room service was only given 1 of my 3 days

the restaurant wasn t open, we were hoping for room service 2

room service was great as well as the food

during a stay of 4 nights no room service. breakfast was not available every day.

i ordered room service and fell asleep again

the room service staff should be available before 9:00 am

very outdated bathrooms. no room service.

no room service

no room service but the lobby was pretty.

took some time for room service to handle several requests and since they do not clean rooms until late afternoon some

not a ton of parking but it worked out v

there was no wifi

they let me do early check in and late check out free of charge, which was great

parking, security cameras, friendly staff, easy access to bus line, within walking distance of food

parking was free, which is nice, but there didn't seem to be enough spots for the number of rooms

no room service

breakfast buffet was over-priced for the food offered and room service food, while delicious, didn't come with plates or eating utensils

no room service

we were told they were at capacity and we had to use the room service menu from our room and it is not the same options so we did not do this

need room service

room service - not much food choice all reheated by microwave but well price for what you get - and

optional daily room service

ve that

the free wifi was a bit slow.

were really great and though we didnt' use it apparently you get a free pass to a really good gym nearby

someone left room service food outside their door and it was there for a day and a half - kind of gross

breakfast was great. no room service though you could get towels etc from reception.

no room service whole 3 days ?!!! no towels and no toilet paper !!!!

anging towels everyday), shady people lurking around hotel.

in addition to all of this, we requested room service every day we were there

customer service at night, no room service and the hall way was dirty all day.

have good room service and cookies also they are 5 minutes away from my family and across the street is my

terms of quality) was definitely lacking

better room service.

no room service, no complementary breakfast

service, clean room, room service options, close enough walk to beat kitchen for a concert - about 30

the wifi didn t work

wifi is the worst so far in my experience

property was fully booked for the day we checked out but for $30 we were able to get a 2 pm late check out

it was close to a lot of pan handling and scared my kids

they also have a menu for room service available til 2am with many options

no room service

room service if bought would have been expensive. tv was a little hard to hear.

only thing i didn't enjoy was room service

noise from rubbish trucks no coffee in room and expensive room service

location, room, facilities, wifi, and bed we're all great.

staff and the layout of the room were great and the complimentary parking, wifi and breakfast were really great

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid $280/night for the garbage service

pool and yhe fact that breakfast was included.

kids slept on the fold out couch, no complaints

parking in front,,,

to go on a last minute trip, the rooms in downtown chicago were too expensive plus an additional parking fee, the motel was doable for one night

parking in back to tight could barely turn around to get out

the room was nice in clean and the water ran hot the wifi sucks no way to access the heat a fan was in the room no ac

had to ask for wifi password wasn't given upon checkin

room service was difficult to obtain

was spotless, room service excellent, check in and check out painless and wonderful ambiance

- room service was prompt on towels - valet was fast

the next morning we ordered room service

ll up, don't park at the bus stop) - you can

the room service was terrible and there is no restaurant anymore

ster basket, breakfast)

room service a bit expensive regarding some items

options for room service could've been better, and the mask policy more clearly

bar, restaurant, room service, breakfast in library, grumpy staff

to make 3 calls, 2 texts and finally 1 trip down to the front desk to get my room serviced when it was listed to be done when we checked in

i didn't like was the qr code for room service, that is handed to you with the room key

info about anything upon check in like the tablet in my room that told me about amenities and the room service menu

of course no bellman no room service daily coffee maker didn't work

room service is not daily, and need to be scheduled

room service and the mini bar in the room was a tad expensive.

so many extra touches, from the pool to slippers, to excellent breakfast room service-so good

the room was clean and inviting, great location along with a beautiful aesthetic and delicious room service

extremely clean, customer service immaculate from all the staff, very urgent when you call for room service

the beds were very comfortable and the food

are no ice machines on the floors and you have to call room service for it, which they do very quickly

due to covid, no room service. they had outside service but it was more like takeout.

room service is crazy expensive

there wasn t a lot not to like. but the room service menu was really limited.

& bar being remodeled so nothing except breakfast room service offered and they charge you a delivery fee plus 20% gratuity

they provided prompt room service and greeted us every time we entered and left the hotel

ordered room service and it was a big disappointment, the pasta was dry and chewy, the chicken brest came

were always ready to assist with cabs and with umbrellas, to the lovely front desk folks, to the room service, to the staff at the brasserie

room service brought me two separate orders because i ordered the wrong thing and sat the plate

room service, concierge, bartenders and wait staff, were all wonderful

room service wasn't good - never asnwered

taylor in room service was great

room service was great, fast and friendly

limited breakfast options, no buffet; coffee ordered with room service was cold

there is no coffee machine or kettle in the room so i called the room service and they brought me a kettle and mugs

still due too covid there was no room service and no hotel bar

we were very happy with the accommodations. good beds, great water pressure. fast room service.

