food was a little over priced and the 25 access fee per person to the spa was a spoiler to an otherwise

spa facilities, delicious cuisine, friendly, cheerful, warm & attentive staff

gym and spa are great and the food can't be faulted

a number of pools to use, excellent spa and gym

the spa was stunning and the beautician who did my facial was excellent

the gym and spa were also great

they put on a good entertainment schedule and the spa is good too

find very strange water is charged at 2,70 / 3,00 eur (depending on size) and some services like spa are not

if there was anything more than 5stars, gran melia palacio de isora resort & spa will definitely get it

need to go out to buy mineral water and the spa was not good

evening activities, food options, pool activities and the spa massages

spa and wellness is special and spacious with sea water (

went for a massage at the spa which was divine, and the spa was very relaxing, and the gym is better equipped

loved the amenities, the food was good, and the spa was great

the spa was a little expensive but in the end was totally worth it.

the spa was in another building/hotel (which is not specified on the website) and was out of service

the interior of the hotel is spectacular with grand, spacious interiors and a nicely designed outdoor space

bonus free visit to the spa 5

for minor downsides: the spa area lacked lounge chairs, which was a bit disappointing

this configuration might be a reasonable choice for a couple with kids, but really should not be branded as

the sea view from the balcony was stunning excellent spa with a good range of massages superb outdoor pool area

only criticism is that we wanted to use the spa on the last day before coming home

i went to the spa for a sport massage after a half marathon and it was great too

the spacious balcony had two sunbeds and a fabulous view of los gigantes & la gomera

court, table tennis, gym and if you want to take care of yourself you can choose many options in spa (with

the spa is phenomenal, the heated pools and amazing thermal showers are a must

rooms were spacious and beds super comfy

room was spacious and stylish with great views

only little complaint was about the spa

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

location is amazing and we do like the heated pool and spa area, you can spend the whole day just stay in hotel

spa massage was not very good.

we were also given free 1 hour spa vouchers, which we didn't expect

spa was a wonderful experience

spa complex, delicious food, great attitude

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

the general information was that the use of the spa facilities was included in the prestige rooms but this is

there is the gym and spa facilities

the gyms weights were too light , no machine for chest work out and the spa is not included

the spa treatments were top notch

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

spa treatments were exceptional

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

and chilled out would definitely recommend it to anyone looking for a little break, the thermal spa and treatments

spa was really amazing and clean

the lady at the spa was lovely and extremely helpful and accommodating

from the spacious rooms, to be phenomenal decor, to the wonderful services and the amazing spa facilities,

spa facilities are amazing and the massages are to die

villa with spacious rooms and beautiful terrace with private pool

the spa was a haven of relaxation, and the infinity pools were perfect for watching the sunset in

i highly recommend to visit spa and to get deep tissue massage from carmin

spa treatments were excellent

the spa was exceptional as were the treatments

really lovely staff, pools , spa and treatments were very high quality.

the spa was incredible and we did a sports massage and also a mother to be massage - both treatments

everything. the spa and pool are my favourite

i also wish that someone would have told me in advance the spa was closed and maresia too

we had a relaxing afternoon in the spa and wellness centre

we book a massage through the app and when we got to the spa they said they had no record of it

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

use some digitalization for booking tables at the restaurants, haircuts and massages at the spa center

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

spa area very small

prices for the spa treatments were affordable

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

the spa is overpriced and did not match expectations

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

spa and pool area and closeness to la caleta.

hotel staff and spa exceeded our expectations

in the spa people using sauna etc naked

i wanted to use the spa but it was closed because of covid restrictions.

