spa is not worth visiting

spa was closed!

facilities and especially the spacious suite and value for money

bedrooms were spacious and clean

and very cheap, hotel staff were all lovely and friendly, clean pools, activities for family, spa was beautiful

the spa treatments are also incredible and cynthia was amazing

in the evenings, there was a mini disco for kids followed by different shows for adults — very entertaining

however, the breakfast was great, with a selection of eggs, cakes, bread, and more to keep us satisfied

also the main bar advertised a different cocktail of the day for each day but it was actually the exact same

clean, nice big rooms, beds for the kids were good size

apartment with separate ac in the bedroom and living room, a big balcony and a well-equipped kitchen

the christmas dinner was not kids and vegetarian friendly

the pool area is quite small, but not crowded, well laid out, there is a pool bar for lunch and drinks

would suggest that they provide a service to bring you to amarillo golf club

with a great range of amenities and we loved all that we could make use of a fully kitted out kitchen

staff at the spa were fantastic and the massages were great

too without full menu only pizzas are served for lunch , but it isn t mentioned any where also spa is very

spa was not available many activities were not available the beds were on wheels(like the hospital

feels a bit impersonal and perhaps too big (but some people like it) - doesn t have a spa and the gym needs

we great, hotel was lovely and relaxing - especially by the adult only pool by the spa (and the spa itself-i

the spa and sauna was not well maintained and could be much better if it was cleaned

had a massage in spa with denise it was exceptional

the location is quite windy the spa was not open due to staff shortages

big bathroom with spa bathub, excellent water pressure

our room was clean & very comfortable & the spa was wonderful

spa staff never actually seemed to be there so nobody to talk to about services etc

spa bath is nice

unfortunately the wellness/spa service was poor

highly recommend hotel to ask the spa store to hire more people to ensure royal level can have the priority to

great on site gym good location place looks great

the spa and restaurant will open in a couple of weeks and i wish i could have tried that

spa use is not included

we wanted to visit the spa or gym but could never get in as they are available from 10am to 6pm

there is also a relaxation spa with is a great addition

lovely hotel with open air pool and beautiful gardens, really good breakfasts

front rooms with balcony facing the sea are very nice, but a bit overpriced for a hotel without spa and gym

the bar service on the deck was excellent and the view was lovely

i and my kids lived on the fifth floor in a room overlooking the busy square and the ocean

lovely room overlooking the sea, great breakfast so much choice

direct access into sea, amazing sun rise views having breakfast on balcony

the spa is lovely and again, the staff are great

had a lot of facilities, shops, swimming pools, bars, spa and others

room and hotel, friendly and very kind staff, nice swimming pool and spa (i recommend a massage), good food

spa facilities- jacuzzi and sauna pools dinner was great- different everyday

excellent facilities, spa bath and walk in shower , walk in closet with loads of storage

but overall, the rooms are spacious and well kept; there are renovations in place to install a spa and fitness

s very modern and has a great spa feel to it

room, grounds and pool are beautiful

the bar snacks, are of a very high standard too, with a lunch menu which far exceeds expectations in

pool / lounge area

we had massages in the spa and that were great and the pool bar was also quite nice

pool was heated

we loved the mini golf which was free and good fun

free gym, sauna

mini golf, playground, and many games for kids

the spa cannot be used unless you pay 12 euros per hour for the spa

booked this hotel as i wanted a solo spa break/some peace and quiet

2 lovely swimming pools and a spa pool

staff, large selection of food choice both breakfast and evening meal, good gym facilities, great spa pool and

the only cons is that the spa was closed at weekends and it was not clearly said on the web information

spa area was not something to write home about

book a treatment at the spa after trying a few times so i just left it in the end

- 15 or 30 minute walk the the two nicer beaches - spa area closes at 6pm

views, food, staff, comfort, special touches,spa facilities, bike hire and luxurious

my elderly mother here as the facilities and the staff do there utmost to cater for less able adults as well

gym and spa hours should be longer

spa is bad

prices at the spa felt a touch heavy

we specially enjoyed the spa and the billiards room

first, the spa is extremely small

we did some sightseeing, made use of the hotel's spa and had a lovely dinner there

room was comfortable, spa was relaxing and breakfast was lovely

the spa is in another building so you need to cross a small road to reach it

nice spa pool

the build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

the resort had everything like a supermarket, restaurant, spa , play areas for kids around the resort main pool

only that the spa was closed (i guess due to covid), but the massage treatments were still the same price, even

apartments set in avenues of palm trees, pools, bar, restaurant and spa all conveniently central

kids spa for nails and massage

pools great. enough sun beds. gym satisfactory. spa good. food plentiful.

