we could not use the pool it rained all night

clean, great gym, great location, big breakfast room with booths that had their own individual tvs

breakfast was great! only complaint was no bananas.

delicious breakfast. very kind people!! clean and close

to essex street and we enjoyed the amenities the hotel had to offer including breakfast and the gym

everything just one complained would be to remove the bar at the side of the bed where legs hit getting in and out of the bed

room service was fast and food was fresh

my kids loved the pool and lobby snacks/water

kids loved the hot chocolate bar

i was fresh out of surgery & had to order room service a few time & the were very accommodating

the location and the beautiful, clean kitchen.

when we went to go in the pool there were a ton of out of control kids in there ,hardly the romantic getaway

pool area should be updated. but, i heard they will be doing an update to everything next year

spacious / pool /fitness room /starbucks/ outside patio with fireplace / easy to find!

pool, restaurants, room service

a better room service menu

pool did not feel like it was heated

pool was not open, but not a show stopper some fixings in the room a little old, dated or lose

wish there was an indoor poolud83dude01

good room. quiet. first floor. view of pool. nice staff

gym was closed, pool was closed, paid breakfast

well tended pool

administration of the inn was incredibly helpful and accommodating to our special requests, the breakfast was very good

we enjoyed our coffee and breakfast on the patio in the morning and followed that with a swim in the pool

breakfast was delicious

like that you had a bar and the way breakfast was served

breakfast had a good variety, the room was nice & clean & the gym and pool were good.

pool

it has a gym and a pool

staff were great...quiet rooms (we had bus of kids on site and i didn’t hear them at all)

gym a little small

great staff and location also the outlet in kitchen was

down a little , dirty walls & some things were also dirty in the kitchen

clean staff very friendly breakfast was hot and plentiful rooms were spacious

the breakfast was great

breakfast was very good with friendly staff in the kitchen

there was a gym and a pool

the clock in the gym was not working (probably needs a battery replacement) and the bench was shaky and could break

kids would have liked some fruit for breakfast

helpful personell, laundry for guests, pool inside hotel

i like the gym, the pool, and hot tub.

the room was quiet..clean..the pool area was clean nice pool

very nice pool

the facilities the gym the heated pool

due to covid safety the gym, and pool were closed which would have been nice to know before booking a reservation that was

kids in hallways bags of trash outside rooms

full kitchen, dining table, separate bedroom

loved that it offered a laundry room with multiple washers and dryers

kindly by all of the staff, food was great, and we really enjoyed that we were able to do our laundry at the hotel

the kitchen in room

a big kitchen and a laundry facility makes this place unbeatable

i can’t say enough about the breakfast

the staff was wonderful and the breakfast amazing

facilities including laundry, swimming were all excellent and seamless

good location to explore the area. comfortable rooms. nice gym and pool

breakfast was great! room was clean!

the beds were very comfortable and there's plenty to do especially with the water park.

water park not having towels the kids were freezing shaking crying because there was no clean

also , had problem connecting to wifi , tried calling front desk several times between 9:00 and 9:30pm on our first night , no one

uncomfortable daytime receptionist and the kids side of family room had no tv.

the beds were exceptionally comfortable. the gym and fitness facility was also great.

laundry room is relatively expensive compare to other hotels of the same range were we've been.

friendly and helpful service at the front desk and in the breakfast service.

it was a typical hotel breakfast. lots of selections for any customer tastes.

ear everything in the room next to us, kids with tv on at 5 in the morning and parents talking loud

clean, modern rooms, extremely comfortable beds, and fast wifi

breakfast was good variety, was hot and delicious

the breakfast buffet was nice as well as the location of the hotel from the airport.

breakfast had a wide variety of food to eat and was good

the breakfast was excellent. appreciated the laundry facilities.

the recent coronavirus situation many properties have to close facilities like the pool and spa, and no breakfast was available

price was $300 less than downtown boston 3 star hotels. plenty of parking.

friendliness of staff, the breakfast and the nice clean, comfortable room.

breakfast was very good as it had something for us adults and a variety for the kids

breakfast was ok, but the place was swarming with school kids this morning

the gym was nice.

the bar was unusually high-priced for a drink

took us on the free shuttle to the blue line substation at the airport so we could go downtown

great location next to strip mall fast food 15 mins away from encore casino perfect location.

staff/shuttle was so very beneficial for our trip

the sushi bar and the bar in the lobby. i did not llike the treatment.

staff were friendly, and allowed us late check out since we were choice members

they were able to do late check out

their free huge breakfast and friendly staff are amazing.

also, there’s no late check out, anything beyond a half hr, they charge you for

very good breakfast

the staff the open bar and the cleaning staff in the morning were all polite.