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

only small downside was the spa opening hours it opened at 10 am and closed at 6 pm, which felt a bit late

spa was locked on sunday and because of my schedule i didn't get a chance to use the jacuzzi and

all was perfect but one could see the issues: - suspended ceiling in spa area was loterally moving

spa still closed ( covid ) but offering massages one of the best massages i have had

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

friendly staff, good beach area of sun beds in sand, good location, free parking, bars generally good

breakfast was good and varied.

decorated spacious room, good breakfast options, plenty of private parking, tea making facilities in the room

breakfast was delicious and varied enough each day

tasty breakfast

the hotel is really well set up, and breakfast is very good

wanted to use the beauty/spa facilities to get a facial but unfortunately they were closed for two days of our

helpful friendly staff, great facilities spa gym

wife has a spa treatment and was disappointed with the facilities - not really up to the standard of the rest

spa treatments very expensive

spa treatment was amazing

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

the spa was also stunning

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

loved the pool, spa and bar to watch the sunset

the spa is also incredible

spa and persian restaurant

the pool and the spa was great. the views from the property were amazing

the spa was amazing and very reasonably priced- we had three treatments each

pool beds were surprisingly comfy, and spa treatments were

could improve spa (very small)

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa

views, gorgeous decor & architecture, full of charm, great evening entertainment, amazing spa and

spa and staff there were brilliant

the spa is missing a trick as we would have stayed all day but felt there was no drinks service ( you

some well-meant advice: skip the extra (10 ) fee if a guest already had a spa treatment

the staff were outstanding. the food amazing. the facilities fantastic and the spa wonderful,

great spa facilities with huge variety of treatments

the spa was amazing and the location with respect to the malls, beach and local restaurants was great

we also enjoyed the spa a lot

spa experience when checking in for our treatments was not user friendly.

naturist pool, no spa included in room price

issues post renovation which weren t yet complete, some toilets not working and spa not

lack of indoor heated pool and free spa facilities which we found in other resorts on previous holidays

spa is amazing, breakfast superb, rooms massive and fab bathrooms extremely clean - defiantly will

spa was closed

spa dispointing steam and sauna were not in operation and no disabled access

thoroughly enjoyed the massage i had in the spa too

excellent service from spanish david in public relations who is a credit to the hotel

senses package exceptional value not to be missed outstanding gym excellent spa facilities very friendly staff

had the gold level room with a spa wirlpool in the huge patio

the spa is great and reasonably priced

spa was amazing, the restaurant donnaire was outstanding and the rooms were very comfortable and

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult

the spa facilities were on point as were the staff in that area

enjoyed the family private spa hour for 60 enjoyed immensely

spa closed due to covid

spa was closed because of covid.

to circumstances beyond their control the spa was shut

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

the restaurant area for breakfast and dinner is well too noisy and crowded, spa for this hotel is at extra

the wifi didn't work in our room, my wife said the massage at the onsite spa was

had the most amazing time, great facilities, lots to do (pool tables, 3 pools, jacuzzi)

many facilities for kids

snack bar closes at 3:30pm

as in hotel kids are considered up to 12 year old

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments

sunbeds were reserved every morning at 7 or 8 by guests and no one cared the spa was very small but cost like

really nice spa too and we both enjoyed the massage on offer

spa was fantastic

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

the spa was absolutely

spa option was super, had a fantastic facial, best yet

better that than screaming kids though

cosy and luxurious at the same time, nice pool area, delicious breakfast, good location near the duque

we thought the choice of food at the poolside bar very good and prices very reasonable

the location, the room, the pool and the spa (i got a massage and it was super)

very nice spa for massage and facials etc which was a surprise

i visited the spa and had a treat which was amazing

spa zone is another great experience- i was impressed by massage , they gave me a good offer on it

the food and drinks were amazing; the spa services made you feel heavenly

restaurants nearby - courtesy room - overall comfort - other activities such as yoga club, gym, spa etc

of restaurants nearby - courtesy room - overall comfort - other activities such as yoga club, gym, spa etc

selection for breakfast, a gym with basic equipmenvarthe swimming pools were nice, location is perfect, close

allowed big groups in and never controlled their foul language with kids around

the roof top bar and pool was a bonus attraction too

spa was great, entertainment was really good.

