the telephone didn't work so couldn't order room service as

no bath robes or leaflets about room service

on the first evening we had to have room service because of high winds and rain closed the outside marquee

excellent room service for breakfast - ordered one day and arrived both mornings of the stay

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

beautiful room and the breakfast room service was lovely.

i had a fabulous stay at the hotel. room service was exceptional, all staff truly superb.

room service was a bit slow

so we paid for room service breakfast even though breakfast included in our room rate

clean , room service was excellent and all the staff member was very helpful and always smiling , we

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

orederd room service and paid 18 for a slice of salmon which was massivly over cooked and over priced

i loved the pad restaurant, the spa facilities and room service options. the hotel was amazing.

at the end of the corridor there were trolleys with dirty trays

om people s room service) which weren t promptly cleared

ly realised after seeing plates etc outside the doors) but this is entirely on me

room was comfy, the staff were friendly, the room service food was good quality, the gym and mini pool was good addition

only thing i didn't realise was there was the option of room service

room service menu not that special & a bit expensive for what was offered and what it tasted like

ordered room service - two steaks cooked differently but indistinguishable.

the room / bed shower was very good. room service was quick. the food was top class.

pay for parking and room service charge of 5!!!

room service took over 45 mins to arrive

gym did not open until 7am, which is too late, if you have to have breakfast and leave by 8am

we couldn t find the gym or swimming pool also the tv was trouble so we couldn t find youtube but overall it is good

we asked for room service, toiletries were not replaced, towels were not replaced

excellent staff, great rooms, nice room service breakfast

we had room service for supper which delicious and so easy to order using the qr code in the room

we ordered room service as we didnt arrive until nearly 6pm

brilliant room service. staff very polite and friendly. highly recommended

the options for room service and travel essentials on request is exceptional

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

there were no robes in our room and room service was very expensive

ordered room service

no phone in room, no room service

there was a dj in the bar that played until gone midnight, we felt like we were in a nightclub - no mention of this on

but personnel from the bar help me

great location bar staff lovely

bar and restaurant staff were very helpful, food was reasonably priced and very good

noisy in the evening untill late, karaoke and music from the bar underneath the room was going on till late, the outside tables were very noisy, the evenings we

couldnt get the phone to work when i tried to call down to reception for room

check out was at 11am, however room service knocked the door at 10

good sized room. quiet. nice elemis products in shower. room service each day.

breakfast was delicious,plenty of choice

the children area with the reading corner was a good idea. kids gift packs were nice.

plenty of car parking space

great parking also

bar and restaurant area are comfortable and busy

and helpful staff excellent restaurant very comfortable accommodation free car park free wifi in

free car park and free wifi

we had a lovely room and had the option for room service, comfortable and we slept very well too

did not realise thursday was quiz night but room service good.

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

the owners were very accommodating as i arrived late and they were happy to arrange room service for me

comfortable, good parking, very nice room.

ordered champagne for room on arrival, no champagne or phone to call room service,

no room service menu or any literature in the room

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they do

i got charged 5 for room service which i couldn t believe as the hotel was so quiet

requested one double bed but they joined two single beds very uncomfortable, requested breakfast room service between 9-10am , they knocked at the door 7-45am, washbasin taps were loose etc

staff were friendly and the room service ordering via mobile was excellent and convenient

room service took a good while but when it did come staff were very apologetic and food was great

there is teas and an expresso machine available, but also reasonable room service

room was big. staff were helpful & room service was good

the breakfast was delicious,and room service was great

also room service took over an hour just to deliver a jug of cold water with ice cubes in

went for my 21st birthday, lady at reception went out of her way and got room service to send me a birthday card from the front desk and a birthday cake

view of golf green was excellent room service was brilliant

many options on the menu for room service, but that was just a small thing

the room service food was excellent

location , parking and welcome by staff , all polite and friendly

good parking , easy room access.

the bar downstairs was good atmosphere the staff are friendly and very helpful

great room, very comfortable and clean. lots of parking available.

good parking. great room and friendly staff

lack of beverage facilities, room service

e to covid) but room service was available

leaving the hotel to see our friends i asked in reception for soap to be left in the room by room service

restaurant was closed

no bar in the evening or room service for drinks no one on reception at 10pm when we came in and the staff they have do

this last trip i tried the new house burger for my room service dinner

limited room service and dining menu, wi-fi rarely worked in my room.

food was lovley, breakfast, room service and evening meal

we arrived at around 8pm , maybe just before and restaurant was no longer serving and no room service, receptionist did recommend a lovely pub about 5 minutes walk away which was

room service or food after 8pm

room service past the restaurant open times would have been great, or a vending machine

the dinner room service menu was great too

used room service which was prompt and good quality food

very clean and room service is daily, so after a hard day at work you are opening the doors to a nice and clean

breakfast and room service food were excellent. staff were lovely. no complaints with the room

bar and restaurant times and room service availability would be helpful

ich was not made readily visible, despite it being listed on the website), and i

i know due to covid there was no room service but it would have been nice to have had a proper glass and not a plastic one

ordered some sandwich which were very poor i appreciate it was new year but no room service and all they had to offer was some

i ordered room service

the bed was really comfortable, and the breakfast was superb

disappointed when i booked again to find out that breakfast is no longer available

friendly staff. good breakfast. spacious, clean room.

excellent rooms and facilities. breakfast delicious

we requested an early check in and we were sent our room code soon after, that was really appreciated

stay in your hotel when we visit cardiff and we always get a pleasant stay, we normally order room service as it s easier with our baby, and it s always tastes incredible and gets to us

room service is brill enything you want they give

didn t appear to do a room service late at night.

