spa experience was very basic at best. would not recommend the spa.

also, the hotel advertises spa & wellness services, but these are managed by an external company

the water in the hot tub in the spa was toxic

within the airport terminal, super convenient and the pool area is a huge bonus

they honoured my early check in and waived it because of my bonvoy loyalty

had a spa that was never open that s why want to book that hotel

it's so convenient with a shuttle service that runs round the clock just minutes from the airport

accommodating staff pet friendly facility

we tried to connect to the free wifi but couldn't get it to work

were issues with the wifi alot

downside is that the last photo (the one with the gym facility and spa) they posted on booking is very misleading

could not connect to wifi in our room

arrived after 20hours in airports, with two young kids and our room was without eletricit

kitchen was horrible with a sink that dripped all night

the lady working the breakfast the front desk workers the shuttle drivers

spa was great nice place near the airport

spa was broken. tv in bedroom did not work. a little bit dirtier than usual.

i specifically contact them to make sure the spa was functional

pool a little cold but with the mix spa and pool it was ok

whirlpool spa was cold

the spa was hard to find, the staff did not even know where it was

the swim spa was nice but a-little chilly

breakfast food wasn't that good either. poor choice of bread. only white bread offered.

breakfast was a huge disappointment. it was simply, cold and not fresh

the bar was non-existent (i was looking forward to that after a very long trip based on the pictures

the pool kids enjoyed

price of the breakfast is just excessive the pool was declared as closed which was a pity and the gym is very

a rickety metal single lane spiral staircase to the gym

great service at the bar and breakfast was very good

no complimentary breakfast

kids like the swimming pool

swimming pool area smelly

room service was prompt and the food was quite good

lastly, the room had a lan cable for tech savvy guys this is a+ in case the wifi shuts down

loved the fancy coffee maker in the room and pool area was well-maintained

we had to each time go to the laundry room to get towels

swimming pool is good and gym area and sauna is also good , safe parking.

and it's a pet hate, but why do no canadian hotels (this one included) have toilet brushes, people should

i needed both rooms to be communicating so that my father could keep an eye on my kids while driving my wife

pool with my kids

parking lot is in atrocious condition

staff were friendly and helpful. bar menu was good.

excellent location, modern and lovely pool/fitness areas!

cold in term of activities, bar & restaurant are not crowded

pool,free parking,nice view from room 1011,close to restaurants,mall.

didn t have time to use pool or spa but would def visit again

night the bar staff went well beyond service when it came to friendliness and the making of delicious drinks

my kids loved it and wanted ruby foo s for our next trip to canada

that we could park our rv in the parking lot

parking -big rooms -heated pool -bath towels, robes and pool towels included -coffee maker,

nice clean room. clean gym.

i enjoyed the hotel amenities especially the gym.

the pool and sauna weren t clean

there must have been a huge family event or kids sports team staying there

staff we're only moderated helpful with this issue and wifi connection later

very friendly staff, nice breakfast, clean and large rooms.

cleanliness, pool and overnight staff was very courteous

the kitchen staff even made eggs without meat for us

reception area and very kind staff, the room with a modern style and fully equipped kitchen

breakfast would be depleted at least a hour before the end

the pool and spa are were very small

the bed were comfy and there was a pool and spa available. good tea and coffee facility.

2 families in 2 vehicles traveling with kids and an elderly person

the pool is great for kids and warm

breakfast could be more exciting

the pool was wonderful and the spa treatments across the driveway was amazing

cleanliness of the spa and pool in the basement

the pool and spa area

we enjoyed the well kept pool and spa area every day

spa is very good too

breakfast, location and staff are absolutely great. we loved it

breakfast was wonderful and there's a nice outdoor garden to sit in the morning

rooms and a fantastic free breakfast

lots of parking spaces, away from the city. good breakfast selection. nice staff.

good breakfast, parking and silent place

spa wasn t working

proximity to golf course

wifi did not work until the following morning after 8:30am

coffee bar open at most times

the big swimming pool, serene and tasteful room decor and your very helpful, cheerful and accommodating staff

also, the wifi didn't work very well for some of my stay

staff was nice, breakfast was great. i liked the tiny gym as i was the only one to use it.

