central for lots of pubs , resteraunts and theatre , plus late check out till 12 if needed ,and free parking, would stay

bar area very inviting and with an extensive menu of really good food

asked for an early check in and was no problem

great friendly staff. very clean. good food. great bar an beers

early check in possible due to christmas.

hotel was recently renovated, we loved the way the restaurant and bar looked

great staff and super breakfast

no music in the gym

lovely hotel, very friendly staff. breakfast super. evening bar meal ok.

) the laundry also became out of service

staff were amazingly helpful and facilitated an early check in; knowing the rugby world cup match was on

staff were amazingly supportive and had a good chat with the bar maid and owner

the bar food is excellent

food in bar was lovely too

friendly staff. the bar staff and manager were helpful and friendly

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

swimming facilities were fab for the kids, really friendly and helpful staff

a nice little gym and pool we had access to was an added bonus that we took advantage of

the room exceeded my expectations and the wifi worked perfectly when i chilled out watching netflix that night

didn't like that i forgot to pack the kids swimwear as we missed the pool facility and it looked lovely

free parking, sea view, spacious family room, clean

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

poole table and bar downstairs

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

the staff were lovely, the locals in the bar were friendly

no food served in the bar but was told i could get take away

free parking breakfast was amazing staff so

the sea view and bar downstairs

would ve been better if they had room service or even just order drinks to the room but when asked they said they didn t do

for the price, maybe drinks could be included or room service

no room service

location and quick parking late check out at 12 ...

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

lovely bar and restaurant on site

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

the desk was very well positioned for doing some work on my laptop with very good wifi

friendly staff, clean, decent equipment in the gym

everything from the parking to the reception to the room is beautiful

i hadn t realised that kids ate for free so that was a lovely surprise

i hadn’t realised that kids ate for free so that was a lovely surprise

also the bar staff and drinks were very nice and the breakfast was lovely

hotel pool and sauna

wifi was a bit sporadic in places.

everything, it was amazing for our anniversary. the pool facilities and food was excellent

the room service menu was good with a lot of choices

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

clean room and easy parking space.

great wifi

is unbelievable value for money, the location is perfect, ample parking

parking can be a bit of an issue due to the central location but this is a generalisation not a

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

free parking which is plentiful outside the hotel

a little crowded on the top floor, reception area narrow & inconvenient, wifi

parking was no issue and free

the location was ideal, the breakfast was excellent, wifi was easy to connect to

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

code that didn t work for wifi when reported told there was a problem and we should have been given the staff code

staff were all lovely, i had a drink in the bar which is quite bright- lighting could maybe be looked at, but the staff everywhere were

the newly refurbished bar was not open which was disappointing

the hotel was right on the seafront and the free parking was very useful

how empty the bar was its amazing in there

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

when looking at the menu there wasn't anything on there apart from the kids menu

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

great location friendly and helpful stuff very comfort room sufficient gym

had something to eat in the hotel bar, so it wasn’t to much of an inconvenience, though the kids were hyper about

the menu did not present healthy options for kids so we only ate in the hotel one evening.

one in the bedroom section and one in the living room section which was perfect for us as the kids could watch their tv in bed while me and my wife watched tv on the sofa

grand kids dessert was not as described, brought it then asked if we need a spoon

walk from station (uphill), beautiful beer garden, lovely staff, good bar selection and prices, lovely clean decour, very affordable, nice bathroom and very comfy bed,

the bar and garden room downstairs were beautifully presented

very friendly staff, and nice bar area to get a

special mention goes out to the bar staff, who were very polite, friendly and, in phoebe's case, quite gregarious

nice room, excellent restaurant and bar just downstairs

everything else! great room; lovely breakfast

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

staff was cooperative. the room was clean. good that they have a gym as well.

the staff are friendly as always and the room service was tasty and great.

wifi required setting up cloud account

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

bar wonderful, we didnt have breakfast

good wifi throughout

room service was excellent!

availability of gluten free and vegetarian options on late room service menu.

the bar was very good, with a great atmosphere and friendly

early check in without any fuss, and relaxed check out

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

great bar

checked in early , warm welcome from everyone in the bar too

in spite of no dedicated parking, there's always a place to park on the adjacent road

the bar was super, and the locals were friendly

great relaxing bar with 2 well kept real ales

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

staff where very friendly and accommodated my early check in without issue

no hot breakfast with room service

was very poor, lots of screaming kids and families and undesirable people laying on the floor in reception area, looked like a youth

staff were all very friendly - bar food was exceptional and the family rooms were very spacious

beautiful hotel quality food .leasure spa , beautiful

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

the bar downstaire was super nice

two girls behind the bar are very polite and helpful

in keeping with the style of building, very warm in bar on a cold day/night

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

for a slightly early check in

it was nice and peaceful and very secluded and secure vehicle parking

lovely breakfast served by lovely staff.

i had to ring to make sure it was open as the front was so dark and parking is near the motor part

free wifi didn't work with any consistency making working remotely impossible.

absolutely everything was very good, apart from the wifi.

staff, the room, the food including a great breakfast and the friendliness in the bar on an evening

was delicious and plentiful, asked for early check in and this was facilitated

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

atmosphere in the bar & restaurant is typical english pub - fantastic

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

i also managed to make use of the gym which is small but fab

wifi and tv were poor quality. not clear how to access radio.

laundry service because my children have autism and have accidents but there were no prices for kids clothes and the prices are expensive

linens, no spoons of stirrers for tea & coffee making in the room, no mobile signal and woeful wifi

nice clean and spacious room- lovely relaxing bar and restaurant area

lovely bar downstairs does very good and affordable

the food is lovely and the whole bar area has a great feel

everything, location, staff, beautiful bar area 10 out of 10 from me.

all areas around hotel bar restaurant clean

pet fee was a little higher than i expected, i think it was lower a year ago

no room service

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

check in at 2 pm and 10 pound per hour for late check out

loved the modern feel and the bar downstairs was very trendy with a dj

yet quiet: room with great view and enormous, comfortable bed: excellent breakfast: free parking: wifi

parking available on site but area has a tight access for a bigger vehicle

early check in. room very close.

location and beautiful view. song birds right outside window. laundry service.

were unable to book breakfast in the restaurant but were offered the chance to have room service

late check out was booked and paid for in advance, still a very unfriendly woman with a clip board

nice warm pool and kids can access the pool all day so my daughter loved it

nothing really, other then i slept in and missed breakfast so it’s no the hotels fault

good facilities, excellent breakfast and overall nice hotel

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

lovely decor and beds are super comfy and the late check out was great.

early check in & late check out. window opened much appreciated.

ambience and was lucky to get an early check in

good that it was a late check out