and the indoor pool was great

a restaurant and bar would be a nice option but not necessary.

breakfast was great good selection to suit anyone

really nice assortment for the free breakfast with a friendly staff person on hand to make sure you have everything you need

decent location, allowing dogs on the property, gym is well equipped

the wonderful pool, kind staff, wonderful breakfast for my children and i.

there was cooler but that was in the gym and not allowed to go there

pool and all other facilities from the photos (exept gym) were closed during our stay in september 2022 (they‘re open just a few hours on several days

the accommodations, breakfast, and gym.

sports deck was amazing for the kids and adults

anyway, the hampton inn in chelsea sent their shuttle driver to pick us up

no shuttle service to ship port.

went to sample breakfast after 0900 and the crowd had eaten most of the food items

the self serve laundry facilities were a huge bonus and came in very handy

free laundry great for long travellers

the breakfast was good and was included in our room price with booking

haven't got breakfast becase was not included, the hotel is nice inside but with a bad feeling externally

great location, rooms were very nice, great breakfast, free cookies

had to ask for our breakfast voucher at the front desk othwrwise we would have been automatically charged for it

should ask for id at all times at the bar area and front desk to make sure they have te correct guest for any concerns or purchases

hotel was clean breakfast was perfectly acceptable common areas were nice gym was again, perfectly acceptable for a hotel

the free parking and free breakfast made our stay affordable

the pool had kids screaming really loud and did not let us in the pool

they gym was brand news with great equipment and at least 2x the size of a typical gym

the kids loved the pool and the hotel overall was very clean with extremely friendly

the room was spacious and the breakfast

comfortable living area with little kitchen for a nice 3 day stay

the breakfast has good variety

kitchenette was great and there was plenty of room to sit and chat with the friends we were

we enjoyed the buffet breakfast the swimming pool and the gym

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

good front desk for early check in, all staff are nice.

we really enjoyed the hotel bar and restaurant

even the bar there was wonderful

they accommodated early check in, very much appreciated

wish the breakfast had toast, but this is so minor

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

hotel tried very hard to let customers have a nice breakfast during this time

breakfast had few protein options

very clean, great breakfast, great pillows!

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

hotel and air-conditioning very modern and small gym facilities

bed was uncomfortable, and gym was pretty small

gym equipment very basic

location, fast lift, gym

laundry and gym within the premise is really good

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

the laundry machine and dryer in the basement was very convenient

room, breakfast, parking and cleanliness

everything. free garage parking, breakfast, very clean and extremely polite personal.

gym could have been a bit better

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

loved the scooter and camera for kids

drive to key places in boston/cambridge - very quiet/great view - modern design in rooms - great gym/ in room yoga mat - received a nice gift for special occasion ( it was very pleasant) -

to covid no gym, no kayaks, and maid service only upon request

late check out procedures, 3am fire alarm going off in neighboring room, extremely loud rumble from

nice gym and swimming pool facility

i would have preferred that you offered a free breakfast with the price of the hotel room

the pet fee is quite modest compared to other hotels

pool and gym were exceptional with open hours

gym was boring, like all other

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

great breakfast and a great location in cambridge

very friendly staff, allowed early check in. breakfast with plenty of choices.

had $25 credit per night to use at the bar and the guy who was during checking in didn't tell us, the next day we found out

room has everything one needs especially the kitchen

the kitchen was beautiful and it was a very comfortable setting

o racks of dumbbells, squat rack, lots of cardio machines etc)

room service has changed

wasn t much around it. our room was close to the 24 hr gym so could hear weights

great gym and location! the t stop is in front of the door!

for a hotel that big, it should have a bigger gym

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

more food options would be nice. including room service

a jack hammering noise when any room uses hot water, no room service

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

there was no room service, but that s because of covid, and couldn t be avoided.

fabulous location and very accommodating to early check in request

breakfast staff was excellent, they served our meal with a smile and the food was delicious

the kitchen was being remodeled and the breakfast was scarce

perfect location, wonderful staff, spacious room and nice hotel bar for a night cap.

very friendly staff, breakfast was fresh and good.