only the gym was free , for the steam and any spa service you need to pay > 15 euros

room was very clean and organized, pool area great (one pool is heated), massages in spa were very professional

i enjoyed the spa and the 2 pools outside.

spa and the food

helpful staff lovely pools spa gym etc

a lovely pool with a bar

choice of 2 pools was great for the kids section & the adults section

room was big and well equipped kitchen

the kids were not aloud anything in the pool no balls or floats which made it very boring for them

rooms are very good size and have tv with 4 english channels, kitchen with fridge, cooker, microwave, kettle

no bar or music around the pool

booked adults only but children/babies were booked in the hotel breakfast was repetitive and restrictive

no bar area.

if necessary, in a neighboring building, a paid laundry, 5 euros for washing, 4 euros for drying

8 a day for wifi is overly expensive

plus their day spa is heaven

the spa is dated . some of the guests were chav.

spa treatment was class

if the spa area was bigger

i know spain has some rules to not smoke on the balcony but terrace is not a balcony

wanted to have a massage but their 'spa place' never seemed to be open even though the opening times say 10am-

room clean , bed comfy , great view from balcony overlooking golf course and sunrise in morning

also the breakfast was amazing, so many options and generally it was delicious, the pool bar served the best

friendly and the food was quite ok(good variety and opening hours early -> good for families with kids) lots of

even the main pool is smaller

the spa is located in a neighboring hotel with a direct access and requires an extra fee

it has a massive swimming pool and very good spa facilities

no spa in the hotel

disappointed that the advertised (in hotel) beach bar was closed, and that the public spaces aren t maintained

the private parking is welcome and we always managed to find a parking place

spa pool jets excellent for joints

of the hotel staff from the reception, bar, concierge, waiters/ waitresses, housekeeping & the spa staff are

the room was beautiful, i loved the spa and the pool

staff were exceptionally friendly, let us use the towels and spa showers after check out

waiting time for check in and out and the spa was not included in the price.

hotel with great roof top bar and infinity pools with the spa treatment centre

new comfy sunbeds were great right next to the spa pool

the spa on the last floor is also good value for money, considering the alternative is to have a

no spa facilities e.g. steam room etc

the spa was excellent and so were the meals

dated look on the outside, you ll find clean and modern rooms, a fantastic pool, onsite spa (with a more than

was my birthday and they put a bottle of cava in my room with a birthday message and a spa entry

service was non existant in the spa and generally reception were stand offish

very nice helpful staff, service, breakfast

parking was super easy and free of charge

heated jacuzzi pool was great, gym and spa also good

everything was excellent slight disappointment that the spa was closed during our stay

the spa and pool area were brilliant

really friendly staff. great facilities including the spa area

indoor pool, spa and infinity pool were extras which we hadn't realized at time of booking but other than that

be nice to have the spa open a bit later in the evenings

good location close to the sea front, spacious rooms, nice swimming pools and sun terrace

spacious room, good breakfast. excellent spa and a great location.

way the spa works isn t great as a member of staff needs to unlock the door to let you into the pool area

spa lots of things wasn't working

spa time! till 1800!

the spa was wonderful

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

lack of information provided on check in about facilities and when asked at spa reception

our club room (with spa upgrade) was fabulous

spa facilities are amazing, i had a lovely relaxing massage by the gentleman there, and got my hair

room was very good, comfy bed, food excellent lots of choice, cleaners very helpful, enjoyed the spa not much

spa looked amazing

staff, deluxe lounge, food, everything. the spa was lovely too

the cost of the spa was not related when checking in or booking

how clean it is spa is good and also very close to oit you need

stayed in deluxe room with spa bath

the pool and spa area are a dream

with the all inclusive package the mini bar and the spa was free of charge

the nail in spa was really expensive and poor quality

borderline hostility from spa receptionist

fact that you had to pay to use the spa area, considering i paid for a 5* accommodation, that should be included

spa and massages

expensive for drinks. spa facilities extra/ i.e. use of turkish baths,steam room etc.

