room service cleanliness

unable to access room service at all

you have to request room service and they said to make an appointment with the front desk

room service was very timely

would of liked a room service food option or a ala carte breakfast option

great location for the ravinia festival. nice size rooms. pleasant indoor swimming pool.

customer service, housekeeping, parking and location!! outstanding!

breakfast should be open buffet

was on the first floor, so if i opened my blinds, cars and people in the parking lot had a view directly into my room

comfortable room, spacious, good breakfast at a good value visiting friends

really well done. great facilities. very good golf course. first class

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

extremely nice guest house of a golf club, everything here is so clean and decent.

son had a blast playing golf for three days during spring break; staff went above & beyond

no indoor dining or room service.

noisy because of the dividers in between room. sofa bed not comfortable room service is slow

we ordered pizza from room service, they took a delivery fee plus 20% tip

staff was exceptional, from the front desk people, to room service, everyone was so nice and accommodating and made me feel very well-cared for

customer service was excellent. shout out to room service for being quick.

the breakfast is great! and the room was clean.

clean, quiet, good location, plenty of parking.

breakfast was little repetitive but still great

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

parking

clean, good breakfast, free parking

amazing breakfast! perfect pool! loved the hot tub!

old lady at the front desk was a little grumpy with the kids

the pool for the kids

breakfast was good, hot tub was great, room was clean and staff was very friendly

food was not great and no room service. would have liked more vending options.

breakfast was just okay. would have preferred a real restaurant with a menu and room service.

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

over fifteen people multiple kids under 16 unattended

the kids were able to enjoy themselves instead of being trapped in a room

the staff was incredible and kind, room service was prompt, all areas were clean and tidy

room service did not even come around during our 5 night stay until we specifically asked the front

i m satisfied with my stay. even without room service the stay was wonderful.

i had to walk quite a bit from parking spot but happy parking was free.

the building itself is very nice the pool and exercise room

location, room, facilities, wifi, and bed we're all great.

wifi was spotty and slow.

good breakfast

or proximity to nw campus was further than some hotels, but nice to not have to pay for parking, and it was in quiet area, which was good too

rooms where clean an just wished they did a better service in the food for breakfast in the morning but overall the service is fast staff are nice an they have a great

love the steak restaurant close by and room service

no room service, no complementary breakfast

better room service.

customer service at night, no room service and the hall way was dirty all day.

well located. great parking. very good room service.

room service was shockingly bad

room service was easy to call and ordered and food came to room in less than 20

is nice that it has a pool, gym, indoor pool, starbucks, bar, room service, and spa/salon

no room service

left us ordering room service

to change my own sheets nothing was a complete service bait you in then tell you they don't offer room service their short

room service was the best

i like the room service and the breakfast was delicious

it was very hard to find there was not good signs getting into the parking lot.

there was to be breakfast included but there was none when i went to get some.

cheap great price online wifi works great clean and affordable definitely recommend

location, price, parking, no bed bugs, lower floor as asked, easy check-in

the location was convenient and free parking.

mainly the wifi lol

the room was nice in clean and the water ran hot the wifi sucks no way to access the heat a fan was in the room no ac

we requested room service and did not happen

i ordered room service a couple of times

room service not available at night

no room service. covid is long over, management is using it as an excuse to be stingy

like was that my stay was so short, and that i had to leave for the airport before the breakfast bar opened

also there was no room service

i could not open it first time and had to call room service

room service answering system. calls holding holding too long

room service via phone with restraint was a bad experience

the person on the front desk when we checked in was rude. room service was not provided.

breakfast was great. no room service though you could get towels etc from reception.

the pool and room service

staff are great, from the front desk, room service and receptionist at bar louie

in addition to all of this, we requested room service every day we were there

the building is old. room service pickup of dirty dishes takes a long time.

our reservation said we had breakfast included but they indicated that this was a booking

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and tasty

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

that it had a restaurant and bar on premises

the bar in the lobby stayed open until midnight

space/size of room exercise and pool area great breakfast easy access from doors to rooms

great room size. friendly staff. good breakfast.

