wifi is good

left a day early because of it)

our room was for three and it was slightly cramped. also the tv wifi connection wasn't great.

loads of free parking around, too

free parking

there is a bar and the prices are not high

great location, great staff, bar great, breakfast superb

the power shower and the bathroom toiletries were good and the free on-site parking was very convenient

wifi didn't work

sential in south shields),nice and warm room ,very comfortable bed

street parking right outside

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

tv was tiny in such a big room, it wasn't linked up to wifi so limited channels

is unbelievable value for money, the location is perfect, ample parking

on street parking close by and the metro station a short walk away

nice clean and spacious room- lovely relaxing bar and restaurant area

the food is lovely and the whole bar area has a great feel

we would highly recommend stayng here, right across the road from the water with a lovely bar and outdoor seating area overlooking the sea

everything, location, staff, beautiful bar area 10 out of 10 from me.

good value for money we especially liked the ev charging and the building was lovely

parking

wifi, i had to take laptop to reception for them to sign me in on a different wifi

the sea view and bar downstairs

leather seats in bar area ripped and worn

nothing staff were great happy to help with extra parking ud83dude00

the room service pizza was terrible and the bed was uncomfortable. the parking a nightmare

hotel accommodated our pet dog, the swimming pool, jacuzzi, and the sauna were a great bonus

great location, friendly staff, free parking amazing breakfast

didn't like that i forgot to pack the kids swimwear as we missed the pool facility and it looked lovely

comfortable room, bed perfect, spa lovely

also, the laundry was clean and fresh

was good here, breakfast was very good, staff were excellent, gym facilities were good and

the wifi was free and had a strong signal

the gym is really smart too - fantastic stay

hotel, lovely, comfortable and spacious rooms with great toiletries available great wifi and good breakfast

the night team seemed really helpul in the morning as they helped me with access to the gym etc

the bar food is excellent

friendly staff. the bar staff and manager were helpful and friendly

staff were amazingly supportive and had a good chat with the bar maid and owner

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

food in bar was lovely too

so polite, friendly i have to ask to stay a bit longer because i have a brakedown and need late check out, so they sorted my request ud83dude42 ud83dudc4d asking about how it was my car

central for lots of pubs , resteraunts and theatre , plus late check out till 12 if needed ,and free parking, would stay

good to have bar and restaurant within the hotel and room was comfortable with everything there that was

when looking at the menu there wasn't anything on there apart from the kids menu

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

loved the home style decor and kids loved the large shower /wetroom and the viwe was beautiful.

taking kids out until after 11 at night

all the staff from the manager and reception to the bar tender and maids were so polite and

the courtyard for pre dinner drinks and bar are was very comfy

bar was nice and quiet, amazing restaurant with excellent food and staff

offered different restaurant however we travelled most of the day, just had room service

all amenities were included and all our needs catered for including both breakfast and dinner on room service

i particularly enjoyed having access to the gymnasium which was clean and tidy

gym very small but okay to get it chucked in for free with your

everything else! great room; lovely breakfast

staff were lovely, the bar and food area was huge, with great tvs to watch football waiting for my taxi

close to millennium bridge so easy access to the quays relatively cheap ev charging overnight.

staff were lovely and friendly especially the bar staff they went above and beyond to help

the cleanliness, the warm welcome, the room service, and great romantic room.

also they had kids and you could hear

the wifi could be faster and less temperamental

at least we could get wifi on our ipad

pet fee was a little higher than i expected, i think it was lower a year ago

to have free wifi - we couldn't connect all time we were there - disappointed as this was one of the main

the hotel offers room service, the room was very nice, the bed was comfortable

lovely bar next door

slight disappointment was that the spa wasn't open during our stay

hotel has a great location with great views of the tyne and close to the vibrant key side bars and restaurants

the room, very clean, the staff. particularly the staff at bar and restaurant.

lots of space and good room service from the in house restaurant

the location, the room, the attention to detail, the room service

well equipped and laid out gym

they also gave me a late check out with no extra charges

lovely bar and breakfast area

early check in & late check out. window opened much appreciated.

early check in & late check out. window opened much appreciated.

location and welcome,early check in

breakfast was sooo good, so much choice

late check out option is an added bonus

swimmy pool

gym and pool facilities. staff extremely friendly and helpful.

room service ended up being complimentary due to an alternative ingredient in late night sandwiches

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

room service food really good

the wifi in the room was poor on the tenth floor.

no early check in available

gym said open at 6.00am but was still closed at 6.45am

so not really a family room if kids are a bit older

rooms were perfect along with the breakfast ! £54 for 2 adults and 2 kids fantastic value

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an afternoon appointment for our child

clean, good breakfast, lovely staff, big rooms

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

beds very comfortable, late check out, shower very powerful, reception staff and cook very friendly and helpful when we

the little touches like leaving a chocolate bar and bottled water made it a lot more personable than other hotels

food in thai restaurant exceptional and nice bar downstairs for drinks

location and quick parking late check out at 12 ...

free, fast wifi

lack of gym equipment and the prices for food and drink at the bar and restaurant, the lifts were

the gym needs a revamp - some machines do not work and are dysfunctional

i hadn t realised that kids ate for free so that was a lovely surprise

staff are great and even gave the kids the time of day

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

fresh milk available from the bar and a teapot in the room small but important things

adjacency to the a1 and to the northumberland golf club course.

here often lovely hotel good parking, pool and gym are good

my kids loved the room, and the hot pool

gorgeous food the spa wow will see you all

had to leave the novotel with no refund as their pool is indefinitely closed