location. pool was great.

the wifi also did not work at all only worked for about 5 min and would no longer work

pool is the best part

the property is clean it was good wifi connection

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

facilities are great, food is good (a little bit pricey) but the spa is excellent

the spa offers good massages and they offer yoga classes and ceremonies

great breakfast. room was great, as well. and enjoyed the grounds and pool.

wifi signal is very poor, food is very good but little bit pricey

room is in the parking lot

breakfast was good, room was clean.

breakfast was very good and the food was delicious

didn't eat the breakfast but we did enjoy a cup of coffee a couple of times

also the pool was nice, breakfast amazing and the room was very clean

we enjoyed walks around the grounds and were able to take time to use the pool several times

was great, the gardens, the pool, the room, all restaurants

is a really beautiful place and had a really nice stay thanks to patricia from room service

hotel pool was the best. food was great. staff was wonderful.

place, staff, pool, safety

the spa services

the swimming pool is simply amazing and the water temperature was perfect

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

spa and breakfast were amazing

the hotel is so beautiful, the parking easy and pleasant and the room was very spacious

if i was getting picky, a few tiles were coming off the pool and there seemed to be an excessive use of pesticides

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

beautiful property with garden and pool

the pool is not actually a pool, just for kids

the huevos rancheros for breakfast

no food service apart from breakfast.

amazing breakfast and gardens

also, the staff is very kind, and the breakfast is delicious

delicious breakfast, serene setting, wonderful owners and staff. and great massage.

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

the pool ., the garden., everything outside the room

the property was large and accommodated many people with pool access

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

wifi is very poor, hardly exceeding 1 mbps

valet parking only, which can be a bit inconvenient at times

the wifi quality is excellent - i had to do several video calls both in my room and in the restaurant

don't get me wrong, i love kids but it was the only place in the whole

to the garden, the room was so clean, the bed was comfortable, tastefully decorated, there was a pool but we

and also a discount on the breakfast

this is a family oriented property so lots of boisterous young kids playing in the 2 pools on the weekend

are are excellent, staff at the front are as good as well - the room was cleaned well - the pool area is great

the service was friendly and helpful and the room service was great

español was not so good, everyone did so much to make me and my partner feel accomodated and the breakfast was

the food, the room the wifi

the complimentary breakfast included coffee, juice, fruit, bread, and a choice between chilaquiles, eggs, or

the wifi coverage was very good on all levels

the pool was murky and not clean

the water in the swimming pool was perfect

nice place with outlaid garden, pool, bar and restaurant

had breakfast included and the options were all excellent

omlettes and breakfast tems were excellent

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in

great for families with kids due to pool

the pool is warm, and well located so it has shade and sunlight

the pool and gardens are beautiful

he found us a driver, and he communicated with a local spa to book us appointments

beautiful pool and room

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

pool and garden are in good shape

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order

and pool are terrible, waiters take forever to ask for your order and they don t have room service, you have

the pool is not very clean, facilities very old and poorly kept, very pricy for what it offers.

pool and gardens

wifi was not always very stable

had no pressure, sometimes had problems connecting to the wifi, traffic jammed on av

attwntive staff very nice garden and pool

the wifi was good, but some days it would disconnect and you'd have to re-enter the

view from our room which felt like we were in the dungeon was the parking lot and rubble from construction

the wifi is poor in some rooms & the reception staff wasn't helpful.

room service was prompt and delicious

parking in the master suite, king size bed & calm

wifi was unreliable

the only thing - the pool didn t look too promising, we never got in.

the room was large, the beds comfortables and the wifi connection was very good

hotel, pool (temperature controlled) and greenery, great rooms, great service

the music is too loud, both in the restaurant and at the swimming pool

pet friendly, we had our cat with us

garden and pool

wifi signal was weak

delicious dining al fresco - free breakfast

we had a little balcony overlooking the pool

breakfast is unbelievably generous and delicious

my favorite thing was having breakfast on our balcony

spa was also

the wifi network was down for a while

was a bit of traffic noise because of the position of the room, which overlooked the parking lot

staff excellent, good breakfast included

busy parking lot

beautiful grounds, excellent breakfast, comfortable rooms

short walk to the market parking lot to catch bus to tepoztlan (also to terminal estrella blanca for costa line

wifi was very poor and only worked some of the time

some of whom speak english, were very helpful at arranging early check-in, luggage storage, parking etc

great bed. simple but nice and clean room and free parking just down the road.

there was some renovations in the hotel that started before 7am. wifi was weak on the top floor.

is weak in the room we stayed and the restaurant that hosts the breakfast needs better communication from the

they even arranged for a bagged breakfast because we were leaving before breakfast was served

wifi is weak in the room we stayed and the restaurant that hosts the breakfast needs better

loved the swimming pool

great pool and restaurant with very landscaping

i got a very nice massage while i was there and spent some time sitting by the pool

