wifi always loses connection

i hadn t realised there was no room service but couldn t fault it otherwise.

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

gym facilities, available 24 hours comfortable room appealing public space on ground

the bar was a little pricey.

room was amazing. breakfast was delicious. able to provide early check in.

very clean. full kitchen. comfortable. great staff. hotel in great condition

i wish the kitchen would stay late at least with a reduced menu.

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the second floor

the gym is uncompleted but better than nothing

great gym and location! the t stop is in front of the door!

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

room service has changed

room service is good

for a hotel that big, it should have a bigger gym

breakfast was great, shuttle service is very helpful

the laundry facility where perfect

their shuttle service to different locations is fast and punctual

gym facilities were excellent. great sauna and steam room, and indoor pool.

view, great gym, very conveniently located

very comfortable big bed,smart tv, early check in and late check out.

hotel had laundry machines that required quarters, but no quarters were available for change at the front

welcoming by staff, clean, breakfast pretty good, parking option worth it (must pay), 24 hour gym

in house laundry was super useful

very comfortable big bed,smart tv, early check in and late check out.

wish the breakfast had toast, but this is so minor

the property was good, little old but ok. breakfast and people who works in the kitchen

bedroom wasn't really nice, no sport facilities, no smart tv, no real lights, no small kitchen only a fridge and a coffee machine with no access to water so impossible to use

breakfast was great, with a variety of options daily

location, great breakfast

that we couldn t use the rooftop bar because of the weather :-

spacious, tidy, clean, facilities, equipment and the world cup shuttle bus!

the driver of the shuttle bus was a great source of information

room service was quick, accurate and very

there are many amenities including restaurant/bar and convenience items as well as a shuttle

great full breakfast, good privacy and thick walls

special gift and breakfast for the marathon runners!

location, fast lift, gym

we also enjoyed the coffee and breakfast in the morning

location, the gym, cleanliness of the room

we met friends at the oyster bar in the hotel before saturdays show, outstanding

bit pricy, everything was an additional charge

had i stayed longer, i would have availed myself use of the gym much more

and the room service was to die

the breakfast and room service were top-notch

very nice diversified continental breakfast. newly renovated rooms.

laundry and gym within the premise is really good

the breakfast was not good.

everything. free garage parking, breakfast, very clean and extremely polite personal.

clean room, comfortable, convenient parking, grab and go breakfast very good, pete at the reception very nice and accommodating

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

great gym, loved on-site starbucks and $10

great concierge tips for restaurants and breakfast places outside of the hotel

the view from our room was fantastic and the food and service in the art bar was excellent

i like the location the river the furniture the gym the pool the starbucks coffee

i loved the 24 hour gym. i loved the pool. i loved the location. i loved the staff

the restaurant and bar were comfortable and the food was great

the mini bar was there but we had no way of checking the prices of items before using them which seemed

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

nice gym, well equipped

the kids really enjoyed the back elevator for access to the cambridge mall

check in, friendly staff, great location, amazing breakfast

we used the pool and it was perfect, they have a good social distance system and we end up having it just for

type room and sometimes i wish we could just get 2 queen beds, instead of having to make the kids sleep on a pullout sofa

roof top bar the room the staff breakfast location and valet

pool size, was a little cramped when a lot of kids are around.

laundry service was very efficient 4

my flight arrived early and i requested and obtained early check in

and dinner from henrietta s table

have to agree every day to wifi whrn i examined the folio it says internet access instead of room charges which is frustrating

room service valet service breakfast menu

the wifi in our room was nil and void until we complained then it was made easy.

