very clean, complimentary breakfast was good and staff was very friendly

gym was closed and that was disappointing

free laundry great for long travellers

the self serve laundry facilities were a huge bonus and came in very handy

awesome gym. quiet rooms. clean. walkable to the commuter train, grocery store and restaurants.

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

pool was good for kids but not adults, gym could use some real weight machines.

was super efficient and very very nice (what an asset for the hotel); the lady tending the bar was also super nice, and in general the staff was superb

the breakfast was fabulous as always

very large room with kitchen

early check in helped and the warm beautiful indoor pool!

but my dad likes to work out in the mornings and the gym was closed our whole stay

great location. very convenient shuttle. grocery store in walking distance

complimentary shuttle to airport

the shuttle service was great. we ate in your pub and very satisfied as well.

breakfast had lots of options

the kids loved the pool and the hotel overall was very clean with extremely friendly

the pool had kids screaming really loud and did not let us in the pool

absolutely everything! breakfast was outstanding

the staff was exceptional. extra kuddos to kelsie. breakfast was always ready and plentiful.

comfortable room, large shower, great breakfast. easy to the airport. shuttle was great.

great location, easy to access with the shuttle, really confortable room

the food at the bar was outstanding

a bar and some kind of restaurant would have been great!

still amazed at how spacious the room was and the suite came with all the kitchen essentials

coffee maker in our room was on the fritz, but not a problem since there was a free coffee bar in the lobby

wifi

the kids loved the pool, i loved the shuttle service to the airport

nsidering the price)

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

joe on the bar was lovely and working extra hard as he was doubling up as the chef for the evening

that it had a guest laundry room

the pool

the swimming pool and the fact that it was open the staff was really nice

the poor waiter who served us was way overworked with tending the bar and the restaurant at the same time

the shuttle was very prompt and the driver very friendly and helpful.

very helpful staff, early check in when we turned up early to chance it, large and comfortable room with enough space

airport shuttle nice restaurant downstairs lounge, very tranquil atmosphere highly recommend gym

hotel with all facilities necessary including a self-service laundry

there is a nice pool and a great gym with state of the art equipment included

has a pool and gym which was perfect when snowed in

good breakfast

they do have a bar and starbucks on the property

ests) and felt the

traveling with kids, we were happy to find a playground in the park just across the street

was very close to the airport and the shuttle runs 24 hours ( they picked us up within 5 minutes after our call) which is very convenient

location is awesome. lobby is beautiful. nice pool.

restaurant and bar open late

the shuttle was quick. the driver helped load and unload our luggage! the location was great.

it allows parents and kids both to get what they want

it was clean and the shuttle to the airport was great!

hot tub was not usable and didn't look like repairs were going on and indoor pool not heated

in kitchen to obtain food at breakfast

the fact that we had shuttle service to the train to go to downtown boston.

close to airport we arrived early and they were able to accommodate an early check in snacks provided in the room airport

room service was great

room service for breakfast was good

during covid most amenities are not available

was excellent and kyle at check in was very accommodating with an early check in after a long travel day

access to their well appointed gym was ideal

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our walls and floor

excellent breakfast, gym, room accommodations

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

early check in and friendly staff. great location.

foldout couch mattress wasn’t super comfortable, but my kids still seemed to sleep ok on it

fairly decent with free laundry services available.

the staff at the bar had to be asked to wait on us.

ran out of breakfast by 9;30. wasn't aware i had to pay extra for parking.

location airport shuttleextremely helpful staff.

pool small

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

early check in, even though i only asked them to hold bags until check in at we could go exploring

breakfast was great

excellent, made to order, breakfast was included in the price of our room

fabulous location and very accommodating to early check in request

the gym treadmills were out of service

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

every sports bar around the area packed after a game

very nice staff, clean room, gym

gym

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

very nice staff who easily arranged for a late check out for us

we like the gym and the front desk staff, who are always pleasant and knowledgeable

we used the gym a couple of times which was also excellent

gym could be improved. but otherwise very good.

loved the convenience of the water taxis to boston and the shuttle to logan.

