ordered champagne for room on arrival, no champagne or phone to call room service,

i got charged 5 for room service which i couldn t believe as the hotel was so quiet

just think there ought to be menus for room service in the rooms,no tv instructions in the room you couldn t get menu for tv channel

we had room service for our evening meal which wasn t enjoyable at all was very dry and the chips were

no room service menu or any literature in the room

clean, modern and comfortable with plenty of parking space

nice sized room, clean and free parking

wee bit noisy but stopped when bar shut at 10pm so not much inconvenience

good parking. great room and friendly staff

it was pleasing to have free safe parking on site the food in the bar was good and great value for money

food was lovley, breakfast, room service and evening meal

limited room service and dining menu, wi-fi rarely worked in my room.

toiletries or room service menu in the room

room service or food after 8pm

room service was good too

, staff were very helpful , even carried my heavy bag to my room which i was most grateful for, room service arrived very quickly

room service past the restaurant open times would have been great, or a vending machine

used room service which was prompt and good quality food

breakfast and room service food were excellent. staff were lovely. no complaints with the room

very clean and room service is daily, so after a hard day at work you are opening the doors to a nice and clean

menu could ve done with some simple and more filling dishes (we had to order room service after dinner and i wouldn t consider us a big eaters) (-)only upset was being charged an additional service charge when we did not have room service (+) wonderful room service, staff are always friendly (-)maybe a bit more variety on room service menu, but still beautiful! (-)the room didn't have a mini fridge for our cold stuff and that when we had room service 2 nights in the row no one came to collect the dishes and when the server brought our (-)charged us 11 for a bottle of water through room service (+) sticky toffee pudding on the room service menu was lovely (+)lovely staff, room service amazing. food could have been hotter but delicious (+)facilities in room - biscuits/tea and ironing facilities lovely staff - couldn t do enough room service is fantastic bed (+) very good breakfast and evening meal room service (-) tried to order room service and told harshly that it s not available

lots of parking, good wifi, would stay again

plenty of free parking available

the room was very comfortable, with free in room wifi

parking very convenient

warm welcome and quick room service.

leaving the hotel to see our friends i asked in reception for soap to be left in the room by room service

e to covid) but room service was available

lack of beverage facilities, room service

no bar in the evening or room service for drinks no one on reception at 10pm when we came in and the staff they have do

room service plates still outside peoples room doors the next morning

nothing really, except there was delay with one of room service orders.

your meals from the restaurant and carry it back to the room, up stairs and though fire doors, room service would have been a great offer

room service trays were left in the corridor from my arrival on the night and were still there at

had room service and the food wasn't very warm

the free room service is a great bonus, good comfortable room and great restaurant.

the room was spacious. gym was excellent. starbucks is a good touch. room service was good.

room service food a bit expensive

was a bit expensive for the number of stars and i was unable to use the app to order room service

a simple menu for room service would be good

didn t eat in the pub as planned as too tired unfortunately, but room service was excellent

did not realise thursday was quiz night but room service good.

we had a lovely room and had the option for room service, comfortable and we slept very well too

the owners were very accommodating as i arrived late and they were happy to arrange room service for me

and coffee facilities in the room late check out request was accepted quiet and comfortable

lovely bar staff

good location to the m4. good car parking and friendly bar staff.

great location bar staff lovely

there was a dj in the bar that played until gone midnight, we felt like we were in a nightclub - no mention of this on

in the bar friendly and helpful didn't think they were linked to hotel but still helped during opening

there is teas and an expresso machine available, but also reasonable room service

there are so many amenities that we didn t manage to try such as room service and spa etc since we only stayed the night but in the future we ll definitely be

room service took a good while but when it did come staff were very apologetic and food was great

staff were friendly and the room service ordering via mobile was excellent and convenient

the breakfast was delicious,and room service was great

efficient, friendly and helpful staff excellent room service

wifi was fast , room service was

restaurant/room service staff were fab, especially jonathan

didn't tell us any information like what time breakfast was served from and till or if room service was avaiblbe ect

room service was excellent as was our room

room service although our phone did not work - we had to make our requests at reception for the

room service and breakfast to room available

large room, very clean, great room service and friendly staff!!

was perfect, the room with a view, room service

room service breakfast was exactly as we wanted, well cooked and warm and delivered on time

we didn't book breakfast or use room service but was great to have these options available

breakfast was incredible, room service was just as good

also had room service which was very good overall a very enjoyable day and night at this hotel would

room service food was of very good quality

efficient room service

didn't make use of room service as we had dinner reservations prior to arrival, but the menu items looked delightful

room service ordering easy

didn t appear to do a room service late at night.

didn't have a room service menu in the room this time

room service breakfast is a bit small

oid the brie ciabatta but pizza was

location breakfast room service

room service wasn t that great in terms of food standard

a great selection on the evening room service menu

quiet comfertable room with room service

the only thing i would have liked is to have the option of milk with my coffee when i ordered room service

room service took a while

room service wasn't great

excellent room service and first class food

big points that i got the chance to have room service, i like that i get the the chance to eat in my room

view from room , room service , good breakfast choices.

and the room service and food was really really good would definitely recommend staying

staff was great, room service

waited a long time for my room service meal 45 minutes

we ordered room service a few times and it was very quick to arrive

brillant stay, stunning food and room service. staff couldn't do enought.

