room service 10 as well.

although there was room service there was no bar, it would have been nice to be able to get an alcoholic drink

secondly, i called reception and asked for extra coffee, and was told they do not provide room service

no room service and very little amenities available at the hotel

the property was lovely and the pool was amazing!

the 4* rating is inaccurate- no bar, no room service, no restaurant service except for a very very average

each night only 7-8 ice cubes are available and no room service

room , good room service , nice accommodating staff especially the man receptionist i think his name was

another day the room service completely forgot to change towels, shampoo bottles, take the trash bag and clean the

breakfast was very ok and the cleanliness and room service of our upgraded room was very good

so enjoyable, from the molton brown toiletries to the incredibly comfortable sun beds around the pool

the staff were great, the room was great, the facilities were great (small small gym and not huge pool but who cares (-) but okay if it should be 10+ i missed the flipflops and the gym might be a little bigger (+) great little gym, staff couldn t do any more to help

slowness of bar stuff at night

from the moment we arrived and we were welcomed at the door by jorge, who took us to the bar area for a welcome drink and check-in, until we left and the receptionist accompanied us to the

the pool was excellent with all the facilities needed

and the room service was a little below the standard

there needs to be system update where cleaning and room service liase about replacing used cups.

i would have a small complaint on the room service

joana, the massage team, the spa team, the restaurant and bar staff members and well as the room service

leaning and 24hr service )

room service after 11pm

furniture, room service entered the room while i was in it twice without knocking door, reception refused to

excellent room service, delicious food and fresh swimming pool as drinking water.

and paid full charges for room service breakfast despite having breakfast included in the rate for our suite

this was a big surprise as we expected to pay room service fee only

was not secured, this wrinkled during the night and caused a bit of discomfort, unfortunately the room service did not flatten this out, and i had to repeat this process every day

reception and room service staff were very helpful and polite

location, breakfast, good room service and good value for price.

of english was problematic especially with room service

gentleman in charge of the breakfast area was very pleasant and had a big smile everyone to greet the guests

lastly a minor thing, the room service menu selection is very small, only pizza, lasagna etc

pm) or if i should look for an alternative: i was told he could ask for room service until 12pm

to constantly go to reception to ask them for to get the room service to leave coffee every day & then to leave soap etc

e room service which is something you can receive due to no evening meal service

one evening, we indulged in room service, opting for the lasagna, soup, and dessert, which turned out to be one of the best

room service very quick

view, i utilised both the main restaurant and room service for breakfast during my stay

at the room service menu , we headed to the restaurant

hotel doesn't offer drink/food service in the pool area, you have to order room service to your room

great room service and food

didn't like the food i ordered through room service, thought it was inappropriate to open bottle of wine before it arrived

i didn't expect a 5 euros charge for room service and i would prefer a later check-out time.

staff were friendly and welcoming. very clean and good room service

and the breakfast room service, would be good if we were informed when we requested it that it's the traditional

room service menu was limited

the first night we called ahead to make sure room service was still open

offer a bar that is poorly staffed since the gentleman that serves it does room service too

staff and very considerate in every department: reception, room service, dining room, facilities

full on night of arrival no room service available and no recommendations for somewhere to eat a little disappointing when you

not able to get hot drinks at night, without paying the room service charge.

the attention to details was impeccable: the valet parking service, the complimentary evening room service, the personalised book sign i received because i had a book on the bedside table, very

staff also offered us rose and delicious snacks while chilling at the pool

didn t have dinner but had a drink at the bar and watched the chef and it looked amazing

little gem, with fantastic attentive staff loved the comfortable beds, late breakfast option and scenic location

the breakfast is excellent. the staff are very helpful.

very helpful staff! my only comment is room service could have been better.

