice guy

the pool was freaking cold, the lake had better temperature than the pool at any given hour

the pool area is very nice!

wifi does no reach the room we stayed in, no room service and there is no cold water running from the shower,

wifi does no reach the room we stayed in, no room service and there is no cold water running from

the pool is very well maintained and in an excellent position, with an infinity edge overlooking the

of swimming pool was to cold for me one night i couldn t sleep because the air conditioner of my neighbor

breakfast and staff very good. attention very good

great view of lake, and the breakfast was fantastic

the breakfast on the terrace was great and we had the pool to ourselves most of the time

the breakfast on the terrace was great and we had the pool to ourselves most of the time

one additional suggestion: more wifi router as we were having difficulty to connect to wifi at some spots

it would have been great if there was wifi in all rooms.

poor wifi and cell phone service

loved the historical room, the private pool, and the jacuzzi

food all delicious! horse riding was fun and spa services great!

historic, unique and relaxing. spa on premises. lovely pool and grounds. staff very attentive.

are 3 things i didn't like: the swimming pool is really cold so as the outdoor jacuzzi

they have created a large lush tropical garden in the middle of a golf residential development

the pool is not heated

bad water pressure, no refunds, difficult parking, cold water in the pool

the parking is ok it's just weird due to the way the building is made.

very noisy. difficult parking.

bad water pressure, no refunds, difficult parking, cold water in the pool

ants in the room and dirty swimming pool

pool is like a little oasis without any disturbing noises from traffic or constructions etc

very nice boutique hotel, beautiful pool and gardens

perhaps have more options in the restaurant menu and more service at the pool.

the hotel is so nice, relaxing, meet with nature at the pool and chill music

beautiful property. excellent landscape garden. beautiful pool. i stayed in the boungalo.

the pool looked amazing and also the jacuzzi, we

very confortable space and amazing attention. feels like home. great pool

wifi only worked in the lobby and restaurant

they offer breakfast that is served outside so it can get a bit hot

breakfast was very nice to be enjoyed in the beautiful garden

the pool is beautiful and rooms are large and comfortable they feel brand new

swimming pool is small but nice and warm

garden and pool area as well as the room.

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t

the pool is great, although it lacks heating

caps, even pieces of broken glass) - the property isn't really pe friendly, there are just some pet-friendly

excellent facility with a great pool area

also angel at the villa pool

no activities for kids

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

the pool has no heating, so it was always cold you could only get inside in the hours the sun directly

quiet nice swimming pool

location was very good. swimming pool, gardens and views were very nice

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

the pool ., the garden., everything outside the room

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

pool where swimming classes are not held daily felt like heated water, very relaxing

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

10 min to estacas . they gave us the option to change breakfast for dinner due to the timings

staff is friendly and helpful, good breakfast, spacious kingsize room, comfy bed

we enjoyed walks around the grounds and were able to take time to use the pool several times

the pool is not actually a pool, just for kids

beautiful swimming pool and jacuzzi

spa is amazing

facilities are great, food is good (a little bit pricey) but the spa is excellent

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

awesome pool and jacuzzi

the staff, the room and the pool was amazing.

the possibility of using a small gym and tennis courts free of charge was nice to have

the pool was a bit crowded.

spa services below average, very cold while performing massage, poor service and massage person not

garden and pool are nice. althought it was busy with family and kids

had breakfast included and the options were all excellent

excellent breakfast options

omlettes and breakfast tems were excellent

great for families with kids due to pool

also the breakfast

the breakfast included is not bad and since the place has on site parking it is very convenient to go there by

the lovely garden and pool area are a delight

and huge breakfast

breakfast was fabulous with coffee, juice, fruit plate, eggs of many styles and sweet breads

no food service apart from breakfast.

however, we enjoyed spending the weekend at the hotel, enjoying the pool, walking around the garden and eating

beautiful location , amazing pool and great breakfast

lovely swimming pool

only negative was the jacuzzi pools- there were two, but the one was not working on some days and they weren't

they need more staff at the pool

the music is too loud, both in the restaurant and at the swimming pool

wifi signal was weak

pet friendly, we had our cat with us

garden and pool

we arrived and went straight to the pool area for an awesome cocktail

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

location. pool was great.

pool is the best part

and the place in general but for me the most important thing was the wifi which was excellent

the pool was murky and not clean

this is charming but requires youthful fitness

place, breakfast, hospitality.

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

breakfast was very good and the food was delicious

is inside a condo so it is pretty safe, the staff is super friendly and the breakfast was

booked 2 exactly identical double rooms, one included breakfast, one didn't because 2 persons stayed in it

rooms are clean and cosy. the breakfast is really good.

also the pool was nice, breakfast amazing and the room was very clean

nice bar - no bartender

wifi didn't reach my room

wifi was bad

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

garden with a pool, nice historic decoration and very centrally located, just short walks everywhere interesting

great pool and restaurant with very landscaping

i got a very nice massage while i was there and spent some time sitting by the pool

need mosquito spray for any meals etc by the pool

loved the swimming pool

staff excellent, good breakfast included

the parking lot is inside the facilities

and big room, beautiful garden and pool area

was a bit of traffic noise because of the position of the room, which overlooked the parking lot

location close to center, parking on site

the heated pool is a huge highlight and the garden landscape is beautiful

breakfast included was fantastic and the wait staff was attentive and friendly

from franciscan community: large ornate room, restaurant in attached open air garden, plus pool past that,

breakfast was wonderful and the restaurant area flowery and beautiful

nice garden, pool, free breakfast

if you don't like to walk (up or down hills) and we were unsure how breakfast worked (+)breakfast was ok. (+)no

the garden and pool area were very nice.

great service and room service from the restaurant

room needs an additional lock because child could open the door anytime and jump in the pool

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

the pool is a bit too deep and they don't provide floating devices for safety

pool

the swimming pool the location

poor wifi

it has a little cozy restaurant and swimming pool

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

i m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects

nice quiet swimming pool area for guests

comfortable bed and delightful pool

the breakfast it's amazing

no breakfast available until 0800 which is a little late.

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

beautiful property with garden and pool

rooms are very big, and very clean and modern with cable tv and wifi

bed was very very hard, tv was very small and wifi only worked in common area because the signal was not strong

had to change rooms because the door lock got jammed and the wifi in room 14 was not great at all

wifi reasonable

also and as mentioned by other reviewers, the wifi only works in common areas and not in your room

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient

they have a lot of activities for kids and also activities like yoga, zumba, etc

no kids menu for lunch and dinner

has it all, the grounds are beautiful, the food is great, and the room was comfy and clean, the pool was warm

i think variety in the bar could be better

the room was large, the beds comfortables and the wifi connection was very good

parking in the master suite, king size bed & calm

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

no hot water for the shower. water in swimming pool was also cold.

there was free parking and a really good breakfast included

room service was prompt and delicious

wifi good

there's ac and wifi

great bed. simple but nice and clean room and free parking just down the road.

some of whom speak english, were very helpful at arranging early check-in, luggage storage, parking etc

location and convenient parking

sad was couldn't have stayed longer to enjoy the lush grounds and pool

the pool is warm, and well located so it has shade and sunlight

there is a nice pool and food is served outside the rooms, which was a great touch

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

housekeeping did our room service but they didn t changed our towels so we had to put them outside to get