the gym was well equipped

great gym and pool

the breakfast was good but it was a little pricey for what you received

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out that the machines weren't free but were pay-operated

liked that the hotel provided washers and dryers for self-service laundry

the gym facility

no kids food on room service, pool was closed

temperature in the gym was much too warm

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

wifi didn t work, when we landed we were hit with a $30 charge for each day which wasn t made

bar closes at 11:00 pm not great if you are attending a hockey or basketball game

small room , uncomfortable foldable bed , have to request room service

wish there was a bar on site but there are several within walking distance

feel that the restaurant and bar needs a little love

in room wasn t working so we had to go down to the restaurant to order room service, not a big deal just alittle

wifi in the room was not working well, and since i was traveling for work that did not help.

i) 4:30-6:30 which were delicious

the gym is open, but you have to get a reservation - one person of family allowed at a time these days

the breakfast area was large and the added breakfast bar area was a nice addition to the table area

though they have plenty of rooms available they will still change you 25$ for an early check in and 25$ for a late check out which is only an additional hour

pool, gym, and restaurant were closed. there wasn’t a lot of options for breakfast.

communication between checking in staff we arrived on wednesday asked about late check out that could be arranged for friday due to having a later flight asked if there was a

fast check in, room modern and clean, breakfast had variety, and staff friendly.

room was super clean and staff very friendly. the bar was really cozy and nice

it is close to everything and when staying there is the pool/game room for the kids.

the wonderful pool, kind staff, wonderful breakfast for my children and i.

no moveable shower head, no shower gel (only bar soup available).

they couldn't give us our original room, and so upgraded us and provided breakfast for free

they got us into our room earlier and waved the additional fee for early check in when they saw i was traveling with my baby

i had to put towels and pillows to try to block the sounds of the young kids as they were up very early in the morning

he was great with kids too

coffee shop downstairs and oyster bar that also served a la carte which was convenient as it was starting to snow

oh, they have a fantastic gym

house keeping/room service was very friendly and helpful

believe i was charged for two extra items from mini bar that we didn t use, but didn t realize that until i got home and reviewed my bill

the spa was completely shut down

view was great and the food was lovelythe gym was excellent and so was the complimentary

lap pool and gym were

hotels are generally reliable to be clean and have a decent breakfast and a comfortable bed

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice and accommodating

everything. free garage parking, breakfast, very clean and extremely polite personal.

laundry and gym within the premise is really good

the breakfast was not good.

gym could be bigger

the mini bar was there but we had no way of checking the prices of items before using them which seemed

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

gym could have been a bit better

we absolutely loved the pop-up christmas bar and the happy wine hour

special gift and breakfast for the marathon runners!

nice breakfast included located near most attractions clean friendly staff self parking

nice rooms with refrigerator. big bathroom. nice gym

early shut down of breakfast. most places do that.

breakfast is good and tasty

food at the hotel is excellent and the spa services are great

yummy room service

the bar is amazingly great- service, food and drinks

print boarding pass for example), and cookies or muffins for the early birds before any

gym great- nice length heated pool (i (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) the pool and gym (-)the wifi in the gym wasn t working. a rowing machine would be great! (+) the gym facility was very good within the very small space and the sauna was marvelous (-)dated, but the facilities were nice, beautiful pool and solid hotel gym (+)excellent pool and gym in a great location. (+)excellent room-service, gym/pool facilities. helpful friendly staff. (+) we've used the gym and loved it (+)the gym was amazing (+) gym is expansive and well-equipped with natural light

is great, facilities (pool and gym) were also great to use

earlier pool opening hours

kids had fun time

so my kids where mostly sad

location on beacon hill is amazing!!! cozy appartments. pool is a great option as well.

excellent patio bar right on the river and above the marina

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the foyer

crowded and loud bar on thursday night before veterans day...very noisy

great location, beautiful views! kids loved the gym and pool!

my kids really appreciated the pool

close to everything. early check in was super beneficial. staff was very friendly.

