it is close to everything and when staying there is the pool/game room for the kids.

even the casino no longer charges

the breakfast was pretty decent for a 3 star hotel

the amenities were nice including the breakfast too

close to the casino, nice bed, soft pillows.

breakfast, service and clean room

breakfast had few protein options

location, great breakfast

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were still open while we took care of getting situated

the property was good, little old but ok. breakfast and people who works in the kitchen

breakfast was very good, with a nice selection

location, the gym, cleanliness of the room

we also enjoyed the coffee and breakfast in the morning

nice rooms with refrigerator. big bathroom. nice gym

they also have a small gym (i did not check it out but was planning to when booked) location is okay, 5 min walk to the

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

healthy breakfast choices

very nice diversified continental breakfast. newly renovated rooms.

room, breakfast, parking and cleanliness

the breakfast was not good.

the restaurant and bar was unexpectedly quite good

they accommodated early check in, very much appreciated

easy check in/out and flexibility for early check in

we really enjoyed the hotel bar and restaurant

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

drive to key places in boston/cambridge - very quiet/great view - modern design in rooms - great gym/ in room yoga mat - received a nice gift for special occasion ( it was very pleasant) -

gym could have been a bit better

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

bonus was the pop-up holiday bar while we were there

didn't have time to check out the gym

the pool

the pet fee is quite modest compared to other hotels

nice gym and swimming pool facility

pool was great for the kids we were there for hours

great concierge tips for restaurants and breakfast places outside of the hotel

i wish the kitchen would stay late at least with a reduced menu.

my large studio with kitchen and sofa separate from beds

can't buy a beer when the bar is open.

good facilities (gym, laundry room) and the staff was super nice and helpful

room was amazing. breakfast was delicious. able to provide early check in.

you have to go to the lobby to pick up food--room service is extra.

wasn t much around it. our room was close to the 24 hr gym so could hear weights

room service is good

staff, clean room fast and simple to use room service

room service was excellent. i loved the burger!!

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

gym was boring, like all other

nice gym

spent just as much on parking

quite nice to have a very good breakfast with wide variety of food options (for american hotels) (+)staff, offered us late check out and complimentary breakfast (-)the breakfast was okay but could ve been better (-)the price of breakfast (+)were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good (+)i did not have breakfast there (+)great location for fenway, very walkable and safe. awesome breakfast and friendly staff. (-)the breakfast wasn t amazing, and unnecessarily complicated. (+)excellent location. great breakfast. friendly helpful staff.

it has a lovely ambience , nice bar area, rooms are spacious and everything was very clean

it wasn't easy to connect to wifi

coffee and wifi in room, nice comforter, wide shower curtain

and the indoor pool was great

everything was great the food service the wrong very good quality this hotel pool

enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have fun in the extreme winter we had

breakfast was great.

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

ff and decay + soy milk), great gym, very quiet and restful night's sleep

ud83dude05 also by mistake they charged my room service for water, which i did not use

my experience with room service was very slow

great gym and breakfast

protocols prevented any kind of room service

room service, took over 2 hours

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly closes early

room service ends early

great bar and awesome room !

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

no room service after 9:30 pm

bar and food superb

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to use something other than the treadmill

gym is small

room service was hard to contact and the restaurant was too busy to give us a

bathroom for the hotel restaurant/ bar was downstairs & down the hall, not anywhere the

staff at the check in and at the bar

rooms have a kitchen area with a sink and keurig coffeemaker, and adding a microwave might be nice, but i

perfect location, wonderful staff, spacious room and nice hotel bar for a night cap.

i loved the set up with a bar area that made it easy for me to get ready while my husband used the restroom

comfortable beds, attached bathroom with shower and basic amenities like coffee maker and good wifi

easy, i used my walking maps, and it brought me on the other side of td garden, there is a boxing gym, named boxer

room service 24/7 is important too

from this, there were the little things like not having enough coffee/milk for our stay when room service is now done on request

bar closes at 11:00 pm not great if you are attending a hockey or basketball game

