the pool at the back is a nice peaceful place to chill out

the location is excellent, close to the beach, and with reserved parking

wifi was not great in certain areas of the property and especially in our room

wifi

big selection for breakfast, easy parking on site

room service food was less than mediocre and there are no other restaurants within walking distance

no room service and extremely expensive bar food

buffet food for breakfast and dinner was average as were the room service choices

and apartments, half board, lots of pools, indoor heated pool, playground, kids club, kids menu, room service

plastic layer between mattress and bedsheets, room service food was average (better to eat in town)

no room service.

cold food and pastries, we had breakfast on our balcony on a couple of occasions and also had room service at night

no kleenex, no room service

the lack of room service was made up by the bar downstairs ensuring that tea was able to be brought up on trays

was missing more option of food at the restaurant and room service

in the lobby/common room there was a kids area with games and paintings which made my daughter enjoy every moment and for us to eat

wifi didn't work in the rooms

wifi in my room was sporadic

nice breakfast, clean and cosy rooms, free parking and good wifi

kids loved the play kitchen and garden

calm, huge parking lot, nice balconies, fast internet, good breakfast

calm, huge parking lot, nice balconies, fast internet, good breakfast

lovely pool and friendly staff.

the facilities are excellent - lovely outdoor pool (although unheated and a bit chilly in april, it was fine once you are in

enough parking facilities on premises

the breakfast was one of the best i had so far in portugal, and i traveled for three weeks so far

room; great breakfast; overall building & grounds delightful; excellent pool & sunbed area; secure & accessible

drain not working (did advise but not fixed), deck door latch not working, beds are a bit hard, room service very late in day, the construction a bit

room service was very reasonably priced and the view in the breakfast room was amazing

tried to order room service breakfast one day and it seemed like they don’t really offer it despite advertising

only then did we find that room service was available

no one answered for the room service other than this everything was good

room service offered on late arrival safe (2) neither worked booking said 4 poster bed couldn’t

room service was good

was poor, we had to carry our bags room service menu didn't include any hot dish and it was very poor in terms of offer the room

stopped in the middle of checking us in to deal with a telephone request from another client for room service

there is no room service from eight at night

room service was done every day (not absolutely perfect, but they tried)

room is clean enough with room service

the wifi was great the first night but seemed to have stopped working later on the weekend

i didn't use), a mug, toiletries (towels, toilet paper, soap, shampoo included) and free wifi

wifi didn't work (even though we had a password) , it wasn't crucial for us as we stayed just for

the only problem, and a minor one at that, was that the wifi didn't work very well in the room.

lovely breakfast too

only suggest that there be coffee making facilities in the room ;-) and just a warning, there's a bar across the guesthouse, so at 2:30 am you can expect some loud laughs and voices

breakfast was fresh and varied — yogurt, fruit, eggs, ham, tea, and coffee

let us check in early great host during our stay accommodated my wife’s celiac disease at breakfast

it is true that there is no parking on the property, but you can drive to the front, and then the owners will give you options

kids loved the google lights and speakers. comfortable round bed.

parking was a bit challenging, but that seems to be common everywhere in sintra

parking opposite very handy but you have to reverse up the steep hill and stop the traffic but

parking was too tricky for us to try (up a steep side street where other cars were parked and it

a lady who was knitting in a room, was quite unfriendly at our requests to purchase items at the bar at night

the staff was very friendly, the breakfast was amazing and endless, and there was ample on-site parking -- very rare in sintra

it has its own parking in the yard (be careful with bigger car when entering the yard), and if you want to hike to

excellent garden with pool and also a football field

nice location. very nice staff. good breakfast. lovely old fashioned room.

it is a hike into the central part of town which would not have been an issue with older kids except for the heat wave in early august

chick oasis within easy walking distance of the palaces of sintra with plenty of free parking in the public car park opposite the property

apartment, good shower, good but small kitchen area, two outside sitting areas

be aware of the market every 2nd and 4th sunday of each month that occupies the parking area in front if the villas

also plenty of parking and a perfect place to stay if you want to visit pena palace

to the limitation of covid was not possible to use the restaurants and we had to ask for room service

service is on top, both at lobby,room service and restaurant, especially breakfast.

