went for my 21st birthday, lady at reception went out of her way and got room service to send me a birthday card from the front desk and a birthday cake

the breakfast and room service were both excellent, and finally the location is beautiful

room service food was very good, again excellent quality and at a very reasonable price

no tea making facility and cold breakfast on room service.

many options on the menu for room service, but that was just a small thing

breakfast excellent

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so helpful

the breakfast was great, room clean with a four poster bed

disappointed when i booked again to find out that breakfast is no longer available

great quality cooked breakfast

we all slept well and enjoyed breakfast - a nice alternative to the usual

friendly staff, good food and a lovely room. plenty of parking.

plenty of parking

only complaint i had was the lack of wifi connection

it was a fabulous room and the self-catering drink/breakfast options were well thought through and above and beyond anything i

breakfast in the morning was also incredible

excellent rooms, a good bar with fine food on offer both there and in the restaurant.

breakfast too was amazing

incredible welcome was superb staff brilliant - warm welcome, service superb , great banter with bar staff room was very comfortable, clean , luxurious , everything was

we have an evening meal and breakfast - both were superb

check out was at 11am, however room service knocked the door at 10

couldnt get the phone to work when i tried to call down to reception for room

good sized room. quiet. nice elemis products in shower. room service each day.

they accommodated complimentary early check in for us and was overall really helpful and friendly

breakfast could be better, especially hot items for vegetarians

only stayed one night in room 4 and had room service due to social distancing measures

parking - bit tight but being really picky!

lovely room. amazing dinner and breakfast. really special food.

breakfast hot and delicious

suggest honesty bar explained and room needs to be more inviting perhaps music and the decor needs considering

ordered room service, but no table in room so had to eat on knee!

reception staff seemed grumpy when i asked for room service

room service over longer period

had called for room service and was directed to leave a message, so i did

we weren t told that the late night room service was not available however the kind staff scrounged up something for us to eat

room service menu limited to two meal choices after 10pm with no snack options

room service was good

room service food a bit expensive, 7.20 for 1 portion of chips, we enjoyed every one !!

also, i wanted room service but only had a debit card and because the card machine doesn't work on the floors, you

i also ordered room service which came very promptly and was delicious

nice size room, clean, room service was quick and the food was gorgeous

time i ordered room service i was not aware they charge 5 extra for the service

aste good) but had to

the food i ordered from room service was of a high standard

room service, food honestly was the worst food i've eaten , the only reason i never complained was

parking easy and friendly helpful service

comfortable, good facilities, safe parking, great

no vegan options on room service which, given the modern branding of the hotel seemed extremely odd

the room service wasnt very nice food and very overpriced

know there s room service but it would have ended up costing too much for the 15 allowance i had each night)

price of the food for room service was abit much for the portion size but the food itself was

room service wasn t available and the breakfast selection was gone by 10:15 which was

from checking in to checking out was hassle free, i particularly liked that food was ordered from room service via whatsapp and arrived very quickly

i ordered room service for my evening meal which was presented well and delicious, albeit that the tap water

pleasant room .struggled with tv remote as usual. liked room service meals.

room service menu was basic.

the room and the bed and the room service

was cold and took a while to heat up tap water didn't taste great i didnt know there was room service and would have preferred this to sitting in the restaurant

didn t use the restaurant but enjoyed a pizza in our room from room service, thoroughly enjoyed our stay

ich wasn t available) 3)

although it was supposed to have a restaurant with room service, when i asked i was told that they don't have a restaurant on a sunday

beds uncomfortable and no room service option available

excellent facilities, clean and comfortable room. delicious food and quick room service.

room service available up until late easy check

location. staff were lovely. room service was fantastic

brilliant room service. staff very polite and friendly. highly recommended

had room service for dinner- arrived promptly , was hot and a great steak

pay for parking and room service charge of 5!!!

the room / bed shower was very good. room service was quick. the food was top class.

room service took over 45 mins to arrive

ce: check out possible until 11)

gym only open for limited hours. the walk to icc was complicated. very expensive.