there is a nice spa in the hotel and you can also borrow a car just at the reception, hotel evening program

the spa massage was excellent service in the restaurant was excellent

weren t included so you had to put a deposit and pay for use of towels, irons, safe keys, spa etc so this adds

location was great. the property was nice and the spa was fabulous

would be good to have more seafood and to have good spa service would be the best.

the spa booking was hit and miss. we couldn t get clear info on the treatments.

however, there is a new spa being constructed and so i would request a quiet room if possible

i liked the location, the new spa and breakfast.

indoor thermal spa was fantastic, we used it during a rain shower

the spa is simply incredible, the massage is simply one of the best in life

the food in the resort is of a high standard in the international restaurant, as well as the spanish and italian

spa experience could be much better

the spa was excellent and massages/masseuse's were fabulous ( ava in particular

the spa experience was also great

need refurbished outside space given as priority to smokers area around adult spa should be nonsmoking and area

be more variety for children as my eldest is a fussy eater and there wasn't a great selection for kids

wifi really good

gym disappointing some equipment not working.

our baby to make milk but on the last two days of our stay i was told to get a refill from the bar but i couldn

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to

wine list could include more canarian wines in the spa no chance to relax: too loud , bellow average quality

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me

the place is the staff who can t do enough for you especially the guys and girls at the pool bar me and my

was not enough bar staff between during the day or at night, you need to employ more bar staff, i waited 45

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

the spa area is a bit dated.

the spa was also great and showed a wonderful view of the coast

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

nice spa pool

the spa and gym are part of the package and are a very nice treat

spa could open a little later

great place with spa wellness and delicieux restaurant

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

the pool and spa area are a dream

brilliant location very clean friendly staff fantastic spa and pool areas loved it

one back and upgrade my room staff very helpful and spa was

cleanliness. lovely spa and new infinity pool

stayed in deluxe room with spa bath

pool area great, spa fantastic, mediocre massage

pool area really spacious lovely relaxation area and too great pools one very deep and other one suitable for

be nice to have the spa open a bit later in the evenings

spa lots of things wasn't working

good location close to the sea front, spacious rooms, nice swimming pools and sun terrace

service was non existant in the spa and generally reception were stand offish

dated look on the outside, you ll find clean and modern rooms, a fantastic pool, onsite spa (with a more than

was my birthday and they put a bottle of cava in my room with a birthday message and a spa entry

some gym equipment broken and the pool was a tad cold, but otherwise all great

parking was super easy and free of charge

wanted to have a massage but their 'spa place' never seemed to be open even though the opening times say 10am-

i was informed i'd have a view of the pool or golf area, i was opposite another block of flats with a concrete

the gym was good too

only minor complaint is that the wifi in the guest room on the top floor, was weak and strained

room service excellent. front desk excellent.

hotel was lovely and clean, pool was nice and warm and spa was amazing.

i enjoyed the spa and the 2 pools outside.

only the gym was free , for the steam and any spa service you need to pay > 15 euros

spa and the food

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional

the spa was lovely and claudia was excellent

lovely, bar great, breakfast buffet brilliant, spa amazing and staff were fantastic

only that the spa was closed (i guess due to covid), but the massage treatments were still the same price, even

apartments set in avenues of palm trees, pools, bar, restaurant and spa all conveniently central

the resort had everything like a supermarket, restaurant, spa , play areas for kids around the resort main pool

the spa was wonderful

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

lack of information provided on check in about facilities and when asked at spa reception

the food choice was very good. the rooms are huge. the spa was excellent

especially the spa and rooftop terrace

the spa on the last floor is also good value for money, considering the alternative is to have a

no spa facilities e.g. steam room etc

new comfy sunbeds were great right next to the spa pool

the spa was excellent and so were the meals

hotel with great roof top bar and infinity pools with the spa treatment centre

was my birthday and the hotel gave me gifts- prosecco, chocolates, balloons, spa tickets

spa looked amazing

the cost of the spa was not related when checking in or booking

room was very good, comfy bed, food excellent lots of choice, cleaners very helpful, enjoyed the spa not much

staff, deluxe lounge, food, everything. the spa was lovely too

rooms were very spacious with balcony with street and sea view

expensive for drinks. spa facilities extra/ i.e. use of turkish baths,steam room etc.

