lovely food, comfy beds free wifi throughout

there was plenty of parking at the rear of the building and we enjoyed our stay

parking

plenty of car parking space

more of a bar area although we appreciate it is more of an eatery.

no bath robes or leaflets about room service

breakfast was lovely and room service was on time

no room service or availability of snacks after 8

hotel the room was absoluletly beutiful and breakeast fantastic 16 for dinner in private dining room service and quality 10/10 really good value for the

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

i really like the room service. i could order late dinner and it was delicious

so we paid for room service breakfast even though breakfast included in our room rate

room service, selection of food, the view from the hotel lobby and room, variety of musical

room service took 3 hours, but they made up for this by not charging me for my parking

30pm we only had room service as an option

good location to the m4. good car parking and friendly bar staff.

lovely bar staff

but personnel from the bar help me

there was a dj in the bar that played until gone midnight, we felt like we were in a nightclub - no mention of this on

in the bar friendly and helpful didn't think they were linked to hotel but still helped during opening

ordered room service

the options for room service and travel essentials on request is exceptional

there were no robes in our room and room service was very expensive

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

ordered a room service and specifically mentioned not to do it in my absence but the room service team

20 for car parking, room service fees, spa is very busy and full of children

for bottle of complimentary water at check in, it didn't arrive, so rang room service and requested again

i loved the pad restaurant, the spa facilities and room service options. the hotel was amazing.

at the end of the corridor there were trolleys with dirty trays

and the food was very fancy and unfortunately very rich and not too my taste although the room service we did have was lovely

room service took over 45 mins to arrive

the room / bed shower was very good. room service was quick. the food was top class.

pay for parking and room service charge of 5!!!

the hotel itself is lovely, featuring a charming atmosphere and a nice little gym for those looking to stay active

perfect live entertainment bar area clean friendly staff

had room service for dinner- arrived promptly , was hot and a great steak

location. staff were lovely. room service was fantastic

brilliant room service. staff very polite and friendly. highly recommended

excellent staff, great rooms, nice room service breakfast

we ordered room service as we didnt arrive until nearly 6pm

leaving the hotel to see our friends i asked in reception for soap to be left in the room by room service

restaurant was closed

work in our first room & no phone in the second room so had to go up & down the stairs to order room service

no bar in the evening or room service for drinks no one on reception at 10pm when we came in and the staff they have do

e to covid) but room service was available

nice breakfast and a quick room service

room was comfy, the staff were friendly, the room service food was good quality, the gym and mini pool was good addition

room service menu not that special & a bit expensive for what was offered and what it tasted like

the room service food was amazing

ordered room service - two steaks cooked differently but indistinguishable.

the rooms are great with the bar being friendly from the staff and patrons

plenty of parking spaces even though it was the carabao cup final and a lot of people went to the pub to see

bar downstairs also serving variety of snacks and food, we did not eat here but menu looked good

good parking. great room and friendly staff

car parking was great to have too

i got charged 5 for room service which i couldn t believe as the hotel was so quiet

the day before i had spoken to a receptionist to ask if they provided room service to which she said yes they do

no room service menu or any literature in the room

just think there ought to be menus for room service in the rooms,no tv instructions in the room you couldn t get menu for tv channel

ordered champagne for room on arrival, no champagne or phone to call room service,

snow meant the food festival was cancelled but the room was so comfortable we didnt really mind room service dinner was excellent and

improved room service menu options

originally we hadn't paid for breakfast but after checking in we found we could have room service for 7 pp

the room was very clean and tidy and they provided a cute coffee bar for the morning with local coffee and a range of fresh milk upon request

excellent breakfast

room service was excellent

having a small table in the room would be good for room service.

you have to choose 1 plate any extra will be charged separately and the tast is not that good no room service there was no air conditioner despite the extremely hot weather, we had only a fan

offering covid room service

single noise which means you cannot sleep no phone in room to ring room to room or reception/room service bathroom/beds/ room lighting need renewing not practical or

couldnt get the phone to work when i tried to call down to reception for room

good sized room. quiet. nice elemis products in shower. room service each day.

check out was at 11am, however room service knocked the door at 10

ample of parking & excellent breakfast

there was a bar in the hotel, a subway nearby and a restaurant opposite

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

we had a lovely room and had the option for room service, comfortable and we slept very well too

did not realise thursday was quiz night but room service good.

the owners were very accommodating as i arrived late and they were happy to arrange room service for me

plenty of parking

everything is covid safe and you have the option of room service if you re staying, which is great

the boys thought it was fabulous and as one was poorly on arrival the staff made sure we had room service brought to our room

very comfortable and clean and perfect location. buzzy bar and restaurant downstairs as well

clean, really comfy beds, great breakfast and staff accommodated an early check in on request

nice location. parking. great food. very good staff

however this was easily solved as we chose the excellent room service

no room service, customer service at breakfast was below par.

had a charming ambience and the food menu was excellent and they accommodated our needs for room service

there was no toilet brush and apparently the room service don t have one either as the soiled toilet remained soiled after the room was

we couldn't lock the door from the inside and room service almost caught an eyeful

toiletries or room service menu in the room

we arrived at around 8pm , maybe just before and restaurant was no longer serving and no room service, receptionist did recommend a lovely pub about 5 minutes walk away which was

limited room service and dining menu, wi-fi rarely worked in my room.