if tavern was open. pool. but covid stopped all that so it was great for the circumstances

breakfast is amazing

the pool was not open

the pool was great

close to target, nice breakfast and big room

convenient location to the airport, comfortable room, scott (in charge of breakfast) was great

very clean, nice gym and very friendly staff and breakfast was included!

pool and gym were well set up and not at all crowded

shuttle schedule was not as frequent as expected.

everything else was perfect, nice room and the pool with heated jacuzzi was very relaxing.

breakfast was great…love the kitchen staff…always smiling

very grateful to be able to use the laundry room as well

the gym equipment was old and dated, might be possible unsafe to use.

the gym was fully equipped

nice swimming pool

werent able to use the pool & that's all my kids wanted to do was swim

my kids love so much

especially if you are in there with loud obnoxious kids like we did

the lobby was pretty and they have a pool, gym, and laundry on the same level

location to the airport, beauty of the property, on site bar and restaurant.

from overseas we we're a bit disappointed that the bar and restaurant didn't open til 5

to airport, shuttle bus services, full amenities and great restaurant

big rooms, spotless clean, very nice and quite, great services and of course the advantage of a late check out

very helpful staff, early check in when we turned up early to chance it, large and comfortable room with enough space

wifi in room could not connect to internet

this hotel has beautifully clean rooms, a great gym, comfortably warm indoor pool, a restaurant and bar down by the lobby, and a nice selection of

the restaurant and bar and key for relaxing and having dinner the night before a flight

nsidering the price)

this hotel has beautifully clean rooms, a great gym, comfortably warm indoor pool, a restaurant and bar down by the lobby, and a nice selection of snacks at the front counter

the facilities were fantastic- the pool was lovely, the gym and the lounge were excellent

hotel was clean breakfast was perfectly acceptable common areas were nice gym was again, perfectly acceptable for a hotel

the kids loved the pool and the hotel overall was very clean with extremely friendly

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

breakfast had lots of options

the breakfast was fabulous as always

the breakfast bar was also exceptional

pool was good for kids but not adults, gym could use some real weight machines.

nice full breakfast as advertised.

the hot breakfast did not disappoint, great variety of food options, area was kept clean & well stocked

should ask for id at all times at the bar area and front desk to make sure they have te correct guest for any concerns or purchases

staff was professional and courteous, the rooms were spacious, the beds were glorious, and the breakfast spread was fantastic

i also appreciated the microwave and fridge in the room and airport shuttle

useful free shuttle to and from logan airport

shuttle was perfection

great location, easy to access with the shuttle, really confortable room

the fitness room and pool were very clean, and free airport shuttle was so accommodating

clean, decent breakfast and staff were outstanding!

wish they had a bar & restaurant. nothing is really in walking distance

was good, shuttle didn’t help with luggages although i have kids with me

the bar was also a great place to watch the baseball game

early check in made it possible to get lots of rest after several nights of little to no sleep

amenities no breakfast,pool,gym just plain room

how small the bar was

the pool and fitness center and times open were wonderful

breakfast

good breakfast as well

breakfast was good

i like the breakfast the moment was good

breakfast was also good

big comfortable beds and spacious rooms, facilities, especially free laundry access and gym were wonderful

gym air con was not running

free laundry great for long travellers

was nice, gym and laundry services were exceptional

the staff was so nice well informed. the shuttle service was excellent

wifi costs money

great parking

gathering spaces, gym, pool, pool table

wifi was slow unless you pay for upgrade

the stuff are very good and they have garage parking for guests

lots of kids staying here - a bit noisy

breakfast was amazing

didn’t get to use the workout room and swimming pool, see kids enjoying a lot

a bit warm in there and loud, but a great place for the kids

nice gym and

breakfast wasn’t great but a chick-fil-a is across the parking lot.

the breakfast was bagged and the patio outside the pool was closed

away from the wall and you have to squeeze between kitchen counter & frig door to access it

the breakfast was great and the staff were so nice and very helpful.

the pool was nice and clean, towels were provided

extremely clean, pool, gym, very quiet at night

comfortable beds, delicious breakfast, sound proof walls, gym and pool where pretty cool too

breakfast was ok, not spectacular, regular continental breakfast, but the staff was great

the breakfast was awesome, i will definitely stay again on my next trip

pool ısn't good

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of shady looking people hanging around outside

they were able to book us in early which was nice but when i called the day before to ask about it i was met with a not so nice

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities are wide open just right of the main entrance

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom was pealing, just looked unkept

mainly stayed to get away from kids and soak in the hot tub have dinner out at the new area.