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

they do not have an on-site gym, you have to pay for a workout at a nearby gym

easy check in late check out super comfortable great location polite staff

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower for shaving your legs

we wish the bar had been open.

the gym treadmills were out of service

so i wasn t able to get dinner from the restaurant at the hotel, but i did get breakfast

fantastic accommodations. by far the best wet bar set-up of any hotel room!

small room , uncomfortable foldable bed , have to request room service

also, the wifi code we were given didn't work, i didn't mind too much because i have unlimited data, but

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

the gym was terrible

the staff were welcoming and friendly, and the food served through room service was delicious

room service ends early

the entire lobby is a bar and quite the social scene on the weekends

crowds of drunk kids. rude bar-staff. lousy location for walking around.

excellent location, overall very nice rooms and gym facilities.

room service arrived several hours after the phone call was placed

r insulin), roll away beds, late check out

and then there was the spa

staff went way above and beyond to accommodate both an early check in and a late check out

nice service, love the free coffee

i know that the reception told me where to refill water but i only remember in the gym

i didn't realize it was an olympic pool in a gym

great gym and breakfast

no do it yourself laundry

size of room, tia was very helpful, swimming pool

the hotel looks newly renovated. the staff is nice and our kids enjoyed the pool.

pool being open was not listed when booking.

the bar was awesome! everything was clean.

also the lady who tended bar was superb

the fitness room and pool were very clean, and free airport shuttle was so accommodating

a bar and some kind of restaurant would have been great!

was great to bring the family and kids

clean, decent breakfast and staff were outstanding!

slight food odor in closet—most likely due to its proximity to kitchen area in room (some attention to ventilation would probably take care of it)

wifi not strong enough in my room.

room service charge was too high9 $

room service was great

spent just as much on parking

wifi failed for a few hours - but we were able to use lobby connection nothing else to complain

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more energy while i took 20 minutes to do nothing

kids had fun time

requested a late check out and they accommodated us

pool and gym were too small and not always opened so it was hit and miss if we wanted to go

so accommodating, helpful, engaging with the kids

everyone was so friendly, including the bar staff

rooms very comfortable beds, wifi easy, shower great, nicely warm at a bitterly cold time of year

gym was small, dark and lacked equipment

i really appreciated this as i havn't been to a gym since the beginning of the pandemic and it was great to use something other than the treadmill

very accommodating staff, and a cute little gym

desk staffs and shuttle driver, bartenders are very nice, courtesy

the place isn't 4 star quality, just has the 4 star boxes checked: newspaper/check, small gym/check, in room coffee/check, bar/food/check

it has a lobby bar w/pool table, in room mini bar (with nuts) and a large lg tv

restaurant / bar was near the front of the hotel, very convenient

central location and they have shuttles to the subway and to harvard square

very nice staff who easily arranged for a late check out for us

gym

modern and contemporary design, good bar and breakfast place

we like the gym and the front desk staff, who are always pleasant and knowledgeable

we used the gym a couple of times which was also excellent

feel that the restaurant and bar needs a little love

in room wasn t working so we had to go down to the restaurant to order room service, not a big deal just alittle

wifi in the room was not working well, and since i was traveling for work that did not help.

i) 4:30-6:30 which were delicious

the gym is open, but you have to get a reservation - one person of family allowed at a time these days

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

low water pressure. no netflix! no room service. expensive food and drinks.

timely shuttle, comfortable room, on-site food really good

the kids loved the pool, i loved the shuttle service to the airport

wifi in room could not connect to internet

the kitchen facilities were really convenient

we ordered room service & i had one of the best lobster rolls i ve ever tasted

included, pool, suite was plenty of space for adults and kids, easy access to t stop and playground/park

kids were running, jumping in and out of the pool, splashing other kids (guests) and felt the

nice to have 2 tv's so the kids were entertained while we watched a movie

comfortable beds, lovely gym and bar

from the door man, to the luggage storage staff, to the bar staff at the last hurragh, everything was exceptional

centrally located. beauty building with kids of history.

