also, the laundry was clean and fresh

food in bar reasonably priced

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

everything, location, staff, beautiful bar area 10 out of 10 from me.

staff very welcoming and accommodated a request for a late check out

all areas around hotel bar restaurant clean

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

excellent wifi reception

how empty the bar was its amazing in there

returned the bottle opened at the checkout

wonderful staff: the girl at the bar made us feel very welcoming, thank you so much

location and free parking was very good

parking was no issue and free

the location was ideal, the breakfast was excellent, wifi was easy to connect to

well decorated, good wifi. very clean and tidy.

loads of free parking around, too

so polite, friendly i have to ask to stay a bit longer because i have a brakedown and need late check out, so they sorted my request ud83dude42 ud83dudc4d asking about how it was my car

wifi weak.

poor wifi, the connection would break quite consistently 4

on street parking close by and the metro station a short walk away

pleased with the early check in considering our room was available after 4pm

parking can be a bit of an issue due to the central location but this is a generalisation not a

great bar area with a lovely atmosphere and decent food

good food nice rooms friendly bar staff the big lad chris is very good

to add to this, the coffee machine in the bar was broken, but i survived

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

the bar is nice, the breakfast was good

exceptionally clean, good temperature, nicely decorated, comfy beds, room service available, pool facilities really

although not a kid orientated hotel the kids had a great time and we will most certainly be back again and again when visiting our family

my kids loved the room, and the hot pool

really lovely relaxing escape from the kids

location, used the pool and the gym, great facilities

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

when looking at the menu there wasn't anything on there apart from the kids menu

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

open wifi network is insecure.

very weak wifi

room service could have been extended to a later hour. by 10pm, nothing was available!

drinks i have bar expensive but to be expected.

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

beautiful gym and pool we didnt use them but had a look all very clean

kids enjoyed it though

staff very helpful.food excellent.good deal as kids eat free

there was a spa, gym and pool available for useand the location was just off a main route but far enough to have no

kids really enjoyed the swimming pool, and the breakfast was exceptional

good parking

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

no room service

would ve been better if they had room service or even just order drinks to the room but when asked they said they didn t do

leather seats in bar area ripped and worn

got an early check in by chance

for key workers

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

room was clean and had all the requirement of a comfortable stay liked having a gym

couldn t access the wifi as it was unsecured.

my plans was to give my partner a nice relaxing diy spa break with having a couple weeks of hard work work and uni

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

room service also excellent

the hotel's bar is very cool, and the rest of newcastle's nightlife is within just a few minutes' walk

the room service choices. especially for kids.

large suite in great location , free parking nice spa facilities.

pool and gym

there’s no kids menu available you have to ask bartender what’s for kids- and he tells you

huge rooms , great wifi, stunning views

we went in pool

pet fee was a little higher than i expected, i think it was lower a year ago

also early check in or late check out available for 15 pounds per hour, give me a

such a convenient location and the spa was really handy too

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

the bathroom was also on a different level requiring 4 steps to reach it the guest wifi was also not working well and kept asking us to sign in via facebook or to provide a lot of

good that it was a late check out

early check in & late check out. window opened much appreciated.

never been to newcastle so the lady behind the bar gave us really good recommendations of what to do in the evening

ambience and was lucky to get an early check in

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

rooms are clean and comfortable good wifi

gym is great for a hotel gym

lots of space and good room service from the in house restaurant

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they wanted

room service food really good

early check in was available 4 hours prior to check in time

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

the gym was clean and the machines were good

bed is comfy, sofabed not so much but kids were happy anyways

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in and late

breakfast had a choice of hot and cold buffet

early check in was a bonus

good facilities, excellent breakfast and overall nice hotel

food was very good indeed and obviously the word is out as the restaurant was busy as was the bar and patio

the bar had a great atmosphere and both dinner and breakfast were fantastic, including vegan options

the staff were great, really great hotel. brilliant location and handy free parking at the back

the staff are so friendly, i can park out the back and the food is excellent, especially the breakfast with fantastic friendly service from doc

wifi didn't work.

staff helpful with early check in and late check out as we are ihg members

was a little cold in the bar area… but i think the heating might have been on the blink as there were oiled filled

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

as a member the early check in and late check out was a massive bonus

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

the bar food is excellent

friendly staff. the bar staff and manager were helpful and friendly

food in bar was lovely too

staff were amazingly supportive and had a good chat with the bar maid and owner

ich happens) but there was no other option apart from

the room service wasn t great. they got the order slightly wrong and food was very dry.

the gym was clean and the breakfast was ideal

about this hotel deserves 5 stars from the friendly reception team to room service the room we had was spotless and comfortable the breakfast was fabulous so all aspects

ordered room service which came quite burnt, but we hadn't eaten all day so didn't bother to complain

good service by staff.especially bar staff late a night when we arrived late.

friendly reception and bar staff. very helpful and professional.

breakfast was

was amazing especially chelsea in the bar who was extremely polite, friendly and professional

the lovely lady who served our breakfast made the stay all the more special

central for lots of pubs , resteraunts and theatre , plus late check out till 12 if needed ,and free parking, would stay

food excellent and great breakfast

the size of the room.the bar and pub and friendly staff

lovely pub. very comfortable room. excellent breakfast.

, freshly cooked breakfast

the breakfast had a very wide choice and was cooked fresh

continental breakfast was very good .

the pub restaurant is closed but they said we could get a takeaway and bring it back to the bar to eat

staff, great continental breakfast, plenty of choice

breakfast was really tasty and well presented

accommodation clean and fresh bed comfortable great food and drink selection in the bar below