i couldn't figure out how to control the heating! so i didn't get to enjoy the fireplace.

excellent wifi, tv, coffee machine

didn't get a room service, had some problems starting up air conditioning.

the spa is amazing and the staff is very nice and helpful

spa was smaller than expected.

disappointed with the pool and spa facilities

good sized room, the comfiest bed, a spa bath and an amazing toilet all made the experience great

did not deliver on spa reservation as promised

outside terrace is a bit close to a busy main road and i was surprised about the limited spa facilities

priced, no sauna or spa as stated

was closed the restaurant the spa the bar sauna also charged $144

staff was very kind and professional and the gym and sauna were great

gym is really small and lacking equipements for a 5 stars hotel,you can't get a good training in

fab gym facilities and spa

a bit of an issue trying to use the display on the treadmill - the wifi to it did not appear to be connected,

fab gym facilities and spa

only complaint i have is the pool was a bit dirty

maybe offer guest free drink at the bar at least.

room was spacious, clean and quite, the mini bar was empty, i was informed later that it was part of the covid

we arrived very early in the morning due to a change in our flight and they were happy to accomm and they were

had a problem to hook on the wifi and there is nobody on the premises to help

helpful front desk staff. allow early check in great restaurant near by.

room, breakfast, location

wifi wasn't strong, cell kept cutting out

the small bar that was attached to the hotel served very good food and the bar personnel were very

staff are very friendly and good with kids

they didn t have water in the gym

was ready upon arrival, handy to the bell centre, cora's, late check out, and they were able to store our luggage

there is a spa also on that floor

i highly suggest you take a look at the 12th floor's pool, spa and outdoor jacuzzi - it's a really nice setup

the spa was lovely, and the gym a good size

pool/spa were wonderful

we liked the large rooms with a kitchen and the pools

spa was closed, we had called to ask about hours of operation and they never told us it was out if

was also put off when some hotel stayers wore their clothes in the whirlpool/spa pool which dirtied the water

the gym is well equipped with decent sauna and jacuzzi too

it was also very convenient to stay there for us as they are pet friendly hotel

pool closing too early

great value for staying downtown area, very clean and friendly to travellers with pet.

they serve a lovely breakfast with lots of options

we arrived from overseas and happily our room was ready for an early check in

college kids were loud sometimes

a good breakfast was included and staff

were not told the pool and spa was not available

pool was very old and needs updating badly. nobody working at spa center.

however seeing as we are still struggling with covid the absence of valet services and room service though

lastly, we didn t check before booking was the pet policy

ideally, room service to clean once during our stay would have been nicer or to refill the towels or

swimming pool and spa area is amazing and brand new

fantastic facilities too with restaurants, bar and spa etc

the view from the room and the spa was to die for!

spa and restaurants fabulous

the spa experience

staff in the spa were exceptional

were kids at the pool, in and out of the spa, until it closed at 10pm

we appreciated that the property offered indoor parking, a pool, spa & sauna.

fitness/spa and the friendly people who worked there

hotel, big room with balcony comfy bed very quiet great service nice spa and delicious

the pool and spa area were most pleasant and very quiet during our stay

we enjoyed using the pool/spa and hotel staff were friendly

great location, comfortable room, great pool, spa and gym

i had selected this hotel specifically because i wanted to have access to a pool and full spa facilities

pool and spa very nice

pool and spa area, excellent and friendly staff, cool hotel design with heated outdoor pool and a park with

away from home; rooftop garden; year round swimming pool; spa environment; conveniently located in heart of

wifi services could be better.

the pool and spacious above ground gardens are an oasis in the middle of busy and culturally rich city

heated pool, room service, cleanliness, overall vibe

spa was clean and beautiful

the decor the room the restaurant the pool sauna spa location is great

however a suggestion would be to add spa services like massages

sauna and spa facilities were spotless

le staff vraiment gentils la piscine, spa et sauna wow