we didn't like the speed of the wifi

parents were not looking after their kids

the breakfast was pretty good. free parking definitely good . the staff were phenomenal.

big suite/room - staff even added a roll out bed sumptuous breakfast, free parking

breakfast was good

no indoor pool

not being aware that i had late check out and opening my door with their own key before i had a chance to answer the door

it was clean and friendly staff. also allowed me to have a late check out due to my late flight.

the breakfast was excellent. appreciated the laundry facilities.

clean, comfortable and quiet room with a great breakfast buffet

we were given a complimentary breakfast which was lovely and the free shuttle to the airport was great

to boston airport with a free shuttle - uno restaurant was conveniently next door with good food and good prices

beds, bathroom and airport shuttle

bar in lobby 5pm-2am - music uno restaurant 15% show

great location next to strip mall fast food 15 mins away from encore casino perfect location.

loved the pool and location

hot breakfast was so comprehensive and good

their free huge breakfast and friendly staff are amazing.

check-in, very good (included) brakfast, clean and big rooms, shuttle service 24/7 to the airport and the metro, swimming pool, smiling employees, free parking

pool closing hours pool towel are small. room tv could be a bit larger

size of room, tia was very helpful, swimming pool

breakfast was expensive, bar was closed, and pool was tiny

joe on the bar was lovely and working extra hard as he was doubling up as the chef for the evening

the pool

werent able to use the pool & that's all my kids wanted to do was swim

very grateful to be able to use the laundry room as well

had a small bar to go to of an evening

close to airport we arrived early and they were able to accommodate an early check in snacks provided in the room airport

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in completing check in and check

loved the fact they have a guest laundry

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all the way until 2:00 and weren't banging on the door and being rude at 1:59 like

absolutely everything! breakfast was outstanding

the kids loved the pool and the hotel overall was very clean with extremely friendly

were happy there was daily breakfast

nice modern hotel with 24 hour gym amenities.

the folks in the bar and kitchen were helpful and kind

good breakfast

close to the airport with a good shuttle.

a great hotel with amazing facilities, excellent gym and even a swimming pool

fairly decent with free laundry services available.

food,kitchen inside room

good location for connections to the center with transportation, good breakfast, good gym and

we enjoyed the buffet breakfast the swimming pool and the gym

the breakfast was fabulous as always

nice to have a bar with food open late in the evening

shuttle was perfection

hotel has a nice little bar and the breakfast was very good

close to airport restaurant and bar on property shuttle service

free breakfast

front desk staff and shuttle driver in the morning are all superb,every time i stay !!!

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

pool was not in the building.

no room service no duvets no movie channels the room decor

only thing that would be nice is if you had pool facilities

comfortable rooms. nice bar and good clam chowder.

awesome gym. quiet rooms. clean. walkable to the commuter train, grocery store and restaurants.

gym available if needed

went to sample breakfast after 0900 and the crowd had eaten most of the food items

anyway, the hampton inn in chelsea sent their shuttle driver to pick us up

no shuttle service to ship port.

big quiet rooms, good well equipped (for a hotel) gym, small pool but looked good, staff excellent

big rooms, spotless clean, very nice and quite, great services and of course the advantage of a late check out

the bar atmosphere was pleasant and our bartender was

staff allowed us early check in. room was clean and comfortable.

just needed a place to stay near the airport, but really found the amenities to be awesome - the bar and restaurant was well staffed and really fun, loved the gym and little pool and my room was

the room was quiet..clean..the pool area was clean nice pool

the gym and pool was nice

gym but pool not open

very tired hotel requiring a lot of updating. no bar for a relaxing cold beer.

with migrants with lots of young kids in the hallways with room doors open and tons of trash outside the room doors

used the hotel room to get ready with my bridesmaid for my wedding, they were great with early check in and late check out

fridge was only kitchen device what we used

wish they had a bar & restaurant. nothing is really in walking distance

still amazed at how spacious the room was and the suite came with all the kitchen essentials

slight food odor in closet—most likely due to its proximity to kitchen area in room (some attention to ventilation would probably take care of it)

the bar staff and front desk staff were very friendly and efficient

pool

i could t find water anywhere in the gym not the lobby

the convenience of the bar in the hotel.

pool was great for kids during layover.

my kids enjoyed the pool, and the town has a small town vibe with hip restaurants etc

a restaurant and bar would be a nice option but not necessary.