food was lovley, breakfast, room service and evening meal

room service was good too

used room service which was prompt and good quality food

breakfast and room service food were excellent. staff were lovely. no complaints with the room

room service past the restaurant open times would have been great, or a vending machine

though room service eating rather limited in choice

, staff were very helpful , even carried my heavy bag to my room which i was most grateful for, room service arrived very quickly

room service also available

is very tired my mattress was very old needs replacing i stayed two nights no room service spa is in need of a clean up no lockers for valuables breakfast on sunday was a hot

room service for snacks in evening for those not wanting full meal but busy chef not meeting those

room service available - the receptionist said they were short staffed

above - no room service but they dud bring us more tea, coffee, milk etc but bed was unmade and bathroom not

the breakfast was delicious,and room service was great

room service took a good while but when it did come staff were very apologetic and food was great

there is teas and an expresso machine available, but also reasonable room service

room service always looked for a reason not to clean the room

room service fee

however everyone kept apologising & gave us a free breakfast

they had a restaurant, bar and cafe on site

good location, excellent parking and a good garden room

that followed by an equally tasty breakfast the following morning

also breakfast was very nice

only stayed one night in room 4 and had room service due to social distancing measures

breakfast also was amazing

the guests lounge and bar was stocked with some excellent wines and a great selection of drinks were on offer

the wifi was excellent and there was plenty of room for parking right outside

the service was smooth fast and we cant fault any part of our stay bar at the end when our 6 year old daughter got stung by a wasp

your meals from the restaurant and carry it back to the room, up stairs and though fire doors, room service would have been a great offer

no bath and room service terrible

times i had to wait for things - the room service line took ages to answer on all 3 occasions and often there wasn't anyone on the

nothing really, except there was delay with one of room service orders.

food was mediocre and room service charge was excessive

the room service food was excellent

many options on the menu for room service, but that was just a small thing

the breakfast and room service were both excellent, and finally the location is beautiful

went for my 21st birthday, lady at reception went out of her way and got room service to send me a birthday card from the front desk and a birthday cake

no tea making facility and cold breakfast on room service.

the room was spacious. gym was excellent. starbucks is a good touch. room service was good.

the free room service is a great bonus, good comfortable room and great restaurant.

staff were very friendly and helpful and the rooms were immaculate. loved the room service.

room service food a bit expensive

i really wanted to try the room service but i found the food too expensive.

i know they gave us early check in but i would have preferred them not to have offered this room and said there was

location for golf at rolls of monmouth/ross on wye and exceptional value

friendly staff

location in monmouth, great size rooms and comfort for the money, nice bar and pool table area, excellent full english breakfast plus nice seating area and parking out

off road parking and for the price this is a good place to stop and enjoy the local area, very good location

there is always a warm and kindly welcome, a really nice breakfast and cosy rooms

great location, clean and comfy, breakfast was superb, choice was great, freshness and again the lady was so helpful

disappointed when i booked again to find out that breakfast is no longer available

great breakfast!

great quality cooked breakfast

we had room service which was delicious

room service is brill enything you want they give

room service ordering easy

stay in your hotel when we visit cardiff and we always get a pleasant stay, we normally order room service as it s easier with our baby, and it s always tastes incredible and gets to us

room service breakfast is a bit small

parking, room service menu and no telephone in room

we didn't book breakfast or use room service but was great to have these options available

breakfast was incredible, room service was just as good

room service very reasonably priced

room service food was of very good quality

a great selection on the evening room service menu

location breakfast room service

room service wasn t that great in terms of food standard

quiet comfertable room with room service

room service was bang on time and plentiful just wish the room was slightly bigger with better

room service breakfast was exactly as we wanted, well cooked and warm and delivered on time

bar down stairs wasn t accepting cash after a certain amount of time, and was charged extra due room service charges

large room, very clean, great room service and friendly staff!!

great customer service, so friendly! room service breakfast was lovely

lovely room, great staff . nice pool and jacuzzi. great room service.

the room service team also did an amazing job in catering for a couple of dietary requirements - thank

stayed for new year and the staff were very helpful, we ordered room service a few times and it was always fast and efficient

i ordered room service and had breakfast there the next morning

room service took a while

room service wasn't great

we wanted room service

nice range on the menu in the restaurant and room service for gluten free

disappointed with the room service meal that was ordered

staff, breakfast are also lovely, room services available and very good value for money

it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

we ordered room service a few times and it was very quick to arrive

great room service

room service was very polite and

good room service menu and prompt service, and a good breakfast served early if you need to get off for

room service

value and top quality room service food

it has room service and stops cooking at 10pm so you can grab something late if your

swimming pool and spa area, delicious breakfast and room service, comfy and spacious rooms

i didn t use the restaurant but i did order room service and it was easy, quick and delicious

great room service and also breakfast.

comfy bed and room service

the room service was amazing

on the two occasions i rang through for room service, the staff were keen to ask if there was anything else

receptionist and room service staff very friendly and efficient.

om service).

we ordered room service and the food was delicious, would definitely use this hotel again

a wish rather than complaint but seeing the restaurant menu in the room i assumed there would be room service but it didn t say if there was or wasn t

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service on the 2nd day, the light fittings also had cobwebs but staff were polite and helpful

amazing location nice hotel bar very reasonable priced room

full cooked breakfast via room service was amazing