room service breakfast was so good, and reasonably priced

cept very poor wifi and lengthened covid limitations as an excuse for limited room service and closed hotel bar)

no room service food menu

the valet guys were outstanding front desk experience great the room service food was outstanding and the service even better

as usual, everything was absolutely amazing. everything from staff to room service.

room service was amazing as always

room service, bar service and concierge didn't meet a four seasons hotel standards

prompt service, including room service, asking for some toiletries, etc.

clean and restaurant in building and room service. starbucks was also in hotel..

no room service?

that room service and the restaurant were not opened, but totally understandable

there is no restaurant but there is room service.

room service too expensive and charge delivery fees

& will be going back again great experience the view was great i wish i would ve ordered the room service but there s always next

best room service

amazingly hospitality from front desk team and room service

towels are hard and could of been 4 instead of 2. room service very high price

room service food was very good with quality of a high end restaurant in your

you could get room service but i like to have a drink i

that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race

e chicago half marathon), at 4:50am and the cleaning ladies

there was no room service menu, i had to call and have one delivered

one would pick up the phone for room service

don t have an ice machine so you have to order ice from room service and it can take a while

no room service but the operator still forwards the call to them

rafes of both)

room service was bad

room service food was not good, breakfast was not good and extremely expensive for what was being

n't decide if this is

parking off site a few blocks no room service

room service not coming to clean daily should be requested, coffee corner

no room service due to covid, however you can call the front desk and request room cleaning.

room service is supposed to be every other day, however, we spent a couple of days without room

only thing that i didn't like was a lack of regular room service menu items

room service closes so early

no room service

desk and room service staff while my stay there was awesome

room service was great

also there is no room service, which was a bummer, but this is a boutique hotel and not a full scale large chain

the opportunity to have room service was a plus

the hotel provided room service which was amazing and affordable and it was conveniently located to all the places we

room service a little on the pricey side

room service great beds very comfy staff so friendly would stay again

the room service was running a bit slow on that day.

had a pool but did not sell bathing suits, plus the room service food was horrible

was excellent; room service exceptional; everyone was quick and courteous

felt the room service menu was limited

ice machines accessible by customers. i do not like to wait or call room service frequently.

it was very comfortable however there is no room service and the room faced a walk

had breakfast twice and a late snack once)

there was no mini bar no room service no lounge hours after lunch we ordered from uber eats instead but overall my stay was

although there was a seating area and bar, the hotel had no restaurant/bar/room service.

room service was excellent

our room was always tidy (very good room service) , huge bed, spacious shower (+) room service was respectful and right on time to clean up after me and meet my needs when i called (+) was sick one day and ordered the best grilled cheese sandwich from room service (+)friendly staff ! excellent location ! room service was amazing ! (+) very clean rooms and good room service (-)mention of room service (-)the room service was too expensive. $60 for breakfast. (*) the staff was really great, the views are amazing and the room service was pretty good (+)room service was excellent, the spa was great and very nice clean rooms

especially considering the gym was right next to the spa

the staff were always welcoming and even able to assist with early check in or hold your baggage till a room is available

the room service was perfect and the gym was good for ladies

the wifi

room service wasn t 24/7 and it was pick up

wish the restaurant/room service menu had more selection

had a cold and i called to order food , the room service heard my voice and sent me a jug of hot water with different teas for my cold

no room service

lobby was plain, no room service available at all.

additionally, the air conditioning wasn t working and i have never received a room service although i asked for

room service for a 6 night stay

room service like a hotel

additionally, the air conditioning wasn t working and i have never received a room service although i asked for

this is more a hostel than a hotel: no wardrobe, no room service, sometimes longer wait for reception staff

in order to get room service we had to go down stairs to the lobby area and place an order

i had two kids with me, i didn't like that there where no vending machines nor room service

it would have been nice to have room service

due to covid they aren't doing room service but you can request as we did and it was perfect

no room service

very friendly staff. room service staff was nice as well.

room service staff was grumpy but the food was ok.

location, great and helpful staff, room was nice and clean, room service was good as well

great room service.

liked everything except the expensive prices on some of the room service meals

fast room service. quiet hotel. very professional. extremely clean room. great location.

the room service is great and prompt

the breakfast was good room service was excellent

i ordered room service and my meal was so succulent grilled ribeye steak with yukon potatoes grilled purple

bed was really comfortable and the room service food was amazing, dessert was the best triple layer chocolate cake i've ever had

understand the the staff is limited because of covid but there is no day to day room service so we put our garbage neatly and in bags outside our door and it didn't get picked up

think room service took far too long

of the room wasn't thorough the breakfast could not get room service to deliver food to my

the room service was quick and reasonably priced

had to ask several times for them to give us room service and even then we still had to ask for more toilet paper and towels

room service and the restaurant only served finger food

the way the room service works is not very clear

we asked for room service but they never came.