should be tea and coffee facilities in the room and the room service menu could be more extensive

room service impeccable

the room service menu should be improved beyond simple sandwiches

also i ordered room service food was not the greatest salty and meat was tough to chew

the room service was appalling, hubby tried 5 times to get service

room was quite nice; our room service was not the best -- cleaning was poor

having a room service charge for a coffee pod

r rooms were just above), so closed the balcony to avoid the noise

beds were not comfortable at all, however room service managed to provide a solution but still the beds need better mattresses

room service was not good at all

the room service staff

room service food poor, cold chips and chewy sandwiches

the staff were incredibly gracious and attentive, especially miguel, from room service

we had meals via room service, the fish in the evening was delicious and the breakfast very grand

not much action in restaurant why we chose room service

the breakfast and room service were amazing

the hotel also has a restaurant with quick room service

when we asked about such food we were told about the room service menu but on checking, it was the same menu

close to the main street, so sometimes quiet loud * kids can be loud

close to the main street, so sometimes quiet loud * kids can be loud (if that is a problem for

this is a good place for family with kids

breakfast in the morning

not only you have a decent stay but in the same time you are helping the kids program

dialogue during an evening walk was unpleasant -20+eur price for simple cold hamburger as a room service is too

to golf course, good green fee price for hotel guests, small but good spa area cons: slow/late room service

a small thing but it became frustrating when the glasses we got each day were then cleared by room service

ly came after 3-4pm), not enough storage space in rooms, driving range relatively

spa at this hotel isn t really a spa but treatment was great

full a few times with corporate events so we didn't / could eat there in the evening, albeit room service was good

we would have liked to eat in more or order room service, but this put me off

room service could have been a bit more diligent

a room service) was a very good standard

could be a little more attention to detail in room service

the food was also very good :) nice room service

the food menus were kept up to date and the room service was prompt

breakfast a joke for the money they charged. called room service no answer

child, really well maintained, swimming pool, spa, shops, restaurants, super close to the beach, room service, that little extra touch the staff made it all more comfortable

was closed apart from room service, everyone did an exceptional job during difficult times and the room service was

10 euro room service fee is a little greedy on top of the prices

we ordered a pot of tea for two through room service and received cups and saucers, two teabags and milk

because of this we lost a dinner reservation and had to call in room service which was of terrible value for money and had a cold soup

service is on top, both at lobby,room service and restaurant, especially breakfast.

room service food was mediocre.

we ordered room service on our second night and that was a disaster

room service wasn’t fantastic and made me feel we didn’t get great value for money

good sized room. linen and room service good

room service charge €8 swimming pool water set to a constant 25c - uncomfortable

room service

parking in front of the room

the buffet breakfast was very good

ybe an oversight) but decent free breakfast buffet, spacious room with loft if you brought kids, private parking space like an apartment

good breakfast

location, room and breakfast

excellent food and room service at reasonable prices

bed and room service

room service and food excellent with plenty of choice

excellent room service and laundry facilities

fast room service

room were extremely cold, as we are family with kids it was not an acceptable situation

our kids loved exploring the small garden/pond as well

everything was perfect good location with free parking near the hotel

great place for a family with kids, with very spacious and well-equipped rooms, a good location and superb hosts

parking mid-day was a challenge.

in sintra isn’t easy and the property is on a one way street and the parking opposite is tricky especially if there are already cars parked there

parking was too tricky for us to try (up a steep side street where other cars were parked and it

i arrived much later than planned and maria drove me to a private parking area so i would not get lost and even helped me squeeze into a tight parking spot

you don’t need a car in sintra because parking and traffic can be really bad

pool table, dining, living room, sitting room with piano

was poor, we had to carry our bags room service menu didn't include any hot dish and it was very poor in terms of offer the room

there is no room service from eight at night

stopped in the middle of checking us in to deal with a telephone request from another client for room service

room service offered on late arrival safe (2) neither worked booking said 4 poster bed couldn’t

room service was good

we did not try the outdoor swimming pool (february) but walked round the spacious gardens

cozy bar / restaurant with

the wifi sometimes did not work well from the room

the parking is good, just be careful on with the narrow entrance

no fridge but kept our food in the kitchen.