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was great and on time will definitely be visiting again bonus was very close to

e vegan option by total mistake

disappointed with the room service meal that was ordered

value room service

full cooked breakfast via room service was amazing

we ordered dinner and it came fast and the room service was efficient

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service on the 2nd day, the light fittings also had cobwebs but staff were polite and helpful

we ordered room service and the food was delicious, would definitely use this hotel again

amazing location nice hotel bar very reasonable priced room

room service

comfy bed with a good room service menu if required

this is the first time we have used room service for dinner and the service was excellent

we ordered room service for breakfast food was outstanding fresh hot plenty of it and good variety

everything from the room service to the staff

friendly staff, nice size room and comfy bed. excellent food

bottle opener in room would of been nice! room service menu lacking abit for casual bites.

the room service was exceptional

was my wife's birthday and they sent room service with a tray of assorted cakes with a happy birthday message

we had room service which was excellent

room service was poor

room service was excellent as was the restaurant and cafe/bar

loved room service and late checkout

the room service was also delicious

room service had limited

wasn't much to not like, but there was a slight problem with our room service order

great room service and also breakfast.

it has room service and stops cooking at 10pm so you can grab something late if your

room service was prompt

only thing i found disappointing was the room service food menu, i thought it was a bit unimaginative and little choice, this didn t

menu for room service was small bar snacks which i didn't expect as i was allowed to have a proper meal

the duration of my stay and as i was on my own i didn t really want to go out, i would have had room service but there wasn t any

room service was very good - delicious food and served very quickly on a large tray with everything

no room service after 8pm so had to order from just eat

shower and blowing his nose muffins didn t come with out breakfast and ordered these with our room service shower also had old conditioner on the

ordered a room service and specifically mentioned not to do it in my absence but the room service team

i could not get food from the restaurant or even a sandwich from room service as the kitchen was closed

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

t eating a meal in my hotel room on a saturday eve )

there were no robes in our room and room service was very expensive

georgia couldn't do enough for us and arranged early check in so we could arrive, have lunch and get ready before heading off

free parking close and side entrance for guests were a bonus

parking

staff was very frendly , the food was excellent, our room was very comfortable plenty of car parking space

so i am not sure how parking would be if you were to stay on a saturday for example, as the restaurant is very popular

excellent value for money and lovely friendly staff from reception to room service to bar

to the bay, many restaurants nearby, very clean room, friendly staff, hotel room service was also great

most hotels are not offering any food whereas a massive plus was that this hotel offered room service breakfast and evening meal

room service available

i have only 1 thing, i really wanted chips but only pizza on room service but it was good pizza

no room service from the bar.

had to get room service to bring a heater up

room service would be great.

no room service

read small print they take a 50 bond just in case of using room service etc.

from welcoming staff booking us in to the bar staff and room service staff were all very friendly

the pool and sauna area are is amazing and we had great food ordered from room service

room service was great value for money, with delicious food and outstanding service

the location is great, the room service was good and the staff were very friendly and helpful

fantastic view of the bay and a late checkout , lovely bar with great service and we also ordered room service which was very prompt ,lovely spa in with the price which was very relaxing ,room was

room service only serves until 10

currently going threw a problem with the hotel for charging me twice and my girlfriend once for room service that we only ordered once and it s taking quite a while for the hotel to refund

the spa treatments, evening meal in the restaurant and room service breakfast

room service could be better food, i was expecting homemade onion rings but was ok

room service extra charge

breakfast was lovely and room service was on time

no bath robes or leaflets about room service

got room service instead, though, which was fast and easy

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

it would be a nice touch to have the option to have breakfast room service to spend more time enjoying the little garden

location hotel room was spotless, daily room service helpful staff

comfortable larger rooms with great staff and 24/7 bar option. had a fan in the room!!!!

town centre. wifi included. big bathroom. fan in room. plenty of milk sachets!

bar was very comfortable and the evening meal on the first night was exceptional, really good

friendly staff; fast free wifi; good choice of facilities; comfy rooms.

the room service was quick and food was good

clean , room service was excellent and all the staff member was very helpful and always smiling , we

so we paid for room service breakfast even though breakfast included in our room rate

i had a fabulous stay at the hotel. room service was exceptional, all staff truly superb.

room service took 3 hours, but they made up for this by not charging me for my parking

club, the pool and jacuzzi were amazing, beds so comfy, clean with all amenities required, we had room service and i have to say the steak was the best i've ever had

om people s room service) which weren t promptly cleared

room service left dirty plates outside of room for two days

20 for car parking, room service fees, spa is very busy and full of children

and the food was very fancy and unfortunately very rich and not too my taste although the room service we did have was lovely

ordered room service - two steaks cooked differently but indistinguishable.

ly realised after seeing plates etc outside the doors) but this is entirely on me

room service excellent

the bar staff were very welcoming and the bar snacks were very reasonable as was room service

nice breakfast and a quick room service