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good money in boston

pool and the gym and breakfast

i liked my room, 24 hour gym access, location was good

i would’ve liked breakfast to last longer

i like the breakfast the moment was good

the breakfast was good too

breakfast was good

not lots of tables for breakfast.

the laundry was out of service

common areas (lobby, gym, pool) were all maintained very well

great laundry room, appreciated

the pool the kids loved and my husband and i love the jacuzzi

absolutely loved the kitchenette and sofa area

great staff and location also the outlet in kitchen was

breakfast was awesome

plus it had a kitchen area so it was like renting a small efficiency apartment

clean and roomy! i usually book just to take the kids swimming for the nite

kitchen

pool was warm, close tona resturant and easy access to local zoos

the machine in the gym didn’t work very basic breakfast

the pool and customer service that my kids received

recently renovated large rooms, great bathroom, pool area is perfect: kids enjoyed it a lot

was sad the pool/hot tub/gym were closed but it makes sense for a pandemic

pool was very nice

breakfast was nice. enjoyed the fresh waffles

the pool was closed while we were there and we didn’t know about that before hand, however, we were

pool closed

kids

was clean there was enough parking

breakfast staff location

breakfast was ok, and had a bar and pool

plenty of free parking, adequate though limited breakfast, excellent complimentary coffee all day, and easy access

the bar and the view and staff was amazing

gym and swimming pool are great to relax after full working day

friendly staff clean rooms nice pool.

site bar prices were extremely high

the jacuzzi & pool were great as well, & the king size bed was so comfortable & the pillows

very clean, nice pool and spa, large room.

clean. great design. free shuttle. free breakfast.

late check out, no room service, pool closes early

free breakfast and shuttle service, pool was heated nice also

50 for buffet cold food wifi off and

the matador restaurant

room service was also excellent as was the breakfast

pool and gym

the food was prepared in their kitchen then brought out at 6:30 am to sit and get cold until 9:30 am

thank you for the airport shuttle!

included, pool, suite was plenty of space for adults and kids, easy access to t stop and playground/park

the diversion of people going to pool restrooms as main restrooms were closed.

when we went to go in the pool there were a ton of out of control kids in there ,hardly the romantic getaway

spacious / pool /fitness room /starbucks/ outside patio with fireplace / easy to find!

the room was great. everything was clean. my kids loved the pool.

pool closed but gym was open. didn't make sense. my kids wished they could sw

room was super clean and staff very friendly. the bar was really cozy and nice

clean hotel good breakfast friendly staff

they couldn't give us our original room, and so upgraded us and provided breakfast for free

it is close to everything and when staying there is the pool/game room for the kids.

pool and sports deck all in one is the best thing ever when you have kids

great breakfast

breakfast wasn’t great but a chick-fil-a is across the parking lot.

pool is saltwater which i loved

paper towel was left on top of the kitchen top table most probably by the housekeeper

comfortable beds, kitchen was nice .

was lacking only because there was no restaurant open and the bar did not serve food either

only bad thing was the pool was ice cold

breakfast was good especially help yourself and seat yourself

breakfast pool gym clean rooms . close location to family & friends homes

extremely clean, pool, gym, very quiet at night

to/from terminals a and e, still need to walk quite while, probably not good idea especially with kids and lots of luggage

with some time to kill we chose the property for the indoor pool- a great way to unwind after and before a flight

super convenient shuttle service

attached to the airport was amazing for an early morning flight with kids - also close to south

it was horribly noisy, blaring music, every tv set full on and shrieking kids made for a gruelling time

the location was excellent (super close to amazing food), wifi was fast, and our room was clean and spacious (-)wifi (-)the internet and wifi service was horrible, but that seemed consistent all around the city. (+)queen double, it had two double beds in which was super for the size of our party, there was free wifi and the hotel was lovely and clean (-)information regarding wifi was confusing (*)very nice location. clean rooms. good wifi. walkable spots. (-)wifi signal as keapt going off and on (+) wifi throughout the hotel including rooms (-)could upgrade their wifi (-)wifi was very poor.

during covid most amenities are not available

room service was great

we were also able to get free early check in and late check out

r insulin), roll away beds, late check out

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

great full breakfast, good privacy and thick walls

breakfast bar was great

early shut down of breakfast. most places do that.

hotel and air-conditioning very modern and small gym facilities

hot breakfast was great

breakfast was great, with a variety of options daily

very clean, great breakfast, great pillows!

