spa wasn t working

cleanliness. the pool, sauna and gym were opened this time. we love it

the pet fee is also quite expensive for what is offered

very helpful staff, comfortable room and easy parking.

the parking lot was very icy.

asked about the spa services and i was given a very vague response such as i need to take a shuttle - ok where

views - easy to taxi / drive into the city - went early july and had the tennis courts, bikes and spa facilities

the facility has everything anyone could possibly want, a beautiful pool and spa area, beachfront, lake, canoes

spa massages available in the hotel.

great spa for relaxation

the microwave and coffee machine were a nice bonus airport shuttle service was punctual, professional and

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

free parking and few shuttle if you need it

shuttle person from the airport was extremely rude and aggressive, there wasn t much food to eat

the kids thought the pool was okay to swim in

also, the hotel advertises spa & wellness services, but these are managed by an external company

the water in the hot tub in the spa was toxic

spa experience was very basic at best. would not recommend the spa.

pool area not so great but not a deal breaker

wifi not included

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

it says private suite and private kitchen in the king suite

the lady who cooked our eggs in the morning so helpul and lovely with our kids

the lady who cooked our eggs in the morning so helpul and lovely with our kids

maker gym free use of breakfast area after breakfast hours staff was super helpful location was close to

had a spa that was never open that s why want to book that hotel

were issues with the wifi alot

clear about paying for wifi

restaurant/ bar prices expensive.

late check out until 6:30 pm for just 50 cad

spa was great nice place near the airport

pool a little cold but with the mix spa and pool it was ok

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

i specifically contact them to make sure the spa was functional

whirlpool spa was cold

very clean,very good breakfast

breakfast was a treat with a nice selection

also, so many mosquitoes inside the room and the parking area

good breakfast, parking and silent place

it would have been nice to have a pool.

the spa was hard to find, the staff did not even know where it was

the swim spa was nice but a-little chilly

the breakfast starts late (07am). as my airplane was 09am i couldn t have the breakfast.

conveniently located close to the airport. free shuttle.

large room and laundry facilities location for airport is

rooms are very small and poorly cleaned it has dust everywhere, the pool is icy and the spa is not hot at all

claasy and comfy! loved the mini bar options-original

the beds were great and the pool was an added bonus, especially nice with sauna to boot

pool was ice cold

parking lot inadequate to allow for event parking

kids like the swimming pool

easy to get in & out of. bar was great, breakfast was delicious.

wifi did not connect to cellphone. manager gave us a discount to compensate.

staff that made sure i would have a shuttle ride to the airport, even though i had to be there at 2 am for an

the pool and gym were nice and staff was very accommodating

breakfast was not included, also the price is a little bit expensive.

liked the building, the fancyness the cleanliness and the fact that it had a pool perfect for kids

restaurant needs renovation its more a bar than a restaurant and a better menu

the pool kids enjoyed

the slide the kids loved and the room was super clean and

i needed both rooms to be communicating so that my father could keep an eye on my kids while driving my wife

the only problem was that the pool was close but it opened the day we left

shuttle service and how close it was to the airport

breakfast buffet with fresh fruit and eggs, pool, clean and renovated rooms, friendly

swimming pool is good and gym area and sauna is also good , safe parking.

we enjoyed the well kept pool and spa area every day

the pool was wonderful and the spa treatments across the driveway was amazing

spa is very good too

cleanliness of the spa and pool in the basement

the pool and spa area

didn t have time to use pool or spa but would def visit again

the out door pool is the best!! also free parking i appreciate!

location, free, parking, and near the metro

beautiful room overall. easy wifi. helpful staff. perfect location.

restaurant and the hotel do not have a deal so there is no room service

nice clean room. clean gym.

room was a great size for three adults. staff friendly and helpful. really good gym facilities

breakfast was offered in the bar and was rather expensive for the

laundry stuffy- only 2 washing machines and 1 drier working

staff we're only moderated helpful with this issue and wifi connection later

breakfast would be depleted at least a hour before the end

breakfast is as expected (nice), location is somewhat distant from the nearest train station

same breakfast everyday.

reception area and very kind staff, the room with a modern style and fully equipped kitchen

pool was small and no hot tub

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

it was clean & comfy. including the pool.

on site gym..recommend swipe key entry as kids in using equipment. could pose safety risk

swimming pool

of fresh towels in the spa area and very slow breakfast service ( more than an hour wait for a simple

staff was horrible, restaurant was closed, spa was closed, no room service, just horrible

hours on the pool and gym could be longer or the gym at least be self - service

location, very functional gym and decently sized

breakfast, restaurant in same building, pool, easy walking to mall and other restaurants.

spa facility was outstanding.

water available everywhere - big parking lot, shuttle provided to go to the other side for the spa - lots of

liked the room and spa a lot

we have to cross the street to get to the spa but no pedestrians crossing lines

the room is big, there s enough space to move around even with two families

wonderful selection of fresh breakfast items

they also extended a late check out, even when they were sold out

free open wifi

breakfast was healthy and served in beautiful stately room

didn't get a room service, had some problems starting up air conditioning.

the spa is amazing and the staff is very nice and helpful

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

facilities were great , room , pool , gym , spa and business center

disappointed with the pool and spa facilities

did not deliver on spa reservation as promised

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

priced, no sauna or spa as stated

was closed the restaurant the spa the bar sauna also charged $144

the gym is so poor

parking for one day so expensive u can find in near by 20$ but i hope includes to room price no pool i give 4

fab gym facilities and spa

also have self operated laundry machines

staff, a view to die for overlooking the city from your room, and a really nice warm pool

comfortable bed, large quiet room, good room service

the hotel was clean and conveniently located. the kids had a great time in the pool.

breakfast not included.

no pool. not so much for kids.

had a problem to hook on the wifi and there is nobody on the premises to help

a little issue with the hotel phone when trying to call for room service, but it s nothing too serious

helpful front desk staff. allow early check in great restaurant near by.

the spa was lovely, and the gym a good size

there is a spa also on that floor

pool/spa were wonderful

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

location, clean hotel, ok restaurant on the premises and a pool that could be fun for kids

bit noisy in the mornings, patchy wifi, some staff really helpful, others not so much

water bottles in room or room service available but it is fine and doesn't make a lot of

i would give it full five stars if laundry machines were available

requested late check out, which was approve at free of charge, when we asked to stay until 3 pm, then answer

everything staff were great , they let me have early check in loved it