we enjoyed using the pool/spa and hotel staff were friendly

the pool and spa area were most pleasant and very quiet during our stay

pool and spa very nice

i had selected this hotel specifically because i wanted to have access to a pool and full spa facilities

great location, comfortable room, great pool, spa and gym

wifi was strong and reasonably fast

room was self-contained with bedroom, bathroom and kitchenette

laundry

on site parking was available. breakfast. complementary wifi. balcony. windows that open.

we appreciated having the kitchen and dining room

fitness/spa and the friendly people who worked there

were kids at the pool, in and out of the spa, until it closed at 10pm

staff in the spa were exceptional

hotel, big room with balcony comfy bed very quiet great service nice spa and delicious

we appreciated that the property offered indoor parking, a pool, spa & sauna.

sauna and spa facilities were spotless

spa was clean and beautiful

le staff vraiment gentils la piscine, spa et sauna wow

the decor the room the restaurant the pool sauna spa location is great

however a suggestion would be to add spa services like massages

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

was closed the restaurant the spa the bar sauna also charged $144

priced, no sauna or spa as stated

ditto the gym, it was pretty limited

room service was quick

is amazing and the rooftop terrace/pool/spa has beautiful views of the city and a very intimate vibe

good: spa was delightful. remote with light and curtain controls was a nice feature.

the spa upstairs was a great addition

i loved my facial spa treatment and the jacuzzi, sauna and steam room

the steam bath, sauna and love the spa on the rooftop!

a lot of charge from all kind of things, parking, pet are all extra

they should consider adding a second one since it is always full of kids

the location, the decor and the pool/terrace. these were all amazing, i cant pick.

wifi is working fine

rooms are large, beds comfortable, wifi good, staff pleasant when engaged with.

the spa is amazing and the staff is very nice and helpful

facilities were great , room , pool , gym , spa and business center

spa was smaller than expected.

did not deliver on spa reservation as promised

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

the room was spacious and clean

and because we were celebrating a birthday, we received some treats and free access to the espace thomas spa

s too bad the spa is a 10 minute walk away and not attached to the hotel, in the cold weather it makes it less

we also took advantage of the access to the spa (thermal pools, cold plunge, sauna, steam room) at the nearby

gym and spa was great but a bit of a walk

nothing everything was great maybe less kids at spa ! when they are a lot there is no control .

the pool area offered a whirl pool spa as well as the steam room

pool and spa is open until 11pm, that s appreciated great bedroom, lot of towels, great

the hot tub (spa) was super foamy (more than usual), which means it hadn t been cleaned after many users

love the pool and the location

the spa and pool are amazing...

hot tub / sauna was above expectations and it didn't feel like a hotel, it felt like a high class spa with

spa facility

pool and spa were very nice

pool and sauna and spa were awesome with incredible views

fantastic facilities too with restaurants, bar and spa etc

spa and restaurants fabulous

the spa experience

swimming pool and spa area is amazing and brand new

the pool and spa have been upgraded too

due to the pandemic, room service had been halted

room service was great

was ready upon arrival, handy to the bell centre, cora's, late check out, and they were able to store our luggage

a late check out was possible, thank you for that

bed was comfortable. wifi worked well

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

plus there was a nice but shallow outside, heated pool on a terrace on the 9th floor

very friendly staff, great views, lovely pool and sundeck

modern design, lovely small pool not a diving deep swimmimg pool but very serene, spa like

design spacious, beautiful, and comfortable rooms overall friendly staff it has a rooftop bar and a

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

spa was closed, we had called to ask about hours of operation and they never told us it was out if

another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on

it was also very convenient to stay there for us as they are pet friendly hotel

kids wanted to try a different location the last few visits

spa in the hotel is shabby

of the hotel (street, metro station) very dirty and unsafe at night, swimming pool and spa facility just

the spa didn t work at all, and the water looked very dirty

they allow me to do early check in and late check out!

no room service or proper buffet breakfast

small on-site restaurant offers decent but small-ish breakfast buffet ($25 per adult, kids free) and a-la-carte

helpful front desk staff. allow early check in great restaurant near by.

location to the bell centre, breakfast was delicious and lovely that kids eat free

location was great, and so was the room service

location. breakfast. gym.

away from home; rooftop garden; year round swimming pool; spa environment; conveniently located in heart of

pool and spa area, excellent and friendly staff, cool hotel design with heated outdoor pool and a park with

wifi connection was too weak to use.

location, the view, and the pool the kids loved.

it would be nice if there were a coffee bar available

there is a spa also on that floor

pool/spa were wonderful

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

the spa was lovely, and the gym a good size

pool was great- more of an adult relaxed spa vibe rather than a bunch of kids like other hotel pools

were not told the pool and spa was not available

pool was very old and needs updating badly. nobody working at spa center.

no room service but there s a restaurant inside the hotel.

the staff was ok, they were not very friendly. they do not have wifi in the lobby.

wifi was not available we tried serial times

i was taken to a different site after scanning the bar code they provided

food service at the bar, we were out all day and wanted either room service or grab a quick bite to eat at the

indoor gym & swimming pool

good gym which is unusual for a hotel

only 2 critiques would be that the hotel should seriously think about having an on property laundry room for

breakfast was continental and have a good selection for everyone

no restaurant or room service

breakfast was healthy and served in beautiful stately room

convenient location and price. wifi really good for work

working electric fireplace in room

enjoyed spa water in the lobby!

there has to be a balance between being pet friendly and it not disturbing everyone around

great location, quick room service for breakfast. friendly staff.

(the guests were quite rude to my kids)

two-twinsize beds are very spacious, but not queen-size beds, so for the family of 4 (2 kids), the beds are a

terrific workout facility and spa i was at a meeting at the convention center this is really

too many kids in the pool

get room service after 8:30pm

but would of wished that could been available for kids would be a game room and the adult the bar seemed to be

i was billed for wifi despite being bonvoy gold - it was corrected easily when i approached the front

fab gym facilities and spa

restaurant and bar available onsite

gym and pool. space in the room

everything closer very early in the hotel (i.e. bar, room service, restaurant)

food on site qoth kids under 13 eating for free

style and quietness. spa and pool are great too.

new hotel, awesome gym and spa area

quiet and modern room, best hotel gym ever, nice spa and amazing staff

amenities are great - indoor spa with pool, jacuzzi and sauna and lounge zone with a lot of games and lounge

loved the swimming pool, spa and sauna, as well as the playroom