very friendly staff and room service

room service not available from midnight to 3

also room service thought we were leaving a day earlier so the communication was not great

the hotel as we knew there was only 1 iron and didn't want to risk it on the day quite slow with room service and at the pool bars but staff were friendly tea and coffee facilities would be good

grounds & communal pool / patio area

property in an awesome location just north of ericera, nice and quiet with awesome pool area

crisp clean, new and fresh property with a beautiful garden and a great pool area

hospitality: comfortable beds, robes and slippers, quality soaps & shampoo, beach towels for the pool, a gorgeous breakfast spread prepared fresh daily by chef ana, and a private terrace

another thing to be aware of: wifi is not the strongest, so if you need to work remotely, rather pack your own data

clean and quite big water pool

buffet food for breakfast and dinner was average as were the room service choices

no room service and extremely expensive bar food

plastic layer between mattress and bedsheets, room service food was average (better to eat in town)

and apartments, half board, lots of pools, indoor heated pool, playground, kids club, kids menu, room service

could not get hold of room service

breakfast includes eggs, toasts, ham, different cheeses, fruits and you can enjoy it on the ocean

would not recommend it for families with small kids as it's right next to the rocks

private parking onsite

wish the breakfast had been available before 9 am for the day we drove to the city of sintra

the location is excellent, close to the beach, and with reserved parking

no kleenex, no room service

can give a 10 to this hotel because it's a 3 star's hotel so the small luxurious details such has room service they don't provide, but however they give you a standard mini bar filled with beer,

was missing more option of food at the restaurant and room service

no room service which is puzzling for a hotel of this caliber

no room service.

enough parking facilities on premises

there was a good breakfast spread each day (although the hot food was never very warm

overall building & grounds delightful; excellent pool & sunbed area; secure & accessible car parking; good

personel, big room, swimming pool

the pool looked so inviting even though it was too cool outside to be able to enjoy it

wifi in my room was sporadic

we had 2 beds and a bunk bed the kids

kids liked the piano most. its really hard to tell well about the place.

kids loved the play kitchen and garden

not recommended for young kids to walk to village tbh

calm, huge parking lot, nice balconies, fast internet, good breakfast

calm, huge parking lot, nice balconies, fast internet, good breakfast

room service was done every day (not absolutely perfect, but they tried)

room is clean enough with room service

the wifi was great the first night but seemed to have stopped working later on the weekend

the staff are very kind and wifi is good

the wifi did not work very good in the room

tried to order room service breakfast one day and it seemed like they don’t really offer it despite advertising

only then did we find that room service was available

room service was very reasonably priced and the view in the breakfast room was amazing

room service was attentive and friendly

no one answered for the room service other than this everything was good

only couple of things to keep in mind (which did not bother me much during my stay): - the wifi and connection on the top floor aren't great (but i think it's already being dealt with, so it

there is a bar with outdoor seating in the neighborhood that stays open until 1200 or 0100, so if you leave

beautiful property in a great location! friendly staff and wonderful breakfast.

room did not have wifi but the other rooms did but there was a beautiful lounge area with cushions and couches that i

the only thing is that the mobile network and wifi is not so stable here

room service offered on late arrival safe (2) neither worked booking said 4 poster bed couldn’t

was poor, we had to carry our bags room service menu didn't include any hot dish and it was very poor in terms of offer the room

room service was good

there is no room service from eight at night

stopped in the middle of checking us in to deal with a telephone request from another client for room service

kids loved the google lights and speakers. comfortable round bed.

parking opposite very handy but you have to reverse up the steep hill and stop the traffic but

in fairness parking in sinatra's crazy streets isn't easy, that's really not the owner's fault

in sintra isn’t easy and the property is on a one way street and the parking opposite is tricky especially if there are already cars parked there

i arrived much later than planned and maria drove me to a private parking area so i would not get lost and even helped me squeeze into a tight parking spot

wifi wasn't working - storm damage to the line apparently

no fridge but kept our food in the kitchen.

breakfast was excellent

it has parking

think we were given one of the worst rooms in the hotel, with a view of the kitchen roof and a wall, rather than the beautiful garden

free parking across the street

accessible parking, incredible hosts, fantastic breakfast and daily travel planning advise

it was not so bad for my kids and i but my husband had difficulty sleeping with the heat and woke up during the night to

it is a hike into the central part of town which would not have been an issue with older kids except for the heat wave in early august

the caretaker was amazing and took care of my family so well, she always had a big smile for the kids and nothing was too much trouble

we ordered a pot of tea for two through room service and received cups and saucers, two teabags and milk

to the limitation of covid was not possible to use the restaurants and we had to ask for room service

the best are the ladies for room service as well as the golf club

service is on top, both at lobby,room service and restaurant, especially breakfast.