also did room service if required

room was big, the bed was comfy, the bar was great with a variety of craft ales and it was in a perfect location for work

black out curtains that fit the windows, plug sockets in accessible places, wifi that reaches the rooms and works easily with a

parking was available at the rear of the pub

friendly bar and nice food

the room service food was amazing

room service excellent

the charge for the tray to room service

quick service for room service and bringing baby cot

room service menu not that special & a bit expensive for what was offered and what it tasted like

the wifi didnt work the room was very small on the top floor and you could hear everything going on in

bed so comfy very clean room breakfast choice lovely and staff very helpful

nothing. all good. car parking was a little tight but not an issue in the morning with no cars.

parking onsite

non-dairy milk and low sugar options for breakfast would be great.

so we paid for room service breakfast even though breakfast included in our room rate

the room service was quick and food was good

i had a fabulous stay at the hotel. room service was exceptional, all staff truly superb.

room service was a bit slow

room service took 3 hours, but they made up for this by not charging me for my parking

om people s room service) which weren t promptly cleared

down, pool at dylans closed, jacuzzi in ladies changing room not working aswell as in main pool, room service banging our door at midnight, we didn't order room service, woke us up and scared my

i loved the pad restaurant, the spa facilities and room service options. the hotel was amazing.

and the food was very fancy and unfortunately very rich and not too my taste although the room service we did have was lovely

orederd room service and paid 18 for a slice of salmon which was massivly over cooked and over priced

was brilliant and room service was an option

was brilliant top floor lovely view had room service breakfast in the bay window

decor and room layout was excellent as was the room service breakfast

is great, staff lovely excellent breakfast and we ll worth paying for the room service option

the bed was so comfortable and the room service breakfast was excellent

hotel the room was absoluletly beutiful and breakeast fantastic 16 for dinner in private dining room service and quality 10/10 really good value for the

excellent room service for breakfast - ordered one day and arrived both mornings of the stay

on the first evening we had to have room service because of high winds and rain closed the outside marquee

no bath robes or leaflets about room service

the telephone didn't work so couldn't order room service as

fridge in room and room service

put sign out for room service but not done

room service for 5 days

room service was non existent

no room service so no tea or coffee replenished no clean towels and we had to ask for tiolet

d room service if you wanted) and mini bar was a nice

no room service once bar/ restaurant closed.

also tried to contact room service a few times throgh their online platform but nobody responded

room service also it is more a boarding house not a hotel which they only focus on the club racks

mini bar, room service

the minibar was a very curious selection and there was only one tea bag in the in-room service

room service was offered second day but we were not ready to come out of room so it did not get

great room service. very comfortable stay.

stayed for 2 nights and room service needs a big improvement

room service evening meal was very good, although only the lunch menu was available for choice

were very impressed by all the staff without exception and by the quality of the food provided by room service

room a bit small. quite dark lighting. no room service after 9.30pm

enjoyed very good room service too which was delivered quickly, fresh and hot

all the staff were lovely and helpful always, especially with our room service requests

the room service was quick and food served was excellent

we ordered room service and the food was absolutely excellent

breakfast was also spot on

gardens, staff, rooms, bar and restaurant

breakfast was delicious

beit on a hill)

good breakfast with room service. comfy bed and nice room

room service availability after hours.

room service served later than 09.00pm. check out at 12.00pm instead of 11.00am.

daily room service didn t replace the cup and water glasses

room service wasn t available at the time so having a fridge would have been really

the bedsheets, bath, toiletries and mini bar - all the little touches of a 5* hotel in a cosier and more unique accommodation

fabulous bedroom, bar and restaurant. would recommend staying here. best hotel in bristol

great bar and cafe, cocktails and brunch in the morning were perfect

nice bar on the ground floor

beautiful building with lots of character and we really enjoyed having a bar and lounge to relax or grab a drink before dinner

room service and restaurant food was challenging to order and have out of conventional supper hrs ( (+) didn't eat in the restaurant as there was a function on but room service was quick and good (+) room service was excellent (+) unfortunately the restaurant was closed for a private function, but i had food via room service and it was lovely (-)lack of room service, but was around 9pm when tried ordering. (+) everything was clean and great service from the staff, room service breakfast was excellent (-)myself to room service breakfast (*) ordered room service and didn t get what i ordered but ate anyway ud83eudd23 would definitely return (-) i couldn't walk far so room service was the next option