s was almost perfect except quality of spa services

borderline hostility from spa receptionist

fact that you had to pay to use the spa area, considering i paid for a 5* accommodation, that should be included

s very modern and has a great spa feel to it

but overall, the rooms are spacious and well kept; there are renovations in place to install a spa and fitness

when the staff brought round a late morning drink of fresh blended juice, drinks from the pool bar to purchase

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

the phone and wifi didn t work

we had massages in the spa and that were great and the pool bar was also quite nice

the heated swimming pool was lovely with lots of sun loungers and a swim up bar , the hotel also provides a

well equipped, multilevel room with pool level access

swimming pool bar close at 6pm

i really liked pool area and gym facilities

no bar area.

no bar or music around the pool

wifi is for now a day standard bad

deffo reccommend for adults only.

pool on the roof is good but you need to be quick to get a sun bed, great views though

the spa and pool area were brilliant

the volcano situation is great and facilities are great rooms are lovely food is great love the spa pool area

everything was excellent slight disappointment that the spa was closed during our stay

heated jacuzzi pool was great, gym and spa also good

spa and gym

gym/spa didn't open until 10am and closed for lunch

first, the spa is extremely small

spa is bad

we specially enjoyed the spa and the billiards room

to the covid restrictions we missed out on the spa facilities this hotel offers, which was a little disappointing

i made breakfast myself in a well equipped kitchen

the kids were not aloud anything in the pool no balls or floats which made it very boring for them

great walking distance to several attractions, bar and restaurants

bar underneath hotel can at times be noisy - but didn't wake my child

airport and many others) very nice staff; ready to help and advise quite big room with equiped kitchen corner

of the hotel staff from the reception, bar, concierge, waiters/ waitresses, housekeeping & the spa staff are

waiting time for check in and out and the spa was not included in the price.

staff were exceptionally friendly, let us use the towels and spa showers after check out

spa pool jets excellent for joints

the room was beautiful, i loved the spa and the pool

no spa in the hotel

the spa is located in a neighboring hotel with a direct access and requires an extra fee

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

it has a massive swimming pool and very good spa facilities

to use gym - no suggestion that it wouldn t be included however the fee was not significant and i expect

the room, a good size, spa bath and an exceptionally comfortable huge bed

the spa (very small, in the close by hotel) wasn't free as i thought

the spa is dated . some of the guests were chav.

i am 6 months pregnant and it was super comfy, had a motherhood massage at the spa which was fantastic

if the spa area was bigger

spa services and staff were exceptional

spa facilities- jacuzzi and sauna pools dinner was great- different everyday

the spa is lovely and again, the staff are great

excellent facilities, spa bath and walk in shower , walk in closet with loads of storage

room and hotel, friendly and very kind staff, nice swimming pool and spa (i recommend a massage), good food

- 15 or 30 minute walk the the two nicer beaches - spa area closes at 6pm

views, food, staff, comfort, special touches,spa facilities, bike hire and luxurious

spa area was not something to write home about

book a treatment at the spa after trying a few times so i just left it in the end

view and room service clean sheets etc

robe and slippers in my room, felt like i was staying in a luxury spa hotel, spa amenities available if you

the spa cannot be used unless you pay 12 euros per hour for the spa

spa was lovely

food, plants (inside and around the hotel), spa and location.

the only cons is that the spa was closed at weekends and it was not clearly said on the web information

the spa and restaurant will open in a couple of weeks and i wish i could have tried that

spa use is not included

there is also a relaxation spa with is a great addition

we wanted to visit the spa or gym but could never get in as they are available from 10am to 6pm

the pool had cold water