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

would say not having a pool but again, the kids didn t even care that there was no pool

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent and

safety bar in shower would be good.

the kids would have been happy to sit and watch people the entire time

conveniently located to easily the best bar, porters bar & grill

i wasn't expecting early check in - but was able to

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

the gym was closed and it was not mentioned when i booked.

the gym was small and needs some updates

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more energy while i took 20 minutes to do nothing

we got there they didn’t put room next to our kids rooms how can kids under 12 stay far away from

pool and gym were too small and not always opened so it was hit and miss if we wanted to go

pool was nice. very clean and comfortable room

with two kids it was worth it and i also was very thankful for polly at the front desk, she let us check in

had a shuttle and great breakfast and the staff when we got in and in the morning were so helpful and thoughtful - great

good gym, decent breakfast including waffles, comfortable beds and a good sized room, and a convenient

gym air con was not running

late check out was huge for us since we didn't get in until midnight

breakfast was fair

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

there was a laundry room and a fitness center

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service is very very helpful highlight of the hotel is the exceptionally friendly and

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

there was a reasonably stocked gym

the swimming pool is really clean

the staff were helpful and friendly and the free shuttle service was a huge plus.

the location is slightly far from downtown, but the hotel had free shuttle service and we were able to reach the main attractions without much effort

spacious room great shuttle bus to the coty value for money

i tried to get a late check out due to the timing of my flight and the amount i was being charged was ridiculous to

staff went way above and beyond to accommodate both an early check in and a late check out

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

staff went way above and beyond to accommodate both an early check in and a late check out

the gym is very well equipped

stayed a bunch of times and i still feel like i don't know if we have access to a gym and how to get there

used everything pool was heated very good temperature, gym could be little bigger but was fine for two, the restaurant has a delicious steak and the

staff was professional and courteous, the rooms were spacious, the beds were glorious, and the breakfast spread was fantastic

the pool and gym were closed for cleaning and renovations.

we were not aware of the ongoing construction or closure of the gym/pool area as we didn't see that information listed on booking

free breakfast

their shuttle service to different locations is fast and punctual

pile of laundry and trash in the hallway when we arrived

impressive gym- large with tons of equipment options

woke my kids up b4 6am

were very happy we were able to be processed or an early check in

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

ev charging in garage next door

modern and contemporary design, good bar and breakfast place

we had a nightcap in the bar and the bartender was so busy

it was clean and they had a nice gym

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

breakfast was excellent

the breakfast was fabulous as always

everything. especially the updated gym

pool was good for kids but not adults, gym could use some real weight machines.

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was still in there and i didn't say anything but it was very

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

absolutely everything! breakfast was outstanding

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

were happy there was daily breakfast

the breakfast has options for all diets

they even had a game section on the bookshelves for kids and families

there's a restaurant and bar attached that had great deals

ice machine

had a drink when we first arrived at the bar with their $1 oysters

trip, they gave us the 2nd floor overlooking the city (not romantic at all with college kids yelling and running around all night) but the worst part was the street

the gym is small, maybe relocate in a bigger space

complimentary shuttle service throughout cambridge was an awesome perk - we hopped it to and from harvard

central location and they have shuttles to the subway and to harvard square

just right for relaxing, heat worked consistently and quietly, shower was lovely, coffee in the bar was strong and tasty, staff we met were all friendly and

breakfast was good. cute vibes down in the bar area

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

great staff. clean. smelt nice. nice bar / gym area

the best part was the bar lounge, great food drinks and bartender.

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

the location was good. the bar and dining area are good, and so is the food provided.