wifi is very easy to connect to and fast

beautiful building, bar area, location and staff

laundry facility was available but i did not use it

excellent free wifi in the room enabled me to do some work after my meeting and upload it

beautiful little hotel with gorgeous rooms. room service was quick and tasted good

lovely welcome, great room service and comfortable upgraded room

some vegetables with my dinner and there were no options, however the food was top class and room service provided

there wasn t any phone in the room and the qr code for room service didn t work

room service was

staff were all great and the room service i ordered was delicious too

room service and good choice of food and drink

did not see the instructions to room service about entry to room for cleaning

interesting and helpful staff on front desk and room service

nothing really. the only slight negative was room service as the food was not at all warm

receptionist very helpful and room service and quality of food very

appreciated the added treats in room, no room service charge and breakfast was delicious

on the first night when i ordered room service the tray had crumbs on it from the previous customer, the wifi didn t work on the

we didn't use the honesty bar or room service but it was great that this could have been an option if we needed it

there was a coffee maker and kettle in the room, and room service available via an app

om service and breakfast)

the reception staff and room service staff where always friendly, very pleasant and helpful

and came back to th hotel after being discharged the staff let us order from the main menu as room service because i didn't feel well enough to go into the restaurant

room service was available

loved the room service

the only other down side was that they weren t offering the light bites on the room service, so we didn t have tea

also there was a mistake made with our room service and a service charge was still added

restaurant food and room service

the bed was comfy and the bathroom and room service was great. very good locaton to eat out.

room service- made mistakes and then a 5 tray charge and a service charge.

there was no room phone line to connect the room service.

room service hours only when the bar is open and rather expensive, which was a bit of a letdown

super kind receptionists, good location , lovely room, comfy bed , great food and room service .

room service good

no room service

the sarcastic room service lady

restaurant didn't cater for toddler refused to give us a snack and room service for the wedding party was exceptionally poor especially given the money that was spent

room service breakfast could have been better considering the price

room service was not as advertised

could have dealt with our reservations better especially as they tried to charge me extra for room service when i had already paid

room service/cleaning maintenance staff not friendly

second day, minimal room service and bed not made considering full rate price had been paid for 2 nights

room service however whatsapped the hotel for extra pillows and toilet roll and had an instant

client in the elevator helping me same thing to get it to my room, i understand it s not a room service but i don t think being nice is too much to ask

room service would be great but fab you can order in the bar and take to room

perhaps more choice of coffee in the room and extended room service menu

24 hour room service

great room service and comfortable bed ud83dude01

room service available also with small selection on 24hr which was enough

room was amazing, room service was amazing

food, nice rooms & most importantly all the staff were incredible - from the front of house to room service

the hotel was fab! perfect for what we needed and enjoyed the room service!

i feel the room service meal we ordered was quite small portions

problem really was 2 portions of inedible room service chips

nothing really - apart from the 6 charge for room service

everything provided for a comfortable stay - cupboards, drawers, room service menu was good

lack of room service, breakfast was expensive

and, bonus, room service was so yummy

on where there was no room service provided whilst there it would of been better if there was a bit more coffee and tea

room service expensive but understandable

the room service/food was exceptional i enjoyed every meal i got

personal touch, efficient. massive room. 24/7 room service

good location / excellent food and room service will definitely be back

room service was on time and lovely, as was breakfast

great accommodation and room service excellent.

glasses left outside door rather than taken away after room service

reception staff were friendly and efficient room service staff were pleasant and good

bed was amazing comfortable and the staff were lovely, especially the waiter who brought room service up for me

clearer that by hanging sign on door i was actually ordering room service breakfast at 5 per tray rather than that you wanted advance notice of our breakfast

just managed to get food in time from room service

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

the options for room service and travel essentials on request is exceptional

which was a converted bedroom ud83dude44 restaurant was closed but would do a room service ud83dude44

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

no phone in room, no room service