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service, the food is a-ok henrietta is a lovable restraunt over all we five

no pool? no gym?

the spa facility and staff were terrific.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

spa is very expensive but good.

the spa was incredible!

very late room service so not always done when we had been out for the day

the gym was under reservation and you would have it to yourself for whenever

everyone was so friendly, including the bar staff

room service between 9pm and 7:30 am

gym is a bit too small

restaurants, bars, casino, td garden arena within a 10 minute drive

no moveable shower head, no shower gel (only bar soup available).

the safety bar in the bathroom was detached on one side and was constantly dripping dirt from there

close to the casino, nice bed, soft pillows.

breakfast not included

have utensils sent to the room and after 15 minutes had to go down in my pjs and walk through the bar and restaurant to get them

the pool and gym area. also the great restaurant zuma

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

the spa was heavenly.

the pool was great

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

room service and meals available via room service was/were excellent

tithe room service was also still available and the food was delicious

room service breakfast was very fresh, and delicious

bed, clean room, room service great

also, room service was not available which i think is weird during covid because it seems more

the entire lobby is a bar and quite the social scene on the weekends

i also like the different restaurants on site and room service

charged me an amenity fee for things such as newspapers/gym/and coffee in the morning

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

the kids got cold fast and could not really enjoy the pool

nice gym

-like the gym, it is spacious and has all the equipment needed for a work out

loved that the bar area was updated

i didn t use the hotel bar or restaurant but they were busy

great location mall connected to hotel. great pool. good food at restaurant

free wifi for members, walk to fenway, beautiful hotel, allowed early check in

entrance is huge, lots of room, the bar is very nice but expensive

early check in was available to us

laundry service is good

beautiful room with view of the river - super comfortable bed - gym - awesome location, accessible to everything in boston, with lots of shops, restaurants

noisy college kids on frat convention were morons - but hotel room and staff were great

room service was quick

i did not sign up to stay in a covid infested cesspool full of college kids

mini bar wasn t stocked

w machines)

the gym facilities were exceptional. the staff is very attentive and helpful.

paid wifi

location bar staying open past 9pm great staff

i didn t like that breakfast was in the bar and open to non residents which meant it was busy.

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

gym was boring, like all other

nice gym

room service was tacky being delivered in a bag

location, pool with kids is a must, great vallet service, friendly staff, rooms aren’t big but comfortable

all different types of families many with kids, hotel was very accommodating for everyone

the fitness facility was clean and quite a good size for a hotel gym

the gym is good, not great for a grand boston hotel, and it could be a lot better

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

clean room, pool, close to metro and prudential center and a fountain where kids had fun

stead of 4)

no room service because the oven was damaged. in the end, i ordered some food from uber eats.

they have the option of 2 beds in the room so can sleep 2 adults and 2 kids if required

an early check in

we also received a complimentary late check out

room service doesn t answer the phone 50% of the time

the bar downstairs is very nice and cosy

staff, gym (peleton bike!), breakfast, and happy hour. location best in boston. (+) gym was amazing as well as the restaurant (+) great gym (+) great location, wonderful room and a really spacious well equipped gym (+)amazing rooms gym-bar-food service-location (+) the gym was very good (+) we utilized the gym which was top notch (+) the gym was great, even had a refreshment area for water and energy drinks, which was perfect for my (-)they gym has the potential to be much better considering the space available (+)location trendy contessa on 17th floor nice bar gym & kind service it s a 5 star after all !!!

location and price, gym availability.

north end, boston commons, esplanade), cleanliness, well staffed, nice little bar, pool and gym were good

covid restrictions....no gym...no pool...no restaraunt...

pool to open earlier would be better.

hotel needs improving in terms of late check out, if people are running a marathon they shoul be more flexible and not just offer for

beautiful hotel with an excellent pool, spa, and restaurants.

excellent service and wonderful breakfast .

a bit of long waiting time for the breakfast on weekends.

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

amazing staff, location, room, spa, pool

free breakfast and then snacks and other meals for purchase

the prices should include free breakfast too.

they didn’t have the breakfast they said they did

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

parking. early check in. great restaurant that was very close validated parking

gym was a bit small but you have access to a gym round the corner as a hotel guest

gym a little bit small.

the nice big comfy bed. wifi was great and i liked that the rooms had some space in them.

nicely decorated, comfortable and rooms are spacious. very well located. nice gym.

of 44 usd + tax for three nights on one room and two nights for the second room where my kids stayed

the gym was fantastic, staff was friendly and room was close to the lobby for convenience.