didn't make use of room service as we had dinner reservations prior to arrival, but the menu items looked delightful

room service ordering easy

location breakfast room service

oid the brie ciabatta but pizza was

a great selection on the evening room service menu

room service was bang on time and plentiful just wish the room was slightly bigger with better

you have to come down to collect room service

room service very reasonably priced

parking, room service menu and no telephone in room

we didn't book breakfast or use room service but was great to have these options available

i strongly recommend the room service the breakfast bag was also delicious and provided the perfect start to the day

efficient room service

it has room service and stops cooking at 10pm so you can grab something late if your

wasn't much to not like, but there was a slight problem with our room service order

i didn t use the restaurant but i did order room service and it was easy, quick and delicious

great room service and also breakfast.

i explained my children had learning disabilities and i would require room service as apposed to my children having a meltdown in the bar

i ordered room service and had breakfast there the next morning

room service took a while

the room service team also did an amazing job in catering for a couple of dietary requirements - thank

the only thing i would have liked is to have the option of milk with my coffee when i ordered room service

room service wasn't great

lovely room, great staff . nice pool and jacuzzi. great room service.

room service breakfast was exactly as we wanted, well cooked and warm and delivered on time

great customer service, so friendly! room service breakfast was lovely

large room, very clean, great room service and friendly staff!!

bar down stairs wasn t accepting cash after a certain amount of time, and was charged extra due room service charges

very friendly staff, lovely room, comfy beds, efficient room service

room service was abit of a let down, as it said a certain time on the desk at reception then in the

room service available

were treated really well, there was no restaurant due to covid regs, we had room service for evening meal and breakfast, the quality was amazing, well done future inn we will

i have only 1 thing, i really wanted chips but only pizza on room service but it was good pizza

the room service was amazing

not overly enamoured with the burger on room service and the 5 service charge a bit steep

friendly staff, nice size room and comfy bed. excellent food

om service).

we had room service which was excellent

they had a restaurant, bar and cafe on site

that followed by an equally tasty breakfast the following morning

we were eating in the bar as the restaurant wasn't open at the beginning of the week, but still plenty of choice

good location, excellent parking and a good garden room

my husband to celebrate his birthday, food in the upper deck restaurant was superb as was the breakfast the following morning

this is the first time we have used room service for dinner and the service was excellent

both clean and tidy, i had to call room service and a member of staff was very helpful

room service great and the food outstanding

1 lift working , cause we stayed 2 nights , our room didn t receive room service on second day, no one gave us wifi code and most disappointing that tables were booked

everything from the room service to the staff

i liked being able to whatsapp my room service order

full cooked breakfast via room service was amazing

the bar was shut when we got back but room service was super quick

a wish rather than complaint but seeing the restaurant menu in the room i assumed there would be room service but it didn t say if there was or wasn t

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service on the 2nd day, the light fittings also had cobwebs but staff were polite and helpful

e vegan option by total mistake

we wanted room service

staff, breakfast are also lovely, room services available and very good value for money

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was great and on time will definitely be visiting again bonus was very close to

ordered room service

beds were really comfy, the view from our window was amazing, our bags were held nice and safe & room service was quick

the room was clean and room service was very prompt, even when we asked to change the time for our breakfast order in the

room service was amazing and the breakfast too, it s a great deal especially when you prebook

room service was excellent as was the restaurant and cafe/bar

the room service was also delicious

room service was very polite and

great room service

view from room , room service , good breakfast choices.

waited a long time for my room service meal 45 minutes

and the room service and food was really really good would definitely recommend staying

only stayed one night in room 4 and had room service due to social distancing measures

dinner was excellent as was an ample breakfast

breakfast hot and delicious

excellent breakfast provided with a good range of choice

sineage for parking from the road could be clearer

a simple menu for room service would be good

staff were very friendly and helpful and the rooms were immaculate. loved the room service.

i really wanted to try the room service but i found the food too expensive.

the free room service is a great bonus, good comfortable room and great restaurant.

room service menu is a bit pricey and limited would prefer the food from the bar

the restaurant was full and couldn't seat me so asked for room service

room service plates still outside peoples room doors the next morning

nothing really, except there was delay with one of room service orders.

times i had to wait for things - the room service line took ages to answer on all 3 occasions and often there wasn't anyone on the

had room service and the food wasn't very warm

staff was really helpful. room service fast and efficient. jacuzzi was great!

had to get room service to bring a heater up

read small print they take a 50 bond just in case of using room service etc.

no room service

room service and if food could be delivered in room

the pool and sauna area are is amazing and we had great food ordered from room service

) we wanted irish coffees / a few drinks for the room but room service coudln't offer us anything

the location is great, the room service was good and the staff were very friendly and helpful

stay, nice quiet, dark room when pulled curtains, bed was extra comfy, room service on point, staff were very helpful, breakfast was delicious

fantastic view of the bay and a late checkout , lovely bar with great service and we also ordered room service which was very prompt ,lovely spa in with the price which was very relaxing ,room was

didn t use the restaurant but enjoyed a pizza in our room from room service, thoroughly enjoyed our stay

advised there was room service, which was a lie

beds uncomfortable and no room service option available

room service wasn t available on the bank holiday sunday.

ich wasn t available) 3)

originally we hadn't paid for breakfast but after checking in we found we could have room service for 7 pp

snow meant the food festival was cancelled but the room was so comfortable we didnt really mind room service dinner was excellent and

improved room service menu options

food fantastic, and house wine in bar excellent

silly trolley in the bathroom; bar service was variable, not enough staff on duty at times