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

centrally located. beauty building with kids of history.

great buffet breakfast at a reasonable price but wifi is $10 a day which i was surprised at expected free wifi at least

we were charged for wifi when it stated it was free

kids and i just stayed at the omni for new year's eve

making arrangements for our kids to stay with friends for the night, my wife and i booked a room at the taj to celebrate our

room service

our flight got in very early morning and we were able to get an early check in as soon as we got there

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

an early check in

swimming pool was small

also, great gym with a beautiful pool that must have one of the most stunning views in boston

to detail: serving the room service coffee

also, great gym with a beautiful pool that must have one of the most stunning views in boston

r that price it seems fair) - the room service food could be improved

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

free early check in, late check out, comfortable beds, free giddies in the

bar closed too soon for a nightcap

bed and pillows were comfortable; room service was speedy and food was delicious

the bar could have been open later on a weekend night

great hotel, good central location, good gym

very nice and they allowed us an early check in which was amazing

they had a fitness room which was really like a mini gym

no room service or cleaning over the four nights i stayed there and no discount on breakfasts in the

specially on reception ) , location was excellent , free coffee in room & at reception , good gym

the hotel had kids running around and it was loud well into late night.

if you stay here please go to the oyster bar restaurant downstairs

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

the walls were thin but to be expected with an older building the kids in the next room were extremely loud and very disturbing

the staff was super accommodating esp with with our two little kids

was automatically charged in my card for some drinks in the hotel bar which i never took

see above re breakfast. room service was good generally.

an item i ordered didn't come my room service so they took it off my bill

room service and meals available via room service was/were excellent

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

spa was terrific. room service very good. staff throughout the hotel were outstanding.

spa is very expensive but good.

gym super nice

the spa facility and staff were terrific.

the spa was incredible!

during check in

the room service is excellent

had difficulties during check in

room service hours were unacceptable and may cause us to not stay at ritz any longer.

room service got every item on my dinner order wrong

location bar staying open past 9pm great staff

worth the upgrade, especially as the oak bar was so crowded on saturday night

breakfast a hit on 4th for vip

ops, park, water), subway at few steps and a well equiped gym

wifi is not complimentary, this should be changed

i especially enjoyed drinks in the lobby bar and dinner was delicious

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

charges for handling amazon package!!! fire alarm scared kids…

kids are easily able to select their favorite channels and parents will get charges at the checkout

loved the gym

hotel bar was outrageously expensive.

did quite a lot of walking all over the city, so didn't need the gym

room service was nice. view was wonderful.

patio area ok but no bar service

the pool

beds, clean room, and great room service

rally liked the spa and the gym

gym facilities are big enough for 30 people at the same time

not much selections at bar 10 for lunch.

corner room with connecting doors to another room where there were loud kids, so you can hear everything

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service (and the dinner was superb) (-)room service forgot 5 items 3 that were ordered over the phone and essentials like silverware and (-)of covid, many of the guest services we re not being offered (such as the restaurant, bar, and room service) (-)coffee/tea pot also would have like different room service options and more info on nearby (+) wish room service wasn't quite as expensive add on but forces me to get out and pick it up (+)clean, spacious rooms, courteous staff. excellent location. good food in room service. (-) room service said it would be about 20 minutes, ended up being an hour (-)restaurant/room service very pricey, but it's boston. (-)no room service, you have to order online and picking (+) rooms always very clean, room service very efficient

the onsite restaurant was not kid friendly, no kids menu available

of the staff; central location; choice offered for breakfast; good leisure

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting on a security level

the bar scene is very lively and the restaurant has great service

we were able to get early check in and late check out

customer service from ali at reception, who accommodated a very early check in

coffee shop downstairs and oyster bar that also served a la carte which was convenient as it was starting to snow

lovely room, excellent staff. nice gym with peloton bike. great coffee in the coffee shop!

we were given waters on arrival and accommodated our early check in

it would be nice to have access to printer via wifi

bond bar was fab

gym great- nice length heated pool (i (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) the pool and gym (-)the wifi in the gym wasn t working. a rowing machine would be great! (+) the gym facility was very good within the very small space and the sauna was marvelous (-)dated, but the facilities were nice, beautiful pool and solid hotel gym (+)excellent pool and gym in a great location. (+)excellent room-service, gym/pool facilities. helpful friendly staff. (+) we've used the gym and loved it (+)the gym was amazing (+) gym is expansive and well-equipped with natural light