excellent bed and excellent room and breakfast

us the worst room available next to the laundry, pool & gym

staff was very helpful, the hot breakfast had a wide variety and was delicious

hotel reach there no room they send us back to holiday inn it was the worst nightmare for me and kids 3 am we were still waiting for ö room to

i have not got a chance to visit the gym or the pool

beautiful, clean, super comfortable bed and a great breakfast

soft beds and pool to entertain kids

the breakfast was very good as well with lots to choose from and the selection was not empty 30 minutes

breakfast great. bed super comfortable.

accommodation, comfortable bed, good restaurant, frequent airport shuttle, competent, courteous, professional staff

very clean, able to walk to airport from hotel, nice restaurant and bar in hotel.

the fellows at the check-in were kind and efficient at getting me booked for a late check out (with a day rate), and then getting me booked for additional nights when my entire

proximity to airport, gym, airport shuttle

pool, jacuzzi, gym were beautiful

we did not try out the pool and jacuzzi but that was a nice amenity, along with the gym

ests) and felt the

pool, jacuzzi, and gym were all ok

better provision of food for kids in evening.

they have a pretty good gym w plenty wipes towels etc

breakfast included, comfortable beds, room was well maintained, nice big tv, excellent shower, gym and pool areas were great

pool area was recently redone and fun for the kids

breakfast, location just steps away from a number of bus line stops, a swimming pool, and gym

pool and the gym and breakfast

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have fun in the extreme

the gym was well equipped

gym could be improved. but otherwise very good.

plus free airport shuttle

a snack breakfast bag to go

the breakfast was excellent and it was so nice to have a the free hotel shuttle

a few days in advance for an early check in

and then there was the spa

parking, front desk, restaurant, room service were all out standing

had asked for early check in, not only was i accommodated , upgraded and even received complementary cocktails

r insulin), roll away beds, late check out

they had to move us at 1030 pm w 3 kids bc the air conditioner didn't work

actually had everything it promised : a pool and a hotel

staff were so nice. everything clean. excellent room service too.

only breakfast option for breakfast was $18

ly one small bar for shower and to wash hands and shampoo provided didn't even cover for one wash)

there is now a shuttle that will take yo to nearby locations including the casino

we stay given who only needed it for the night for nye and only had less than 10 min drive to the casino

restaurants, bars, casino, td garden arena within a 10 minute drive

it is close to everything and when staying there is the pool/game room for the kids.

upon check in the rep never said times for breakfast and said nothing about facility

bar staff was very friendly and professional

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

way too expensive for what you get, no room service, no real restaurant

early check in and friendly staff. great location.

room service breakfast was very good.

bar could be quite busy with two tv screens showing both baseball and ice hockey at the same time

liked that the hotel provided washers and dryers for self-service laundry

temperature in the gym was much too warm

the bar and restaurant was just as good

staff at the check in and at the bar

when we arrived we find out that the space is but no kitchen equipment like plates or spoons

once we got to a place for food, the kitchen just closed (of which hotel said kitchen would be open until 1 am) & couldn't be served

the restaurant is great and breakfast very good

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service, check in and out)

gym

very nice staff who easily arranged for a late check out for us

shared space, such as restaurant, gym and transit lounge were great

the staff was great and the restaurant and gym were excellent

we like the gym and the front desk staff, who are always pleasant and knowledgeable

they do not have an on-site gym, you have to pay for a workout at a nearby gym

fast & early check in, location to td garden

easy check in late check out super comfortable great location polite staff

the gym was closed and it was not mentioned when i booked.

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

i liked the free late afternoon leomanade in the lobby

bar was nice , small but it worked

mark drop at my door and select your room number and it s just as good as room service

wifi not working

restaurant is expensive, not an hotel for travellers with young kids

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc and you always have to wait for it

small room , uncomfortable foldable bed , have to request room service

small gym

delicious restaurant, fancy water, gym, and comfy beds

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named boxer

room, breakfast, parking and cleanliness

healthy breakfast choices

very nice diversified continental breakfast. newly renovated rooms.

the laundry machine and dryer in the basement was very convenient

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

was nice, my kids enjoyed it

beautifiul hotel great location . kids liked saltwater pool and hot tub.

location, staff very helpful from front desk to concierge to bar and restaurant staff - could not do enough for you

was nice, my kids enjoyed it

lap pool and gym were

feeling well arriving back at the hotel and the staff took care to assure we were allowed a very late check out to accommodate us

customer service from ali at reception, who accommodated a very early check in

location. dog friendly. bar and restaurants. comfortable beds.

sound proofing could be better heard a group of kids 5 rooms down.

he was great with kids too

early shut down of breakfast. most places do that.

hotel and air-conditioning very modern and small gym facilities

gym equipment very basic

breakfast is good and tasty

breakfast was plentiful