s was almost perfect except quality of spa services

staff were very friendly, the pools and spa were great and the room was always clean and made ready for me

wine list could include more canarian wines in the spa no chance to relax: too loud , bellow average quality

g nobody explained that we have to get a special card at the reception and bring it to the spa in order to

the place is the staff who can t do enough for you especially the guys and girls at the pool bar me and my

the staff was amazing - the chefs, the waiters, cleaners, reception, cafeteria and bar staff, everyone was

need refurbished outside space given as priority to smokers area around adult spa should be nonsmoking and area

food was delicious, drinks were strong and pool area fantastic

you are allowed to smoke on your balcony and front of the hotel,but not around the pool

food for breakfast ,lunch & diner were excellent , at the bar drinks and cocktails were first class , with

great hotel and food was very good , very chilled out and the kids loved it . view was nice too

i also used the spa and gym, the views while working out ud83dude0d i actually want to come back to tenerife

the spa experience was also great

games, gym and the spa - we spent an afternoon in the spa and sauna

we felt safe and had everything anyone could wish for: gym and yoga classes, heated pool, spa and amazing balj

spa experience could be much better

indoor thermal spa was fantastic, we used it during a rain shower

would be good to have more seafood and to have good spa service would be the best.

however, there is a new spa being constructed and so i would request a quiet room if possible

the spa booking was hit and miss. we couldn t get clear info on the treatments.

i liked the location, the new spa and breakfast.

location was great. the property was nice and the spa was fabulous

the spa massage was excellent service in the restaurant was excellent

there is a nice spa in the hotel and you can also borrow a car just at the reception, hotel evening program

weren t included so you had to put a deposit and pay for use of towels, irons, safe keys, spa etc so this adds

spa was great, entertainment was really good.

i used the spa once for a happymum massage and it was very relaxing

the food and drinks were amazing; the spa services made you feel heavenly

they always had a smile to spare even when it got hectic

the location, the room, the pool and the spa (i got a massage and it was super)

the pool, the spa was great

the wifi didn't work in our room, my wife said the massage at the onsite spa was

wifi only in public areas is a slight downside

said on my booking breakfast was 10 euros but told when we got there it was 20?

lots for kids to do

very family oriented lots off things for kids to do staff were very friendly

the spa was absolutely

spa option was super, had a fantastic facial, best yet

the staff the pool and the quietness

and room service was not up to 4* standart

the room and the room service was excellent. th breakfast buffet was also excellent.

restaurants nearby - courtesy room - overall comfort - other activities such as yoga club, gym, spa etc

complex is on a slope so many hills/steps inside. no cleaning materials in kitchenette.

the kitchen had a microwave oven but no microwaveable dishes

didn t have any wifi the 3 of the 5 days that we were there

selection for breakfast, a gym with basic equipmenvarthe swimming pools were nice, location is perfect, close

really nice spa too and we both enjoyed the massage on offer

access to prom/beach, private car park was useful, shower was excellent, bed very comfortable, spa treatments

spa was fantastic

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

sunbeds were reserved every morning at 7 or 8 by guests and no one cared the spa was very small but cost like

spa closed due to covid

the restaurant area for breakfast and dinner is well too noisy and crowded, spa for this hotel is at extra

we don't usually do all inclusive but did as the spa was not open and it was very good

bar staff could be better the shower attachment was loose and badly fitted the spa area wasn t convenient and

the spa facilities also have an additional charge

they told us we had to book the a la carte restaurant but did not tell us we had to book the spa

lack of indoor heated pool and free spa facilities which we found in other resorts on previous holidays

issues post renovation which weren t yet complete, some toilets not working and spa not

the biggest bonus for me was the room size which was so spacious

spa is fantastic. best sun bed policy i have ever witnessed.

enjoyed the family private spa hour for 60 enjoyed immensely

pools, for families with kids it's the perfect place, the spa is perfect for having a family 60mn session

there are basketball court, soccer field, mini golf, spa /family spa and also adult only areas, including adult

the spa facilities were on point as were the staff in that area

the spa is great and reasonably priced

entering spa disabled access non existent

spa dispointing steam and sauna were not in operation and no disabled access

thoroughly enjoyed the massage i had in the spa too

had the gold level room with a spa wirlpool in the huge patio

excellent service from spanish david in public relations who is a credit to the hotel

spa and persian restaurant

the pool and the spa was great. the views from the property were amazing

could improve spa (very small)

the spa was amazing and very reasonably priced- we had three treatments each

pool beds were surprisingly comfy, and spa treatments were

beautiful and calm place, relaxing spa area, very friendly staff

great spa food catered well for vegetarians staff were really nice good breakfasts

location, lovely large room, food excellent and reasonably priced, lovely spa facilities, helpful