the breakfast was just ok: the standard cereal, bagels, english muffins, plus some fruit

grateful for the breakfast every morning we woke up early and everything was so well put out the juices were fresh

gym had complimentary protein bars

do wish the rooms had more drawers or a hanging bar for clothes

comfortable, close to t station, full of facilities including gym

loved the gym

kids 16 yo were not allowed to fitness room even with parents supervision

great service and an excellent gym for guests

charges for handling amazon package!!! fire alarm scared kids

location was excellent overlooking the park and close to the spa and pool

r that price it seems fair) - the room service food could be improved

the gym is very small and needs a renovation.

also enjoyed the bar area

room service

decent wifi, hot water with good pressure, comfy bed n pillows & near olde towne.

gym is tiny, but if you want to workout it does have all the equipment you need

only negative was that the hotel bar was a little pricey, especially for drinks

there wasn t any parking for guests, and the gym was very small

room service was great

charging for wifi for paying guests is not good

loved the restaurant and bar in this hotel!

clean, room service is good, also flexible with early check in and check out, just be nice

the gym facility was very lacking compared to the rest of the hotel

the gym

we were able to get an early check in and the front desk and valet were very friendly and accommodating

the on-site bar and restaurant made it easy to grab a meal or drink without leaving the hotel

it seemed odd not to have one in a good sized kitchenette area

denied request for early check in which also was a n my confirmation i had to tell him to stop saying no

room, friendly service, early check in / luggage storage, clean and quiet, nice large modern tv, 40 second walk from north

very nice staff, clean room, gym

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

we wish the bar had been open.

conveniently located to easily the best bar, porters bar & grill

really far walk no restaurant or room service

arrived quite late). free wifi worked. room was clean.

we enjoyed the breakfast and the food was good once it finally arrived, but they were unsafely staffed and unable

he staff was very helpful and pleasant but relaxed; the room service situation was

it was clean and the room service food was good

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

used the gym and was impressed with the facilities- though small, it was very clean and well maintained with

very nice room and quite big. nice ambience and cool bar plus helpful staff.

but a price list for mini bar and sundry items in the room would be nice

room service was extremely good and received fast

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

the gym in the building is very small, but they give you access to a great fitness center 10 minutes

the room was a good size with very comfy beds and it was very clean, a great patio with outdoor bar and very nice live music with a violin and guitar that was perfect

kids can paint a drawing at the lobby

the location is good, nearby mcd and grocery store to get instant noodles, popcorn n milk for kids

the bar downstairs with all the beer taps was a really nice feature

great hotel. looking forward to the return of the mini bar when checking in at midnight.

service at the bar was very friendly and good

the room service is excellent

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar was most of the time closed and there was no foodservice at our arrival available

foldout couch mattress wasn’t super comfortable, but my kids still seemed to sleep ok on it

early check in and friendly staff. great location.

the kids would have been happy to sit and watch people the entire time

would say not having a pool but again, the kids didn t even care that there was no pool

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent and

breakfast/dinner restaurant option, 10 post fit the basic requirements, a true restaurant w/room service would have been perfect

great bar and restaurant

in the room next to the gym , although we were not aware of it on arrival , we were awoken every morning by the pounding of

decorated for the holidays and the bar closed early

there was no room service menu or any hotel packet that told you when checkout was or

we used the fitness room and ate breakfast at the hotel two times

the best part was the bar lounge, great food drinks and bartender.

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

option, room was not ready for us as a family when checkin in late in the evening with tired kids

bed and pillows were comfortable; room service was speedy and food was delicious

free early check in, late check out, comfortable beds, free giddies in the

had a room available for early check in and provided luggage hold after check out

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

they accommodated my request for an early check in and were very professional, polite, and caring

the staff were all very nice and attentive location was perfect staff brought up surprise room service for our birthday girl of the group

fantastic location, nice gym, nice bar, great hotel history section in the basement level, and a beautiful lobby

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary beverage

love the lobby and bar and location

good front desk for early check in, all staff are nice.

the bar connected with the hotel served food and good drinks, we didn't eat there, but a lot of other

we really enjoyed the hotel bar and restaurant

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

easy check in/out and flexibility for early check in

nice rooms. comfortable and modern. great gym.