indoor pool

breakfast was delicious and varied, fresh and well tended

breakfast was excellent, and varied.

very bad beds hurt my kids and wife back and mine

the bar and restaurant was closed. there was a big floating in the hot tub

service and shuttle service

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

bad smell in the gym

noise, broken elevator, no room service, expensive parking

had no room service at new year evening

beds ; clean & comfortable rooms; very attentive and friendly staff ; great cleaning and room

no room service but the lobby was pretty.

took some time for room service to handle several requests and since they do not clean rooms until late afternoon some

i first arrived to the room, i called room service because of the toilet, it was constantly running water and really loud

to drive the shuttle); elevator unreliable; parking can be a problem if you get there after 8:00; room service skipped our room even though we had a sign up requesting service - we never received

they didn t have iron box and room service was

we stayed for 2 days and room service never showed up even after requesting

the room service would have automatically applied, we kept forgetting to place the 'service needed'

change rooms three times there was an odor in one room, we were not informed of room service upfront, and we were a bit dissatisfied with one of the

wi-fi hard to access room service never picked up

we're use to automatic daily room service, we didn't know we had to request room service daily

i ordered room service for breakfast which was really nice

our room service included gratuity, however when asked to sign receipt, we felt obligated to add

i ordered room service and fell asleep again

during a stay of 4 nights no room service. breakfast was not available every day.

room service was great as well as the food

room service was only given 1 of my 3 days

the restaurant wasn t open, we were hoping for room service 2

is no restaurant or room service, it's also a bit in the middle of nowhere so i would have preferred to have the option

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

thing- no unnecessary people for tips room service staff who make bed are super star- receptionist were fast and quick- place was very

room service

, and tv table dividing room in two halves, room service comes every other day

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were stressed and not friendly, not

was no room service even though there was a menu on the desk it s misleading, if i wanted food they

room service exceeded expectations in presentation, flavor and value

no one came to get it and we did not realize this until the next am, too late to order room service and we did not have time to use the restaurant

no room service or room cleaning

$400 plus no porter service and room service through another credit card

room service was great and food was even better.

the room service food was great! and the bed and shower were comfy

room service was nice and quick

room service and restaurant food is awful

parking fee was a surprise but i understand why

the swimming pool was amazing

swimming pool and breakfast

the indoor pool was a welcome relief for the kids

i liked that there was some food right next door in case the kids were

lacking - no mini fridge in room, limited selection of food from restaurant and room service

room service had a 6% charge plus a 20% service in addition to the sales tax

staff was very accommodating and in room service food was great.

comfortable beds. clean. nice shower. room service was nice. tv was large.

false advertisement: no 24 hr room service and pool was not heated

on the last night we did not receive room service

i tried using room service but no one at the restaurant answered

were not notified of this) and sometimes they wouldn't

rooms - excellent room service

room service seems to each scheduled

room service was daily and did a clean job

there were no room service as short of staff.

was no room service

everything room service was great and the food was awesome.

no room service from hotel restaurant

almost immediate response time from staff, clean, excellent bed, suites are a wonderful addition, room service

the room service

did room service and not only was the food delicious, but the staff was incredibly sweet and

smell in my room, desk clerk left in the middle of my check-in to take a note to the kitchen, no room

the room, beds were comfortable, room service food was delicious

there is no room service through the hotel itself which would have been nice

was ill so the room service

room service food quality.

little expensive especially when all the taxes and fees added on a few more selections for room

real concern would be room service osnt that thorough before check in since things were found under the beds and

room service was fast and food was delicious!

room service was quick and the food was delicious

microwave or fridge in the room, room service a bit expensive compared to other hotels , you can hear a bit the

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

my boys thought the pool was small and not deep enough.

were amazing at working with us for early check in

shades wouldn?t close so i felt everyone in parking lot could see in my room

parking lot entry/entrance was a little convoluted

were hit in the parking lot

food room service

fast room service

room service was prompt and food was good

we asked about the pool and we were told it has been closed for two years then we asked about room service and we were also told it has not been functioning for two years

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.