great place with spa wellness and delicieux restaurant

the hotel is clean with a really nice spa and i recommend using at least one option of massage - they are

wanted to use the beauty/spa facilities to get a facial but unfortunately they were closed for two days of our

spa treatment was amazing

spa treatments very expensive

wife has a spa treatment and was disappointed with the facilities - not really up to the standard of the rest

helpful friendly staff, great facilities spa gym

have to pay to use the spa, totally understand paying extra to have treatments etc but just to access the spa

didn't use the spa or any of the other facilities

spa and staff there were brilliant

we also enjoyed the spa and tennis court

with the spa area

the spa was also stunning

the spa is also incredible

loved the pool, spa and bar to watch the sunset

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

to covid restrictions the spa was very limited for use, that is my only complaint but that is not the fault of

the spa was closed due to refurbishment, but nothing to complain about.

only gripe i would have is that you recommend that the entry to the spa should be free it costs 20

spa experience when checking in for our treatments was not user friendly.

great spa facilities with huge variety of treatments

we also enjoyed the spa a lot

only small downside was the spa opening hours it opened at 10 am and closed at 6 pm, which felt a bit late

- plenty of sunbeds around the two good-sized pools - room and communal areas were very clean - spa treatments

booked this hotel as it had spa facilities so in the event of a rainy day we could use it

spa was locked on sunday and because of my schedule i didn't get a chance to use the jacuzzi and

all was perfect but one could see the issues: - suspended ceiling in spa area was loterally moving

spa closed people booking sunbeds from 7am so limited availability when you tried to get a bed

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good

spa still closed ( covid ) but offering massages one of the best massages i have had

whole hotel gives you everything you need, beach, pools, gym, spa and enough restaurants

excellent breakfast, service, views i loved everything.

the spa is overpriced and did not match expectations

the complementary chocolates and spa access were a nice touch

spa and pool area and closeness to la caleta.

was surprised that sauna and spa area pools were not included in already high price of the room

spa was wonderful and free for a day within the first 3 days but worth the 12 per day afterwards

the spa facilities were rather poor. wouldn t recommend if you want this type of holiday.

spacious bedroom, with a comfortable bed and a large bathroom

were rude, spa facilities were awful, we spent all out time in the hotel next door - sheraton, which had a

prices for the spa treatments were affordable

receptionist, bed covers not changed with hair still there, and poor communications of how the spa facility

everything. the spa and pool are my favourite

i also wish that someone would have told me in advance the spa was closed and maresia too

we travelled with tenager and 11y old and spa gym michellin resturants and rooftop is adult only

we had a relaxing afternoon in the spa and wellness centre

we book a massage through the app and when we got to the spa they said they had no record of it

the spa was exceptional as were the treatments

any privileges like travellers, booked straight via the hotel (such as vouchers for free vizit spa zone etc)

enjoyed every moment and to not say least the spa treatments/ facilities are worth every penny

we went to the spa and was amazing as well

really lovely staff, pools , spa and treatments were very high quality.

the spa was a haven of relaxation, and the infinity pools were perfect for watching the sunset in

the lady at the spa was lovely and extremely helpful and accommodating

the hotel facilities are fantastic: 2 main pools, a jacuzzi, the spa was great (with the lovely marina) the

villa with spacious rooms and beautiful terrace with private pool

spa facilities are amazing and the massages are to die

i will definitely recommend this place for a relaxed go-away weekend (especially the spa facilities)

cute spa facilities that were available after reservation

spa was really amazing and clean

fortunately, the spa centre was just opposite our villa and we enjoyed using its facilities daily

far the best place i have ever stayed, everything you can ask for in a place , a private pool , spa and gorgeous

my husband used spa and said it was great

the spa treatments were top notch

spa was not free, but the total price comparing to other hotels with free spa is lower so it is

the general information was that the use of the spa facilities was included in the prestige rooms but this is

and bedrooms beautiful swim up room was magnificent lovely relaxing time spent at this hotel nice spa highly

for the last 5 years as a great place to chill out and backround music playing along with the spa awesome

room was spacious and stylish with great views

the spa facilities were outstanding beautifully maintained, relaxing, and one of the highlights of

the spa is phenomenal, the heated pools and amazing thermal showers are a must

the spag bol & chicken tenders were cooked to perfection and had me in a chokehold

spa complex, delicious food, great attitude

hotel with spa and infinity pool

spa - fantastic

location is amazing and we do like the heated pool and spa area, you can spend the whole day just stay in hotel

spa massage was not very good.