no office center, or room service, but there is a good bar & italian restaurant attached and many iconic chicago bars &

when checking in receptionist asked if we would like room service, we said yes, but during our stay not once it was cleaned or towels changed

everything exceeded my expectations, from the helpful staff and robot room service, to the extra care put into the bedroom

showers in the rooms with rain shower fixtures, and cute little delivery robots that brought room service

would have liked to have had a way to purchase bottled water without having to bother someone for room service

room service lacking. delivered meal without proper silverware, napkins etc. d

room service was reasonably priced and quick

the room service and the billing experience

appreciated the cleanliness of the room and the quick response from room service was also a plus

not have room service to provide fresh towels or take out trash

no room service.

limited access to premium channels, hbo etc. limited menu for room service.

along with a great atmosphere the accommodations are clean and comfortable and the free coffee room service each morning is excellent

echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic

room had some instructions for room service and hotel sauna was very misleading, since there is no sauna and there is also no room

room overall no fridge, no kettle or water no room service available or breakfast no dressing gown or wardrobe for clothes bar not open in hotel

poor lighting, including in washroom, bad views from window, **no coffee, no coffee maker, no room service for coffee, coffee shop did not open during its listed hours for being open, staff at

i was looking for room service and a pool

negative aspect: no room service

the location was excellent! staff was very nice and sent room service right away.

also, they are not giving cleaning room service which is really disappointing

and clean, even though the cleaning lady left a dirty rag on one of my beds while she did room service i m sure it was a mistake

we put a room service tag on the door and nothing happened

and the butler which was the restaurant that delivered to the hotel was delicious and amazing and room service was affordable and fast

no room service during 3 days stay

the daily room service - where they clean the shower room and change towels

there is no possibility to stop room service from switching towels - even though they are clean or we want to use them more days

breakfast and room service a little expensive

room service being advertised until 10, when we called at 9:45 we wrre told that the kitchen closed

room service not available in november

the room service was incredible and very quick

still don't have the robes and slippers in the rooms and the room service times were very limited

most $100 for three people)

thout doing anything

had some issues with room service delivered my food to the wrong place

first, we ordered room service for dinner and the food was subpar for what we paid

i asked 2 times to have my room serviced and no one ever came to clean

were small, i ordered breakfast from room service, they brought it in a to go bag

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

robot room service and pool room

no late night food available. overpriced restaurant and room service

the beatrix restaurant downstairs has superb food and offers room service

only complaint was no room service, but that's just because i like to be as lazy as possible on my weekends away

room service and the front staff were very nice and professional

no room service

could be a bit cleaner as our room wasn't vacuumed in the 3 nights we were there and the room service trays on the whole floor piled up in the hallways for days on end

the pace of room service. it took a while to get my coffee kuerig cups.

mentioned above... need to upgrade breakfast room service

cleanness, location, staff, breakfast, room service

there was no room service and we had to go to the

room service isn't the standard kind with the table cloth and tray, it is more food delivery from

there fresh bites room service was extremely quick

ordered room service for dinner-good food, nice small touches and excellent service

room service was not good, had to request basic items several times.

good location , room service great. view awesome.

jacuzzi bath tub, and room service staff did not pick up dirty dishes for two days

great room service every day

m) in the day so that we where back with your 10 month baby and she

the kitchen facilities were great and room service very attentive for any extra supplies

no room service

we asked for room service but the housekeeping staff never dropped by.

room service only when you call reception

no room service in room fridge was empty

and spacious room with plenty of storage space daily room service was excellent location is excellent staff are friendly and

very comfortable bed speedy room service great breakfast

room service menu wasn t my cup of tea

the room service was top-notch

room service not available after 10pm. can hear everything outside in the hallway.

room, fitness center and room service are all excellent

would have liked room service, but i think covid has put that on hold for awhile

room was a nice size, room service food was great, breakfast was lovely - we had the buffet

would like room service or dinner options

ordered room service and it was very good and ordering process extremely easy

was defect), so i went down to ask for help and was told since the day before we did not order room service, the room wasn t cleaned and we got no fresh towels

an on site restaurant with room service

00 room service charge would be automatically added to the initial payment and put back on my card if

personally loved the food options for room service but they weren't very kid friendly

to become a true luxury property 1) maid bothering us at 9 am on a holiday weekend 2) room service attendant bothering us to come get the tray/cart ~2 hours after breakfast

room, no do not disturb signs for door, we created our own, in order not to be woken up by room service

on room service menu

the extra fees for room service

it was at 12 after room service ended

no room service right now and limited restaurant hours but that is to be expected at this time

would have loved to see better pricing for room service

room service, they charge 8$ delivery fee and 20% tip. ridiculous.

room service food was good. clean room, friendly staff.

michael jordan steak house was closed the day we checked out when we wanted to go there and room service was not available due to