staff were excellent - secure onsite parking at night and overall really enjoyed our quick stay

nice gardens, a big room, and great, secure parking for my motorcycle.

there is a parking port if you need it

breakfast was incredible as usual. love this property!!

good location, breakfast

good breakfast

breakfast was amazing

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

people, superb hospitality, great location, closed parking and the breakfast was very delicious

the parking garage is too far from the rooms

location was excellent. excellent breakfast. will definitely book this hotel again

parking is quite a hike with luggage.

clean, great location, excellent breakfast

helpful staff, delicious and generous buffet breakfast included, parking included , comfortable

hotel offers water, coffee, tea and laundry service

not enough parking on weekend

nice staff and extremely helpful, fast wifi, water in the room and in the hallway

and intimate, with a great location, free parking, great breakfast, a rooftop restaurant and super helpful and friendly

parking lot is natural soil and gets muddy in rainy days

so much is included in the price: complimentary coffee, excellent breakfast, parking if needed, and

everything was fine considering room service

great wifi

the parking was good and security was great

has a decent parking space but a little unattended

beautiful clean hotel. excelllent customer service and good breakfast. i would definetly return.

arrived staff was alright, the day after they were really really not nice, had problems with the wifi and their answer was

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

breakfast was real good

proximity to the airport cleanliness complimentary breakfast

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

easy access from highway. breakfast.

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

they even flund toys for my small kids to play by the pool

we asked for pool towels

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

the room is cold in winter, the private pool is cold.

maybe need to have a variety of breakfast

the breakfast choices were very few and there could have been more

wonderful clean room and great breakfast.

the hot breakfast food had ham or bacon on it

breakfast staff was very helpful and cheerful

good parking for our car and utility trailer

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

we liked the garden and the parking lot

parking lot was super close to the rooms

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

are big, tv was new and lots of channels not like most hotels in mexico, shower is very good, pool is

pool area was a bit dingy. no seating once you got out. both minor complaints.

the pool is well kept

great value, good staff, safe, great little pool

big comfortable room, friendly staff,swimming pool

wifi non existent on 2nd floor

the wifi reception was very poor in various rooms.

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi didn't work sometimes, that's the only real dislike

breakfast was yummy

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built ontop of the

spa services were excellent and affordable

kids enjoyed the pool

we could do an early check in as fortunately our room was ready

location wifi

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

close to all the sites to see and they have room service that's very quick

they had parking places and the gardens were nice

very close to the center

great location, big rooms, secure parking, good beds

parking area is very narrow, no well signaled and difficult to move

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

we really enjoyed the simple, but delicious breakfast set for us each morning

very nice historic building, early check in possible, spacious room

breakfast was ok

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

the breakfast could have been improved by more variety.

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

amazing spa - try the massages, worth it

swimming pool next to the room. too noisy

they picked up our laundry at the laundry center down the street for us because they were going to close before we

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

the heated pool was enjoyable

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

the pool was not crowded and although not large, was fine for swimming a few lengths

architecture, style, swiming pool, bar and excellent staff

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

the pool and attention

the pool area has great views of the pyramid and you can see the volcano

rooftop pool nice as well

the rooftop pool with the view on the cholula pyramid is unmatched

we didn t check out the pool, but the breakfast was delicious

the rooftop pool is not really for swimming.

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

beautiful campus with a huge garden and a pool

free and secure parking available

parking was supposedly included but its actually a reasonable 100mx per 24hr

big room, easy fairly secure parking

having safe parking was a plus

it’s clean and the breakfast was actual my really good, remarkable considering it’s just a hotel buffet

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

the hotel was very busy it gets very occupied at breakfast time

not enough staff at the breakfast . tables didn’t get clean , not enough plates

was no water pressure in the shower hotel was full so to get breakfast was not easy

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

if you have kids, the pool is great and has warm water

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

swimming pool so cold. this will make no to go back

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

the pool was not clean.

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

breakfast is too expensive

breakfast would have been nice.

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

parking for my motorcycle

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

the pool area was not clean and overcrowded

also i must give credits to breakfast which was delicious

the room was very clean and safe parking for our car

was excellent and they were very helpful with information, firefly tours and laundry service

the complementary breakfast leaves you looking for another breakfast

the included breakfast consists of a coffee, milk, pastry and a small portion of fruit

comfortable hotel, clean. room service was good and staff were courteous.

buffet, fitness center, friendly staffs, quit comfort

excellent room service

pools are too small one is closed. pool which is opend, water too cold so couldn't swim

hugo on the bar took excellent care of us

the view, cleanest and great service at pool and front desk

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap, clean sponges, paper towels-- namely everything a family needs for

breakfast was very complete, good quality and delicious

sometimes they notice and make you something special, but that means you can't just have a breakfast in a rush as you usually do when out on

great staff,comfy bed, good water pressure in shower. good kitchen area.

my older son loves the small gym and i appreciate the spacious laundry room

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

the stay included breakfast (though it wasn't mentioned in the reservation)

the breakfast was excellent and plenty food and drink

great price and free breakfast is a plus

breakfast was good and plenty of choice and the coffee was available 24/7

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast service, not enough, bad quality

location , breakfast room

in the price breakfast was include simple nut very ok

although i didn't use it, the bar is cute and has a modern decor

the gym was quite well equipped and had nice views of the mountains

only hits the pool area until early afternoon, plan accordingly

the staff is kind and the valet parking is very handy

the free parking is nearby and quite big