because of this we lost a dinner reservation and had to call in room service which was of terrible value for money and had a cold soup

3/ we mentioned via booking that we r just married couple, what the hotel room service do as a compliment in that occasion… right - again nothing

room service charge €8 swimming pool water set to a constant 25c - uncomfortable

room service wasn’t fantastic and made me feel we didn’t get great value for money

we did however use room service three nights,and it was very good and reasonably priced,the adjacent golf club also

great room service, fast and decently priced

thing i was missing is a kettle in the room - they have room service but from 10am, and i wake up at 6am

the cost of room service just for coffee is outrageous

room service is available at a very reasonable rate with a quick delivery

we order room service and we were expecting better quality for the price.

have to have slippers and a swimming cap to access the indoor swimming pool

spa facilities 4/5 - indoor swimming pool is huge, biggest i have ever seen in any hotel, warm

i'm sorry the spa facilities (sauna, etc) were closed, but due to the corona thing, so i understand

nothing works in the gym

excellent pool

hotel are excellent: you have the beaches around the hotel, the natural park (for hiking, jogging and cycling), the small river for boat

very friendly and helpfull, breakfast very good, everything fresh and the cakes were amazing

and the hotel itself was very comfortable and clean with friendly staff and a wonderful breakfast

parking is extensive and convenient

the breakfast was probably the best hotel breakfasts from a hotel in a long time

very nice hotel. the staff were great, and the included breakfast was fabulous.

although there was room service there was no bar, it would have been nice to be able to get an alcoholic drink

no room service and very little amenities available at the hotel

secondly, i called reception and asked for extra coffee, and was told they do not provide room service

room service 10 as well.

glass tops especially if kids come in from pool wet

each night only 7-8 ice cubes are available and no room service

another day the room service completely forgot to change towels, shampoo bottles, take the trash bag and clean the

room , good room service , nice accommodating staff especially the man receptionist i think his name was

the 4* rating is inaccurate- no bar, no room service, no restaurant service except for a very very average

breakfast was very ok and the cleanliness and room service of our upgraded room was very good

a small thing but it became frustrating when the glasses we got each day were then cleared by room service

ly came after 3-4pm), not enough storage space in rooms, driving range relatively

dialogue during an evening walk was unpleasant -20+eur price for simple cold hamburger as a room service is too

to golf course, good green fee price for hotel guests, small but good spa area cons: slow/late room service

great place to stay in a family room with bunk beds for 2 kids.

could be a little more attention to detail in room service

the room service was lovely and better quality in our opinion than the restaurant

a room service) was a very good standard

the in-house restaurant and room service were very expensive

restaurant and room service food quality wasn't very good.

one evening, we indulged in room service, opting for the lasagna, soup, and dessert, which turned out to be one of the best

dinner upon arrival

there is no functioning restaurant, there is no room service

e room service which is something you can receive due to no evening meal service

to constantly go to reception to ask them for to get the room service to leave coffee every day & then to leave soap etc

room service and waiting staff need more training as they regularly got our orders wrong

pool, extravagant lobby, very good breakfast, great concierge, very good room service, the food was amazing and there s service all 24/7

d the trolley

excellent room service, delicious food and fresh swimming pool as drinking water.

furniture, room service entered the room while i was in it twice without knocking door, reception refused to

location, breakfast, good room service and good value for price.

of english was problematic especially with room service

reception and room service staff were very helpful and polite

was not secured, this wrinkled during the night and caused a bit of discomfort, unfortunately the room service did not flatten this out, and i had to repeat this process every day

since kids are not allowed the pool is a very calm environment

the breakfast was delicious and cocktails in the bar amazing

from the moment we arrived and we were welcomed at the door by jorge, who took us to the bar area for a welcome drink and check-in, until we left and the receptionist accompanied us to the

private parking made it even better

it even had a great view of the pool area and ocean

breakfast was perfect and the pool services too

same applies for the room service and reception staff

and the room service was a little below the standard

the room service was very good

there needs to be system update where cleaning and room service liase about replacing used cups.

i would have a small complaint on the room service

excellent room service and laundry facilities

fast room service

excellent food and room service at reasonable prices

breakfast is great! and i love the room service and their 'prego no bolo do caco' pure heaven

24 hours room service

ternoon).

telephones of the room service were not working, staff was very unhelpful

hotel doesn't offer drink/food service in the pool area, you have to order room service to your room

great room service and food

eaning) often late

and the breakfast room service, would be good if we were informed when we requested it that it's the traditional

staff were friendly and welcoming. very clean and good room service

limited room service option for breakfast

no hot pot or coffee in the room. no room service till 8 am

room service was fast and efficient