9.95 per day for wifi is a good reason not to stay here!

old world elegance, location, late night shop for snacks, great gym, yummy restaurant

the room service was excellent.

love the lobby and bar and location

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

staff were very nice and accommodated an early check in

staff, room service

for money, complementary snacks and coffee in a comfy lounge, great location, fast wifi, clean and comfortable

we didn t take breakfast, but there was coffee - amazing cappuccino- and water available for all guests

breakfast provided in the lovely pub next door was delicious and filling

wish the breakfast had toast, but this is so minor

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge and a coffee machine with no access to water so impossible to use

location, great breakfast

very clean, great breakfast, great pillows!

the breakfast was amazing and you have a lot of options which we found not to be usual in hotels in the

we used the fitness room and ate breakfast at the hotel two times

the location was good. the bar and dining area are good, and so is the food provided.

the best part was the bar lounge, great food drinks and bartender.

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

great staff. clean. smelt nice. nice bar / gym area

the staff were welcoming and friendly, and the food served through room service was delicious

great bar and awesome room !

room service, took over 2 hours

the ambiance of the entrance and bar area was very inviting

crowds of drunk kids. rude bar-staff. lousy location for walking around.

also, because of covid everything was shut down except the bar from 4-9 pm, not even coffee available in the morning

wifi so i left one day early because of personal reasons wanted to check out before time and they

free wifi unless you joined their rewards club, in a hotel that charged $400+ a night is a pretty poor

room service for the first time and my burger was very rare i asked for medium well and it was very

window from bedroom into bathroom was very weird room service was excessively expensive

it wasn't easy to connect to the wifi in the beginning.

not the right choice for family with kids

the bathroom sink is particularly small which for my 2 kids

and 16) they struggled to find space to put make up etc

closed gym

the gym isn't very equipped with any thing for a real workout

nothing. the gym is inadequate, but they have an agreement with the bhac, and that works well.

everyone was so friendly, including the bar staff

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to use something other than the treadmill

room service between 9pm and 7:30 am

the bar could have been open later on a weekend night

nice small gym, perfect for a short

gym, while functional, i wish it was more

bar, friendly staff, spacious and stylish rooms and a well equipped gym

there is no room service

nothing to complain but it would be nice if there is laundry room.

the pool and gym facility is cool as well

pool for the kids, nice rooms, and a place to eat and even a small bar area

also my kids enjoyed a lot the swimming pool

no early check in, but they texted me as soon as room was available

pleased we were able to check in early after a red eye from the west coast

pros: comfortable bed, free wifi, bluetooth speaker in room, great view, water bottles provided each day, quiet room

the room and the bar were fantastic! the staff was beyond friendly and helpful.

hotel was listed as having a pool, but it was under construction during our stay so our kids were a little disappointed

wifi was not found in search.

bar and onsite restaurant was wonderful,staff exceptional from check in to departure,and the

staff/shuttle was so very beneficial for our trip

took us on the free shuttle to the blue line substation at the airport so we could go downtown

kept messing up my reservation dates, misleading with the room rates that i initially secured, no room service (i cleaned it myself), the hallway had an unpleasant odor near the elevator, and (+) but i did not like the room service, i was from sunday to thursday and in those days they never did room service, the role (-) apparently they only provide room service every third day during covid (-)room service has to be requested at the front desk, and it's never available

the bar was unusually high-priced for a drink

during check in

the bar was most of the time closed and there was no foodservice at our arrival available

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

the bar was not open

great hotel. looking forward to the return of the mini bar when checking in at midnight.

staff also was able to accommodate our request for early check in and late check out

the pool and gym looked wonderful

the gym was great, starbucks was wonderful in the morning for coffee

shower head - strong breakfast gym tv

pool was closed but they offered the seaport across the street.

the weekend approached i found myself having to come down earlier each morning to try and avoid kids

gym and rooftop pool were a true bonus

shower and tub were spa like and the beds were super comfortable…great quality

great location, clean, neat room, lovely bar !

gym and pool was fantastic

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

the hotel bar with the dj was nice

location, bar area, room, bathroom, bed

the bar in the lobby is extremely welcoming after a long days work

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

you could have room service as an option

the gym is very small and needs a renovation.

food delicious and bar area relaxed with a lovely atmosphere

also, great gym with a beautiful pool that must have one of the most stunning views in boston

also, great gym with a beautiful pool that must have one of the most stunning views in boston

great amenities such as gym, valet parking, and good

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

room service is good

room service was decent and sheet were always clean

you have to go to the lobby to pick up food--room service is extra.