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

need mosquito spray for any meals etc by the pool

staff, pool and bar

the heated pool is a huge highlight and the garden landscape is beautiful

breakfast included was fantastic and the wait staff was attentive and friendly

wifi worked one day although poor connectivity and did not work at all the next day

free valet parking

wifi was bad

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

nice bar - no bartender

wifi didn't reach my room

wifi very poor

rooms are very big, and very clean and modern with cable tv and wifi

had to change rooms because the door lock got jammed and the wifi in room 14 was not great at all

s a budget hotel, so there s no fridge/kettle in the room, the wifi was spotty, the mattress wasn t great

wifi reasonable

lovely swimming pool area

bar closed very early

i wanted an authentic mexican breakfast and i feel the hotel offered it

don't go to the spa that's a real rip off and not worth the money

tropical grounds and pool-like being in a romantic hacienda --great restaurant&bar- staff very

bit dated, holes in the bed sheet, wifi only worked for a few hours.

with a view on a gorge, spacious though simple room and a comfy bed, friendly staff, an on-site pool, very good

staff can be slow at times to provide towels in the pool area and are a bit pushy to get you signed up for sunday

electric power kept going off for half of my stay meaning no electricity no wifi

the room was exactly like the picture. the spa tub was nice for the price.

pool closes too early

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

the pool is small in order the number of romos

of all the wifi network did no t work at all

clean, comfortable,good location, friendly staff., secure parking.

there is free parking and the room had air conditioning and a tv, but that's about it

very basic room no breakfast surrounding view from window.... rundown parking lot

the pool was nice after a day spent walking

location, it has a restaurant, private parking

fancy refurbished building, some vibes to it. balcony. easy parking in front.

lastly, the parking garage is not really that near to the main building and you have to walk uphill to reach

nice clean room with a balcony, plus a great little rooftop terrace with plunge pool

right next to the pool area one of my favourite places in mexico so far on our

the arquitectura of the room was amazing! also enjoyed the rooftop plunge pool.

we expected the pool area to be cleaner and more upbeat

nice swimming pool and roof top but hotel is in downtown (not a good neighborhood)

there was a pool bar and roof terrace which were both closed during our stay

the waiters, room servirse and valet parking were very kind

we also ordered room service which was very good as well

tile work, sloped wooden beamed ceiling, a private balcony with seating and overlooking the pool

authentic mexican meals are served from the onsite kitchen and are delicious

the kitchenette needs some supplies in order to be of use

also there is swimming pool

loved the pool

gardens, pool & spa were beautiful

also, the pool was not heated so we couldn't really use it

kids enjoyed a lot the swimming pool

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

we had planned to go out after lunch but changed our plans and just lounged by the pool reading

location was very good. swimming pool, gardens and views were very nice

cleanliness wifi

nice pool with warm

facilities have seen better days (old), and the parking lot was disorganized.

very nice property, comfortable and spacious rooms, big pool and nice food.

good parking

i will recommend to work on the wifi, but other than that service was excellent

quiet nice swimming pool

we went to the hotel for a wedding nearby and we were able to park our car inside the hotel s parking lot

the pool has no heating, so it was always cold you could only get inside in the hours the sun directly

reception desk didn't even bother to help us when we arrived with the parking

the pool was a nice area to relax by in the sun

the pool, the garden

to the climate pool

the heated pool, front desk stadf, the food and service at the pool.

the pool was a nice area to relax by in the sun

the heated pool, front desk stadf, the food and service at the pool.

showers were only warm not hot, there were mosquitos by the pool (but it was surround by beautiful gardens)

to the climate pool

you could not take snacks drinks to be by pool

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

nice gardens, quiet pool, friendly staff, good location, free parking, good service.

no noises cleanliness pool restaurant

* the spa water circuit is very nice, and the masseuse did a good

nice gardens, quiet pool, friendly staff, good location, free parking, good service.

and wifi doesn't work

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

hotel garden and pool are very beautiful and relaxing

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded

pet friendly but no area to take the dog for a walk or any grassy area for the dog to do his thing,

wifi didn t work

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was

wifi: none of the three wifi connexions i was given worked in any of the 4 rooms we used

on another morning, we were unable to have (the included) breakfast because the dining area was reserved for

pool and jacuzzi

parking lot not inside, its on the street

outside is large enough to be comfortable if not too many people - and easy parking in front (although not

good little restaurant in the hotel courtyard and good wifi

remember is that the room was big with a big bathroom, also it had a pool, food services and parking with someone

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

is no space enough for parking cars when the hotel is full

the pool was clean and the chocolate strawberries and wine were exceptional

the pool can be improved.

the pool area. warm and kindly staff. the bathroom is so nice.

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

jaquzzi was not working but the pool was great.

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the

garden and pool area as well as the room.

of the hotel doesn t match the installations they play very loud music all day at the pool that doesn t

the pool is great, although it lacks heating

there could be more social activies for both adults and kids.

surroundings and pool area

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

ordered room service for breakfast, it came after 1

excellent facility with a great pool area

spa is ok, massages are good

gym is very limited

nice and comfortable facilities, also they offer a very good spa service.

was great in most instances, room service was quick

spa was great for couples massage

swimming pool is small but nice and warm

great pool

low wifi signal kind of expensive

it has a restaurant, a pool, a small gym, bar and one shared living room

the room we got was in front of reception and next to the door out, our view was the parking lot :( we didn't

the pool had a lot of dust but it was due to a the windy time in