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our bags

room service menu

door staff was very friendly with the kids

door staff was very friendly with the kids

room service is amazing

very comfortable bed, excellent wifi,spotlessly clean in rooms & in all areas

xcellent

i was disappointed in the room service food

balconies, cleanliness, helpful staff, parking across hotel overnight 38 dollars a night, rooftop bar, bar in the hotel entrance, lounge in the hotel, joe front desk agent very helpful, location,

of the gym is very odd as literally next to street level glass doors

hours of the bar downstairs was limited

$4 charge for room service

no butter with muffins for room service

gym access to equinox a few blocks away, room size, staff

very nice room and quite big. nice ambience and cool bar plus helpful staff.

staff were very professional from room service and house keeping

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

excellent customer service, cleanliness, great pool and jaccuzzi,

breakfast, but i still prefer the european mix of buffet and a la carte menu

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

excellent service, particularly from the butler. enjoyed the gym and spa. the

amazing staff, location, room, spa, pool

clean comfortable and affordable oh and the breakfast is great

the staff is great , especially joe. the breakfast s also a nice bonus.

hotel was so nice it’s has beautiful art work and has a nice park across the street for kids or to walk around

gym small but functional (had a treadmill, x2 cross trainers, 1 recumbent like and some funnelled -

kids friendly and great breakfast bar!

teenagers appreciated the gym facilities

works really well, very friendly staff, a pool that was very pleasantly not too busy to bring the kids to early in the morning while getting used to the new time zone

overall comfort amenities location staff were so kind - front desk and room service

how can this be avoided in the future as i will be visiting for the next 5 years with kids in school there

usually book hotels that offer breakfast and that would have been nice here but was not included with our booking

did not like the breakfast buffet, i felt it was overpriced

did not indulge in breakfast

the pool and gym area. also the great restaurant zuma

breakfast was a little pricey

top location. great pool and spa. classy decor.

nice gym

everything was great, just the wifi was slow. but it's good enough.

no room service or restaurant due to covid.

except for the wifi, the stay was amazing!

i loved the breakfast everyday, and especially the fitness center, pool and hot tub

the facilities

starbucks coffee bar was great in the am

wish they had room service for breakfast.

late check out

expensive parking, pay atleast $36 per day, no breakfast

i loved the fact that an early check in was fine

lots of fruit at breakfast

the location is awesome and the lounge was a success with my kids

messed up early check in, ignored me and chatted with airline staff during checkout

issue i had (which was not the hotel's fault) is that i had an allergic reaction to the sheets/laundry detergent the first night of our trip

the spa facilities were amazing!

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

excellent location, harbour view from room. good food at restaurant. kids enjoyed pool.

house keeping/room service was very friendly and helpful

staff was extremely friendly and helpful. rooftop pool and bar was a real bonus.

great gym and amazing rooftop pool with live music on monday of our stay

nice gym and beautiful pool if its open

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in the late afternoon each day

to fenway, t to get into boston and the variety of restaurants in walking distance the roof top bar is awesome

did have breakfast

location was great. pool nice , breakfast very good.

location, having a kitchen in the room is a big plus, fantastic staff, will stay here whenever in the boston area

located, huge room with kitchen, awesome pool and bar with outdoor terrace

no complimentary water and no laundry machine. staff are not welcome

to bother to change it and with the later service hanged outside, we were awakened by room service knocking at the

the hotel guests are allowed access to the ymca gym, which offers a whole range of equipments and classes

no free wifi, weird access to gym. complimentary coffee in lobby would be nice.

we seen the same set of silverware on the floor from a guests room service order and it stayed on the floor in the hallway for a good full day and overnight

room are clean and nice, big gym, pool area perfect, close to all main downtown roads, high level, new

great breakfast

perfect location. walking distance to aquarium and legal seafood. clean and great gym.

like a bit more room in the fridge for personal items and $45/per person for breakfast seemed a bit much even for a high end hotel

thought the restaurant and bar was not to the level of the hotel