the wifi was in and out, and slow.

room did not have wifi but the other rooms did but there was a beautiful lounge area with cushions and couches that i

breakfast with a good variety, friendly staff, good location in walking distance of several

breakfast was fresh and varied — yogurt, fruit, eggs, ham, tea, and coffee

i had to take a work call and the wifi was great

drain not working (did advise but not fixed), deck door latch not working, beds are a bit hard, room service very late in day, the construction a bit

room service was attentive and friendly

room service was very reasonably priced and the view in the breakfast room was amazing

no one answered for the room service other than this everything was good

tried to order room service breakfast one day and it seemed like they don’t really offer it despite advertising

room service menu distance from centre by road/taxi (but good for train)

prefer to have an iron and electric kettle in the room instead of calling to room service every time when i want to drink hot tea or to iron

room service food was terrible

the staff is friendly and room service outstanding

room service complicated and no restaurant by the pool

room service is ok

room service took quite some time .. longer than 30 mins

room service even the receptionist said so

even though the room service changed the bedsheets and towels every day, we saw different stains on either the

poor and old hotel terrible breakfast , even the coffee was undrinkable room looks like a hostel room service food quality is below standards wouldn't recommend unless totally no other

room service was done every day (not absolutely perfect, but they tried)

room is clean enough with room service

good wifi

the wifi was ok

wifi and tv was not working on the day i was there

proximity to the beach, breakfast, comfort, ocean view, room service.

wifi.

was lovely, the location, the swimming pool, the breakfast, the room with a lovely balcony, and the food

wifi wasn't really working, so i had to stay on my 4g

the staff were extremely helpful. lovely room. wifi not great. but would go again

calm, huge parking lot, nice balconies, fast internet, good breakfast

calm, huge parking lot, nice balconies, fast internet, good breakfast

lovely pool and friendly staff.

room; great breakfast; overall building & grounds delightful; excellent pool & sunbed area; secure & accessible

the breakfast was great, the pool was long for swimming and the people were super frindle

big plus with available parking and electric car charging capabilities

enough parking facilities on premises

no vegetables at breakfast, wifi slow, pics different from the reality

kids loved the play kitchen and garden

we had 2 beds and a bunk bed the kids

kids loved the play kitchen and garden

kids liked the piano most. its really hard to tell well about the place.

no room service and extremely expensive bar food

and apartments, half board, lots of pools, indoor heated pool, playground, kids club, kids menu, room service

buffet food for breakfast and dinner was average as were the room service choices

could not get hold of room service

plastic layer between mattress and bedsheets, room service food was average (better to eat in town)

was not clear how to use the room service, no info what number to call

no room service which is puzzling for a hotel of this caliber

can give a 10 to this hotel because it's a 3 star's hotel so the small luxurious details such has room service they don't provide, but however they give you a standard mini bar filled with beer,

cold food and pastries, we had breakfast on our balcony on a couple of occasions and also had room service at night

no room service or help with luggage available.

and the hotel itself was very comfortable and clean with friendly staff and a wonderful breakfast

breakfast is top notch

excellent staff and breakfast

slight downside during our stay was that the restaurant and bar was closed, but had nice breakfast in the palace cafe 100 metres away

very friendly and helpfull, breakfast very good, everything fresh and the cakes were amazing

parking area is too small

wish the breakfast had been available before 9 am for the day we drove to the city of sintra

big selection for breakfast, easy parking on site

good, basic breakfast and a swimming pool, too

breakfast was super! the views amazing, parking easy.

we ordered breakfast in the bedroom and got room service for all the meals

good breakfast

the rooms are large and comfortable. there is free parking.

breakfast was amazing, tasty and with many options to choose from

good breakfast

the hotel rooms were clean and the room service was also good

excellent room service . reception and breakfast all friendly staff

wifi connection needs improvement, especially in speed.

second, they could send you a bar code for parking if you requested and that manage the parking allocation for guests

very good breakfast, great variety ud83dude0b