due to covid pandemic rules, no breakfast room service available, but there is coffee shop downstairs, dd and starbucks nearby

they accommodated my request for an early check in and were very professional, polite, and caring

bar area was really nice

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

great staff. clean. smelt nice. nice bar / gym area

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

no kids food on room service, pool was closed

avored water)in the workout area

the staff has been great! the food we ordered through room service was outstanding!

the pool

rooms were very clean and the pool was warm and

we were given a complimentary breakfast which was lovely and the free shuttle to the airport was great

no mini bar in room

staff/shuttle was so very beneficial for our trip

great location next to strip mall fast food 15 mins away from encore casino perfect location.

bar and onsite restaurant was wonderful,staff exceptional from check in to departure,and the

very nice and they allowed us an early check in which was amazing

fast and stable free wifi

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

breakfast superb. location excellent. staff lovely. we had a great stay all in all.

t included)

that we couldn’t stay longer, kids begged to stay

and the best gym i've ever seen in a hotel, loved it

room, complementary nespresso machine in the room, and a fantastic and very well equipped gym

gym was well equipped

having a high quality restaurant onsite was a significant advantage, with young kids

the coin laundry was clean and available most of the time

gym is a bit small and threadmills aren't really suited for running.

had three little kids with me and we were on the 9th floor and the window actually opened

very comfortable big bed,smart tv, early check in and late check out.

i found it complicated to get around on the gym floor

early check in really helped us out

there was an airport shuttle which was very helpful

the pool and also gym is good

location to the airport, beauty of the property, on site bar and restaurant.

having a shuttle ready for early flight

and the gym was immaculate and the best hotel gym i've ever had the pleasure to use

the gym was awesome

so perfect and beyond our expectations that we even took advantage of the bar area for late night snacks

they also have a guest shuttle that can bring you to 3 destinations if you do not want to attempt to find public parking

the location is slightly far from downtown, but the hotel had free shuttle service and we were able to reach the main attractions without much effort

if there was a recommendation it would be to expand the room service menu to include child friendly meals as very small menu

it would be nice to have access to printer via wifi

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our bags

staff from check in, to room service to housekeeping were exceptionally friendly and helpful

wonderful pool and high speed wifi

had a room available for early check in and provided luggage hold after check out

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

option, room was not ready for us as a family when checkin in late in the evening with tired kids

was perfect, from an early check in to snacks and water in room

the hotel staff 100/10 *claps* also let me late check out which was great for me

our flight got in very early morning and we were able to get an early check in as soon as we got there

the bar downstairs is very nice and cosy

making arrangements for our kids to stay with friends for the night, my wife and i booked a room at the taj to celebrate our

we also received a complimentary late check out

used room service for a light meal after our night at a show and the food was delivered promptly,

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

the bar was most of the time closed and there was no foodservice at our arrival available

room service hours were unacceptable and may cause us to not stay at ritz any longer.

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

the bar area was lively with great service and drinks

location was excellent overlooking the park and close to the spa and pool

w quality) with cold milk considering the coffee costs almost 15 usd

r that price it seems fair) - the room service food could be improved

to detail: serving the room service coffee

bar was great, food and staff amazing

expensive no laundry facilities

location friendly helpful staff early check in quietness of the room

the onsite restaurant was not kid friendly, no kids menu available

the breakfast buffet was very expensive

kids called him ross-ume

beautifiul hotel great location . kids liked saltwater pool and hot tub.

no tea or coffee facilities in room. could order from room service however not before 6am.

i would have wanted to be in the spa with my gf, but it didnat work ut

hotel, great room service, wonderful location for us because we were going on an odyssey cruise for an event,

gym was excellent also

no laundry machine, parking is expensive

the hotel's design is amazing, and the cafe and bar provide many opportunities

easy, early check in with upgrade good location starbucks in lobby

there is a nice quiet garden to sit and drink a coffee in the morning, and the gym was nicely equipped

shuttle service did not cross the bridge.

the dryer didn't work in the hotel guest area and the gym was way to hot.

