lovely bar and restaurant on site

nice breakfast included, pleasant staff at night in the bar and in the daytime

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

location and quick parking late check out at 12 ...

the bar / restaurant area has a continental feel

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

would have preferred a dog friendly area in the restaurant as opposed to eating in the bar area.

area which was delicious, breakfast was amazing - lots of choice for gluten free customers - free parking & reasonable price - definitely recommend & will return

duty manager was very helpful and the receptionist helped me with safe parking of our motorcycles

room service available at a reasonable rate

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the restaurant and bar area are really comfortable and welcoming

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

when looking at the menu there wasn't anything on there apart from the kids menu

property was in a nice setting, even wee park if you had the kids etc the room was lovely an cosy when we got there

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

the location and the gym

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

gym very small but okay to get it chucked in for free with your

there was a gym to keep the other half occupied, breakfast was simple but catered for allergies very well

wifi required setting up cloud account

got room service and the food was really nice too

bar was nice and quiet, amazing restaurant with excellent food and staff

drinks i have bar expensive but to be expected.

boom the bistro in advance to get your meal everything is covid safe from qr codes for bar room service, menus etc to being very clean and great social distancing and other rules put into

all the staff from the manager and reception to the bar tender and maids were so polite and

room, the food

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

also they had kids and you could hear

services for kids were amazing

check in reception team, excellent. room service very efficient and friendly.

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

lots of space and good room service from the in house restaurant

we booked the townhouse room which was perfect for a family of 4, our kids ages 9 & 7

efficent, easy room service and spacious, clean rooms

room service was quick and the food was lovely

bed is comfy, sofabed not so much but kids were happy anyways

good facilities, excellent breakfast and overall nice hotel

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

breakfast had a choice of hot and cold buffet

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

pet fee was a little higher than i expected, i think it was lower a year ago

check in at 2 pm and 10 pound per hour for late check out

oven out of use for room service so couldn't order a post gig toasted sandwich

offered late check out for no extra charge

wifi was really slow to use.

room was very clean with a really nice bar area to relax

easy check in, late check out, lovely spacious clean room, lots of choice at breakfast

lovely decor and beds are super comfy and the late check out was great.

they also gave me a late check out with no extra charges

early check in & late check out. window opened much appreciated.

hardly anything! bar prices were a little high but it's a hotel bar in the city so expected.

staff helpful with early check in and late check out as we are ihg members

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

early check in for ihg members. room was spotless. check-in was fast and very helpful.

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and rooms were

they gave us late check out which was lovely we are always rushing out for 10am check outs so this was great

problematic connection to wifi in reception area

the gym was clean and the machines were good

the room was spotless and was great to have the kitchenette for the kids to have snacks and breakfast when they wanted

the food in the restaurant could of been more to cater for kids

good wifi

poor wifi, the connection would break quite consistently 4

wifi weak.

nearby shops, near the tyne tunnel, close street parking, very tidy, clean room & modern facilities

also free wifi which was great

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

wifi not great

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

golf availability was a bonus

still get on wifi, have a beer and dinner and then a good nights kip

great bar with atmosphere

was no room service food on when we got back to the hotel, despite being told from reception we didn't

brilliant staff both on reception and in the bar :)

, hd tv, coffee and tea making facilities in the room, safe on wardrobe, free wifi, fantastic breakfast you basically can order whatever hot breakfast you want, staff are so

staff on reception were great, staff in the bar too

kids menu

the late check out was great, the bed was really comfy and the breakfast was amazing.

nice bar

fed building; lots of amenities fantastic services and fully equipped training facilities ie pool gym sauna ; it ticks all the boxes highly

watching members twist about the kids having fun in the pool on the monday morning

great to stay with family with good breakfast

the beds were comfortable and all laundry and towels were like new

kids running around in the corridors late at night parents fault not the hotel a member of staff

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

limited choice of breakfast and same menu on a daily basis.

service, accommodation and delicious breakfast, surrounded by beautiful countryside

room service was excellent, the bus was quirky we loved it we were attending my best friends

good choice at breakfast and plenty of staff serving in the restaurant

breakfast was excellent and very plentiful.

the wedding i attended was in the hot spot bar - loved the outside venue with heaters, blankets and hot water bottles

central for lots of pubs , resteraunts and theatre , plus late check out till 12 if needed ,and free parking, would stay

location, excellent breakfast, the room was great and clean

staff on reception where more then helpful. blonde lad with tongue bar mainly

nice hotel and fabulous breakfast

checking out) but let this ride due to everything else being great

wifi excellent

the price was excellent and the wifi was one of the best we have had in a hotel

didnt get a chance to use the pool area either but again i have used it before and its great for kids

no free wifi

prices for breakfast a bit steep for kids

no bar service. wanted a bottle of water to be told bar shut

the sea view and bar downstairs

parking

wifi and beds were not a double; two singles together and had a dent in between

i can t comment on the free wifi as i used my data on the mobile whilst i stayed in the hotel

good wifi

friendly staff. the bar staff and manager were helpful and friendly

food in bar was lovely too

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

the bar food is excellent

staff were amazingly supportive and had a good chat with the bar maid and owner

wifi is good

hotel /guess house, great position for bars restaurants shops, also the beach and parks and parking, the staff were polite, friendly and nothing was too much trouble for them, the room was

location was great with the added bonus of parking free for whole weekend

the wifi is a tad slow but usable. parking can be tricky if it's busy.

wifi was poor for my boy