room service food was mediocre.

we ordered a pot of tea for two through room service and received cups and saucers, two teabags and milk

the best are the ladies for room service as well as the golf club

room service wasn’t fantastic and made me feel we didn’t get great value for money

good sized room. linen and room service good

3/ we mentioned via booking that we r just married couple, what the hotel room service do as a compliment in that occasion… right - again nothing

we ordered room service on our second night and that was a disaster

everything was perfect, the staff are very nice, the room service was great, the pools both indoor and outdoor were amazing and there are electric car

room service not available from midnight to 3

also room service thought we were leaving a day earlier so the communication was not great

the hotel as we knew there was only 1 iron and didn't want to risk it on the day quite slow with room service and at the pool bars but staff were friendly tea and coffee facilities would be good

very friendly staff and room service

were good but was expecting a little bit more; i believe the kids slide in the swimming pool should have some kinda of protection because my kid almost had an

dialogue during an evening walk was unpleasant -20+eur price for simple cold hamburger as a room service is too

to golf course, good green fee price for hotel guests, small but good spa area cons: slow/late room service

ly came after 3-4pm), not enough storage space in rooms, driving range relatively

a small thing but it became frustrating when the glasses we got each day were then cleared by room service

fabulous spread for breakfast

size suite, evening turn down, bed was really comfortable, food from the main restaurant

could be a little more attention to detail in room service

room service was expensive for pretty average food

the room service was lovely and better quality in our opinion than the restaurant

we would have liked to eat in more or order room service, but this put me off

loved our stay here, very friendly welcome we also loved the pool area and the assistance with booking surf lessons

clean and quite big water pool

crisp clean, new and fresh property with a beautiful garden and a great pool area

hospitality: comfortable beds, robes and slippers, quality soaps & shampoo, beach towels for the pool, a gorgeous breakfast spread prepared fresh daily by chef ana, and a private terrace

wifi ok

secondly, i called reception and asked for extra coffee, and was told they do not provide room service

room service 10 as well.

although there was room service there was no bar, it would have been nice to be able to get an alcoholic drink

no room service and very little amenities available at the hotel

excellent wifi

breakfast was very ok and the cleanliness and room service of our upgraded room was very good

another day the room service completely forgot to change towels, shampoo bottles, take the trash bag and clean the

each night only 7-8 ice cubes are available and no room service

the 4* rating is inaccurate- no bar, no room service, no restaurant service except for a very very average

room , good room service , nice accommodating staff especially the man receptionist i think his name was

dinner upon arrival

there is no functioning restaurant, there is no room service

one evening, we indulged in room service, opting for the lasagna, soup, and dessert, which turned out to be one of the best

e room service which is something you can receive due to no evening meal service

the staff was amazing, room service was excellent, the breakfast was excellent and my special regards to inna who managed

it even had a great view of the pool area and ocean

drinks from the bar were great as well

the breakfast was delicious and cocktails in the bar amazing

breakfast was perfect and the pool services too

from the moment we arrived and we were welcomed at the door by jorge, who took us to the bar area for a welcome drink and check-in, until we left and the receptionist accompanied us to the

customer service and responsiveness. quick room service. helpful staff.

this was a big surprise as we expected to pay room service fee only

room service after 11pm

pool, extravagant lobby, very good breakfast, great concierge, very good room service, the food was amazing and there s service all 24/7

and paid full charges for room service breakfast despite having breakfast included in the rate for our suite

leaning and 24hr service )

would ve liked to see a wider selection of food for the room service and a hot tub at the spa

room service was attentive

joana, the massage team, the spa team, the restaurant and bar staff members and well as the room service

there needs to be system update where cleaning and room service liase about replacing used cups.

