wifi is good

left a day early because of it)

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

loads of free parking around, too

free parking

there is a bar and the prices are not high

great location, great staff, bar great, breakfast superb

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

wifi didn't work

sential in south shields),nice and warm room ,very comfortable bed

staff very welcoming and accommodated a request for a late check out

everything, location, staff, beautiful bar area 10 out of 10 from me.

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

nice clean and spacious room- lovely relaxing bar and restaurant area

we would highly recommend stayng here, right across the road from the water with a lovely bar and outdoor seating area overlooking the sea

also, the laundry was clean and fresh

wifi weak.

poor wifi, the connection would break quite consistently 4

on street parking close by and the metro station a short walk away

pleased with the early check in considering our room was available after 4pm

parking can be a bit of an issue due to the central location but this is a generalisation not a

so polite, friendly i have to ask to stay a bit longer because i have a brakedown and need late check out, so they sorted my request ud83dude42 ud83dudc4d asking about how it was my car

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

little hotel fantastic food great reception and bar staff was disappointed at 9

when looking at the menu there wasn't anything on there apart from the kids menu

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

in the evening the bar was lively and well stocked with plenty of seats inside and out

room service would have been nice, would have preferred to have had dinner on my terrace rather

a fridge in the room and room service would be good

free parking free netflix breakfast was delicious everything was just easy and relaxing

also no phone in room to order room service but was a

here quite often as the kids love to stay here

staff were very friendly and extremely helpful during my stay, allowing early check in as well

pool and gym

was a shame that there was no room service as we like having breakfast in our room

exceeded expectations food amazing wonderful staff beautiful room fantastic spa

bar was nice and quiet, amazing restaurant with excellent food and staff

offered different restaurant however we travelled most of the day, just had room service

drinks i have bar expensive but to be expected.

availability of gluten free and vegetarian options on late room service menu.

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

the wifi worked wel

there was a gym to keep the other half occupied, breakfast was simple but catered for allergies very well

gym could have been bigger

was no way you can fault this hotel it has a gym and a bar which is perfectly done oit and the rooms are cleaned to perfection it is the best

very clean, early check in available staff very helpful

at least we could get wifi on our ipad

a secure wifi connection would be better as oppose to the only unsecured connection, meaning online banking

the room service choices. especially for kids.

staff were lovely and friendly especially the bar staff they went above and beyond to help

room service also excellent

friendly staff. the bar staff and manager were helpful and friendly

staff were amazingly supportive and had a good chat with the bar maid and owner

food in bar was lovely too

the bar food is excellent

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

24hour gym, clean, fresh towels, welcoming receptionist on

location excellent, room very comfortable and lovely bar area

the gym facilities and close proximity to the football stadium

nice hotel and fabulous breakfast

arrived early but the room was ready and we could have pre match drinks in a relaxed comfortable bar within a

pet fee was a little higher than i expected, i think it was lower a year ago

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

the hotel offers room service, the room was very nice, the bed was comfortable

lovely bar next door

slight disappointment was that the spa wasn't open during our stay

early check in & late check out. window opened much appreciated.

good that it was a late check out

fabulous location, gorgeous bar and staff, super comfortable bed

room was very clean with a really nice bar area to relax

late check out at 12 is very helpful after a hen do

room access through laundry and far from main entrance

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking and chemicals

location, used the pool and the gym, great facilities

the pool sauna gym and all the facilities

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

reminds me of a hotel for kids or something

the hotel clearly has wifi but

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

found at the edge of the quayside, the hotel had a busy bar and restaurant but we couldn t hear a thing in our room which was perfect

we booked the townhouse room which was perfect for a family of 4, our kids ages 9 & 7

shark bar downstairs is great, short walking distance to

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

room service with great food at reasonable price

restaurant menu is simple but tasty, room service is a nice touch after a long day

easy to get to and lovely clean rooms, gym was nice

early check in was a bonus

comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

great staff and rooms very clean . gym and pool are very good as well.

a very bright smoke detector flashing all night. noisy spa area full of kids.

lounge bar didn't last long enough

the breakfast was included and was self-service

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and rooms were

so not really a family room if kids are a bit older

location of the is perfect for families with kids specially who are planning to visit discovery museum or life science museum and commuting by

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

central for lots of pubs , resteraunts and theatre , plus late check out till 12 if needed ,and free parking, would stay

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

to add to this, the coffee machine in the bar was broken, but i survived

great bar area with a lovely atmosphere and decent food

the bar area is comfy and modern

the bar is nice, the breakfast was good

amazing room, spacious parking

hotel is lovely, the bar was stylish, loved that there was a kids entertainment space, the room was nice and all the staff were very friendly

only one disabled parking space, however we were able to park close to entrance.

kids really enjoyed the swimming pool, and the breakfast was exceptional

bar and restaurant were ideal, we ordered some food in the evening whilst our children played table

kids pizza didn’t have much taste either

hotel very near the airport the staff were very friendly my grandson loved the kids corner with toys

my two grandsons loved the pool we only stayed one night but used the pool three times the breakfast was lovely with plenty choice for

coffee was really good too and the kids had a hot chocolate, all in the room

and staff were lovely and very friendly the rooms were spacious and kept to a high standard, the bar staff were entertaining and good conversations the front off house were very professional and