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

location, great breakfast

laundry and gym within the premise is really good

the breakfast was not good.

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable bed,

very nice diversified continental breakfast. newly renovated rooms.

the laundry machine and dryer in the basement was very convenient

mainly stayed to get away from kids and soak in the hot tub have dinner out at the new area.

they have great connected bar and grill restaurant

clean and useable gym

good gym, modern property, connected to an excellent restaurant bar.

very good, breakfast, wifi and very clean

the women working the bar monday night and then again at breakfast on tuesday morning was excellent

location was great, view was nice, convenient bar and food in the lobby

room service, no housekeeping and when we had some on the fourth day they made the beds with our

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

would say not having a pool but again, the kids didn’t even care that there was no pool

asked for early check in and didn’t get it when i arrived

early check in

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities are wide open just right of the main entrance

they were able to book us in early which was nice but when i called the day before to ask about it i was met with a not so nice

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of shady looking people hanging around outside

no laundry service at the moment

the room had a kitchen and other

bathroom for the hotel restaurant/ bar was downstairs & down the hall, not anywhere the

breakfast staff was excellent, they served our meal with a smile and the food was delicious

it seemed odd not to have one in a good sized kitchenette area

then in the morning they had breakfast at the bar downstairs and the coffee was delicious

we wish the bar had been open.

i wasn't expecting early check in - but was able to

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

easy check in late check out super comfortable great location polite staff

drive to key places in boston/cambridge - very quiet/great view - modern design in rooms - great gym/ in room yoga mat - received a nice gift for special occasion ( it was very pleasant) -

the kids really enjoyed the back elevator for access to the cambridge mall

nice gym, well equipped

didn't have time to check out the gym

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

fantastic accommodations. by far the best wet bar set-up of any hotel room!

small room , uncomfortable foldable bed , have to request room service

wish there was a bar on site but there are several within walking distance

ey should give you several days worth from the start)

one bartender - regardless of their proficiency - cannot service the bar, the dining room and room service without someone receiving less than excellent service

breakfast was excellent and the pool was great!

pool was small

the breakfast was very good as well with lots to choose from and the selection was not empty 30 minutes

whole point of booking there was the shuttle to the train station but we couldn't use it due to the lahey clinic shuttle

kids enjoyed the breakfast

short staffed at the bar. also, would like the bar to have more consistent hours- open earlier.

when it is crowded with kids it is impossible to swim and keep warm

nice hotel with a free 24hr airport shuttle

location, view, staff, accomadtion to early check in

friendly and helpful staff. large rooms and the hotel shuttle

we enjoyed the pool and the bar and the restaurant

breakfast was fabulous! pool was clean and the grounds were beautiful!

i would have preferred that you offered a free breakfast with the price of the hotel room

great pool

great location, beautiful views! kids loved the gym and pool!

gym

it was clean and they had a nice gym

ev charging in garage next door

friendly staff. nice bar and environment

we had a nightcap in the bar and the bartender was so busy

easy check in/out and flexibility for early check in

we really enjoyed the hotel bar and restaurant

good front desk for early check in, all staff are nice.

modern clean hotel , beautiful restaurant and bar within the hotel with a lovely brunch menu

they accommodated early check in, very much appreciated

for the room to have the ability to eat a breakfast, have a newspaper, water bottles and for wifi

gym too small and equipment failing

trip, they gave us the 2nd floor overlooking the city

t room service will bring it)

room service dinner was delicious

don t like extra fees for room service

could have used a small table for room service meals

bar could be quite busy with two tv screens showing both baseball and ice hockey at the same time

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out that the machines weren't free but were pay-operated

the pool is significantly smaller than it appears in the pictures.

pool was nice. very clean and comfortable room

harbor, north end, boston commons, esplanade), cleanliness, well staffed, nice little bar, pool and gym were good

is great, facilities (pool and gym) were also great to use

so accommodating, helpful, engaging with the kids

location on beacon hill is amazing!!! cozy appartments. pool is a great option as well.