would have been nice if the shuttle made an automatic stop at wood island on the way back from the airport, as visitors from

free breakfast was actually delicious

was so desperate to find somewhere in boston that had an early check in as i had not booked accommodation when i arrived into boston

the staff is very nice. the kitchen ladys at breakfast time are amazing.

central location, top notch. early check in.

although some of the services like valet parking and room service was not available due to the pandemic, the hotel was well maintained and the staff was

check in until nearly 4:00 p

arrived boston in the morning n staff

kids are easily able to select their favorite channels and parents will get charges at the checkout

nosey central area near bar when entering hotel

bar closed at 8:30 limited but pricey breakfast options

the bar area wasn?t the greatest but the bartender?s welcoming demeanor made up for it.

room/bed was very comfortable and clean, beautiful window; the bar and meal available through the bar was delicious

the wifi was ok, took some effort to stream things but it did eventually work

it was clean, spacious, and had a great gym!

cool hotel, friendly staff, kids loved it.

the hotel bar with the dj was nice

room service is very expensive they add and extra delivery fee on top of 22% service fee and the

staff were very professional from room service and house keeping

were clean the pool was inside a great for the kids

the gym was nice.

parents were not looking after their kids

no laundry on sight and the one recommended was closed.

the breakfast was satisfying

in room service was great but it would be better if there was a restaurant we could dine in in the

very modern and comfortable stay. wifi is included. staff is friendly and ready to help.

gym is nice but underground so no windows

i was disappointed in the room service food

easy checking in, very clean. restaurant and bar on property, and the room was very nice.

very close to nice part of boston

location great. did not have breakfast. dinner lackluster but everything else just outstanding!

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

bar and restaurant was

breakfast options were different

room service breakfast was very fresh, and delicious

they allowed us early check in and called us when the room was ready at 11:30am

room service and meals available via room service was/were excellent

was automatically charged in my card for some drinks in the hotel bar which i never took

service at the bar was excellent and brunch the next morning at the restaurant was delicious and pleasant

no pool? no gym?

spa was terrific. room service very good. staff throughout the hotel were outstanding.

spa is very expensive but good.

spa is good

also we used the spa services which were convenient

would have appreciated a late check out option

i ordered room service and also dined at the hotel s restaurant and found the food to be excellent

location to parking and t station, not to mention the great great bar and restaurant

front desk staff super helpful , provided early check in and great with advice about the area

comfy bed, great location, and the availability of a late check out

cheers bar is a 10 walk across boston common park, lots of eating places to get to within 10 min walk,

breakfast was excellent waiter was atttentive

requested early check in on day of arrival and late check out on the day we were leaving and this was arranged without any fuss or extra cost

our room has very large which was great with two teenage kids

the breakfast was a good value for the money. eggs to order were great and good selection.

advertise late checkout on weekends but they don't actually have late check out, no fitted sheet on bed, and

have a problem with the key fobs, i changed at least 5 times, that bothered me or my kids because you can t used the elevator or open the room and we have to comeback to the front

mini bar wasn t stocked

windows, beautiful views, super large rooms, excellent gym w/peloton bikes, courteous and professional staff, starbucks right off lobby

the kids in the hotel were very noisy and i do not think hotel management did anything about it

very clean, able to walk to airport from hotel, nice restaurant and bar in hotel.

super convenient shuttle service

the shuttle was quick. the driver helped load and unload our luggage! the location was great.

the pool and gym facilities as well as the different options for breakfast

it allows parents and kids both to get what they want

location. doormen. butler service. room. housekeeping. room service.

a bit of long waiting time for the breakfast on weekends.

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

ce, in 4 breakfasts)

question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna the rooms were

hotel was centrally, located walking distance to a lot of good sites, the gym had everything and very clean

if you stay here please go to the oyster bar restaurant downstairs

5 minutes walk from my kids dorm at bu

they provide early check in and late checkout, people are very nice as well.

staff and awesome location, tried the gym and got some room service and both were amazing

no coin laundry facilities on site

the restaurant at the hotel did not have food options for kids

workout room is small, but nearby gym was easy to use

right in front of the hotel, there’s a park and a playground — perfect for families with kids

kids friendly and great breakfast bar!