lack of beverage facilities, room service

work in our first room & no phone in the second room so had to go up & down the stairs to order room service

warm welcome and quick room service.

leaving the hotel to see our friends i asked in reception for soap to be left in the room by room service

restaurant was closed

location , parking and welcome by staff , all polite and friendly

the bar downstairs was good atmosphere the staff are friendly and very helpful

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

was good even though it was over a pub the locals moved to another part of the bar from 11 o clock and i was unable to hear

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

just think there ought to be menus for room service in the rooms,no tv instructions in the room you couldn t get menu for tv channel

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they do

no room service is saddy waddy but friendly reception man gave us snacky wacky

we had room service for our evening meal which wasn t enjoyable at all was very dry and the chips were

requested one double bed but they joined two single beds very uncomfortable, requested breakfast room service between 9-10am , they knocked at the door 7-45am, washbasin taps were loose etc

menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i wouldn t consider us a big eaters) (-)only upset was being charged an additional service charge when we did not have room service (+) wonderful room service, staff are always friendly (-)maybe a bit more variety on room service menu, but still beautiful! (-)the room didn't have a mini fridge for our cold stuff and that when we had room service 2 nights in the row no one came to collect the dishes and when the server brought our (-)charged us 11 for a bottle of water through room service (+) sticky toffee pudding on the room service menu was lovely (+)lovely staff, room service amazing. food could have been hotter but delicious (+)facilities in room - biscuits/tea and ironing facilities lovely staff - couldn t do enough room service is fantastic bed (+) very good breakfast and evening meal room service (-) tried to order room service and told harshly that it s not available

plenty of free parking available

slow wifi

bar area was peaceful

lots of parking, good wifi, would stay again

more of a bar area although we appreciate it is more of an eatery.

bar and restaurant area are comfortable and busy

to add to the discomfort, the wifi wasn't working

free car park and free wifi

good parking, rooms were very clean, great beds, good shower, very nice breakfast, and we got a wealth

bar and restaurant staff were very helpful, food was reasonably priced and very good

great location bar staff lovely

in the bar friendly and helpful didn't think they were linked to hotel but still helped during opening

but personnel from the bar help me

there was a dj in the bar that played until gone midnight, we felt like we were in a nightclub - no mention of this on

we arrived at around 8pm , maybe just before and restaurant was no longer serving and no room service, receptionist did recommend a lovely pub about 5 minutes walk away which was

room service was good too

toiletries or room service menu in the room

room service or food after 8pm

limited room service and dining menu, wi-fi rarely worked in my room.

very clean and room service is daily, so after a hard day at work you are opening the doors to a nice and clean

the dinner room service menu was great too

, staff were very helpful , even carried my heavy bag to my room which i was most grateful for, room service arrived very quickly

breakfast and room service food were excellent. staff were lovely. no complaints with the room

though room service eating rather limited in choice

location hotel room was spotless, daily room service helpful staff

nice breakfast, good wifi

wifi didn't work in the room

no bar staff when i got back at 11

friendly staff; fast free wifi; good choice of facilities; comfy rooms.

wifi was fast , room service was

breakfast not available as room service

restaurant not comfortable to sit in so had room service the second night

used room service and found it efficient

room service was excellent as was our room

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

ordered a room service and specifically mentioned not to do it in my absence but the room service team

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

room service, was there fir 5 days sheet on bed didn't change room only tidy twice

there were no robes in our room and room service was very expensive

had room service and the food wasn't very warm

the restaurant was full and couldn't seat me so asked for room service

times i had to wait for things - the room service line took ages to answer on all 3 occasions and often there wasn't anyone on the

room service trays were left in the corridor from my arrival on the night and were still there at

room service plates still outside peoples room doors the next morning

opportunity to have room service meals if required we will be back again when fully open to enjoy all the

a simple menu for room service would be good

room service food a bit expensive

room service menu is a bit pricey and limited would prefer the food from the bar

the room was spacious. gym was excellent. starbucks is a good touch. room service was good.

the owners were very accommodating as i arrived late and they were happy to arrange room service for me

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

did not realise thursday was quiz night but room service good.

we had a lovely room and had the option for room service, comfortable and we slept very well too

wifi works, not quick but works so i can work

hotel the room was absoluletly beutiful and breakeast fantastic 16 for dinner in private dining room service and quality 10/10 really good value for the

it would be a nice touch to have the option to have breakfast room service to spend more time enjoying the little garden

on the first evening we had to have room service because of high winds and rain closed the outside marquee

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

breakfast was lovely and room service was on time

room service always looked for a reason not to clean the room

room service fee

no room service

the breakfast was delicious,and room service was great

room was big. staff were helpful & room service was good

so we paid for room service breakfast even though breakfast included in our room rate

room service took 3 hours, but they made up for this by not charging me for my parking

room service, selection of food, the view from the hotel lobby and room, variety of musical

beautiful room and the breakfast room service was lovely.