the staff were welcoming and friendly, and the food served through room service was delicious

key sign out to receive cleaning and more towels, room service didn t bring towels nor clean the room

the gym was terrible

did their best to get us in our room early as requested ( 1/2 hr) and offered a late check out of 2pm that was (+) also requested late check out and i was accommodated (+)front desk let me check in early and have a late check out (+) looked after us and allowed late check out

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage atmosphere

got woken up by band in bar nearby.

oh, they have a fantastic gym

gym was well equipped

the room was clean and very nicely refreshed for our second day, the 24 hour gym was amazing as well and super clean

he was great with kids too

has the world class gym in my opinion

view was great and the food was lovelythe gym was excellent and so was the complimentary

gym had no view, being underground is a bit depressing

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

the spa and pool facilities were fantastic!

small gym but has everything you need in it

no room service after 9:30 pm

bar and food superb

very late room service so not always done when we had been out for the day

at breakfast - we didn't get a chance to try it for dinner but it smelt delicious and the bar service was great

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

big deal for me, but definitely something to ask about if you have difficulty with stairs, small kids or whatever

no free wifi

great, i had room service

but it was me, my husband, and our two kids in our room and we were honestly fine

kids and i just stayed at the omni for new year's eve

bar area was really nice

the best part was the bar lounge, great food drinks and bartender.

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

great staff. clean. smelt nice. nice bar / gym area

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our bags

print boarding pass for example), and cookies or muffins for the early birds before any

just need full facilities to open and a spa would be amazing!

yummy room service

wonderful pool and high speed wifi

they had a fitness room which was really like a mini gym

we ordered room service and i was quite surprised when they delivered in a brown paper bag

excellent location.staff was very nice, was able to do an early check in and a late check out.

t included)

great hotel, good central location, good gym

very friendly staff, allowed early check in. breakfast with plenty of choices.

the gym was not fully equipped

spacious room with full kitchen

laundry room was convenient

very friendly staff, allowed early check in. breakfast with plenty of choices.

the gym is amazing

staff, clean room fast and simple to use room service

there was no breakfast! no amenities! no room service, no housekeeping, none!

o racks of dumbbells, squat rack, lots of cardio machines etc)

room service was decent and sheet were always clean

wifi didn't work even when we called and said it didn't work

indoor pool water temp was very warm.

amazing hotel, great breakfast, lovely staff, easy to access everything, lovely gym and pool

swimming pool location

wifi so i left one day early because of personal reasons wanted to check out before time and they

wifi service wish it came with a password maybe too many people using it

kids obsessed with robot room service

great staff and my kids love yo2d2

gym had no pull-up bar.

the bathroom sink is particularly small which for my 2 kids (20 and 16) they struggled to find space to put make up etc

was perfect, from an early check in to snacks and water in room

very clean and luxurious installations and the bar experience was great

the kids loved the donuts and cider on saturday night :) it was nice having snacks in the room as well

bar, friendly staff, spacious and stylish rooms and a well equipped gym

the hotel staff 100/10 *claps* also let me late check out which was great for me

is very well located, the rooms are spacious and comfortable, clean, location is just perfect, room service (and the dinner was superb) (-)room service forgot 5 items 3 that were ordered over the phone and essentials like silverware and (-)of covid, many of the guest services we re not being offered (such as the restaurant, bar, and room service) (-)coffee/tea pot also would have like different room service options and more info on nearby (+) wish room service wasn't quite as expensive add on but forces me to get out and pick it up (+)clean, spacious rooms, courteous staff. excellent location. good food in room service. (-) room service said it would be about 20 minutes, ended up being an hour (-)restaurant/room service very pricey, but it's boston. (-)no room service, you have to order online and picking (+) rooms always very clean, room service very efficient

the bar scene is very lively and the restaurant has great service

gym was fully equipped.

restaurant was too fancy for kids and teens for supper

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting on a security level

foyer bar closed sunday evening on a holiday weekend

during check in

the bar area was lively with great service and drinks

the room service is excellent

great hotel. looking forward to the return of the mini bar when checking in at midnight.