no early check in, but they texted me as soon as room was available

gym, service was great, people were amazing

allowed early check in and friendly staff. great location too.

ability to request additional items such as laundry detergent

the gym is really small for a hotel is size.

broken ac slow restaurant and room service. no newspapers

no free wifi, weird access to gym. complimentary coffee in lobby would be nice.

room service breakfast was wonderful and the hotel is nicely located a half block from a subway

friendly and helpful staff clean spacious rooms gym cookies

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

bistro, 24/7 snack area, indoor pool, water pitchers in lobby for guests, newness of

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

pool is great- it is warm and just the right size to stretch out with a cool skylight.

good with some local restaurants and eating places open fairly late when i arrived, including the bar within the hotel

pleasant staff, comfortable beds, clean good breakfast

delicious and copious breakfast

room, kitchen/dining area, living area

the staff were super helpful, printed off train timetables explained the railway system and breakfast was smashing

i could also do laundry for free next to the dining room

t included)

the gym was a nice plus

included breakfast which was fantastic. location, location, location!

breakfast provided in the lovely pub next door was delicious and filling

even though there was no breakfast included in my rate, there is a pub beside it, with a connection to the hotel, serving

mark drop at my door and select your room number and it s just as good as room service

bar was nice , small but it worked

the gym was ok, and it is a great area for running

the bar area was very comfortable and relaxing for a single woman traveler.

exceptional staff, great breakfast for room service

the staff was great and the restaurant and gym were excellent

modern and contemporary design, good bar and breakfast place

shared space, such as restaurant, gym and transit lounge were great

friendly staff. nice bar and environment

very nice staff who easily arranged for a late check out for us

beautifully decorated for the festive season and the bar area was inviting, with a real vibe about it

room service menu

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our bags

no buffet breakfast wifi not always working in the room bit old bathroom

our guest service attendant was awesome brie and jonathan at the bar were awesome keith the doorman was awesome along with nathaniel they were all very professional

we requested an early check in & our rooms were available at 10am which was such a bonus to our overnight in boston

hotel was great, staff was good. arrived early and they accommodated an early check in.

i had requested an early check in and they had me in my room before 10:00 am along with an upgrade

late check out! nice security feature in elevators, must flash key to access floors.

location. dog friendly. bar and restaurants. comfortable beds.

ordered food at the bar, hamburger was dry

i'm looking forward to enjoying the pool and spa at my next visit

the gym was modern and the equipment in good working order

laundry facilities, pool & great restaurant

staff, prompt room service, clean room (and a super cool layout) (-)hotel advertised having room service and when i was ready to order food they said they didn t offer it anymore and i (+) it was also great that there was no room service unless you ask for it (-) slow room service and sometimes with the wrong dish (i didn't change it because of the delay, but i (-)ordered room service, a caesar salad and roasted brussel sprouts at about 4:00 pm (-) for the coat of the accommodation i would expect at daily room service as used to be the case in any hotel i have stayed

nice hotel, nice gym and excellent location.

we were also able to get free early check in and late check out

restaurant in the hotel is not working though, so they don t have room service

the gym is very well equipped

we needed an early check in, and they were very accommodating

great, , room clean, facilitated early check in , security on entrance at night, door staff very

tia's bar and restaurant adjoining hotel is is good for a drinks and apps on the patio and while people

hotel bar was outrageously expensive.

excellent gym, pool, deck and location.

location - room location - room service

gym was beautiful with pelaton bikes

everything. perfect location. cleanliness. courteous staff. free wifi

like a bit more room in the fridge for personal items and $45/per person for breakfast seemed a bit much even for a high end hotel

loved location breakfast good hotel everything you would hope for

hich is understandable)

beautifiul hotel great location . kids liked saltwater pool and hot tub.

the hotel gym and spa looks new as if it has been refurbished

early check in was available which is rare at any hotel

star hotels are very nice, but being a family with 2 young kids i felt like an alien there

the spa was also a great place to workout, relax and unwind