wifi weak.

is unbelievable value for money, the location is perfect, ample parking

loads of parking and easy access to the tunnel to north shields

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

unfortunately there is just parking on the street

little hotel fantastic food great reception and bar staff was disappointed at 9

the menu was burgers / hotdogs , could do with a bit more of a bar lunch menu

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

staff were fab, especially the young lad who was on the bar on saturday night, very friendly and chatty

the courtyard for pre dinner drinks and bar are was very comfy

earlier check in options even if pay a little more free parking more room service options

availability of gluten free and vegetarian options on late room service menu.

offered different restaurant however we travelled most of the day, just had room service

bar was nice and quiet, amazing restaurant with excellent food and staff

so polite, friendly i have to ask to stay a bit longer because i have a brakedown and need late check out, so they sorted my request ud83dude42 ud83dudc4d asking about how it was my car

staff was cooperative. the room was clean. good that they have a gym as well.

couldn t access the wifi as it was unsecured.

the staff are friendly as always and the room service was tasty and great.

i particularly enjoyed having access to the gymnasium which was clean and tidy

everything else! great room; lovely breakfast

spa closed too early.

also they had kids and you could hear

the room service choices. especially for kids.

the bar staff x x was epic & very accommodating

no hot breakfast with room service

pet fee was a little higher than i expected, i think it was lower a year ago

the decor is so lovely and the bar has really good vibes

wifi was really slow to use.

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but i knew this before booking as had contacted the hotel directly

fabulous location, gorgeous bar and staff, super comfortable bed

early check in & late check out. window opened much appreciated.

ambience and was lucky to get an early check in

they also gave me a late check out with no extra charges

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well equipped

excellent gym

reminds me of a hotel for kids or something

the room, very clean, the staff. particularly the staff at bar and restaurant.

early check in was available 4 hours prior to check in time

room service food really good

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they wanted

love the sandman , and the sharks bar

i go to the gym often, and the fitness centre at the hotel is quite sufficient for a short stay

could not work out how to open the mini bar asked staff and still didn't work.

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

dietary restrictions, and very patient with our wild irish kids from reception, to restaurant to pool all staff were very nice

room comfortable bed very clean ideal location for the utilita arena yummy breakfast and added extra a pool steam room n jacuzzi what more could you want would highly

the gym is very well equipped

and the hotel was clean and the bar reasonably priced

a major problem but more of a suggestion: bar / restaurant area was a bit cold in evening - but i did not have a jumper

breakfast can be better

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

so not really a family room if kids are a bit older

loads of free parking around, too

left a day early because of it)

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff were polite, friendly and nothing was too much trouble for them, the room was

wifi was poor for my boy

they also offer a laundry service

wi-fi. bar did not stay open late for residents.

location next to the northumberland golf club

gorgeous food the spa wow will see you all

fantastic gym and spa facilities in the basement, with a pool, hot tub, sauna and steam room

staff were extremely helpful and polite, with really nice facilities like indoor pool, gym, sauna etc

wonderful staff: the girl at the bar made us feel very welcoming, thank you so much

room was nice enough and had a good bar showing sports and restaurant

wifi isn't great all the time but the phone and 5g signal in the area is good anyway

head needed replacing, bed needed a topper or mattress replacing, bathroom needed a heat source, wifi did not work in room

and clean hotel with staff who are very friendly and helpful and very good breakfast free on site parking

excellent hotel comfy rooms brilliant restaurant and bar staff friendly and helpful!

the food is lovely and the whole bar area has a great feel

everything, location, staff, beautiful bar area 10 out of 10 from me.

lovely bar downstairs does very good and affordable

staff very welcoming and accommodated a request for a late check out

also, the laundry was clean and fresh

clean rooms friendly staff good value. great late check out time.

coffee was really good too and the kids had a hot chocolate, all in the room

was amazing especially chelsea in the bar who was extremely polite, friendly and professional

late check out at no extra cost.

affordable yet like 4 stars. there's kids area with variety of toys and books.

bonus of having a swimming pool

the room fantastic shower very comfortable bed love the spa facilities very friendly and friendly staff near metro centre stayed here a few times and

room was excellent x bar drinks good value x close to places of interest

swiming pool was a hit gor the kids

location and pool

the restaurant and bar area are really comfortable and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

limited choice of breakfast and same menu on a daily basis.

too hot in the room and the laundry underneath us made a lot of noise during the night

breakfast was perfect - set you up for the day

with two young kids, we appreciated the extra seating area and thoughtful room layout that provided both

i will be back in a few week. breakfast room service was great ud83dudc4d

brilliant staff both on reception and in the bar :)

free wifi

staff on reception were great, staff in the bar too

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

room service no extra charge

was near the main road ,had swimming pool gym spa facilities all in one place perfect for a got away

kids can’t use jacuzzis

kids loved that there was a pool, great access to the north east coast, and close to main roads but

son loved the pool and the gym

super clean, nice and quiet, lovely gym and pool. hot tub was amazing too.

the lady on reception/ bar was fantastic and our evening meal was lovley

the best but i dont mind it overall its in a quiet area really good place to stay and take your kids to

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

food in thai restaurant exceptional and nice bar downstairs for drinks

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

kids eat free

our room was big and the sofa bed was perfect for kids. tasty breakfast

lack of gym equipment and the prices for food and drink at the bar and restaurant, the lifts were

room service available at a reasonable rate

staff are great and even gave the kids the time of day

the wifi connection was very poor and we ve never had this problem before when staying there

leather seats in bar area ripped and worn

a fridge in the room and room service would be good

not much parking

for the price, maybe drinks could be included or room service