of english was problematic especially with room service

reception and room service staff were very helpful and polite

was not secured, this wrinkled during the night and caused a bit of discomfort, unfortunately the room service did not flatten this out, and i had to repeat this process every day

location, breakfast, good room service and good value for price.

had requested 1 bed, we had two singles and everything at the hotel was fully booked, besides the gym

eaning) often late

hotel doesn't offer drink/food service in the pool area, you have to order room service to your room

beautiful setting overlooking the sea , room service excellent.

no bathtub in some of the rooms, and room service

room service very quick

staff were friendly and welcoming. very clean and good room service

limited room service option for breakfast

i didn't expect a 5 euros charge for room service and i would prefer a later check-out time.

no hot pot or coffee in the room. no room service till 8 am

and the breakfast room service, would be good if we were informed when we requested it that it's the traditional

the delicious breakfast and excellent room service

when we asked about such food we were told about the room service menu but on checking, it was the same menu

pool and the restaurant were restrictive, where there was a smaller service for breakfast and no room service or minibar items

no book in room to order room service, but it was an option.

not much action in restaurant why we chose room service

the attention to details was impeccable: the valet parking service, the complimentary evening room service, the personalised book sign i received because i had a book on the bedside table, very

staff seemed nice but were unable to fix key issues like plumbing, tv & wifi

little gem, with fantastic attentive staff loved the comfortable beds, late breakfast option and scenic location

the breakfast is excellent. the staff are very helpful.

would have been nice to have a bar area to relax in in the evening.

full on night of arrival no room service available and no recommendations for somewhere to eat a little disappointing when you

room service is a little slow, and a pool facilities are a little far from everybody

the lack of a bar or room service to get a drink was an inconvenience.

staff and very considerate in every department: reception, room service, dining room, facilities

the pool bar was closed, so i ordered drinks to the pool over the phone and the hotel charged room service

should be tea and coffee facilities in the room and the room service menu could be more extensive

the daily room service could be better, like sometimes the room left with no towels at all or the bins not

nice gesture by room service to slip a friendly note under the door after indicating

lifts being funny), room service took ages to answer phone, charges for some things seemed funny

beds were not comfortable at all, however room service managed to provide a solution but still the beds need better mattresses

room service was not good at all

bar staff's attitude/ room service team when we asked for a bucket of ice for the room

the staff were incredibly gracious and attentive, especially miguel, from room service

late night room service staff rude, spa completely booked

the room service was appalling, hubby tried 5 times to get service

also i ordered room service food was not the greatest salty and meat was tough to chew

room was quite nice; our room service was not the best -- cleaning was poor

having a room service charge for a coffee pod

bar was shut and i think that should have been made available to guests who did not wish to sit

is an amazing place, a foundation that cares for kids, one gets a chance to play or talk to them

property grounds plenty of space for the kids to run around and play

use the refectory for dining but the breakfast was very good, don't be put off by any bad comments of being a guest within a educational

breakfast in the morning

the facility caters for local kids with special needs or are disadvantaged

breakfast is great! and i love the room service and their 'prego no bolo do caco' pure heaven

great room service and breakfast

excellent food and room service at reasonable prices

24 hours room service

fast room service

very good breakfast

renting a car would resolve that problem and parking is readily available

breakfast was top notch. staff was friendly and room was very elegant

and the hotel itself was very comfortable and clean with friendly staff and a wonderful breakfast

easy parking

there are however also items which let the hotel down such as: dated appearence; expensive room service; stained carpetting (too many dust mites), a mini-bar price list with an empty

great location, good breakfast, helpful staff, great room service.

to ask for room service sometimes breakfast could be a little better can't use the minibar at your room, not

friendly personnel at reception, room service and restaurant staff

was closed apart from room service, everyone did an exceptional job during difficult times and the room service was

room service took quite some time .. longer than 30 mins

room service is ok

room service even the receptionist said so

room service was superb and the food was divine

poor and old hotel terrible breakfast , even the coffee was undrinkable room looks like a hostel room service food quality is below standards wouldn't recommend unless totally no other