30pm we only had room service as an option

i loved the pad restaurant, the spa facilities and room service options. the hotel was amazing.

orederd room service and paid 18 for a slice of salmon which was massivly over cooked and over priced

excellent room service

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

and the food was very fancy and unfortunately very rich and not too my taste although the room service we did have was lovely

snow meant the food festival was cancelled but the room was so comfortable we didnt really mind room service dinner was excellent and

improved room service menu options

originally we hadn't paid for breakfast but after checking in we found we could have room service for 7 pp

the bar prices seemed a bit expensive for the area.

breakfast was lovely

offering covid room service

having a small table in the room would be good for room service.

single noise which means you cannot sleep no phone in room to ring room to room or reception/room service bathroom/beds/ room lighting need renewing not practical or

you have to choose 1 plate any extra will be charged separately and the tast is not that good no room service there was no air conditioner despite the extremely hot weather, we had only a fan

room service was excellent

the room service food was amazing

quick service for room service and bringing baby cot

nice breakfast and a quick room service

only thing i didn't realise was there was the option of room service

the bar staff were very welcoming and the bar snacks were very reasonable as was room service

pay for parking and room service charge of 5!!!

the room / bed shower was very good. room service was quick. the food was top class.

room service took over 45 mins to arrive

thank you for the breakfast

good choice breakfast menu

we asked for room service, toiletries were not replaced, towels were not replaced

we ordered room service as we didnt arrive until nearly 6pm

location. staff were lovely. room service was fantastic

room service was great and breakfast was

excellent facilities, clean and comfortable room. delicious food and quick room service.

everything is covid safe and you have the option of room service if you re staying, which is great

the boys thought it was fabulous and as one was poorly on arrival the staff made sure we had room service brought to our room

excellent breakfast and very convenient location. very clean and comfortable room

wifi no good in my room.

parking

we couldn't lock the door from the inside and room service almost caught an eyeful

however this was easily solved as we chose the excellent room service

no room service, customer service at breakfast was below par.

there was no toilet brush and apparently the room service don t have one either as the soiled toilet remained soiled after the room was

had a charming ambience and the food menu was excellent and they accommodated our needs for room service

is very tired my mattress was very old needs replacing i stayed two nights no room service spa is in need of a clean up no lockers for valuables breakfast on sunday was a hot

room service available - the receptionist said they were short staffed

room service also available

room service for snacks in evening for those not wanting full meal but busy chef not meeting those

above - no room service but they dud bring us more tea, coffee, milk etc but bed was unmade and bathroom not

we ordered breakfast room service and was very impressed on how it was hot on arrival and on time we will definitely

service was generally very good, although being unwell, i d decided on room service and was more or less told i should go down to the bar to see what was on offer, then

the duration of my stay and as i was on my own i didn t really want to go out, i would have had room service but there wasn t any

there was a handout on check in noting room service was available but no brochure or any details on what that included, or anything

room service at no extra cost

we had room service which was delicious

didn't have a room service menu in the room this time

room service breakfast is a bit small

their room service is to die for

didn t appear to do a room service late at night.

breakfast was incredible, room service was just as good

i strongly recommend the room service the breakfast bag was also delicious and provided the perfect start to the day

also had room service which was very good overall a very enjoyable day and night at this hotel would

room service very reasonably priced

efficient room service

was perfect, the room with a view, room service

the room service was quick and cheerful

didn't eat at the restaurant ,but we did have room service which was excellent, staff could not do enough and made our stay very pleasurable, we

bar down stairs wasn t accepting cash after a certain amount of time, and was charged extra due room service charges

lovely room, great staff . nice pool and jacuzzi. great room service.

you have to come down to collect room service

location breakfast room service

room service was great, nice food and speedy delivery

quiet comfertable room with room service

room service wasn t that great in terms of food standard

the only thing i would have liked is to have the option of milk with my coffee when i ordered room service

big points that i got the chance to have room service, i like that i get the the chance to eat in my room

room service wasn't great

stayed for new year and the staff were very helpful, we ordered room service a few times and it was always fast and efficient

the restaurant had delicious food and the breakfast room service was lovely

ordered room service

we wanted room service

value room service

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was great and on time will definitely be visiting again bonus was very close to

, i choose to stay here over any hotel , my children feel he the same , and feel so comfortable , room service is so quick , and i highly recommend this

room service was very polite and

good buffet breakfast. excellent comfortable room and bed. timely room service and good food.

room service

good room service menu and prompt service, and a good breakfast served early if you need to get off for

waited a long time for my room service meal 45 minutes

no room service not a great welcome

a wish rather than complaint but seeing the restaurant menu in the room i assumed there would be room service but it didn t say if there was or wasn t

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service on the 2nd day, the light fittings also had cobwebs but staff were polite and helpful

full cooked breakfast via room service was amazing

we ordered dinner and it came fast and the room service was efficient