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

room service was good and timely

room service was good, but was

staff, gym (peleton bike!), breakfast, and happy hour. location best in boston. (+) gym was amazing as well as the restaurant (+) great gym (+) great location, wonderful room and a really spacious well equipped gym (+)amazing rooms gym-bar-food service-location (+) the gym was very good (+) we utilized the gym which was top notch (+) the gym was great, even had a refreshment area for water and energy drinks, which was perfect for my (-)they gym has the potential to be much better considering the space available (+)location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

used room service for a light meal after our night at a show and the food was delivered promptly,

no room service!! 1 restaurant open limited hours. expensive parking. no microwave in room.

booked a big corner room with a view over the city, travelling with two kids

the breakfast buffet is great but $27 is a bit steep.

cheers bar is a 10 walk across boston common park, lots of eating places to get to within 10 min walk,

booked a big corner room with a view over the city, travelling with two kids

wifi is limited to 5 devices, in our case - 2 adults and 2 children - we had to pay for extra

i appreciate the early check in and room upgrade

well equipped gym room

very comfortable and quiet room. roof top bar was a nice place to grab a drink

id for) straight away

room service breakfast was wonderful and the hotel is nicely located a half block from a subway

the hotel guests are allowed access to the ymca gym, which offers a whole range of equipments and classes

to bother to change it and with the later service hanged outside, we were awakened by room service knocking at the

was great, room was clean, room service was good

love the connection the double tree has with the ymca to use there gym

the gym was very large and well equipped

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater was just a short walk

gym had good machines and volume control for the music that was played in the gym

good facilities (gym, laundry room) and the staff was super nice and helpful

had $25 credit per night to use at the bar and the guy who was during checking in didn't tell us, the next day we found out

comfortable and clean rooms. has self-service laundry room.

nice and clean! staff was friendly and the pool wasn’t crowded

a nice big space for breakfast the pool number of people is really good the gym is excellent for training the staff kindly kept our luggage

included breakfast was excellent

the pool was never overly busy

staff went out of their way to be very helpful and were especially kind to our children hotel bar was really fun

great service and an excellent gym for guests

ter some persuasion), great location, lovely housekeeping employees!

loved the gym

ver ate at it so don t know about the food) and also an italian

lovely view from room of the harbour. great helpful staff. indoor pool and self laundry.

laundry facility was clean and easy to use

the front desk staff did not allow a late check out which we expected

great public areas, gym never too busy and well equipped

enjoyed being able to cook and the swimming pool (although small) was lovely as well as the gym

i like the easy to use laundry room, to be honest.

parking was not convenient, especially if you have kids.

and cocktail prices at the lobby bar were slightly high, but understandable given the convenience factor

clean and modern and laundry!!

with 2 kids in car seats unfortunately uber and taxi were not an option so it was 20-25min walk to south

location was excellent, there is a nice trendy bar below ground level but outside

small but well equipped gym

gym was a bit small but you have access to a gym round the corner as a hotel guest

room size, excellent breakfast, nice gym, complimentary coffee downstairs, excellent

when asked for late check out, i had no problem

it s a basic hotel with wifi in the room but no laundry or room service etc

also wanted a late check out and was told i can only have an extra 30 minutes because they were fully booked

free breakfast was no frills but perfect

the room service could have been a bit better

the hotel also provides breakfast. very good experience.

absolutely beautiful hotel with darling rooms. room service was delicious.

crazy that we pay for wifi with city rates

very close to nice part of boston

breakfast a hit on 4th for vip

staff kindly accommodated our request for early check in

ce, in 4 breakfasts)

beautiful hotel with an excellent pool, spa, and restaurants.

room service cooking soup that warmed my stomach

breakfast was disappointing

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

the view!!! the bar 10 had excellent food

the kids in the hotel were very noisy and i do not think hotel management did anything about it

patrons were loud, kids running in the hallways

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the hallway

breakfast buffet was delicious

room service was very quick and delicious

room service breakfast was very fresh, and delicious

they accommodated an early check in--thank you

the bar and restaurant provided great food and very pleasant service

boutique hotel in fabulous location. staff were lovely and even had a lively irish bar onsite.

the spa was incredible!

the spa facility and staff were terrific.

spa was busy with outside guests which didn’t give me the time to have massage sections

no pool? no gym?

also we used the spa services which were convenient